Business communication Management

Dear Basisfriends,
I need some help from you, can i have step by step guide or some document for Business communication management installation. I downloaded installation guide from Service Market place.
But it looks complex, Kindly assist.
Regards,
Vivek

Hello
I am US-based SAP CRM consultant. Could you give some information whether SAP US offer similar course? I search SAP training catalog and was not able to find any classes being offered in United States
Thanks in Advance
Min

Similar Messages

  • Sizing for SAP BCM (Business Communication Management)

    Hi All
    We have to provide a server sizing to be used for SAP BCM (Business Communication Management) module which will be intergrated with SAP CRM and is to be used for call support. As far as we have reached, we require a Windows server and will host MS SQL database with an approx consumer data of 63 lacs consumers.
    Please specify the sizing for this server
    Thanks in advance
    Lokesh

    Sorry, forgot to ask how much physical memory you have on each host.
    Let's split it to 2 topics.
    1. For ECC, since OracleDB and non-unicode page which are the 2 major factors won't be changed, so I would think here we could just do a math, as long as host A has enough memory which is allocated for Oracle and ECC (extended memory) on host B to be added up.
    2. For EP, memory tuning size is basically the same for HP JDK and SUN JDK, that each server node is allocated approximately 2.5GB RAM. Besides, 0.8-1GB RAM needs to be left for OS kernel. But in your case, host B is currently holding 200 users which is a big jump for host A(note: only active user quantity matters here).
    That's fine if main physical memory is a little short for host A, utilizing multiple less powerful servers as 2nd tier application server to do the load balancing is also a solution with lower TCO.
    Regards,
    Effan

  • How to setup SAP Business Communication Manager On a 2951

    morning guys. i have a 2951 router that i want to setup as a voice gateway for SAP BCM. may you please assist as i have very little knowledge

    i have put in the these configurations on the gateway router
    may you please tell me if i have left anything
    Building configuration...
    Current configuration : 3900 bytes
    ! Last configuration change at 16:13:25 Harare Mon Nov 19 2012
    ! NVRAM config last updated at 15:54:27 Harare Mon Nov 19 2012
    ! NVRAM config last updated at 15:54:27 Harare Mon Nov 19 2012
    version 15.1
    service timestamps debug datetime msec
    service timestamps log datetime msec
    service password-encryption
    boot-start-marker
    boot-end-marker
    card type e1 0 0
    enable secret 4 bJ1jaDvjqTtO2NRFVreE2WamtJZxKkXTHYtgsz7mWTw
    no aaa new-model
    clock timezone Harare 2 0
    network-clock-participate wic 0
    no ipv6 cef
    ip source-route
    ip cef
    multilink bundle-name authenticated
    isdn switch-type primary-net5
    crypto pki token default removal timeout 0
    voice-card 0
    dspfarm
    dsp services dspfarm
    voice service voip
    allow-connections h323 to sip
    fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
    sip
      bind control source-interface GigabitEthernet0/0
      bind media source-interface GigabitEthernet0/0
    voice class codec 1
    codec preference 1 g711ulaw
    codec preference 2 g729r8
    license udi pid CISCO2951/K9 sn FCZ164060QM
    hw-module pvdm 0/0
    hw-module pvdm 0/1
    username root
    username sdmuser password 7 10591C1A000F17080F44
    redundancy
    controller E1 0/0/0
    framing NO-CRC4
    clock source line primary
    pri-group timeslots 1-31
    description to BCM
    controller E1 0/0/1
    interface Embedded-Service-Engine0/0
    no ip address
    shutdown
    interface GigabitEthernet0/0
    description TO BCM
    ip address 10.1.18.10 255.255.255.0
    duplex auto
    speed auto
    interface GigabitEthernet0/1
    no ip address
    shutdown
    duplex auto
    speed auto
    interface GigabitEthernet0/2
    no ip address
    shutdown
    duplex auto
    speed auto
    interface Serial0/0/0:15
    no ip address
    encapsulation ppp
    isdn switch-type primary-net5
    isdn overlap-receiving T302 2000
    isdn incoming-voice voice
    isdn send-alerting
    router eigrp 1999
    network 10.0.0.0
    auto-summary
    ip forward-protocol nd
    ip http server
    ip http authentication local
    no ip http secure-server
    ip http timeout-policy idle 60 life 86400 requests 10000
    nls resp-timeout 1
    cpd cr-id 1
    snmp-server community wuc_ro RO
    snmp-server community wuc_rw RW
    snmp-server system-shutdown
    snmp-server enable traps snmp authentication
    snmp-server enable traps config
    snmp-server enable traps syslog
    snmp-server host 10.1.3.55 wuc_ro
    control-plane
    voice-port 0/0/0:15
    mgcp profile default
    dspfarm profile 1 transcode
    codec g729abr8
    codec g729ar8
    codec g711alaw
    codec g711ulaw
    maximum sessions 15
    associate application SCCP
    shutdown
    dial-peer voice 1 pots
    preference 1
    answer-address 10.1.2.64
    destination-pattern 0T
    progress_ind setup enable 3
    progress_ind alert enable 8
    progress_ind progress enable 8
    progress_ind disconnect enable 8
    incoming called-number 3......
    no digit-strip
    direct-inward-dial
    port 0/0/0:15
    forward-digits 7
    dial-peer voice 100 voip
    destination-pattern 5.....
    session protocol sipv2
    session target ipv4:10.1.2.64
    session transport udp
    dtmf-relay rtp-nte
    codec g711alaw
    ip qos dscp cs5 media
    dial-peer voice 101 voip
    destination-pattern 3500
    session protocol sipv2
    session target ipv4:10.1.2.64
    session transport udp
    voice-class codec 1
    dtmf-relay h245-alphanumeric
    ip qos dscp cs5 media
    num-exp 2 39925..
    num-exp 39..... 3500..
    gateway
    timer receive-rtp 1200
    sip-ua
    retry invite 2
    retry bye 6
    timers trying 1000
    timers connect 1000
    sip-server ipv4:10.1.1.53
    gatekeeper
    shutdown

  • Business Communications Management (BCM) Integration

    I know that BCM text chat provides integration between Web Channel and Interaction Center.  Does it also integrate Biller Direct with Interaction Center?
    Thanks,
    Ed

    Hello Sumit,
    I realize this response maybe a bit too late for you, but just in case there is any other user out there that may be interested here is some additional information you may find useful in addition to Heber's feedback.
    Go to http://service.sap.com/swdc
      -> Select the Find your software tab ->
      -> Installations and Upgrades
      -> Select "B" -> SAP BCM SOFTWARE
      -> There you will see the available versions
      -> Select the latest one (presently that is BCM60SP09)
    You can also refer to the SAP Software Catalog at https://websmp107.sap-ag.de/swcat , if you prefer software being delivered to you on CD, DVD or Blu-ray.
    I hope this helps.
    Lloyd Goveia

  • Business Communication Management(BCM) Installation Error...

    Hello,
    I am installing BCM application on W2K 2003 server and SQL Server 2005. I have completed all the pre-requisite steps for BCM application. And I installed the Virtual Unit Administrator, and tried to start the application. Now I face the error ...
    C:\Program Files\SAP\BCM\VUA\VUA.exe
    This application has failed to start because the application configuration is incorrect. Reinstalling the applicaton may fix the problem.
    According to the message I reinstalled the application several times, but no result.
    I also tried to start the VUA.jar file from the folder C:\Program Files\SAP\BCM\VUA. This gave me the error as below..
    com.sap.plaf.frog.FrogLookAndFeel
    java.lang.ClassNotFoundException: com.sap.plaf.frog.FrogLookAndFeel
    at java.netURLClassLoadn$1.run(Unknown Source)
    at java.sercurity.AccessController.doPrivileged(Native Method)
    The Frog.jar file exists in the same folder. Could someone suggest where I went wrong in this installation please?
    Thanks in advance...
    Regards,
    Phani.
    SAP CRM Technology Consultant

    Hello Sumit,
    I realize this response maybe a bit too late for you, but just in case there is any other user out there that may be interested here is some additional information you may find useful in addition to Heber's feedback.
    Go to http://service.sap.com/swdc
      -> Select the Find your software tab ->
      -> Installations and Upgrades
      -> Select "B" -> SAP BCM SOFTWARE
      -> There you will see the available versions
      -> Select the latest one (presently that is BCM60SP09)
    You can also refer to the SAP Software Catalog at https://websmp107.sap-ag.de/swcat , if you prefer software being delivered to you on CD, DVD or Blu-ray.
    I hope this helps.
    Lloyd Goveia

  • Redundancy for Cisco Unified Communications Manager Business Edition 8.0.

    Hi,
    Is there redundancy for Cisco Unified Communications Manager Business Edition 8.0.
    Can I deploy more than one server at a site for redundancy?
    Thanks
    Mudassir

    No. UCM-BE is a single-server solution. You can use CME in SRST mode for survivability if the server is offline.

  • Cisco Unified Communications Manager Business Edition

    Hi,
    As per my understanding this is only one server solution and you can not have more than one server i.e no sub only Pub. Is this correct?
    Thanks
    Ati

    Hi Ati,
    You are most correct :) This is is "single server" solution for small to medium sized businesses up to 500 users. It comes packaged with Unity Connection for Voicemail.
    Here is a clip;
    "Cisco Unified Communications Manager Business Edition is an easy-to-manage solution that combines voice, video, mobility, and messaging on a single server to simplify system administration and reduce hardware and operating expenses. This solution provides cost-effective deployment options for medium-sized organizations with smaller IT staffs that require all the advanced capabilities of Cisco Unified Communications Manager (formerly Cisco Unified CallManager), Cisco Unity Connection, Cisco Unified Mobility (formerly Cisco Unified MobilityManager), and integrated management on a single server to expedite migration to unified communications."
    From this good doc;
    http://www.cisco.com/en/US/products/ps7273/products_data_sheet0900aecd805e6985.html
    Hope this helps!
    Rob

  • Migration Cisco Unified Communications Manager 6.1 to Cisco Small Business Edition 5000

    Hello,
    I want to know two things:
    1) I want to know if I have 1000 dlu. how many licenses would be in the new licenses for Cisco Unified Communications Manager Business edtition? Because i have Cisco Ip Communicator, Cisco Personal Communicator, Video Advantage and unified Messaging.
    2)To migrate data from my current CUCM what tool should I use? DMA?
    Thanks

    I can't assist on #1 but #2 is pretty much a regular upgrade. The only CUCMBE before having the 3 flavors we have now, has turned into the 5K option.
    There's no DMA as that's from Windows to Linux. It's either DRS (EXACT same source and destination version) or BAT.
    HTH
    java
    If this helps, please rate
    www.cisco.com/go/pdihelpdesk

  • Outlook 2013 "Business Contact Manager" gives an error whenever I open it.

     The error Message reads the following;
    "Error Found in Custom UI XML of "Business Contact Manager for Outlook"
    Line; 145
    Column; 48
    Error Code 0x80004005
    Failed to Find Office Control by ID
    ID; OmsForwardAsTextMessage
    "OK" or "OK to All"
    or
    "Error Found in Custom UI XML of "Business Contact Manager for Outlook"
    Line; 4
    Column; 91
    Error Code 0x80004005
    Failed to Find Office Control by ID
    ID; ContactCardinstantMessageLookUpOutlookContact
    "OK" or "OK to All"
    Another Error Message reads;
    "Custom UI Runtime Error in Microsoft Access Outlook Add-in for Data Collection and Publishing"
    "An Error occurred while calling the callback; "Ribbon_getDCVisible"
    "OK" or "OK to All"
    Can this be fixed?

    Please try to disable the add-ins except for Outlook BCM one and restart Outlook to check if the issue still happen.
    We may create a new profile to check the result.
    http://support.microsoft.com/kb/829918
    Tony Chen
    TechNet Community Support

  • How could I install outlook with business contact manager 2007 in windows 8.1 system?

    Recently I got a new 8 win pc, then I tried to instal Outlook with business contact manager 2007 but I couldn´t
    The reason: sql server is not compatible. Would you please let me know how to fix that problem?

    Hi CarlosZC,
    Since the issue regards Outlook with business contact manager 2007. I suggestion you post the question in the Outlook forums at
    http://answers.microsoft.com/en-us/office/forum/outlook?tab=question&status=all&auth=1. It is appropriate and more experts will assist you.
    According to your description, we need to verify the version of the SQL Server, usually the warning of compatibility issues applies to all SQL Server Express editions when installing Business Contact Manager (BCM) 2007 on Windows 7/8. The incompatibility
    was fixed in SQL Server 2008 Service Pack1 and SQL Server 2005 Service Pack 3 on Windows 7.
    There is a similar issue about compatibility message when installing BCM 2007 on Windows 7, you can review the following article.
    http://blogs.msdn.com/b/rathomas/archive/2009/10/09/compatibility-message-when-installing-bcm-2007-on-windows-7.aspx
    Regards,
    Sofiya Li
    Sofiya Li
    TechNet Community Support

  • How to manage a data file using Business Contact Manager database tool

    I set up BCM on my desktop and now want to share with the rest of the office. I downloaded BCM database tool on the C drive
    of the server and all was well until I tried to move through the wizard. The only option that gets me to a data file is creating a database. However, I receive the error message "Cannot create a new database. The operation has been rolled back. Please
    make sure the database service is running". How can I make this work? Truthfully, I don't want to create a new database - I have already set one up; Restore only gives me the database server instance but no choices for the database name list. I have installed
    BCM on another co-workers desktop and allowed the database to be shared with her. What more am I missing? Why can't I get the server to see the data file?

    Hi,
    If the Database has not been shared, you can't connect to it.
    Please also confirm you have been granted permission to access the shared Business Contact Manager database.
    You can refer to this article below and there are some factors that you should consider:
    Business Contact Manager cannot connect to the shared database
    http://office.microsoft.com/en-us/outlook-help/business-contact-manager-cannot-connect-to-the-shared-database-HA010262548.aspx
    I hope it can be helpful.
    Regards,
    Melon Chen
    TechNet Community Support

  • Business Information Management - Quickbase, Basecamp, etc.

    I work with international trade with dozens of customers and factories, hundreds of contacts, and at any moment in time there may be dozens if not hundreds of projects I need to manage, from quotes to production to shipments and deliveries.
    Recently I became aware of a new class of web based Business Information Management software, like Quickbase or Basecamp, that allow you to create projects on line, invite project team members, schedule events and deadlines, etc.
    Part of what attracts me to these solutions is that it organizes communication on a project by project basis. Searching through e-mail threads to find an e-mail from a customer that changed the spec on a product 3 months ago (when the subject line had nothing to do with the spec change) is a not infrequent event that consumes a lot of time.
    Any thoughts out there regarding better and more efficient ways to use Mail (I haven't yet used the search features or Smart folders very well) and any thoughts on those of you who have used some of these web based project management systems? One of my largest customers is starting to use Quickbase and they have become addicted to the power of managing their purchasing team and deadlines.

    Rahul,
    For an idea of what SAP BPX entails, take a look at the Wiki
    https://wiki.sdn.sap.com/wiki/display/BPX/BusinessProcessExpert+Home
    To blog about the subject of career opportunities, check the career center forum
    Career Center
    Best Regards,
    DB49

  • Mahmoud Rizk - CRM, Business Development Manager

    Dear Sir,
    My experience as Senior IT Officer working in Sales and Marketing for System Integration services and Selling Business Application (ERP, CRM) to a lot of Egyptian companies combined with my Educational Background and International Certificates, give me the felling as the right candidate to help you achieve your Business Goals.
    Area of Expertise:
    - Business Process Re-engineering.
    - Sales Processes Life cycle analysis.
    - Sales Force Automation.
    - Marketing Strategic thinking.
    - Marketing Planning, Management and Implementation.
    - CRM conceptualization and Implementation.
    - Online e Business conceptualization and Implementation.
    - Internal System Integrations and automation.
    Certificates
    • Dale Carnegie Certificates in Sales and Marketing.
    • IBM Certified Deployment Professional-IBM WebSphere Commerce V5.6
    • IBM Certified Solution Developer - WebSphere Studio, V5.0
    • IBM Certified Associate Developer - WebSphere Studio, V5.0
    • Microsoft Unlimited Potential Certificate in Project Management.
    • CompTIA Network+® PROFESSIONAL Certification.
    • Dale Carnegie soft skills and Communication Skills.
    • English Business Conversations and technical writing with Berlitz.
    Kindly find here attached my resume. I would very much appreciate an opportunity to discuss it further with you.
    [Mahmoud Rizk - CRM, Business Development Manager- CV|http://erpegypt.com/down/cv]
    Sincerely;
    Mahmoud Rizk
    Edited by: user3234149 on Jul 20, 2010 2:52 AM

    Dear Sir,
    My experience as Senior IT Officer working in Sales and Marketing for System Integration services and Selling Business Application (ERP, CRM) to a lot of Egyptian companies combined with my Educational Background and International Certificates, give me the felling as the right candidate to help you achieve your Business Goals.
    Area of Expertise:
    - Business Process Re-engineering.
    - Sales Processes Life cycle analysis.
    - Sales Force Automation.
    - Marketing Strategic thinking.
    - Marketing Planning, Management and Implementation.
    - CRM conceptualization and Implementation.
    - Online e Business conceptualization and Implementation.
    - Internal System Integrations and automation.
    Certificates
    • Dale Carnegie Certificates in Sales and Marketing.
    • IBM Certified Deployment Professional-IBM WebSphere Commerce V5.6
    • IBM Certified Solution Developer - WebSphere Studio, V5.0
    • IBM Certified Associate Developer - WebSphere Studio, V5.0
    • Microsoft Unlimited Potential Certificate in Project Management.
    • CompTIA Network+® PROFESSIONAL Certification.
    • Dale Carnegie soft skills and Communication Skills.
    • English Business Conversations and technical writing with Berlitz.
    Kindly find here attached my resume. I would very much appreciate an opportunity to discuss it further with you.
    [Mahmoud Rizk - CRM, Business Development Manager- CV|http://erpegypt.com/down/cv]
    Sincerely;
    Mahmoud Rizk
    Edited by: user3234149 on Jul 20, 2010 2:52 AM

  • Skype for Business (Skype Manager)

    Hi,
    How much does it cost to have Skype for Business (Skype Manager)?
    Thanks.

    Hi, SquareOne, and welcome to the Community,
    Skype Manager does not incur costs; it is a Skype resource allocation tool for businesses.  For more detailed information, please contact the team:
    I suggest you reach out to the Skype for Business people ...
    Using Skype in your business
    Transform the way your business works with cost effective and collaborative tools.
    Contact our solutions team
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Business Process Management Tool Evaluation ARIS or Systems Architect?

    Hi Group
    I have joined this community yesterday, so I am pretty much new here.
    I work as a Business Process Analyst for a semi govt company. I have been tasked for evaluating a tool for business process management.
    Current scenario is as under:
    1) We are using Microsoft visio as a mapping software
    2) BPMN standards for process modelling
    3) The design phase of our new ERP software will be starting soon.
    4) My company has got vision to become BPM company over the years, we are at very early stage of it.
    The questions I have are,
    1)  Is it worth getting ARIS or System Architect at this stage only for modelling. If now what are the justifications?
    2) Based on your experience what are the steps involved in evaluating such tools
    3) How hard is it to import those visio drawings into ARIS or System Architect
    Your response is much appreciated
    Thanks
    Hemal

    Hi,
    My view (I work as an Enterprise Architect for a very large Resources Company).
    Visio is a drawing tool. It produces nice diagrams and drawings which have no real connection with the process objects, or system objects they represent. typically an organisation ends up with 1,000's of these e diagrams which end up all having to be maintained (and usually are not) so quickly end up being largely out of date and useless.
    Tools like ARIS and other BPM tools, are purpose built Modelling tools. The Process Models built, and each and every object they are composed of are stored in a single, searchable and reportable object oriented database. Each object (if the tool is implemented correctly) has exactly 1 original keyed by a Globally unique Identifier. Other occurrences or copies of that object can be created that are used in multiple places, in multiple processes. Hence maintenance should be easier. If a change is required to the object, change it in one place only, and its automatically also updated in all the other object copies or occurrences. try that with Visio.
    Further, if the models are created using the required and correct notation (for example BPMN or BPEL, then they may be exported into or integrated into application or execution layers that support these notations. Usually this is a part automatic, and part manual process. Hence the BPM models are living representations (not 100% but at least some %) of the running code or processes in your systems.
    Eventually the nirvana will be when this model to execution paradigm is 100% automated, for 100% of business processes, across any platform or system architecture required. A good dream eh!
    The proviso is that all this is designed, built and governed correctly. Like most things, the idea can be good, but the execution bad.
    There are several examples of BPM Modelling tools that are available as free downloads. Savvion, Tibco and Intallio are 3 that come to mind that do this. Perhaps try one or more?
    ARIS has the advantage that it is more integrated with SAP than any of the others.
    The other think that has influenced us toward ARIS is that SAP now use it internally (so I am told) to define and govern the services that end up in their products. the Process is called PIC (Process Integration Content).
    There is a separate thread on it Do SAP Plan to Productise the PIC Internal Process for Customers & ISV's?.
    Hope this helps.
    Phil G.
    Message was edited by:
            Phil Gleadhill

Maybe you are looking for