Burning disks - error 2123

Suddenly we are unable to burn CD's on itunes. We get error message 2123: the attempt to burn a disc faild. An unknown error occurred.
I spent hours trying different solutions suggested by HP (we have a compaq) and nothing works!
Is there a solution to this problem?
Already tried: recovery of computer to an earlier date
and re-installing itunes
When I installed the RecordNow program and ran it I was able to burn a CD so there's nothing wrong with the burner but we want to be able to use Itunes the way we always did.
help!

OK. I finally realized that these are "Burn folders" and can simply be thrown in the trash.
Through some troubleshooting, I think I discovered what may be a bug in the OS though. Apparently if you have folders within folders and the top folder has a colored label applied, then DVD burner doesn't recognize it as a folder anymore when you make your burn folder. I don't know why the CD buring software would get confused by a simple folder label. You'd think Apple would have caught this!
I removed the colored label from the top folder and now it burns the CD just fine.
I wonder if anyone else has run across this issue.
Laurie

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