Business communication Management
Dear Basisfriends,
I need some help from you, can i have step by step guide or some document for Business communication management installation. I downloaded installation guide from Service Market place.
But it looks complex, Kindly assist.
Regards,
Vivek
Hello
I am US-based SAP CRM consultant. Could you give some information whether SAP US offer similar course? I search SAP training catalog and was not able to find any classes being offered in United States
Thanks in Advance
Min
Similar Messages
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Sizing for SAP BCM (Business Communication Management)
Hi All
We have to provide a server sizing to be used for SAP BCM (Business Communication Management) module which will be intergrated with SAP CRM and is to be used for call support. As far as we have reached, we require a Windows server and will host MS SQL database with an approx consumer data of 63 lacs consumers.
Please specify the sizing for this server
Thanks in advance
LokeshSorry, forgot to ask how much physical memory you have on each host.
Let's split it to 2 topics.
1. For ECC, since OracleDB and non-unicode page which are the 2 major factors won't be changed, so I would think here we could just do a math, as long as host A has enough memory which is allocated for Oracle and ECC (extended memory) on host B to be added up.
2. For EP, memory tuning size is basically the same for HP JDK and SUN JDK, that each server node is allocated approximately 2.5GB RAM. Besides, 0.8-1GB RAM needs to be left for OS kernel. But in your case, host B is currently holding 200 users which is a big jump for host A(note: only active user quantity matters here).
That's fine if main physical memory is a little short for host A, utilizing multiple less powerful servers as 2nd tier application server to do the load balancing is also a solution with lower TCO.
Regards,
Effan -
How to setup SAP Business Communication Manager On a 2951
morning guys. i have a 2951 router that i want to setup as a voice gateway for SAP BCM. may you please assist as i have very little knowledge
i have put in the these configurations on the gateway router
may you please tell me if i have left anything
Building configuration...
Current configuration : 3900 bytes
! Last configuration change at 16:13:25 Harare Mon Nov 19 2012
! NVRAM config last updated at 15:54:27 Harare Mon Nov 19 2012
! NVRAM config last updated at 15:54:27 Harare Mon Nov 19 2012
version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
boot-start-marker
boot-end-marker
card type e1 0 0
enable secret 4 bJ1jaDvjqTtO2NRFVreE2WamtJZxKkXTHYtgsz7mWTw
no aaa new-model
clock timezone Harare 2 0
network-clock-participate wic 0
no ipv6 cef
ip source-route
ip cef
multilink bundle-name authenticated
isdn switch-type primary-net5
crypto pki token default removal timeout 0
voice-card 0
dspfarm
dsp services dspfarm
voice service voip
allow-connections h323 to sip
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
sip
bind control source-interface GigabitEthernet0/0
bind media source-interface GigabitEthernet0/0
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g729r8
license udi pid CISCO2951/K9 sn FCZ164060QM
hw-module pvdm 0/0
hw-module pvdm 0/1
username root
username sdmuser password 7 10591C1A000F17080F44
redundancy
controller E1 0/0/0
framing NO-CRC4
clock source line primary
pri-group timeslots 1-31
description to BCM
controller E1 0/0/1
interface Embedded-Service-Engine0/0
no ip address
shutdown
interface GigabitEthernet0/0
description TO BCM
ip address 10.1.18.10 255.255.255.0
duplex auto
speed auto
interface GigabitEthernet0/1
no ip address
shutdown
duplex auto
speed auto
interface GigabitEthernet0/2
no ip address
shutdown
duplex auto
speed auto
interface Serial0/0/0:15
no ip address
encapsulation ppp
isdn switch-type primary-net5
isdn overlap-receiving T302 2000
isdn incoming-voice voice
isdn send-alerting
router eigrp 1999
network 10.0.0.0
auto-summary
ip forward-protocol nd
ip http server
ip http authentication local
no ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
nls resp-timeout 1
cpd cr-id 1
snmp-server community wuc_ro RO
snmp-server community wuc_rw RW
snmp-server system-shutdown
snmp-server enable traps snmp authentication
snmp-server enable traps config
snmp-server enable traps syslog
snmp-server host 10.1.3.55 wuc_ro
control-plane
voice-port 0/0/0:15
mgcp profile default
dspfarm profile 1 transcode
codec g729abr8
codec g729ar8
codec g711alaw
codec g711ulaw
maximum sessions 15
associate application SCCP
shutdown
dial-peer voice 1 pots
preference 1
answer-address 10.1.2.64
destination-pattern 0T
progress_ind setup enable 3
progress_ind alert enable 8
progress_ind progress enable 8
progress_ind disconnect enable 8
incoming called-number 3......
no digit-strip
direct-inward-dial
port 0/0/0:15
forward-digits 7
dial-peer voice 100 voip
destination-pattern 5.....
session protocol sipv2
session target ipv4:10.1.2.64
session transport udp
dtmf-relay rtp-nte
codec g711alaw
ip qos dscp cs5 media
dial-peer voice 101 voip
destination-pattern 3500
session protocol sipv2
session target ipv4:10.1.2.64
session transport udp
voice-class codec 1
dtmf-relay h245-alphanumeric
ip qos dscp cs5 media
num-exp 2 39925..
num-exp 39..... 3500..
gateway
timer receive-rtp 1200
sip-ua
retry invite 2
retry bye 6
timers trying 1000
timers connect 1000
sip-server ipv4:10.1.1.53
gatekeeper
shutdown -
Business Communications Management (BCM) Integration
I know that BCM text chat provides integration between Web Channel and Interaction Center. Does it also integrate Biller Direct with Interaction Center?
Thanks,
EdHello Sumit,
I realize this response maybe a bit too late for you, but just in case there is any other user out there that may be interested here is some additional information you may find useful in addition to Heber's feedback.
Go to http://service.sap.com/swdc
-> Select the Find your software tab ->
-> Installations and Upgrades
-> Select "B" -> SAP BCM SOFTWARE
-> There you will see the available versions
-> Select the latest one (presently that is BCM60SP09)
You can also refer to the SAP Software Catalog at https://websmp107.sap-ag.de/swcat , if you prefer software being delivered to you on CD, DVD or Blu-ray.
I hope this helps.
Lloyd Goveia -
Business Communication Management(BCM) Installation Error...
Hello,
I am installing BCM application on W2K 2003 server and SQL Server 2005. I have completed all the pre-requisite steps for BCM application. And I installed the Virtual Unit Administrator, and tried to start the application. Now I face the error ...
C:\Program Files\SAP\BCM\VUA\VUA.exe
This application has failed to start because the application configuration is incorrect. Reinstalling the applicaton may fix the problem.
According to the message I reinstalled the application several times, but no result.
I also tried to start the VUA.jar file from the folder C:\Program Files\SAP\BCM\VUA. This gave me the error as below..
com.sap.plaf.frog.FrogLookAndFeel
java.lang.ClassNotFoundException: com.sap.plaf.frog.FrogLookAndFeel
at java.netURLClassLoadn$1.run(Unknown Source)
at java.sercurity.AccessController.doPrivileged(Native Method)
The Frog.jar file exists in the same folder. Could someone suggest where I went wrong in this installation please?
Thanks in advance...
Regards,
Phani.
SAP CRM Technology ConsultantHello Sumit,
I realize this response maybe a bit too late for you, but just in case there is any other user out there that may be interested here is some additional information you may find useful in addition to Heber's feedback.
Go to http://service.sap.com/swdc
-> Select the Find your software tab ->
-> Installations and Upgrades
-> Select "B" -> SAP BCM SOFTWARE
-> There you will see the available versions
-> Select the latest one (presently that is BCM60SP09)
You can also refer to the SAP Software Catalog at https://websmp107.sap-ag.de/swcat , if you prefer software being delivered to you on CD, DVD or Blu-ray.
I hope this helps.
Lloyd Goveia -
Redundancy for Cisco Unified Communications Manager Business Edition 8.0.
Hi,
Is there redundancy for Cisco Unified Communications Manager Business Edition 8.0.
Can I deploy more than one server at a site for redundancy?
Thanks
MudassirNo. UCM-BE is a single-server solution. You can use CME in SRST mode for survivability if the server is offline.
-
Cisco Unified Communications Manager Business Edition
Hi,
As per my understanding this is only one server solution and you can not have more than one server i.e no sub only Pub. Is this correct?
Thanks
AtiHi Ati,
You are most correct :) This is is "single server" solution for small to medium sized businesses up to 500 users. It comes packaged with Unity Connection for Voicemail.
Here is a clip;
"Cisco Unified Communications Manager Business Edition is an easy-to-manage solution that combines voice, video, mobility, and messaging on a single server to simplify system administration and reduce hardware and operating expenses. This solution provides cost-effective deployment options for medium-sized organizations with smaller IT staffs that require all the advanced capabilities of Cisco Unified Communications Manager (formerly Cisco Unified CallManager), Cisco Unity Connection, Cisco Unified Mobility (formerly Cisco Unified MobilityManager), and integrated management on a single server to expedite migration to unified communications."
From this good doc;
http://www.cisco.com/en/US/products/ps7273/products_data_sheet0900aecd805e6985.html
Hope this helps!
Rob -
Migration Cisco Unified Communications Manager 6.1 to Cisco Small Business Edition 5000
Hello,
I want to know two things:
1) I want to know if I have 1000 dlu. how many licenses would be in the new licenses for Cisco Unified Communications Manager Business edtition? Because i have Cisco Ip Communicator, Cisco Personal Communicator, Video Advantage and unified Messaging.
2)To migrate data from my current CUCM what tool should I use? DMA?
ThanksI can't assist on #1 but #2 is pretty much a regular upgrade. The only CUCMBE before having the 3 flavors we have now, has turned into the 5K option.
There's no DMA as that's from Windows to Linux. It's either DRS (EXACT same source and destination version) or BAT.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk -
Outlook 2013 "Business Contact Manager" gives an error whenever I open it.
The error Message reads the following;
"Error Found in Custom UI XML of "Business Contact Manager for Outlook"
Line; 145
Column; 48
Error Code 0x80004005
Failed to Find Office Control by ID
ID; OmsForwardAsTextMessage
"OK" or "OK to All"
or
"Error Found in Custom UI XML of "Business Contact Manager for Outlook"
Line; 4
Column; 91
Error Code 0x80004005
Failed to Find Office Control by ID
ID; ContactCardinstantMessageLookUpOutlookContact
"OK" or "OK to All"
Another Error Message reads;
"Custom UI Runtime Error in Microsoft Access Outlook Add-in for Data Collection and Publishing"
"An Error occurred while calling the callback; "Ribbon_getDCVisible"
"OK" or "OK to All"
Can this be fixed?Please try to disable the add-ins except for Outlook BCM one and restart Outlook to check if the issue still happen.
We may create a new profile to check the result.
http://support.microsoft.com/kb/829918
Tony Chen
TechNet Community Support -
How could I install outlook with business contact manager 2007 in windows 8.1 system?
Recently I got a new 8 win pc, then I tried to instal Outlook with business contact manager 2007 but I couldn´t
The reason: sql server is not compatible. Would you please let me know how to fix that problem?Hi CarlosZC,
Since the issue regards Outlook with business contact manager 2007. I suggestion you post the question in the Outlook forums at
http://answers.microsoft.com/en-us/office/forum/outlook?tab=question&status=all&auth=1. It is appropriate and more experts will assist you.
According to your description, we need to verify the version of the SQL Server, usually the warning of compatibility issues applies to all SQL Server Express editions when installing Business Contact Manager (BCM) 2007 on Windows 7/8. The incompatibility
was fixed in SQL Server 2008 Service Pack1 and SQL Server 2005 Service Pack 3 on Windows 7.
There is a similar issue about compatibility message when installing BCM 2007 on Windows 7, you can review the following article.
http://blogs.msdn.com/b/rathomas/archive/2009/10/09/compatibility-message-when-installing-bcm-2007-on-windows-7.aspx
Regards,
Sofiya Li
Sofiya Li
TechNet Community Support -
How to manage a data file using Business Contact Manager database tool
I set up BCM on my desktop and now want to share with the rest of the office. I downloaded BCM database tool on the C drive
of the server and all was well until I tried to move through the wizard. The only option that gets me to a data file is creating a database. However, I receive the error message "Cannot create a new database. The operation has been rolled back. Please
make sure the database service is running". How can I make this work? Truthfully, I don't want to create a new database - I have already set one up; Restore only gives me the database server instance but no choices for the database name list. I have installed
BCM on another co-workers desktop and allowed the database to be shared with her. What more am I missing? Why can't I get the server to see the data file?Hi,
If the Database has not been shared, you can't connect to it.
Please also confirm you have been granted permission to access the shared Business Contact Manager database.
You can refer to this article below and there are some factors that you should consider:
Business Contact Manager cannot connect to the shared database
http://office.microsoft.com/en-us/outlook-help/business-contact-manager-cannot-connect-to-the-shared-database-HA010262548.aspx
I hope it can be helpful.
Regards,
Melon Chen
TechNet Community Support -
Business Information Management - Quickbase, Basecamp, etc.
I work with international trade with dozens of customers and factories, hundreds of contacts, and at any moment in time there may be dozens if not hundreds of projects I need to manage, from quotes to production to shipments and deliveries.
Recently I became aware of a new class of web based Business Information Management software, like Quickbase or Basecamp, that allow you to create projects on line, invite project team members, schedule events and deadlines, etc.
Part of what attracts me to these solutions is that it organizes communication on a project by project basis. Searching through e-mail threads to find an e-mail from a customer that changed the spec on a product 3 months ago (when the subject line had nothing to do with the spec change) is a not infrequent event that consumes a lot of time.
Any thoughts out there regarding better and more efficient ways to use Mail (I haven't yet used the search features or Smart folders very well) and any thoughts on those of you who have used some of these web based project management systems? One of my largest customers is starting to use Quickbase and they have become addicted to the power of managing their purchasing team and deadlines.Rahul,
For an idea of what SAP BPX entails, take a look at the Wiki
https://wiki.sdn.sap.com/wiki/display/BPX/BusinessProcessExpert+Home
To blog about the subject of career opportunities, check the career center forum
Career Center
Best Regards,
DB49 -
Mahmoud Rizk - CRM, Business Development Manager
Dear Sir,
My experience as Senior IT Officer working in Sales and Marketing for System Integration services and Selling Business Application (ERP, CRM) to a lot of Egyptian companies combined with my Educational Background and International Certificates, give me the felling as the right candidate to help you achieve your Business Goals.
Area of Expertise:
- Business Process Re-engineering.
- Sales Processes Life cycle analysis.
- Sales Force Automation.
- Marketing Strategic thinking.
- Marketing Planning, Management and Implementation.
- CRM conceptualization and Implementation.
- Online e Business conceptualization and Implementation.
- Internal System Integrations and automation.
Certificates
• Dale Carnegie Certificates in Sales and Marketing.
• IBM Certified Deployment Professional-IBM WebSphere Commerce V5.6
• IBM Certified Solution Developer - WebSphere Studio, V5.0
• IBM Certified Associate Developer - WebSphere Studio, V5.0
• Microsoft Unlimited Potential Certificate in Project Management.
• CompTIA Network+® PROFESSIONAL Certification.
• Dale Carnegie soft skills and Communication Skills.
• English Business Conversations and technical writing with Berlitz.
Kindly find here attached my resume. I would very much appreciate an opportunity to discuss it further with you.
[Mahmoud Rizk - CRM, Business Development Manager- CV|http://erpegypt.com/down/cv]
Sincerely;
Mahmoud Rizk
Edited by: user3234149 on Jul 20, 2010 2:52 AMDear Sir,
My experience as Senior IT Officer working in Sales and Marketing for System Integration services and Selling Business Application (ERP, CRM) to a lot of Egyptian companies combined with my Educational Background and International Certificates, give me the felling as the right candidate to help you achieve your Business Goals.
Area of Expertise:
- Business Process Re-engineering.
- Sales Processes Life cycle analysis.
- Sales Force Automation.
- Marketing Strategic thinking.
- Marketing Planning, Management and Implementation.
- CRM conceptualization and Implementation.
- Online e Business conceptualization and Implementation.
- Internal System Integrations and automation.
Certificates
• Dale Carnegie Certificates in Sales and Marketing.
• IBM Certified Deployment Professional-IBM WebSphere Commerce V5.6
• IBM Certified Solution Developer - WebSphere Studio, V5.0
• IBM Certified Associate Developer - WebSphere Studio, V5.0
• Microsoft Unlimited Potential Certificate in Project Management.
• CompTIA Network+® PROFESSIONAL Certification.
• Dale Carnegie soft skills and Communication Skills.
• English Business Conversations and technical writing with Berlitz.
Kindly find here attached my resume. I would very much appreciate an opportunity to discuss it further with you.
[Mahmoud Rizk - CRM, Business Development Manager- CV|http://erpegypt.com/down/cv]
Sincerely;
Mahmoud Rizk
Edited by: user3234149 on Jul 20, 2010 2:52 AM -
Skype for Business (Skype Manager)
Hi,
How much does it cost to have Skype for Business (Skype Manager)?
Thanks.Hi, SquareOne, and welcome to the Community,
Skype Manager does not incur costs; it is a Skype resource allocation tool for businesses. For more detailed information, please contact the team:
I suggest you reach out to the Skype for Business people ...
Using Skype in your business
Transform the way your business works with cost effective and collaborative tools.
Contact our solutions team
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often! -
Business Process Management Tool Evaluation ARIS or Systems Architect?
Hi Group
I have joined this community yesterday, so I am pretty much new here.
I work as a Business Process Analyst for a semi govt company. I have been tasked for evaluating a tool for business process management.
Current scenario is as under:
1) We are using Microsoft visio as a mapping software
2) BPMN standards for process modelling
3) The design phase of our new ERP software will be starting soon.
4) My company has got vision to become BPM company over the years, we are at very early stage of it.
The questions I have are,
1) Is it worth getting ARIS or System Architect at this stage only for modelling. If now what are the justifications?
2) Based on your experience what are the steps involved in evaluating such tools
3) How hard is it to import those visio drawings into ARIS or System Architect
Your response is much appreciated
Thanks
HemalHi,
My view (I work as an Enterprise Architect for a very large Resources Company).
Visio is a drawing tool. It produces nice diagrams and drawings which have no real connection with the process objects, or system objects they represent. typically an organisation ends up with 1,000's of these e diagrams which end up all having to be maintained (and usually are not) so quickly end up being largely out of date and useless.
Tools like ARIS and other BPM tools, are purpose built Modelling tools. The Process Models built, and each and every object they are composed of are stored in a single, searchable and reportable object oriented database. Each object (if the tool is implemented correctly) has exactly 1 original keyed by a Globally unique Identifier. Other occurrences or copies of that object can be created that are used in multiple places, in multiple processes. Hence maintenance should be easier. If a change is required to the object, change it in one place only, and its automatically also updated in all the other object copies or occurrences. try that with Visio.
Further, if the models are created using the required and correct notation (for example BPMN or BPEL, then they may be exported into or integrated into application or execution layers that support these notations. Usually this is a part automatic, and part manual process. Hence the BPM models are living representations (not 100% but at least some %) of the running code or processes in your systems.
Eventually the nirvana will be when this model to execution paradigm is 100% automated, for 100% of business processes, across any platform or system architecture required. A good dream eh!
The proviso is that all this is designed, built and governed correctly. Like most things, the idea can be good, but the execution bad.
There are several examples of BPM Modelling tools that are available as free downloads. Savvion, Tibco and Intallio are 3 that come to mind that do this. Perhaps try one or more?
ARIS has the advantage that it is more integrated with SAP than any of the others.
The other think that has influenced us toward ARIS is that SAP now use it internally (so I am told) to define and govern the services that end up in their products. the Process is called PIC (Process Integration Content).
There is a separate thread on it Do SAP Plan to Productise the PIC Internal Process for Customers & ISV's?.
Hope this helps.
Phil G.
Message was edited by:
Phil Gleadhill
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