Business account Pre-order problem/question/help

I pre-ordered with my business account online. They allowed me to bill it to my account. I got a confirmation E-mail that gave me a 8 digit Reference # starting in MB
MBXXXXXXXX
No order number or confirmation number so I cannot track my shipment. When I look in my transaction history all I see is my order was submitted and is currently "Pending"
02/03/2011-06:42 Pending The request is currently pending.
02/03/2011-06:42 Submitted We have successfully received your request.
Order Date: 02/03/2011 09:42:38
Order Status:
PRE
Orders received today ship by 02/09/2011
That is all the information I can get. No one can tell me if its shipped, why it hasn't and why I have not received any more information with tracking or order numbers. Anyone else having this problem? Customer support is WORTHLESS. They can't look anything up and continue to tell me no one's phone has shipped even though I can clearly see on here that is not the case.

I ordered 2 through my business account. (upgraded 2 lines)
my orders status says: "PRE"
I look at history and this is what is says.....
Transaction History Details
Structure: Default Position: Default Set Default Position
TransactionConfirm # Wireless Number Date/Time * Status Transaction MB48957**** 813-2*0-**** 02/03/2011-00:58 Submitted Upgrade Equipment
Transaction History Date/Time * Source Status Description 02/03/2011-00:58 Submitted We have successfully received your request. 02/03/2011-00:58 Pending The request is currently pending.
I ordered @ 3am Eastern Exactly.
I have read other sites posts that business accounts were not shipping early and would be shipped on the 9th.
Anybody have any updates?

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Pre-order points missing and pre-ordering problems at the store level.

Hi
During the week of July 6th-July 12 there was an ad for pre-ordering certain movies and getting 100 bonus points for each movie. On July 12th I pre ordered Rio 2, The Amazing Spiderman 2, and Transformers:AOE (Steelbook edition). The employee was able to successfully pre-order Rio 2 using the provided in store pre order card but had difficultly pre ordering Spiderman 2 and Transformers. Rio 2 and Spiderman 2 had set release dates while at that time Transformers did NOT have a release date until recently. These pre-orders were done in three different transactions.
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The Amazing Spiderman 2 had a lot of problems. The employee thought I already bought it and picked it up on 7/12 when I went to pick it up on 8/19 (the release date). At the time of the pre order purchase, there was no announcement of the BB exclusive Magno pack for the same price as the regular blu ray release. Again the employee did a return/rebuy. This employee also stated that the employee who processed the pre-orders Spiderman and Transformers did it incorrectly since it looks like she did it as a normal transaction instead of a pre-order. The points have yet to be posted.
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I have also noticed a price drop for transformers (6760435) from the time I pre-ordered it on 7/12. Will the employees be able to adjust the price and give me the difference?
Not all stores carry the pre-order cards making this a difficult process for everyone (it takes me on average 30 minutes to pick up 1 pre-order instead of in and out within 5 mins like usual) because someone didn't do it correctly the first time. So my question is, how should employees process a pre-order if there is NO Pre-Order card in store?? I would love to continue to pre-order at best buy, but am getting tired of having employees screw up my pre-order.

Hello ITDEFX101,
Pre-ordering your movies during these 100 My Best Buy™ Bonus Point promotions is a great way to ensure that you are able to get your hands on some great movies as soon as possible after release, while simultaneously earning extra points. It is regrettable to hear that your pre-order experience with Rio 2 and The Amazing Spiderman 2 were not as smooth as we strive for these processes to be, and in the end, you state you didn’t even get the bonus points you expected.
Using the information you registered with the forum, I was able to review your pre-orders for all three movies, as well as your My Best Buy™ account. Sadly, it does appear that there may have been some issues with your pre-orders, and I would like to address these with you privately, especially concerning your pre-order for Transformers: Age of Extinction. I am sending you a private message, which you may view once you’ve signed into the forum and clicked the envelope icon in the top right corner of the page.
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Can ATT business costumers pre-order the iphone 4 from apple?

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Message was edited by: bighen

i just came from the apple store and bought a gift certificate, so i can pre-order it, witch they told me i cold pre-order the phone after i told the i have a business account they told me it was ok, but when i call att they tell me that i can only get it from them i need to call apple over the 1800 to be sure.
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This is ridiculous that this issue isn't being
> addressed. Same problem here, and I guarantee that
> I'm not alone.
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"You did mention very valid points when stating your disappointment with the way pre-ordered albums are downloaded and Apple recognizes that no one is better qualified to provide feedback about iTunes than the people who use it.
I encourage you to use the iTunes Feedback page to submit your comments:
http://www.apple.com/feedback/itunesapp.html
Your efforts to share your feedback are very much appreciated.
I hope you continue to enjoy using the iTunes Store.
Is this ridicuous or what? Unbelievable. If I bought a CD in a store and the tracks were incorrectly burned on the CD, the store would take it back or at least try to exchange it for a new copy that wasnt defective. This TECHNICAL ISSUE needs to be resolved.
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Hello es035,
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Business account Pre-order problem/question/help

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