Business Catalyst Help & Support Hub survey

Hi everyone,
We are currently doing some research on the functionality of the BC Help & support page.
In order to make sure we fill in your needs, can you please help us out by filling in this very short survey to help us better understand what is the information you'd like to have within the BC Help & Support Hub?
Thank you in advance for your help.
Vlad

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Business Catalyst Help | Getting started with Business Catalyst

This question was posted in response to the following article: http://helpx.adobe.com/business-catalyst/using/getting-started-business-catalyst.html

Hi,
Welcome to Business Catalyst.
From the sounds of your requirement it looks very possible to acheive what you are after with a combination of perhaps APIs and using our import features + custom report generator.
Here's a list of our API calls -> http://kb.worldsecuresystems.com/635/bc_635.html
Also the various import options within BC -> http://kb.worldsecuresystems.com/kb/importing-data.html
Lastly our custom customer report generator -> http://kb.worldsecuresystems.com/kb/build-customer-report.html
I would also if you haven't already go ahead and test out BC. It appears identifiers are what would be "users" having back-end access to the system to either generate a report or email broadcast who may also need to analyze incoming data.
If still needing assistance please reach out to our direct support so we can help guide you further if needed. -> http://helpx.adobe.com/contact.html
Kind regards,
-Sidney

Business Catalyst Help | Change the domain name of your site

This question was posted in response to the following article: http://helpx.adobe.com/business-catalyst/using/change-site-domain.html

@minshallcreative - Please reach our direct chat support and provide the site name so they can investigate this ASAP.
http://helpx.adobe.com/contact.html?product=business-catalyst
Kind regards,
-Sidney

Business Catalyst help

What information do I need to push a site live? I'd like to make sure I have the information I need before I do it.

In order to redeem your free Creative Cloud Business Catalyst sites, simply login to the site admin and hit the Push Site Live button on the Dashboard. I believe you have published the site through Muse, the documentation here can be helpful - http://www.adobekb.com/launching_pt01.html#pushingasitelive
Thanks,
Vinayak

Business Catalyst Help | Add a product

This question was posted in response to the following article: http://helpx.adobe.com/business-catalyst/partner/add-product.html

OK I found the link now. I had to get chat to help me find it as the search in here does not work very well, I find.
http://kb.worldsecuresystems.com/134/bc_1345.html?bc-partner#main_Product_Modules
or to summarise you insert the tag like this on the page to display a product using the product small backup layout:
{module_product,133878,7850617,,,true}
First number is the catalog and second number is the product number. Then three commas and the word true will display the backup layout.

Business Catalyst Help | Manage domain names

This question was posted in response to the following article: http://helpx.adobe.com/business-catalyst/using/domain-names.html

I followed all the steps to delete < www.onlyrealgamemovie.com > on Bc -- including re-direct so I could use GoDaddy for DNS.
< www.onlyrealgamemovie.com > is registered with GoDaddy and it is pointing at the Muse site on BC < http://theonlyrealgameawayhome.businesscatalyst.com/ >
My problem is adding <www.onlyrealgamemovie.com > back on BC -- I keep getting and error message:
"cannot add domain because this domain already exisits. Please delete the domain."
I DID delete it so I do not know what to do!
HELP!!! The 5 producers are getting very anxious about the site not being up yet!!!

Business Catalyst Help | Manage product inventory

This question was posted in response to the following article: http://helpx.adobe.com/business-catalyst/partner/product-inventory.html

Yes Ricky ... I got it!!!
Step1: Use this code for large_product.html
<div class="shop-product-large clear">
<div class="details">
<h1>{tag_name}</h1>
<h3 class="sale{tag_onsale}">
Price:
<span class="normalPrice">{tag_retailprice}</span>
<span class="salePrice">{tag_saleprice}</span>
</h3>
<ul>
    <li class="instock">In stock: <strong>{tag_instock}</strong></li>
    <li class="instock"><strong>{tag_attributes}<br />
    </strong></li>
    <li class="quantity">{tag_addtocartinputfield} {tag_addtocart,<img alt="" src="/CatalystImages/shop_addtocart.png" />}</li>
</ul>
<div class="description">{tag_description}</div>
</div>
<div class="image">   {tag_largeimage}
</div>
<div class="poplets">{tag_poplets}</div>
</div>
<script src="//ajax.googleapis.com/ajax/libs/jquery/1.9.1/jquery.min.js"></script>
<script>
$(function(){
        var product = {tag_product_json};
        var attributes = {tag_attributes_json};
        var divId = "#catProdTd_"+product.productId;
        $(divId).find("select").change(function (){
                  var selected = $(this).val();
                  var option = attributes.options[selected];
                  if(option && option.image)
                     $(divId).find(".image").find("img").attr("src", option.image);
</script>
Step2: Look at http://tesonline02.businesscatalyst.com/outerwear/avatar    as a reference
Step3 :Go to your Dashboard .... then, for each product, check the images attached for Tabs "Price"
and "Attributes" and compare with the reference AVATAR (link above) ... hope it helps.

Business Catalyst Help | Create RSS feeds

This question was posted in response to the following article: http://helpx.adobe.com/business-catalyst/partner/add-content-rss-feed.html

Thank you for the fast reply, Mario!
I did look at the blog details page as the help page indicated and i did have the RSS check box checked, however under the Site Settings the RSS page had no channels in it. So I had to create a new channel so I can have a link to the blog RSS. When I created the chanel and selected to populate it with BLOG POSTs it gave me that ugly 2 box fields where you move the blog posts from left box to the right box. So essentially you have to do this for the blog posts as well. Unless I'm missing something but I spent almost an hour trying to figure this out in the Admin. Whcih is a rediculous amount of time to spend on something that comes pre-built to any other system.

Business Catalyst Help | Creative Cloud Sites / Upgrade and launch a site

This question was posted in response to the following article: http://helpx.adobe.com/business-catalyst/partner/upgrade-temporary-site.html

I have enrolled in BC webbasic paying monthly. (enrolled today aug 8th, 2013 and I have a muse site that I developed and published. After publishing the site I visited BC admin page hoping to launch the site but could not find the button to launch a site.

Business Catalyst Help | Work with pages

This question was posted in response to the following article: http://helpx.adobe.com/business-catalyst/using/pages.html

Ok, I can't seem to find a straight answer for this question anywhere online without something else I find contradicting it.
PLEASE can someone tell me if my clients can edit text and images on Muse sites within Business catalyst, admin?
Ido not care if it does not revert the changes to the muse application on my mac. I just want my clients to be able to maintain there text and images without contacting me.
If and when the design needs to be changed on the original muse file, I will simply update the Muse file to correspond with the site online then make the further changes after that.
I REALLY want to use Muse to create websites for my clients but if they can't update image/text content remotely then It's not going to work for me and 90% of freelance designers.
Please can someone clear this up for me.
Nathan

Business Catalyst Help | Learn how to change the domain name

This question was posted in response to the following article: http://helpx.adobe.com/business-catalyst/using/change-site-domain1.html

A Muse site seems to be automatically hosted on a web basic site. So when you want to give your site the proper domain name, (which is already purchased and added to the BC servers), and have it hosted on your web + plan (or another premium web plan with mail), where is the option for that? As far as I can see, this option is not offered. Do you upgrade it from your premium plan? And if so, how?

Business Catalyst Help | Create and insert a form

This question was posted in response to the following article: http://helpx.adobe.com/business-catalyst/using/create-insert-form.html

I want to ask also if the opt-in forms in business catalyst can be embedded on a different website that's not hosted in BC. Like other email clients (mailchimp, aweber etc.) you can embed their forms to any website.
Is this possible for the BC email marketing forms?

Business Catalyst Help | Connect to your site using SFTP

This question was posted in response to the following article: http://helpx.adobe.com/business-catalyst/partner/connecting-site-using-ftp-client.html

That is not much information Justin.
Can you screenshot or pm a screenshot of the login info in FileZilla?

Business Catalyst Help | Setting up Google Apps email with Business Catalyst

This question was posted in response to the following article: http://helpx.adobe.com/business-catalyst/partner/setting-google-apps-email-business.html

I was able to do this, however I did have one issue. When users complete the business catalyst forms on my website the from field in google apps gmail has my business catalyst login name instead of the user information placed in the form.
Is there any way to correct this?

Business Catalyst Help | Upload files to the site

This question was posted in response to the following article: http://helpx.adobe.com/business-catalyst/sbo/upload-files-using-file-manager.html

Hi Kevin,
I assume that you have created your site through Muse. In this case, by default, File Manager is disabled to prevent the risk of accidental content overwrites since there is no roundtrip between Muse and the online editor.
If you wish to enable the File Manager, edit your account settings (by clicking on your name on the top right corner and selecting My Details) and check the Enable online content editing box.
This will enable several options into your menu, including the file manager.
Cristinel

Business Catalyst Help & Support Hub survey

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