Business Contact Manager - migration 2010 to 2013

Hello,
I recently migrate my BCM 2010 database to 2013 following the link "Business Contact Manager for Microsoft Outlook 2013: Update for Upgrading from Business Contact Manager 2010".
At beginning everything went smoothly and I thought that everything has been migrated successfully.
Unfortunately, when I was checking my data more carefully, I found that some fields are now mixed up. This happened inside accounts and professional contacts forms.
The options and labels for fields email, address and phone are all mixed up.
Examples:
- Field email address, when selected "email 3", label changes to "work", this label belongs to address field.
- Field address, when selected "work", label changes to "email" that belongs to email field.
- Almost all labels are mixed up :(
Can somebody help my to find a solution for this issue....
Thank you
Regards
Abílio

Hello, we recently also migrated our BCM from 2010 to 2013 with the Business Contact Manager for Outlook 2013 Database Tool and all went also smoothly
except we now have the same problem as Abílio, meaning the fields are mixed up
Examples:
- Field email address, when selected "email 3", label changes to "work", this label belongs to address field.
- Field address, when selected "work", label changes to "email" that belongs to email field.
- Phone numbers: when selected "work", label changes to "Home"
- Almost all labels are mixed up :(
Can somebody please help us get this right again?

Similar Messages

Migrate Business Contact Manager to Office365

Hi, I've today been told by presales at Microsoft that Business Contact Manager BCM is available to download and will work with the MS Office365 O365 Business Premium Plan.
We're about to migrate a client currently on MS Office 2007 and heavily using BCM and also shared mailboxes to MS Office365.
What is the migration path for their BCM data? What is the preferred way to migrate their shared mailboxes?
Thanks
( the link to download BCM seems to be http://www.microsoft.com/en-in/download/details.aspx?id=36513)

For mailbox migration to Office 365, the right place is Office 365 forum:
http://community.office365.com/en-us/f/default.aspx
If you have a Business Contact Manager database that was created with an earlier version of the Database Tool, you can use the Business Contact Manager for Outlook 2013 Database Tool to migrate the database so that it will be compatible with Business Contact
Manager for Outlook 2013. For example, if you created a database in Business Contact Manager for Outlook 2010, you can use the Business Contact Manager for Outlook 2013 Database Tool to migrate that database.
Open
the Database Tool.
Click the Migrate a database option, and then click Next.
In the Database Server Instance list, select the SQL Server instance to which you want to migrate your database, and then click
Next.
In the Database Name list, click the name of the database that you want to migrate, and then click
Next.
When the Task completed successfully message appears, click
Next.
Click Finish if you want to return to the Welcome page of the wizard to complete other tasks, otherwise click the
Close button.
(Manage
your Business Contact Manager database on a server)
-Jeff

Business Contact Manager 2013

Where can I find or locate detailed installation, setup, and or configuration information for Business Contact Manager 2013?
Our existing shared database is located on a workstation but I would like to install and setup BCM Admin Tool onto one of our servers.
We have 25+ users accessing the shared database.

HI,
I am also having trouble with BCM/Outlook 2013 on Windows 8.
We were previously running BCM/Outlook 2010 with no problems at all. I then upgraded to OUtlook 2013 and BCM no longer worked. After many attempts and suggested remedies BCM 2013 is still not working.
The problem I currently have is that when outlook starts BCM is not there because the add-in has been disabled (both BCM for outlook and BCM loader for outlook add ins). I can go into the addins and enable them and BCM then works, but when I close
and re-open outlook the addins are once again disabled.
Also, when the addins are enabled and BCM is 'working', the BCM icon or title does not appear in the Peek bar (lower left hand side of outlook interface), I only get a folder.
I have tried the Regedit fix - no luck.
I have run the BCM2010-V4C-x86-en-US.exe patch - no luck.
I have installed the BCM 2013 tools on the server (shared db) - no luck
I have uninstalled all office and bcm instances from the machine and reinstalled only office and bcm 2013 (BCM2010-BCMSetup-x86-en-US) - no luck.
Can someone from Microsoft please assist with this issue as I have spent nearly 3 days trying to resolve it.
Thanks, Joe.

Business Contact Manager 2013 Issue with drop down menus not working correctly and BCM disappearing.

We upgraded from BCM 2007 to BCM 2013. Now the BCM disappears from Outlook occasionally and the drop down menus are confused. for instance when accessing the drop down for phone numbers, the user selects company - but the field for TTY/TDD comes up.
Shows fields that don't exist etc.
The client is using Office 2013 Pro Premium from Office 365 Small Business Premium subscription and BCM downloaded from Microsoft website.
Please let me know what the support avenues are for this product.
Chris Smith

Hi,
This issue may be caused since the BCM was not installed properly.
Please go to Control Panel -> Programs and Features, find Business Contact Manager for Microsoft Outlook and Uninstall it.
Then go to
http://www.microsoft.com/en-us/download/details.aspx?id=36513, download the right version of BCM(32bit or 64bit) and install it.
If issue persists, you may provide the screenshots of the issue, post them to SkyDrive and share it via a link:https://skydrive.live.com/, then we will have a better understanding on the issue.
Thanks,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Business Contact Manager Plugin does not install successfully in Outlook 2010 Professional Plus

I work for a company that has provided me with a volume licensed version of Microsoft Office Professional Plus 2010. We do a lot of customer tracking so I looked into options to utilize Outlook and found out about the Business Contact Manager plugin. I tried
to download and install it from the public site but was informed that the public version would not work and that I would need to request a compatible version from my company that they could access through a contracted download portal.
I worked with support and they were able to locate the file and install it on my computer. Once I tried to start working with it though I found that there was no Business Contact Manager tab or any of the additional functionality that I needed.
I contacted support to follow up and they again tried several times to install the plug in, but although there was never any error message the installation also never resulted in the business contact manager tab being added or in any reference to it being
added to my list of plugins.
Any help would be greatly appreciated.

Hi,
Go to Control Panel -> Programs and Features, can you see any version of Business Contact Manager installed? If yes, please uninstall it first from there, then delete the registry keys below(if they exist):
ImportantThis
section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry
before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,
http://windows.microsoft.com/en-US/windows7/Back-up-the-registry
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\microsoft.businesssolutions.ecrm..outlookaddin..connect.1
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Business Solutions eCRM
HKEY_CURRENT_USER\SOFTWARE\\Microsoft\Business Solutions eCRM
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Business Contact Manager
Then we can try performing a clean boot to install Business Contact Manager again. In Clean Boot Mode, it can eliminate the conflict by background programs as much as possible. Check if you can install it properly:
http://support.microsoft.com/kb/929135
Regards,
Melon Chen
TechNet Community Support

Business Contact Manager 2010 connection timeout?

In our company we want to use Microsoft Business Contact Manager. The computers in our local network can connect fine to the shared database, however we also have an user that connects over a VPN connection. This user is getting messages that the database is
not available when trying to access the remote database. Everything else over vpn is working fine.
Personally, I think it has something to do with a to low timeout setting, but I can't seem to change this anywhere for BCM. If I use a sqlcmd (sqlcmd -E -S 192.168.178.29\mssmlbiz,5356) to connect to the database and add a "-l 20" to increase the
timeout time, it works perfectly. But thats just a command, not the actual BCM connecting.
We already tried contacting microsoft for support, but they can't help us, since they do not officially support it. Hopefully somebody here knows a solution to increase the timeout for BCM so we can setup a connection :)
Here is a link to the screenshot of the error message: http://i.stack.imgur.com/2GAid.png

Hi,
You can connect to a Business Contact Manager server by using a VPN connection. However, the performance may not be satisfactory. Microsoft has not tested a configuration in which a user connects to a Business Contact Manager database by using a VPN connection.
Therefore, we do not recommend this configuration.
You can refer to this thread below, which seems to talk about the same problem:
http://social.technet.microsoft.com/Forums/office/en-US/fbc8e91b-93bc-4c49-888f-7785b2a2680a/bcm-2010-cannot-find-shared-database-on-sbs-2008-using-the-bcm-tool?forum=outlook
I think catchacold's advice has helped many users, please check that out.
Or just follow this:
1.Open SQL Server Configuration Manager.
2.Expand SQL Server Network Configuration, and then click Protocols for SQLexpress.
3. Double-Click TCP/IP.
4.On the Protocol tab, verify that Enabled is set to Yes.
5. Click the IP Addresses tab, and then verify that IP ALL is configured for TCP port
5356. If the port is set to a value except for
5356, you can either change the port to 5356, or choose to keep the one that is currently set. If you have to use a port except for
5356 in order to avoid a conflict with another program that uses this port, follow the steps in the section "Use a non-standard port or instance name"
6.If it is necessary, change the port to 5356 and stop and restart the Business Contact Manager instance as prompted.
Regards,
Melon Chen
TechNet Community Support

Business Contact Manager 2013 Contactmanagement wrong fields phone, mobile etc.

Hi,
we have a Problem on some PC's with the Contactview. The Background:
Database: SQL-Server 2008 Express (central Windows Server 2008)
Outlook: 2013
Contact Manager: Business Contact Manager 2013
OS: Windows 7 Ultimate
We have started the Import/export-tool from the BCM and selected my old contactsfolder in Outlook. The importprocess runs without any Problems but ..
any PC's from my colleagues shows unter the Contactview wrong fieldnames on mobilephone- or any phoneentries with the same Outlook and OS.
In my case, i can see the right entry unter a contact for mobilephone like +49 12345678. The same contact shows the mobilephone with the fieldname like businessphone or Pager. I don't know why?
EDIT: In my case the contactview looks like the standard outlook contactsview. The View doesn't show any BCM fields like "Linked account" or "linked company". I'm gonna crazy ... BCM tab and navigation-pane are allready loaded in my outlook
profile...but the contactview shows the standard contactsview.
Any Ideas?
An answer will oblige.
Christian

Hi,
I'll let you know as soon as there's a fix.
Thanks,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

How do I sync with Outlook 2010 business contact manager

My Iphone will default to "contacts" in Outlook 2010.
All my contacts are in "Business Contact Manager", not "contacts".
How do I change to sync with BCM ?

You will need a 3 party software for that, something like this:
http://www.companionlink.com/iphone/outlook/

Outlook 2013 "Business Contact Manager" gives an error whenever I open it.

The error Message reads the following;
"Error Found in Custom UI XML of "Business Contact Manager for Outlook"
Line; 145
Column; 48
Error Code 0x80004005
Failed to Find Office Control by ID
ID; OmsForwardAsTextMessage
"OK" or "OK to All"
or
"Error Found in Custom UI XML of "Business Contact Manager for Outlook"
Line; 4
Column; 91
Error Code 0x80004005
Failed to Find Office Control by ID
ID; ContactCardinstantMessageLookUpOutlookContact
"OK" or "OK to All"
Another Error Message reads;
"Custom UI Runtime Error in Microsoft Access Outlook Add-in for Data Collection and Publishing"
"An Error occurred while calling the callback; "Ribbon_getDCVisible"
"OK" or "OK to All"
Can this be fixed?

Please try to disable the add-ins except for Outlook BCM one and restart Outlook to check if the issue still happen.
We may create a new profile to check the result.
http://support.microsoft.com/kb/829918
Tony Chen
TechNet Community Support

Microsoft Business Contact Manager 2013, addiiton MSSQL NT Service accounts and Sysprep deployment on WIndows 7

Hi all,
I'm running into a problem when trying to sysprep and deploy a Windows 7 image with Business Contact Manager pre-install during the audit mode. Before anyone shouts, I have posted the main question in the Windows 7 deployment forum, but I would like some
additional help as to what the "NT Service" Accounts are for with regards to the BCM insatalltion
During the installation of BCM, we get an installation of MSSQL, and during this installation MSSQL creates three user accounts used by the "NT Service" account:
MSSQL$MSSMLBIZ
MSSQLFLDLauncher$MSSMLBIZ
ReportServer$MSSMLBIZ
When you run 'sysprep' with generalise option, and use the CopyProfile in the Specialise pass, sysprep copies the profile information from the last 'changed' profile. Whilst this should be the Administrator profile (as far as I can see), what is happening
is that the profile from 'ReportServer$MSSMLBIZ' is being used.
The rule of thumb when using the CopyProfile option is to ensure that only ONE account is present - i.e. the current administrator profile. The easy option is therefore just to delete the MSSQL accounts.
In the current state of play, even after I deploy the generalized image (with the copied 'ReportServer$MSSMLBIZ' account), I end up with only three users when looking at
"Manage --> Local User and Groups" (the Administrator, Guest (disabled) and HomeGroupUser$ user), so all the above "NT Service\MSSQL" accounts disappear during the sysprep process in any case.
I'm not sure what the effect will be on BCM for the end user. Does anyone have any suggestions as to what might be the best course of action.
Cheers
Chris
Chris

I don't suppose anyone has got any cluse about these users, what they do and how best to then deploy BCM as part of an image?
Chris

Office 365 Outlook 2013 and Business Contact Manager Performance issues

I have some slowness with Outlook 365 at times. Most of the times, Outlook will have to restart. I use Business Contact
Manager so I cannot turn off Exchange Cache. Are there some steps I can follow to troubleshoot? The problems started 7 days ago and seem to be getting worse.

Hi,
The Outlook slowness problem can be caused by many factors, one common cause is some 3rd-party add-ins. We can troubleshoot in Outlook Safe Mode first:
Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.
If there’s no problem in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.
We can also check the OST file size since large .ost files can also slow the performance of Outlook.
Make sure that offline OST file in Outlook isn't too large. A large OST file may indicate corruption or fragmentation of the file. This can affect performance.
In Outlook, right-click the mailbox in the navigation pane, and then click
Properties.
Click Folder Size, and then note the Total size value on the
Local Data tab.
Open the Outlook system folder by opening the following folder path, depending on the operating system:
Windows 7 or Windows Vista: %userprofile%\AppData\Local\Microsoft\Outlook
Windows XP: %userprofile%\Local Settings\Application Data\Microsoft\Outlook
Note the size of the OST file for the user’s Outlook profile. If the OST file is more than 3 to 4 gigabytes (GB) larger than the
Total size value, the file may be corrupted or fragmented. Close Outlook, rename the OST file, and then reopen Outlook to re-create the OST file.
Some other troubleshoot steps can be found in this Microsoft Knowledge Base:
http://support.microsoft.com/kb/2441551/en-us
Regards,
Melon Chen
TechNet Community Support

Business Contact Manager add-in crashes Outlook when EMET 5.0 is installed

We have Outlook 2010 and Outlook 2013, and some of our users have Business Contact Manager (BCM). Once we installed EMET 5.0 with the Recommended settings, the BCM add-in would crash Outlook. EMET logs no messages to the Event Log. The
only entry in the Event Log is Event 1023 from .Net Runtime stating:
.NET Runtime version 2.0.50727.5485 - CLR: Fatal Execution Engine Error (000007FEF798600A) (80131506)
I'm guessing no one else uses BCM and EMET as these forums and the rest of the Internet are devoid of any related posts. We've tried toggling DEP, SEHOP, ASLR settings based on other posts about problems with other Outlook add-ins and EMET without
any change in behavior. We have tried removing the OUTLOOK.EXE entry from the list of apps in EMET, but Outlook always loads with a green check mark in the "Running EMET" column.
Are there any settings for Outlook in EMET so that it will work with the BCM add-in?
Assuming #2 is too complicated, is there any way to keep EMET from running Outlook as an EMET-protected process? As I mentioned above, I've removed it from the App list in EMET but EMET still insists OUTLOOK.EXE is "Running EMET".
Any help would be appreciated. Otherwise, we're scrapping EMET.
-Nate

If you remove the Outlook.exe entry from the list of apps and it still shows as protected the changes you have made are not active. I guess that the changes you make when you toggle a protection for the Outlook process are also not active for the same reason.
Did you check if your changes are activated by using the 'EMET_Conf.exe --list' command from an elevated command prompt?
Do you use a Group Policy to configure EMET? In EMET 4.1 you must use 'EMET_Conf.exe --refresh' if you made a change in the policy settings and after the policies are applied. In EMET 5.0 the service takes care of that but maybe there is a delay or the group
policy settings are overruling the settings from the GUI and therefore also the changes you make through the GUI.
W. Spu

Business Contact Manager fails to install component Mssml.biz

Windows 8.1 with office 2013, attempting to install x.86 32 bit version of BC upgrade 2010. each install fails to install this component mssml.biz. Have attempted everything published on this problem i could find, clean install, run fix it, deleted everything
SQL in programs, cleaned out registry, reboot, installed SQL express as stand alone then BC, all fail with same error. Unit is 100% up to date on all patches.

Hi,
Thanks for posting your question here, I will be assisting you on this issue.
For getting a better understanding of what has got in the way of installation, we may need to collect installation logs during BCM Setup:
For Windows Installer Setup log
            drive:\setup.exe
/l*v c:\Setup_log_name
The MSDE Setup log
          MSDE Setup log is automatically created during Setup. You can find it under temp folder with
          name like
Msde_setup_number.log (Ex. Msde_setup_1108685580.log)
          click
Start, point to Run, type %temp%, and then click
OK.
- The MSDE configuration log
The MSDE configuration log is named Cnfgsvr.out. the Cnfgsvr.out log located one of the
           following
folders, depending on the version of BCM you are using:
              . Business Contact Manager:
                    C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Install
             . Business Contact Manager Update:
                   C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Install
Please send the log through mail to:
[email protected]
As you’ve tried a lot trouble shooting steps already, let not repeating those steps till we have the log.
This Article is a detailed reference for log collecting and some trouble shooting steps which you might already tried.
Thanks for your understanding.

Business Contact Manager

I have the 2010 version of Outlook and BCM on my office and home computers, both running Windows 7. I want to set up a database so that I can access from either location. I have created the database on the Office PC, but cannot locate either the Home PC
as shared user, or the Office PC as remote user.

Hello Dave,
You are right, BCM has been tested only in local network.
Please find excerpt from following article
http://support.microsoft.com/kb/953745/en-us
Unsupported scenarios
In Business Contact Manager, databases were designed and tested to be shared over a Local Area Network (LAN) in a domain or in a workgroup environment.
Microsoft does not support sharing Business Contact Manager databases in the following scenarios:
You connect to a Business Contact Manager database over the Internet. In this case, Internet refers to public networks that are external to a corporate network or home office network.
You use a virtual private network (VPN) or dial-up connection to connect to a Business Contact Manager server.
Some potential problems with the previous scenarios include the following:
Inability to control whether required ports will be available between the Business Contact Manager server or client
Poor performance because of bandwidth or latency when you access or synchronize large Business Contact Manager databases
You share Business Contact Manager databases across versions. In order to share a database, both the Business Contact Manager server and client must be running the same version of Business Contact Manager.
Note Business Contact Manager databases are separate from Exchange stores. An Exchange store cannot access Business Contact Manager databases and Exchange cannot pull data from a Business Contact Manager database. In addition,
you cannot access Business Contact Manager databases through Outlook Web Access.
Please let me know if you have additional questions.
Regards
Anup

Cannot install Business Contact Manager - trying to run another application

Hello
I am trying to install Business Contact Manager for Outlook 2013, but every time when I run the installation file and the file extraction starts, a window opens trying to install a completely different programme - Wunderlist, which I had on my computer.
I deleted all of the files related to Wunderlist and tried to install BCM again, but the same thing happens over and over again. I took a snapshot of the error message. After every attempt, I find a file of the type ClickOnce Application Deployment Manifest
related to Wunderlist C:/Users/rg/AppData/Local/Microsoft/Windows/TemporaryInternetFiles/Content.IE5/T5VFSWN6/Wunderlist.application
Is this a problem with BCM or Wunderlist? Has anybody had a similar problem? Any suggestions how I can solve this issue?

Hi,
Make sure you downloaded Business Contact Manager from Microsoft, if no, please download Business Contact Manager from this link below:
http://www.microsoft.com/en-us/download/details.aspx?id=36513
I actually haven't seen the same issue before, you may perform a clean boot to install BCM, this will help forbid the interference by other programs:
http://support.microsoft.com/kb/929135
Regards,
Melon Chen
TechNet Community Support

Business Contact Manager - migration 2010 to 2013

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