Business Contact Manager 2010 connection timeout?

In our company we want to use Microsoft Business Contact Manager. The computers in our local network can connect fine to the shared database, however we also have an user that connects over a VPN connection. This user is getting messages that the database is
not available when trying to access the remote database. Everything else over vpn is working fine.
Personally, I think it has something to do with a to low timeout setting, but I can't seem to change this anywhere for BCM. If I use a sqlcmd (sqlcmd -E -S 192.168.178.29\mssmlbiz,5356) to connect to the database and add a "-l 20" to increase the
timeout time, it works perfectly. But thats just a command, not the actual BCM connecting.
We already tried contacting microsoft for support, but they can't help us, since they do not officially support it. Hopefully somebody here knows a solution to increase the timeout for BCM so we can setup a connection :)
Here is a link to the screenshot of the error message: http://i.stack.imgur.com/2GAid.png

Hi,
You can connect to a Business Contact Manager server by using a VPN connection. However, the performance may not be satisfactory. Microsoft has not tested a configuration in which a user connects to a Business Contact Manager database by using a VPN connection.
Therefore, we do not recommend this configuration.
You can refer to this thread below, which seems to talk about the same problem:
http://social.technet.microsoft.com/Forums/office/en-US/fbc8e91b-93bc-4c49-888f-7785b2a2680a/bcm-2010-cannot-find-shared-database-on-sbs-2008-using-the-bcm-tool?forum=outlook
I think catchacold's advice has helped many users, please check that out.
Or just follow this:
1.Open SQL Server Configuration Manager.
2.Expand SQL Server Network Configuration, and then click Protocols for SQLexpress.
3. Double-Click TCP/IP.
4.On the Protocol tab, verify that Enabled is set to Yes.
5. Click the IP Addresses tab, and then verify that IP ALL is configured for TCP port
5356. If the port is set to a value except for
5356, you can either change the port to 5356, or choose to keep the one that is currently set. If you have to use a port except for
5356 in order to avoid a conflict with another program that uses this port, follow the steps in the section "Use a non-standard port or instance name"
6.If it is necessary, change the port to 5356 and stop and restart the Business Contact Manager instance as prompted.
Regards,
Melon Chen
TechNet Community Support

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