Business Communications Management (BCM) Integration
I know that BCM text chat provides integration between Web Channel and Interaction Center. Does it also integrate Biller Direct with Interaction Center?
Thanks,
Ed
Hello Sumit,
I realize this response maybe a bit too late for you, but just in case there is any other user out there that may be interested here is some additional information you may find useful in addition to Heber's feedback.
Go to http://service.sap.com/swdc
-> Select the Find your software tab ->
-> Installations and Upgrades
-> Select "B" -> SAP BCM SOFTWARE
-> There you will see the available versions
-> Select the latest one (presently that is BCM60SP09)
You can also refer to the SAP Software Catalog at https://websmp107.sap-ag.de/swcat , if you prefer software being delivered to you on CD, DVD or Blu-ray.
I hope this helps.
Lloyd Goveia
Similar Messages
-
Business Communication Management(BCM) Installation Error...
Hello,
I am installing BCM application on W2K 2003 server and SQL Server 2005. I have completed all the pre-requisite steps for BCM application. And I installed the Virtual Unit Administrator, and tried to start the application. Now I face the error ...
C:\Program Files\SAP\BCM\VUA\VUA.exe
This application has failed to start because the application configuration is incorrect. Reinstalling the applicaton may fix the problem.
According to the message I reinstalled the application several times, but no result.
I also tried to start the VUA.jar file from the folder C:\Program Files\SAP\BCM\VUA. This gave me the error as below..
com.sap.plaf.frog.FrogLookAndFeel
java.lang.ClassNotFoundException: com.sap.plaf.frog.FrogLookAndFeel
at java.netURLClassLoadn$1.run(Unknown Source)
at java.sercurity.AccessController.doPrivileged(Native Method)
The Frog.jar file exists in the same folder. Could someone suggest where I went wrong in this installation please?
Thanks in advance...
Regards,
Phani.
SAP CRM Technology ConsultantHello Sumit,
I realize this response maybe a bit too late for you, but just in case there is any other user out there that may be interested here is some additional information you may find useful in addition to Heber's feedback.
Go to http://service.sap.com/swdc
-> Select the Find your software tab ->
-> Installations and Upgrades
-> Select "B" -> SAP BCM SOFTWARE
-> There you will see the available versions
-> Select the latest one (presently that is BCM60SP09)
You can also refer to the SAP Software Catalog at https://websmp107.sap-ag.de/swcat , if you prefer software being delivered to you on CD, DVD or Blu-ray.
I hope this helps.
Lloyd Goveia -
Sizing for SAP BCM (Business Communication Management)
Hi All
We have to provide a server sizing to be used for SAP BCM (Business Communication Management) module which will be intergrated with SAP CRM and is to be used for call support. As far as we have reached, we require a Windows server and will host MS SQL database with an approx consumer data of 63 lacs consumers.
Please specify the sizing for this server
Thanks in advance
LokeshSorry, forgot to ask how much physical memory you have on each host.
Let's split it to 2 topics.
1. For ECC, since OracleDB and non-unicode page which are the 2 major factors won't be changed, so I would think here we could just do a math, as long as host A has enough memory which is allocated for Oracle and ECC (extended memory) on host B to be added up.
2. For EP, memory tuning size is basically the same for HP JDK and SUN JDK, that each server node is allocated approximately 2.5GB RAM. Besides, 0.8-1GB RAM needs to be left for OS kernel. But in your case, host B is currently holding 200 users which is a big jump for host A(note: only active user quantity matters here).
That's fine if main physical memory is a little short for host A, utilizing multiple less powerful servers as 2nd tier application server to do the load balancing is also a solution with lower TCO.
Regards,
Effan -
Removing Business Contact Manager BCM from my Lenovo IdeaCentre K210
I am trying to load Office 2003 on my K210. It appears the pre-loaded trial version of Office 2007 is causing a conflict... "BCM Office Addin - Office Application Version does not match". My research says i should uninstall the Business Contact Manager (BCM). I am trying to uninstall BCM but need more help... I already uninstalled the pre-loaded trial version of Office 2007. Any help would be appreciated.
Besides that, I use CardFila.com to collect all business cards on iPhone. You can do this on Android, computer, laptop.
So easy to collect, find and use any contact at any time.
You can access the contacts everywhere without Internet connection by using CardFila for Mobile (iPhone or Android phones). If you like, you can try it on -
Business communication Management
Dear Basisfriends,
I need some help from you, can i have step by step guide or some document for Business communication management installation. I downloaded installation guide from Service Market place.
But it looks complex, Kindly assist.
Regards,
VivekHello
I am US-based SAP CRM consultant. Could you give some information whether SAP US offer similar course? I search SAP training catalog and was not able to find any classes being offered in United States
Thanks in Advance
Min -
Bank Communication Management (BCM) - File Formats
Hi, I wanted to know the file formats in which I can generate files from a BCM module.
I read that standard SAP Idoc is not supported; can someone help me with the formats supported or confirm if Idoc is supported now.
Can someone share with me the technical architecture of BCM and the available connectivity with SAP PI.
thanks and regardsHi
All the standard PMW (payment medium workbench) formats are supported in BCM.
Have a look at the T Codes OBPM1/ OBPM2/ OBPM3/ OBPM4. You can find various formats.
You can find the documentation for the same in the below path:
SPRO>IMG>Financial Accounting (New) -->AR/AP --> Business Transactions --> Outgoing Payments --> Automatic Outgoing Payments --> Payment Media --> Make Settings for Payment Medium Format from PMW.
For instance, you can use ACH format for US payments.
Regards
Srini -
How to setup SAP Business Communication Manager On a 2951
morning guys. i have a 2951 router that i want to setup as a voice gateway for SAP BCM. may you please assist as i have very little knowledge
i have put in the these configurations on the gateway router
may you please tell me if i have left anything
Building configuration...
Current configuration : 3900 bytes
! Last configuration change at 16:13:25 Harare Mon Nov 19 2012
! NVRAM config last updated at 15:54:27 Harare Mon Nov 19 2012
! NVRAM config last updated at 15:54:27 Harare Mon Nov 19 2012
version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
boot-start-marker
boot-end-marker
card type e1 0 0
enable secret 4 bJ1jaDvjqTtO2NRFVreE2WamtJZxKkXTHYtgsz7mWTw
no aaa new-model
clock timezone Harare 2 0
network-clock-participate wic 0
no ipv6 cef
ip source-route
ip cef
multilink bundle-name authenticated
isdn switch-type primary-net5
crypto pki token default removal timeout 0
voice-card 0
dspfarm
dsp services dspfarm
voice service voip
allow-connections h323 to sip
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
sip
bind control source-interface GigabitEthernet0/0
bind media source-interface GigabitEthernet0/0
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g729r8
license udi pid CISCO2951/K9 sn FCZ164060QM
hw-module pvdm 0/0
hw-module pvdm 0/1
username root
username sdmuser password 7 10591C1A000F17080F44
redundancy
controller E1 0/0/0
framing NO-CRC4
clock source line primary
pri-group timeslots 1-31
description to BCM
controller E1 0/0/1
interface Embedded-Service-Engine0/0
no ip address
shutdown
interface GigabitEthernet0/0
description TO BCM
ip address 10.1.18.10 255.255.255.0
duplex auto
speed auto
interface GigabitEthernet0/1
no ip address
shutdown
duplex auto
speed auto
interface GigabitEthernet0/2
no ip address
shutdown
duplex auto
speed auto
interface Serial0/0/0:15
no ip address
encapsulation ppp
isdn switch-type primary-net5
isdn overlap-receiving T302 2000
isdn incoming-voice voice
isdn send-alerting
router eigrp 1999
network 10.0.0.0
auto-summary
ip forward-protocol nd
ip http server
ip http authentication local
no ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
nls resp-timeout 1
cpd cr-id 1
snmp-server community wuc_ro RO
snmp-server community wuc_rw RW
snmp-server system-shutdown
snmp-server enable traps snmp authentication
snmp-server enable traps config
snmp-server enable traps syslog
snmp-server host 10.1.3.55 wuc_ro
control-plane
voice-port 0/0/0:15
mgcp profile default
dspfarm profile 1 transcode
codec g729abr8
codec g729ar8
codec g711alaw
codec g711ulaw
maximum sessions 15
associate application SCCP
shutdown
dial-peer voice 1 pots
preference 1
answer-address 10.1.2.64
destination-pattern 0T
progress_ind setup enable 3
progress_ind alert enable 8
progress_ind progress enable 8
progress_ind disconnect enable 8
incoming called-number 3......
no digit-strip
direct-inward-dial
port 0/0/0:15
forward-digits 7
dial-peer voice 100 voip
destination-pattern 5.....
session protocol sipv2
session target ipv4:10.1.2.64
session transport udp
dtmf-relay rtp-nte
codec g711alaw
ip qos dscp cs5 media
dial-peer voice 101 voip
destination-pattern 3500
session protocol sipv2
session target ipv4:10.1.2.64
session transport udp
voice-class codec 1
dtmf-relay h245-alphanumeric
ip qos dscp cs5 media
num-exp 2 39925..
num-exp 39..... 3500..
gateway
timer receive-rtp 1200
sip-ua
retry invite 2
retry bye 6
timers trying 1000
timers connect 1000
sip-server ipv4:10.1.1.53
gatekeeper
shutdown -
Resubmit in Bank Communication Management BCM
Hi,
when user resubmit payment for future date ,system change the status and another payment complete as normal.
Question
For the resubmit payment what the system should do (no new batch created for this payment) ???
what is the process to complete payment ???
RegardsHello Alaa,
Can you please elaborate your issue here?
Thanks & Regards,
Lakshmi S -
How could I install outlook with business contact manager 2007 in windows 8.1 system?
Recently I got a new 8 win pc, then I tried to instal Outlook with business contact manager 2007 but I couldn´t
The reason: sql server is not compatible. Would you please let me know how to fix that problem?Hi CarlosZC,
Since the issue regards Outlook with business contact manager 2007. I suggestion you post the question in the Outlook forums at
http://answers.microsoft.com/en-us/office/forum/outlook?tab=question&status=all&auth=1. It is appropriate and more experts will assist you.
According to your description, we need to verify the version of the SQL Server, usually the warning of compatibility issues applies to all SQL Server Express editions when installing Business Contact Manager (BCM) 2007 on Windows 7/8. The incompatibility
was fixed in SQL Server 2008 Service Pack1 and SQL Server 2005 Service Pack 3 on Windows 7.
There is a similar issue about compatibility message when installing BCM 2007 on Windows 7, you can review the following article.
http://blogs.msdn.com/b/rathomas/archive/2009/10/09/compatibility-message-when-installing-bcm-2007-on-windows-7.aspx
Regards,
Sofiya Li
Sofiya Li
TechNet Community Support -
Migrate Business Contact Manager to Office365
Hi, I've today been told by presales at Microsoft that Business Contact Manager BCM is available to download and will work with the MS Office365 O365 Business Premium Plan.
We're about to migrate a client currently on MS Office 2007 and heavily using BCM and also shared mailboxes to MS Office365.
What is the migration path for their BCM data? What is the preferred way to migrate their shared mailboxes?
Thanks
( the link to download BCM seems to be http://www.microsoft.com/en-in/download/details.aspx?id=36513)For mailbox migration to Office 365, the right place is Office 365 forum:
http://community.office365.com/en-us/f/default.aspx
If you have a Business Contact Manager database that was created with an earlier version of the Database Tool, you can use the Business Contact Manager for Outlook 2013 Database Tool to migrate the database so that it will be compatible with Business Contact
Manager for Outlook 2013. For example, if you created a database in Business Contact Manager for Outlook 2010, you can use the Business Contact Manager for Outlook 2013 Database Tool to migrate that database.
Open
the Database Tool.
Click the Migrate a database option, and then click Next.
In the Database Server Instance list, select the SQL Server instance to which you want to migrate your database, and then click
Next.
In the Database Name list, click the name of the database that you want to migrate, and then click
Next.
When the Task completed successfully message appears, click
Next.
Click Finish if you want to return to the Welcome page of the wizard to complete other tasks, otherwise click the
Close button.
(Manage
your Business Contact Manager database on a server)
-Jeff -
Business Contact Manager 07 3g iPhone sync
This is driving me mad! I'd like my 'Business Contacts' folder to *two-way sync* with contacts on my iPhone. That shouldn't be difficult. WRONG.
Standard iTunes sync: Doesn't work because it doesn't 'see' Business Contact Manager (BCM) only the default contact folder in Outlook 2007 (OL).
Ah ha, in that case I'll use Chapura FolderMirror to make a copy of my BCM contacts into the default OL Contacts folder and it will all work! WRONG! FolderMirror will only do a one-way sync with BCM and SharePoint folders. So any changes I make on my iPhone will not be sync'd back into my BCM folder.
CompanionLink Solution: (http://www.companionlink.com/products/companionlink-bcm.html) Looks promising but *doesn't work wired for BCM*, only wireless. This requires the purchase of iClink (£23) and a monthly $10 fee for the privilege of being wireless (which I don't want).
HELP!
Has anyone got BCM and iPhone to usb wired two-way sync?I too have the same problem. FolderMirror is the type of program we need but needs to be two-way. Companionlink too expensive for me, i dont mind buying the program its the monthly outlay i disagree with.
At the moment i have to manually move accounts to a contacts folder iTunes can see.
I do think BCM should have been made more accessable(not just for windows mobile devices sync), its not apples fault. Something like FolderMirror would be great. -
Business Contact Manager add-in crashes Outlook when EMET 5.0 is installed
We have Outlook 2010 and Outlook 2013, and some of our users have Business Contact Manager (BCM). Once we installed EMET 5.0 with the Recommended settings, the BCM add-in would crash Outlook. EMET logs no messages to the Event Log. The
only entry in the Event Log is Event 1023 from .Net Runtime stating:
.NET Runtime version 2.0.50727.5485 - CLR: Fatal Execution Engine Error (000007FEF798600A) (80131506)
I'm guessing no one else uses BCM and EMET as these forums and the rest of the Internet are devoid of any related posts. We've tried toggling DEP, SEHOP, ASLR settings based on other posts about problems with other Outlook add-ins and EMET without
any change in behavior. We have tried removing the OUTLOOK.EXE entry from the list of apps in EMET, but Outlook always loads with a green check mark in the "Running EMET" column.
Are there any settings for Outlook in EMET so that it will work with the BCM add-in?
Assuming #2 is too complicated, is there any way to keep EMET from running Outlook as an EMET-protected process? As I mentioned above, I've removed it from the App list in EMET but EMET still insists OUTLOOK.EXE is "Running EMET".
Any help would be appreciated. Otherwise, we're scrapping EMET.
-NateIf you remove the Outlook.exe entry from the list of apps and it still shows as protected the changes you have made are not active. I guess that the changes you make when you toggle a protection for the Outlook process are also not active for the same reason.
Did you check if your changes are activated by using the 'EMET_Conf.exe --list' command from an elevated command prompt?
Do you use a Group Policy to configure EMET? In EMET 4.1 you must use 'EMET_Conf.exe --refresh' if you made a change in the policy settings and after the policies are applied. In EMET 5.0 the service takes care of that but maybe there is a delay or the group
policy settings are overruling the settings from the GUI and therefore also the changes you make through the GUI.
W. Spu -
CCME integration with Microsoft Business Contact Manager
Hi,
Can anyone tell me, if a CCME can be integrated with Microsoft BCM such that when a call comes in details of the client pop up, should they exist in the Business Contact Manager.
Finding exact information is like find a needle in a hay stack.
Regards
LNHi Swinster,
Apologize for the late reply.
What is your current situation? As JS2010 stated, also in this KB article:
http://support.microsoft.com/kb/2101557
During the 'Specialize phase' of Sysprep, Sysprep.exe looks at the Last Modified Date of the ntuser.dat file for each user profile to determine which user profile to copy to the default user profile. However, the earlier cleanup functions of sysprep.exe
loads each Ntuser.dat file to make security ID (SID)generalizations. You cannot predetermine which user profile will be copied if more than one user profile exists.
How about we skip the copyprofile option?
Further, see if the following article would help to customise the user profiles settings:
Configuring Default User Settings – Full Update for Windows 7 and Windows Server 2008 R2
http://blogs.technet.com/b/deploymentguys/archive/2009/10/29/configuring-default-user-settings-full-update-for-windows-7-and-windows-server-2008-r2.aspx
Or we may consider seek help at the office outlook forum for the BCM deployment.
Best regards
Michael Shao
TechNet Community Support -
Cisco Unified Communications Manager Business Edition
Hi,
As per my understanding this is only one server solution and you can not have more than one server i.e no sub only Pub. Is this correct?
Thanks
AtiHi Ati,
You are most correct :) This is is "single server" solution for small to medium sized businesses up to 500 users. It comes packaged with Unity Connection for Voicemail.
Here is a clip;
"Cisco Unified Communications Manager Business Edition is an easy-to-manage solution that combines voice, video, mobility, and messaging on a single server to simplify system administration and reduce hardware and operating expenses. This solution provides cost-effective deployment options for medium-sized organizations with smaller IT staffs that require all the advanced capabilities of Cisco Unified Communications Manager (formerly Cisco Unified CallManager), Cisco Unity Connection, Cisco Unified Mobility (formerly Cisco Unified MobilityManager), and integrated management on a single server to expedite migration to unified communications."
From this good doc;
http://www.cisco.com/en/US/products/ps7273/products_data_sheet0900aecd805e6985.html
Hope this helps!
Rob -
We upgraded from BCM 2007 to BCM 2013. Now the BCM disappears from Outlook occasionally and the drop down menus are confused. for instance when accessing the drop down for phone numbers, the user selects company - but the field for TTY/TDD comes up.
Shows fields that don't exist etc.
The client is using Office 2013 Pro Premium from Office 365 Small Business Premium subscription and BCM downloaded from Microsoft website.
Please let me know what the support avenues are for this product.
Chris SmithHi,
This issue may be caused since the BCM was not installed properly.
Please go to Control Panel -> Programs and Features, find Business Contact Manager for Microsoft Outlook and Uninstall it.
Then go to
http://www.microsoft.com/en-us/download/details.aspx?id=36513, download the right version of BCM(32bit or 64bit) and install it.
If issue persists, you may provide the screenshots of the issue, post them to SkyDrive and share it via a link:https://skydrive.live.com/, then we will have a better understanding on the issue.
Thanks,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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