Business Catalyst and Creative Cloud: double-payment

Question

Last March (2012)  I subscribed to the most basic level of business catalyst ($97.00 per year) to publish my website.
At that point I didn't know that Creative Cloud would include a basic subscription to Business Catalyst.
In May (2012) I subscribed to the Creative Cloud which included this basic Business Catalyst.
Now (in March 2013) Adobe has written to me for $97.00 again to pay for Business Catalyst and they have sent me an email saying they will discontinue service in 7 days.
How do I discontinue the $97.00 Business Catalyst account and transfer hosting to my Creative Cloud account?
Last time I tried to do something like this, it was hours and hours and hours to resolve it.
Am I better simply paying $97.00 for Business Catalyst even though it is included in Creative Cloud simply because I will have uninterrupted service?
If there is a chance that I could reconcile this without undue pain and struggle, could someone tell me how?
And whether it is indeed possible?
I have a very small but well-established business using Muse. I really can't afford the interruption nor hours and hours of fighting to resolve this.
I would appreciate any help.
Gay Ann Rogers [email protected]

Answer 1

Hey GARRogers,
If you have any sites that have been redeemed as Creative Cloud sites, we cannot change the billing for these sites and once your Creative Cloud subscription expires, so will the site. However, sites that are being billed directly by Business Catalyst are separate to Creative Cloud. So if your Creative Cloud subscription expires, the sites being billed directly by Business Catalyst will remain unaffected.
If you have any sites that have been redeemed as a free Creative Cloud site, I recommend creating a new trial site via your Partner Portal (http://www.businesscatalyst.com/Admin/Index.aspx?to=PartnerPortal), and either republish your site from Muse to this new trial site or if you did not use Muse, migrate the data over as per this article: http://kb.worldsecuresystems.com/203/bc_2038.html.
Once you have done this, take the site live via your Partner Portal > [select site] > Upgrade and if applicable, remove the domain from your previous site and re-add it to this new site.
Feel free to PM me directly if you would like me to look at the billing for any of your sites.