Bus over wifi issue
Hi
I'm looking for some advice for a ln issue I've just started having with my torch. I can use Bis over the mobile network but not over wifi. I have tried wifi at different locations but no luck. I've registered my phone on the blackberry network, I've tried service books but again makes no difference. I can use wifi to browse the Internet etc just not Bis. O2 are proving zero help as its a wifi issue, is there a way to contact blackberry directly?
Many thanks
Hi and Welcome to the Community!
I've read some things recently about O2 changing their service offerings and perhaps removing BIS access via WiFi. I cannot recall for sure, but you should get them to confirm if indeed you should even be able to do as you are attempting.
O2 has, however, fobbed you off...you PAY them for 100% of your services and 100% of your formal support...they are delivering neither to you right now. They have the ability to escalate cases that they cannot resolve into RIM...end users have no other free path by which to receive any formal support from RIM.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Interval Since Last Panic Report: 23182 sec
Panics Since Last Report: 4
Anonymous UUID: XXXXXXXXXXXXXXX
Mon Jan 21 14:24:33 2013
panic(cpu 1 caller 0xffffff80004b7e75): Kernel trap at 0xffffff800078cf07, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000086, CR3: 0x00000000026f0000, CR4: 0x00000000001606e0
RAX: 0xffffff80e9cbd190, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff80f0a6b1e0, RBP: 0xffffff80f0a6b240, RSI: 0x0000000000000000, RDI: 0x000000000025ed54
R8: 0x00000000000001f4, R9: 0xffffff80f0a6b424, R10: 0x0000000000000000, R11: 0x0000000000000073
R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0xffffff80e9cbd100, R15: 0x0000000000000002
RFL: 0x0000000000010246, RIP: 0xffffff800078cf07, CS: 0x0000000000000008, SS: 0x0000000000000010
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0xffffff80f0a6ae80 : 0xffffff800041d626
0xffffff80f0a6aef0 : 0xffffff80004b7e75
0xffffff80f0a6b0c0 : 0xffffff80004cd3bd
0xffffff80f0a6b0e0 : 0xffffff800078cf07
0xffffff80f0a6b240 : 0xffffff80005d9cea
0xffffff80f0a6b490 : 0xffffff80005d4a33
0xffffff80f0a6bb40 : 0xffffff80005ca16f
0xffffff80f0a6bb90 : 0xffffff80005ca3f0
0xffffff80f0a6bda0 : 0xffffff80005c9fcd
0xffffff80f0a6bdc0 : 0xffffff800055e14c
0xffffff80f0a6bdf0 : 0xffffff80005404db
0xffffff80f0a6be80 : 0xffffff800053e681
0xffffff80f0a6beb0 : 0xffffff80005388ac
0xffffff80f0a6bf60 : 0xffffff800053f399
0xffffff80f0a6bfb0 : 0xffffff80004b2957
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com.apple.iokit.IOAHCIBlockStorage 2.3.1
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com.apple.driver.AppleSMBIOS 1.9
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com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
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com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSurface 86.0.3
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com.apple.iokit.IOHDAFamily 2.3.5fc12
com.apple.driver.AppleGraphicsControl 3.2.13
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.driver.X86PlatformPlugin 1.0.0
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com.apple.iokit.IONDRVSupport 2.3.6
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com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOUSBMassStorageClass 3.5.1
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com.apple.driver.AppleUSBHIDKeyboard 170.2
com.apple.driver.AppleHIDKeyboard 170.2
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com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
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USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0249, 0x1d182000 / 4Here is another log. Directly referencing AirPort.
Mon Jan 21 12:57:14 2013
panic(cpu 0 caller 0xffffff8022ab7e75): Kernel trap at 0xffffff7fa3fe8412, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffffffe4316dbf, CR3: 0x000000002449d000, CR4: 0x00000000001606e0
RAX: 0x0000000000000046, RBX: 0xffffff80376fd000, RCX: 0x0000000000000040, RDX: 0xffffff8035b4db80
RSP: 0xffffff8111e93e60, RBP: 0xffffff8111e93e80, RSI: 0x000000000000145e, RDI: 0xffffff8036391600
R8: 0xffffff802307ded0, R9: 0xffffff80341bd6e8, R10: 0xffffff80230bdc20, R11: 0xffffff802307de88
R12: 0x0000000035b2f641, R13: 0xffffff8035b46d80, R14: 0x0000000000000008, R15: 0xffffff8036044000
RFL: 0x0000000000010206, RIP: 0xffffff7fa3fe8412, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0xffffffffe4316dbf, Error code: 0x0000000000000002, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff8111e93b00 : 0xffffff8022a1d626
0xffffff8111e93b70 : 0xffffff8022ab7e75
0xffffff8111e93d40 : 0xffffff8022acd3bd
0xffffff8111e93d60 : 0xffffff7fa3fe8412
0xffffff8111e93e80 : 0xffffff7fa4000635
0xffffff8111e93f00 : 0xffffff7fa3fea780
0xffffff8111e93f20 : 0xffffff8022e4928a
0xffffff8111e93f60 : 0xffffff8022a3dcde
0xffffff8111e93fb0 : 0xffffff8022ab2957
Kernel Extensions in backtrace:
com.apple.driver.AirPort.Brcm4331(612.20.15)[6AE73EF5-05CC-3FC4-8D4F-1506DFE72D 0B]@0xffffff7fa3fba000->0xffffff7fa41b2fff
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[7EECA562-F708-37FF-9757-CA9C98939903]@0xffff ff7fa3044000
dependency: com.apple.iokit.IO80211Family(510.4)[3846178D-C705-39A8-8685-480C05F7BBE0]@0xff ffff7fa3f54000
dependency: com.apple.iokit.IONetworkingFamily(3.0)[FE3163C6-2874-3843-A96F-5DB796ED27CA]@0 xffffff7fa3f29000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12C3103
Kernel version:
Darwin Kernel Version 12.2.1: Thu Oct 18 12:13:47 PDT 2012; root:xnu-2050.20.9~1/RELEASE_X86_64
Kernel UUID: XXXXXXXXXXXXX
Kernel slide: 0x0000000022800000
Kernel text base: 0xffffff8022a00000
System model name: MacBookAir5,1 (Mac-XXXXXXXXXXXXX)
System uptime in nanoseconds: 12893828679492
last loaded kext at 480561254058: com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5 (addr 0xffffff7fa44a6000, size 106496)
last unloaded kext at 766593838911: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7fa3ec7000, size 57344)
loaded kexts:
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.filesystems.smbfs 1.8
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AGPM 100.12.81
com.apple.driver.ApplePlatformEnabler 2.0.6d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.iokit.IOBluetoothSerialManager 4.1.2f9
com.apple.driver.AppleMikeyDriver 2.3.5fc12
com.apple.driver.AppleHDA 2.3.5fc12
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleIntelHD4000Graphics 8.0.6
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AirPort.Brcm4331 612.20.15
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.2f9
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleIntelFramebufferCapri 8.0.6
com.apple.driver.ApplePolicyControl 3.2.13
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.0
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.driver.AppleUSBXHCI 1.5.1
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.kext.triggers 1.0
com.apple.iokit.IOSurface 86.0.3
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.driver.DspFuncLib 2.3.5fc12
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IOBluetoothFamily 4.1.2f9
com.apple.iokit.IO80211Family 510.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.2f9
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.3.0d47
com.apple.driver.AppleHDAController 2.3.5fc12
com.apple.iokit.IOHDAFamily 2.3.5fc12
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.driver.AppleGraphicsControl 3.2.13
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleUSBHIDKeyboard 170.2
com.apple.driver.AppleHIDKeyboard 170.2
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.driver.AppleUSBMergeNub 5.5.0
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.driver.AppleThunderboltNHI 1.6.3
com.apple.iokit.IOThunderboltFamily 2.1.8
com.apple.iokit.IOUSBUserClient 5.5.0
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.5.0
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0 -
Does BIS over wifi depend on type of BIS Plan???
Hi all
few days back i bought my first BB ( Curve 8520) & activated BSNL (India) BIS LITE Plan (unlimited e-mail access only, no browser, no social networks etc. ) which is perfect for my needs.
My problem is i can't get BIS data services over wifi - white dash indication instead of green check in front of wifi connection option, no e-mail over wifi, only browsing is possible. As my office is basement where GSM Signal aren't available, I am badly in need of BIS over Wifi.
I tried very thing given in the various forms from device wipe, wifi diagnostics, bb ip pinging, telneting, HRT WIFI 60 registration to hard reset etc. many times & also did talked to Customer Care a lot but couldn't get my problem solved.
After all communications BSNL Customer Care finally told me that I can access BIS Services Over Wifi only if I take BIS Unlimited Plan (which is 3 times costlier than my current one & quite unnecessary for my needs) & with my current Plan I can't access BIS over wifi.
This makes no sense, basically I don't believe this, never read or heard anywhere. BB document mentioned below regarding accessing blackberry data services through wifi doesn't mention any caveat like this!!!!!
h t t p ://uk.blackberry.com/ataglance/networks/Accessing_BlackBerry_Data_Services_Via_Wi-Fi.pdf
please confirm is it so?
please help me out guys
Solved!
Go to Solution.Hi and Welcome to the Forums!
The carriers indeed each do control the services that they provide under different data plans. Further, at the bottom of page 6 of the document you cited, it states:
Check with your wireless service provider for supported services and features. Not all Blackberry data plans support Wi-Fi access to BlackBerry data services.
Hence, it sounds like your carrier does not provide, under the plan you have, access to the BIS infrastructure via WiFi.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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i cant download apps throgh wifi on my iphone however when i connect to cellular data it starts downloading. then what is wrong over wifi , i tried reset network setting but i didnt help
Definitely sounds like an issue with your Wi-Fi network. Do any other devices on the network have similar issues? Is it an issue only with downloading apps? You can check by trying to load a website in Safari.
I would try turning your Wi-Fi router off for 1 minute, and back on again.
After doing that, disconnect and re-join the Wi-Fi network on your iPhone and try downloading an app again.
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