Business Catalyst licensing verification failed

The Business Catalyst add-on for Dreamweaver says 'licensing verification failed'
File sync in on
We've tried downloading it manually and installing it through Extension Manager, but we get the same.

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"extension cannot be installed because licensing verification failed"

Hi everyone,
I have the Adobe Photography plan for Photoshop CC, and it works perfectly fine, it will open and close normally, but when i try to install an extension, it will give me this error message: "extension cannot be installed because licensing verification failed". Please help. Much appreciated!!

Is your extension directly downloaded from https://creative.adobe.com/addons
If yes, Please click "Tools"->"Preferences" menu item in Extension Manager, check "Enable detailed logging" option. Restart Extension Manager. Try to install the extension. After error message promopt, send the log files under "C:\Users\<YourUserName>\AppData\Roaming\Adobe\Extension Manager CC\Log" (Windows) or "/Users/<YourUserName>/Library/Application Support/Adobe/Extension Manager CC/Log" (Mac) folder to [email protected]

This extension cannot be installed because licensing verification failed

I'm logged into CC, but when trying to install an extension I get the error "This extension cannot be installed because licensing verification failed."
I can log in to Adobe.com, but when I use the SAME credentials in extension manager it fails. This just started happening today.
Mac OS X Mavericks
Adobe CC Suite
Any ideas?

Would you please try follow steps:
1. Quit Adobe Creative Cloud , Extension Manager and all Adobe products.
2. Rename opm.db to opm.db.bak in
Windows: c:\Users\<yourname>\AppData\Local\Adobe\OOBE
MAC: /Users/<yourname>/Library/Application Support/Adobe/OOBE
3. Launch Extension Manager CC.
4. Install your extensions.
Please let me know if it does not help.

Portraiture for Photoshop CC2014"The extension cannot be installed because licensing verification failed"

I'm getting the following error "The extension cannot be installed because licensing verification failed" when i try to install the trial version of Portraiture for Photoshop CC 2014. I have installed cloud, and i've tried the install through Adobe Extension Manager but I have the same error message - I have checked passwords, reinstalled Extension manager, removed the trial version download and reinstalled it - 4 hours later and still nothing???? I am very stuck and desperately need to trial this add-on. Please help asap - Thank you

I have found a link directly through Imagenomic for the trial version and it worked first time! Link to their page is below
How to install the plugins in Photoshop CC 2014 - Powered by Kayako eSupport Help Desk Software

PSCS6 - licensing verification fails when installing an extension

I receive the error message when using Extension Manager "this extension cannot be installed because licensing verification failed". I have checked the My Products and Services section of the Adobe web site and it shows my correct serial number for PSCS6. How can I overcome this problem so that Adobe knows I have a valid license and let me install the extension?
Russell

Hi Russel,
I'm the panel developer; I'm investigating the issue even though it looks quite strange because (unless something weird has happened) the ZXP you've got is the very same that is distributed through Exchange.
Jonathan, I'll keep you updated on the topic - please do the same if you happen to understand what could fire that licensing error. (by the way the package has been built with a Comodo certificate that will expire in October, so it shouldn't be a packaging problem).
Kind regards
Davide Barranca
www.davidebarranca.com

Licensing Verification Failed

I keep getting this 604 error even when installing Adobe Kuler.
Basically it happens for any extension I would try and inside Photoshop Extensions menu is still grayed out. Frustrating.

I was digging into this with the sysadmin of my network and we still couldn't figure out what the issue is. Moving to another network is sort of impossible, but meantime we've tried to investigate a little bit.
Here's what we got:
[Error] Tue Aug 12 15:39:03.140 2014 (ExtensionUnpackager.cpp, 208) -Failed to decompress zxp file: 2304
[Warning] Tue Aug 12 15:39:03.345 2014 (SignatureValidator.cpp, 161) -CSignatureValidator::verifySignature: timestamp has an out-of-range date but is otherwise valid!
[Error] Tue Aug 12 15:39:05.884 2014 (AgoraExtension.cpp, 254) -CAgoraExtension::dealWithAgoraLicense: Agora License API verification failed: Connection refused
[Error] Tue Aug 12 15:39:05.884 2014 (AgoraExtension.cpp, 260) -CAgoraExtension::dealWithAgoraLicense: failed to get the response of license-check!
[Error] Tue Aug 12 15:39:05.884 2014 (ExtensionBase.cpp, 193) -CExtensionBase::validateExtension: validateAgoraLicense() failed for extension KulerPanelHTMLBundle, status = -604!
[Error] Tue Aug 12 15:39:05.884 2014 (ExtensionBase.cpp, 607) -CExtensionBase::install: validateExtension() failed for zxp /Users/******/Desktop/KulerPanelHTMLBundle_1.0.1_478259.zxp, status = -604!
[Error] Tue Aug 12 15:50:17.184 2014 (ExtensionUnpackager.cpp, 208) -Failed to decompress zxp file: 2304
[Warning] Tue Aug 12 15:50:17.356 2014 (SignatureValidator.cpp, 161) -CSignatureValidator::verifySignature: timestamp has an out-of-range date but is otherwise valid!
[Error] Tue Aug 12 15:51:19.892 2014 (AgoraExtension.cpp, 254) -CAgoraExtension::dealWithAgoraLicense: Agora License API verification failed: Timeout: connect timed out: 192.150.16.64:443
[Error] Tue Aug 12 15:51:19.892 2014 (AgoraExtension.cpp, 260) -CAgoraExtension::dealWithAgoraLicense: failed to get the response of license-check!
[Error] Tue Aug 12 15:51:19.892 2014 (ExtensionBase.cpp, 193) -CExtensionBase::validateExtension: validateAgoraLicense() failed for extension KulerPanelHTMLBundle, status = -604!
[Error] Tue Aug 12 15:51:19.892 2014 (ExtensionBase.cpp, 607) -CExtensionBase::install: validateExtension() failed for zxp /Users/******/Desktop/KulerPanelHTMLBundle_1.0.1_478259.zxp, status = -604!
[Error] Tue Aug 12 16:02:09.911 2014 (ExtensionUnpackager.cpp, 208) -Failed to decompress zxp file: 2304
[Warning] Tue Aug 12 16:02:10.077 2014 (SignatureValidator.cpp, 161) -CSignatureValidator::verifySignature: timestamp has an out-of-range date but is otherwise valid!
[Error] Tue Aug 12 16:02:14.366 2014 (AgoraExtension.cpp, 254) -CAgoraExtension::dealWithAgoraLicense: Agora License API verification failed: Connection refused
[Error] Tue Aug 12 16:02:14.366 2014 (AgoraExtension.cpp, 260) -CAgoraExtension::dealWithAgoraLicense: failed to get the response of license-check!
[Error] Tue Aug 12 16:02:14.366 2014 (ExtensionBase.cpp, 193) -CExtensionBase::validateExtension: validateAgoraLicense() failed for extension KulerPanelHTMLBundle, status = -604!
[Error] Tue Aug 12 16:02:14.366 2014 (ExtensionBase.cpp, 607) -CExtensionBase::install: validateExtension() failed for zxp /Users/******/Desktop/KulerPanelHTMLBundle_1.0.1_478259.zxp, status = -604!
[Error] Tue Aug 12 16:02:19.548 2014 (ExtensionUnpackager.cpp, 208) -Failed to decompress zxp file: 2304
[Warning] Tue Aug 12 16:02:19.713 2014 (SignatureValidator.cpp, 161) -CSignatureValidator::verifySignature: timestamp has an out-of-range date but is otherwise valid!
[Error] Tue Aug 12 16:02:40.328 2014 (AgoraExtension.cpp, 254) -CAgoraExtension::dealWithAgoraLicense: Agora License API verification failed: Connection refused
[Error] Tue Aug 12 16:02:40.328 2014 (AgoraExtension.cpp, 260) -CAgoraExtension::dealWithAgoraLicense: failed to get the response of license-check!
[Error] Tue Aug 12 16:02:40.328 2014 (ExtensionBase.cpp, 193) -CExtensionBase::validateExtension: validateAgoraLicense() failed for extension KulerPanelHTMLBundle, status = -604!
[Error] Tue Aug 12 16:02:40.328 2014 (ExtensionBase.cpp, 607) -CExtensionBase::install: validateExtension() failed for zxp /Users/******/Desktop/KulerPanelHTMLBundle_1.0.1_478259.zxp, status = -604!

Business Catalyst failed to install: Failed to validate the license online

When I try to install Business Catalyst, it show me this error: "failed to install: Failed to validate the license online."

just got a notification to 'complete registration of my product' from Adobe. Clicked the link and was brought to my Adobe ID page. I didnt see a link to complete registration, but I did notice this looked off:

Is the license terms allow you to generate pages using Wizzard Business Catalyst and publish them on other servers. As the export side and run?

Is the license terms allow you to generate pages using Wizzard Business Catalyst and publish them on other servers. As the export side and run?

Our iPads work just fine behind a firewall and the Lightspeed filtering solution in an education environment. If your proxy solution cannot be configured to support IOS maybe you should be looking at another vendor. Products such as 8e6 and Lightspeed can be deployed without the use of a traditional proxy set up.
http://www.m86security.com/products/web_security/m86-web-filtering-reporting-sui te-deployment.asp
http://www.lightspeedsystems.com/products/Web-Filter.aspx

Dreamweaver Business Catalyst SFTP Fail

I really think business catalyst has some potential, but I have yet to be able to connect to it using dreamweaver cc or cs6.
Windows 7 x64
Kaspersky Internet Security (I have tried with it disabled)
When I try to connect to the servers using sftp I get the following error: (it doesn't even give me a log file)
I have no problems logging in with FileZilla.
Both BC support and Dreamweaver support have been completely utterly useless.
I'm praying someone on here has come across this with a resolution. (seems to be a common problem - I have yet to fix)

I am assuming you are correctly using these connection details:
SFTP account details
Host name - mydomain.com
Protocol - SFTP / SSH File Transfer Protocol
Port - 22
User name - mydomain.com/[email protected]
Password - Your admin login password
Notice the way username is inserted here.
You might also want to check your FTP log if it has anything to suggest what is wrong. To get the log file do this:
Window >> Results >> FTP Log
See this picture:

Muse/ business catalyst form error

Hello i have had muse for some time and i have published a few sites but now the forms have stopped working. I need your help. This problem has been occuring for a little while now. The form is being hosted by business catalyst. Recomendations anyone?
I have gotten this messsage below
ERROR: An error occurred. Image verification failed. If you believe this is incorrect, please contact your system administrator or go back and re-submit the form
In another case i just got error sending form.
Thanks for your help
Kheston

Hi Kheenan,
Please contact the support for Business Catalyst team via chat to get more assistance with this issue. (http://helpx.adobe.com/contact.html?product=business-catalyst)
- Abhishek Maurya

Creative Cloud and existing Business Catalyst partners - FAQ

This FAQ will cover topics related to Creative Cloud, for existing Business Catalyst users.
How can I signup for Creative Cloud?
     Your Business Catalyst account should have been already updated right now with your Adobe ID. If you haven’t updated it yet, visit the Adobe ID – Business Catalyst account update FAQ.
What benefits do I get with Creative Cloud ?
     In addition to acccess to all Creative Suite programs, Lightroom and others in one place, a Creative Cloud membership enables you to host up to five Business Catalyst websites. These sites will be webBasics sites. For a full comparison between plans, see this page. If you purchase Muse or Dreamweaver as individual products in Creative Cloud, you can host one Business Catalyst website for each of them.
My web design shop has several employees, each with their own Business Catalyst login with access our Partner Portal. Do we need Adobe IDs for each of our employees?
    Yes. Since these users are partner users, they need to use an Adobe ID. Visit the Adobe ID – Business Catalyst account update FAQ for more details
I have a paid website that I want to host using my Creative Cloud subscription. Can I do this?
     This is not possible. You need to create a new webBasics temporary website in Business Catalyst and push it live.
Can I move a trial/live Creative Cloud site under a different Creative Cloud subscription?
      This is not possible right now.
Do I get any discount if I upgrade a Creative Cloud website to a higher Business Catalyst plan such as webMarketing or webCommerce?
      Currently there are no upgrade discounts for Creative Cloud members.
What are the limitations of the webBasics websites that come with Business Catalyst and Creative Cloud membership?
     You will be limited to 100 MB of storage and 1 additional user (such as your customer). You will not get email, SMS or newsletters for this web plan.
Can I buy more users? Can I buy more space? Can I buy email?
     We are working on creating this workflow but at this point we don’t have an exact release date for this feature.
How can I upgrade the webBasics websites that come with Creative Cloud to a higher Business Catalyst plan?
     We are working on creating this workflow but at this point we don’t have an exact release date for this feature.
Do I get any discount for purchasing more websites if I am a Creative Cloud subscriber?
     Right now there is no discount for Creative Cloud members.
If I am an existing Paid Partner and I have a few employees for whom I paid Creative Cloud subscriptions, how many websites can I claim?
     You will have 5 websites for each employee. However, you will pay different licenses for all of them. Before purchasing these licenses, please contact Adobe Support to add these users to your partner portal. After you have added users to your partner portal, you will be able to access all the websites from it.
*NOTE: If you have already add employees to your partner portal, then everything will work automatically.
If you don’t want to access all your websites from the same Partner Portal, you don’t have to do anything.
How can I set permissions for my employees regarding these websites? What permissions can I set?
      This will be part of a later Creative Cloud that will be launched this year.
What happens if I cancel or stop paying my Creative Cloud subscription?
     Each live website (among the free websites under your Creative Cloud subscription) will stay live for an additional 30 days. This gives you time to decide whether you want to keep the site(s) live or remove them. You will be prompted to upgrade your website to a regular Business Catalyst site plan.
     After 30 days, your website will enter in temporary mode. When entering the temporary mode, your custom domain name will be removed from the website. In order to reactivate it, pay for your website directly with Business Catalyst.
     If you are inactive on a temporary website, it will automatically be deleted.
=== Dreamweaver CS6 FAQ ===
I have logged in on Dreamweaver CS6 and I cannot see my partner site. How can I edit it?
This is a known issue. For paid partners (Standard or Premium) you can use the workaround described below:
export one of your sites as an .ste file
Open the .ste file in another text editor, and modify it
Replace the :
httpaddress with your partner's site URL address
secureURL with your partner site secure URL
siteid with the site ID of your partner site
Save the .ste file with another name
Import this .ste file into Dreamwaver, choose a local root folder
Please take a look at Brad's blog post here for more detailed steps on how to import your partner site in Dreamweaver.
I'm trying to login to Dreamweaver CS6 with my Business Catalyst credentials, and it doesn't work. What credentials do I need?
     You can login to Dreamweaver CS6 with your Adobe ID. If you haven't merged your BC account with an Adobe ID account, you'll need to merge it and then you should be able to login.
How do I access sites in Dreamweaver with an Adobe ID other than the one linked to my Creative Cloud or Dreamweaver subscription?
      Dreamweaver defaults to using the Adobe ID from your subscription to avoid the inconvenience of logging in multiple times. To use a different ID, just click the "Logout" button in the lower-right hand corner of the Business Catalyst panel and log in with a different Adobe ID:
You'll need to have a file open in an existing BC site for the "Logout" button to be visible. Logging out will not affect the Adobe ID used in conjunction with your Dreamweaver subscription. To change the Adobe ID for your subscription, click Help -> Deactivate.

At this point the upgrade workflow is not functional just yet, as mentioned here: http://forums.adobe.com/docs/DOC-2153
So the webBasics Creative Cloud cannot be upgraded directly to the webBasics+ level for now.
But a workaround for this case would be to re-publish your Dreamweaver/Muse project (I suppose you've used one of these solutions to build the site in the first place, right?) in a new trial/temporary site -> let us know what is the URL of that site (don't push it live) -> we will change the site plan from our backend to webBasics+ -> you will be able to publish it using the webBasics+ site plan.
Please note that this is going to be a separate charge, besides your Creative Cloud subscription. The monthly fee for webBasics+ will be $12.21/month, as mentioned here: http://www.adobe.com/products/business-catalyst/buying-guide-subscriptions.html
Another way to use the webBasics+ plan would be to simply trigger a new trial site here: https://syd.worldsecuresystems.com/PartnerPortal/FreeTrialSignup.aspx#splash with the same Adobe ID as the one used to buy the Creative Cloud subscription and take that site live separately.

Business catalyst websites

I have dreamweaver cs6 for some time now, and i remeber that i read or saw in some video that i have got one BC site scince i bought dreamweaver.
How does this work, do i get a free bc website for me? does it need my dreamweaver license serial number?do i still have to pay and choose the 3 available webbasic,webmarketing or webcommerce plan or is it for free scince i bought dreamweaver cs6?is this only for creative cloud members?

Hi Marco,
This offer to get a free Business Catalyst site only applies if you subscribe to one of the Adobe offerints.
You get 1 site for free when you have a Dreamweaver single product subscription
You get 5 sites for free as a Creative Cloud subscriber
They are on the Adobe Web Hosting plan (the simplest)
Hope this helps,
Alexandru

Creating a photo gallery / portfolio for a client to manage (CMS & Business Catalyst)

I have been asked to create a website for a client, the client is a photographer and wants a site to promote her nursery school photography business. She would like to be able to manage the site herself using the BC dashboard, uploading images as and when needed. I use Muse to create sites and have informed the client that for any kind of CMS they need to host with Business Catalyst.
My issue is creating a relatively limitless photo gallery / portfolio. As I understand it a client can upload and change images on their site using the BC dashboard, providing there is a slot available to do so. I believe Business Catalyst has a photo gallery module on their Webmarketing package, would this be what I am looking for? Failing that are there any good workarounds available for my client using Muse alone?
In the future the client is looking for secure zones within the site and also an online ordering system, but right now it's a fairly simple promotional site with a good gallery of pics.
I posted a similar question last week, someone very kindly suggested Smugmug, I looked into a separate solution (including Smugmug) but it's not suitable in this case and I would rather stick to Muse, BC and Adobe.

Hi
Yes, you can use Photo Gallery module, where your client would be able to upload new images from site backend and update the module. Also with photo gallery there are other parameters which they can use for image display.
https://www.youtube.com/watch?v=x-MuLyhxS5o
https://www.youtube.com/watch?v=Hg8pB1cLvnk
For future preferences , your client can setup secure zones, online shop etc from site admin.
Let me know if you have any questions.
Thanks,
Sanjit

How can I run Google Analytics on my site being hosted in Business Catalyst?

Hi,
I already have an existing website which is hosted, and of course I am the domain owner.
I have created a new modified site in Adobe Muse CC and will wish to upload this new site to my domain once completed.
I will need to run Google Webmaster tools etc before I replace the old site.
I do not wish to replace the old site as yet prior to completing the new site in Muse CC
At present I am "subscribed" to Google Analytics/Webmaster tools as a webmaster under my webmaster site (different) and have placed the "google verification code" metatag in my new site's "page properties <head></head tags only", and have uploaded to Business Catalyst.
Business Catalyst are not my hosts for this site once it becomes "live". They are my "Trial Hosts"
? how can I run google analytics and tools for this new site prior to lauch (ie replacing my old site) ?
Many thanks, await your response.
(PS... Latest Muse CC is ACE!... Love it!)

I finally figured out what I was doing wrong. First the information has to be entered on the home page. So the path is Home page> Page properties> Metadata> HTML for <head>. Secondly I was entering the information from the downloaded html file rather than the code they provide under the alternate methods tab during the verification process . Google has a fine set of video tutorials to walk you through. https://support.google.com/webmasters/answer/35179?hl=en&ref_topic=3162387
Thanks for all your help!
Paula

Business Catalyst e-commerce (allow user to cancel his subscription)

Hi
My Client is using e-commerce bussiness catalyst and is using Adobe Muse to design the website. For the payment process my client is planning on using the built-in Business Catalyst e-commerce module with PayPal as the payment processing gateway.My client also wants the customer to be able to cancel his own magazine subscription without having to contact him to request a cancel. Is this something that adobe bussiness catalyst is able to accomplish ?
Thank you very much
Just in case something was unclear here is the original message.
We're building a site in Adobe Muse. Our product is a monthly subscription, with a one-time licensing fee. We will host on Adobe Business Catalyst. We need a check-out solution using either PayPal Web Standard -- OR -- the built-in Business Catalyst e-commerce module with PayPal as the payment processing gateway.
The check-out module needs 3 options:
1) Charge $695 one time and also set up a monthly payment of $39 starting 30 days after the one time charge
2) Charge $695 one time and also set up a monthly payment of $59 starting 30 days after the one time charge
3) A promo code field that allows the customer to start the subscription in 90 days instead of 30 (the promo code will change frequently; it needs to be easily editable by us)
The customer will need to be able to cancel the subscription at any time (without contacting us)."

Hi Prashant,
Thank you for the quick reply. However please note that we are not using anything related to CRM. We are only using SAP E-Commerce for SAP ERP (SAP EHP1 FOR SAP NETWEAVER 7.0) with ECC 6.0 back end.
With that said, we are not looking to use E-Commerce for self registration, but relying on a CWA front end for registration/authentication.
The main question is: Can we allow creation of a B2B user with a portal user ID that is different than the back end ECC user ID in our scenario (no CRM)?
thanks!
Patrick D'Anna

Business Catalyst licensing verification failed

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