Business Contact Manager - O365 - Cannot create database

I am trying to install Business Contact Manager into Outlook 2013, but once the install finishes and I fire up Outlook, the BCM setup runs. Regardless of which options I choose, I wind up with a "Database creation was unsuccessful" message.
I have tried all the tips in other forums, but nothing has changed the behavior. I have a feeling it has something to do with the SQL Express 2008 it installs as part of the process. Event Log messages say something about SQL, but nothing definitive.
Has anyone successfully installed BCM on Outlook 2013 (Windows 8.1 pro)?

Hi,
Please refer to this kb below:
https://support.microsoft.com/en-us/kb/942496
Althought the kb is for Outlook 2007, it can still be a reference in your scenario:
This problem may occur if the SQL Server (MSSMLBIZ) service is not running. The SQL Server service is required by Business Contact Manager. This problem occurs because the Windows Welcome screen may prevent the SQL Server service from starting when you first
restart the computer after you install Office Outlook with Business Contact Manager.
Please try if this helps:
Exit Outlook.
On Desktop, right-click This PC, and then click Manage.
Click Services and Applications.
Double-click Services.
In the services pane, click SQL Server (MSSMLBIZ).
Click Restart the service.
Exit Computer Management, and then start Outlook.
If the issue persists, what does the event log messages say? If there's not much private, please post the logs in the forum.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Similar Messages

Outlook 2013 Contact manager cannot create database

Hi,
I have installed my Office 2013 Home & Business on a Windows Server 2012 R2. My outlook 2013 is working. Thereafter I downloaded the 2013 Contact manager and tried to create a database.
An error message from Business Contact Manager for Outlook 2013 Database Tool says
'Cannot retrieve the list of SQL Server instances. Please make sure that SQL Server 2005 or greater is installed and that the service is running.'
I have also installed an older versions of SQL Server 2008 - I have the same error message. It seems that the BCM software cannot detect the older SQL server 2008 also.
Any pointers for me to resolve this?
I dont find any thread that deals with my problem. Since then, I have installed the SQL Server 2008 and it still does not read the application. The error is as below.

Hi,
Please refer to this kb below:
https://support.microsoft.com/en-us/kb/942496
Althought the kb is for Outlook 2007, it can still be a reference in your scenario:
This problem may occur if the SQL Server (MSSMLBIZ) service is not running. The SQL Server service is required by Business Contact Manager. This problem occurs because the Windows Welcome screen may prevent the SQL Server service from starting when you first
restart the computer after you install Office Outlook with Business Contact Manager.
Please try if this helps:
Exit Outlook.
On Desktop, right-click This PC, and then click Manage.
Click Services and Applications.
Double-click Services.
In the services pane, click SQL Server (MSSMLBIZ).
Click Restart the service.
Exit Computer Management, and then start Outlook.
If the issue persists, what does the event log messages say? If there's not much private, please post the logs in the forum.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Migrate Business Contact Manager to Office365

Hi, I've today been told by presales at Microsoft that Business Contact Manager BCM is available to download and will work with the MS Office365 O365 Business Premium Plan.
We're about to migrate a client currently on MS Office 2007 and heavily using BCM and also shared mailboxes to MS Office365.
What is the migration path for their BCM data? What is the preferred way to migrate their shared mailboxes?
Thanks
( the link to download BCM seems to be http://www.microsoft.com/en-in/download/details.aspx?id=36513)

For mailbox migration to Office 365, the right place is Office 365 forum:
http://community.office365.com/en-us/f/default.aspx
If you have a Business Contact Manager database that was created with an earlier version of the Database Tool, you can use the Business Contact Manager for Outlook 2013 Database Tool to migrate the database so that it will be compatible with Business Contact
Manager for Outlook 2013. For example, if you created a database in Business Contact Manager for Outlook 2010, you can use the Business Contact Manager for Outlook 2013 Database Tool to migrate that database.
Open
the Database Tool.
Click the Migrate a database option, and then click Next.
In the Database Server Instance list, select the SQL Server instance to which you want to migrate your database, and then click
Next.
In the Database Name list, click the name of the database that you want to migrate, and then click
Next.
When the Task completed successfully message appears, click
Next.
Click Finish if you want to return to the Welcome page of the wizard to complete other tasks, otherwise click the
Close button.
(Manage
your Business Contact Manager database on a server)
-Jeff

Business Contact Manager - migration 2010 to 2013

Hello,
I recently migrate my BCM 2010 database to 2013 following the link "Business Contact Manager for Microsoft Outlook 2013: Update for Upgrading from Business Contact Manager 2010".
At beginning everything went smoothly and I thought that everything has been migrated successfully.
Unfortunately, when I was checking my data more carefully, I found that some fields are now mixed up. This happened inside accounts and professional contacts forms.
The options and labels for fields email, address and phone are all mixed up.
Examples:
- Field email address, when selected "email 3", label changes to "work", this label belongs to address field.
- Field address, when selected "work", label changes to "email" that belongs to email field.
- Almost all labels are mixed up :(
Can somebody help my to find a solution for this issue....
Thank you
Regards
Abílio

Hello, we recently also migrated our BCM from 2010 to 2013 with the Business Contact Manager for Outlook 2013 Database Tool and all went also smoothly
except we now have the same problem as Abílio, meaning the fields are mixed up
Examples:
- Field email address, when selected "email 3", label changes to "work", this label belongs to address field.
- Field address, when selected "work", label changes to "email" that belongs to email field.
- Phone numbers: when selected "work", label changes to "Home"
- Almost all labels are mixed up :(
Can somebody please help us get this right again?

How to manage a data file using Business Contact Manager database tool

I set up BCM on my desktop and now want to share with the rest of the office. I downloaded BCM database tool on the C drive
of the server and all was well until I tried to move through the wizard. The only option that gets me to a data file is creating a database. However, I receive the error message "Cannot create a new database. The operation has been rolled back. Please
make sure the database service is running". How can I make this work? Truthfully, I don't want to create a new database - I have already set one up; Restore only gives me the database server instance but no choices for the database name list. I have installed
BCM on another co-workers desktop and allowed the database to be shared with her. What more am I missing? Why can't I get the server to see the data file?

Hi,
If the Database has not been shared, you can't connect to it.
Please also confirm you have been granted permission to access the shared Business Contact Manager database.
You can refer to this article below and there are some factors that you should consider:
Business Contact Manager cannot connect to the shared database
http://office.microsoft.com/en-us/outlook-help/business-contact-manager-cannot-connect-to-the-shared-database-HA010262548.aspx
I hope it can be helpful.
Regards,
Melon Chen
TechNet Community Support

Business Contact Manager Standalone Database

We are wanting to deploy a BCM database between three users. Can that database function without Outlook on a server or do you have to have Outlook installed on that server to utilize it for the DB?
We aren't needing Outlook on the server as nobody would access it.

Hi,
The server does not need to have Microsoft Office or Business Contact Manager for Outlook installed, but it must have a supported version of Microsoft SQL Server installed. You can use the Business Contact Manager for Outlook Database Tool to do that.
Please refer to Manage your Business Contact Manager database on a server:
http://office.microsoft.com/en-us/outlook-help/manage-your-business-contact-manager-database-on-a-server-HA101810395.aspx
Hope this helps.
Regards,
Melon Chen
TechNet Community Support

Building an ODBC connection to Outlook Business Contact Manager database.

I am trying to build an ODBC connection to our Outlook Business Contact Manager.
It is SQLEXPRESS. Do I use the More Data Connections Outlook option? If so, I tried and it prompts me to install something, which I do not believe I have? Any suggestions?
Thank you,
Carol

If you are using ODBC then you need to create a DSN in the ODBC administrator first. Then in Crystal select ODBC (RDO) under create new connection, this will list all of your ODBC DSNs.

Cannot install Business Contact Manager - trying to run another application

Hello
I am trying to install Business Contact Manager for Outlook 2013, but every time when I run the installation file and the file extraction starts, a window opens trying to install a completely different programme - Wunderlist, which I had on my computer.
I deleted all of the files related to Wunderlist and tried to install BCM again, but the same thing happens over and over again. I took a snapshot of the error message. After every attempt, I find a file of the type ClickOnce Application Deployment Manifest
related to Wunderlist C:/Users/rg/AppData/Local/Microsoft/Windows/TemporaryInternetFiles/Content.IE5/T5VFSWN6/Wunderlist.application
Is this a problem with BCM or Wunderlist? Has anybody had a similar problem? Any suggestions how I can solve this issue?

Hi,
Make sure you downloaded Business Contact Manager from Microsoft, if no, please download Business Contact Manager from this link below:
http://www.microsoft.com/en-us/download/details.aspx?id=36513
I actually haven't seen the same issue before, you may perform a clean boot to install BCM, this will help forbid the interference by other programs:
http://support.microsoft.com/kb/929135
Regards,
Melon Chen
TechNet Community Support

Business Contact Manager

I have the 2010 version of Outlook and BCM on my office and home computers, both running Windows 7. I want to set up a database so that I can access from either location. I have created the database on the Office PC, but cannot locate either the Home PC
as shared user, or the Office PC as remote user.

Hello Dave,
You are right, BCM has been tested only in local network.
Please find excerpt from following article
http://support.microsoft.com/kb/953745/en-us
Unsupported scenarios
In Business Contact Manager, databases were designed and tested to be shared over a Local Area Network (LAN) in a domain or in a workgroup environment.
Microsoft does not support sharing Business Contact Manager databases in the following scenarios:
You connect to a Business Contact Manager database over the Internet. In this case, Internet refers to public networks that are external to a corporate network or home office network.
You use a virtual private network (VPN) or dial-up connection to connect to a Business Contact Manager server.
Some potential problems with the previous scenarios include the following:
Inability to control whether required ports will be available between the Business Contact Manager server or client
Poor performance because of bandwidth or latency when you access or synchronize large Business Contact Manager databases
You share Business Contact Manager databases across versions. In order to share a database, both the Business Contact Manager server and client must be running the same version of Business Contact Manager.
Note Business Contact Manager databases are separate from Exchange stores. An Exchange store cannot access Business Contact Manager databases and Exchange cannot pull data from a Business Contact Manager database. In addition,
you cannot access Business Contact Manager databases through Outlook Web Access.
Please let me know if you have additional questions.
Regards
Anup

Business Contact Manager issue with New Users

I have an issue with a client when setting up Business Contact Manager for Outlook 2013. The client recently got a new employee and the employee was setup on an existing workstation that has BCM installed. When I launched Outlook 2013, and configured Oultook for
the new user, BCM started and needed to be configured. I went through the procedure for connecting to a 'Remote Database' on the server, typed in the server name as requested, and clicked Continue. BCM searched for the database but could not find it. The existing
user account on the workstation works just fine with BCM, and sees the remote database.
My next step was to remove BCM and re-install. This is the latest version/release of BCM for Outlook 2013. The existing user account was able to configure BCM with no issues, and found the remote database without an issue. The new user account had the same
issue as before and would not find the remote database.
I logged onto the same workstation as the administrator account we use to perform Admin tasks. I launched Outlook, configured Outlook 2013, and was able to successfully configure BCM and connect to the remote database with no issues.
I then created another New User on the server called Testaccount (TAccount), and logged onto the same workstation again, as this new user, and went through the same Outlook 2013 configuration and BCM setup. BCM has the same issue with this new user, and
cannot locate the remote database. From what I can determine, this looks to be something related to New Users that are created on the server and BCM not locating the remote database. Existing users do not have this issue when configuring BCM and connecting
to the remote database.
Has anyone had this issue or seen this issue and knows of a fix to correct this so my client can use BCM with the new user account, and any future new users they hire?
Thank you in advance for any assistance on this matter.

If you want to sync subfolders then you will need third party software. (Like Pocket Mirror)
Post relates to: None

Connect connect to Business Contact Manager

I get an error when trying to connect to my Business Contact Manager Database
"Business Contact Manager for Outlook encountered a critical error during start and will be removed from this profile. If you would like to use BCM for Outlook, please restart Outlook and try again."
I restart Outlook and keep getting this error. Can someone help me please?
Matt

Hi,
If you just create and work with a new profile, will this issue occur?
How to create and configure email profiles in Outlook
http://support.microsoft.com/kb/829918/en-us
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Business Contact Manager 2010 connection timeout?

In our company we want to use Microsoft Business Contact Manager. The computers in our local network can connect fine to the shared database, however we also have an user that connects over a VPN connection. This user is getting messages that the database is
not available when trying to access the remote database. Everything else over vpn is working fine.
Personally, I think it has something to do with a to low timeout setting, but I can't seem to change this anywhere for BCM. If I use a sqlcmd (sqlcmd -E -S 192.168.178.29\mssmlbiz,5356) to connect to the database and add a "-l 20" to increase the
timeout time, it works perfectly. But thats just a command, not the actual BCM connecting.
We already tried contacting microsoft for support, but they can't help us, since they do not officially support it. Hopefully somebody here knows a solution to increase the timeout for BCM so we can setup a connection :)
Here is a link to the screenshot of the error message: http://i.stack.imgur.com/2GAid.png

Hi,
You can connect to a Business Contact Manager server by using a VPN connection. However, the performance may not be satisfactory. Microsoft has not tested a configuration in which a user connects to a Business Contact Manager database by using a VPN connection.
Therefore, we do not recommend this configuration.
You can refer to this thread below, which seems to talk about the same problem:
http://social.technet.microsoft.com/Forums/office/en-US/fbc8e91b-93bc-4c49-888f-7785b2a2680a/bcm-2010-cannot-find-shared-database-on-sbs-2008-using-the-bcm-tool?forum=outlook
I think catchacold's advice has helped many users, please check that out.
Or just follow this:
1.Open SQL Server Configuration Manager.
2.Expand SQL Server Network Configuration, and then click Protocols for SQLexpress.
3. Double-Click TCP/IP.
4.On the Protocol tab, verify that Enabled is set to Yes.
5. Click the IP Addresses tab, and then verify that IP ALL is configured for TCP port
5356. If the port is set to a value except for
5356, you can either change the port to 5356, or choose to keep the one that is currently set. If you have to use a port except for
5356 in order to avoid a conflict with another program that uses this port, follow the steps in the section "Use a non-standard port or instance name"
6.If it is necessary, change the port to 5356 and stop and restart the Business Contact Manager instance as prompted.
Regards,
Melon Chen
TechNet Community Support

Synching Contacts for Outlook 2003 with Business Contact Manager

Is there anyway to get the ipod Nano to sync with a business contact manager contacts list.
When I choose to sync it doesn't show me any groups or contact lists. It does sync my normal contacts but not my business contacts in business contact manager. DOes anyone know if Ipodsync will do this?

From Business Contacts, you can drag a business contact and drop it on the contacts database. This creates a copy of the business contact in the traditional Outlook Contacts Folder which will synch to your BlackBerry. It's manual and not a perfect solution but it works.

Office 365 Outlook 2013 and Business Contact Manager Performance issues

I have some slowness with Outlook 365 at times. Most of the times, Outlook will have to restart. I use Business Contact
Manager so I cannot turn off Exchange Cache. Are there some steps I can follow to troubleshoot? The problems started 7 days ago and seem to be getting worse.

Hi,
The Outlook slowness problem can be caused by many factors, one common cause is some 3rd-party add-ins. We can troubleshoot in Outlook Safe Mode first:
Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.
If there’s no problem in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.
We can also check the OST file size since large .ost files can also slow the performance of Outlook.
Make sure that offline OST file in Outlook isn't too large. A large OST file may indicate corruption or fragmentation of the file. This can affect performance.
In Outlook, right-click the mailbox in the navigation pane, and then click
Properties.
Click Folder Size, and then note the Total size value on the
Local Data tab.
Open the Outlook system folder by opening the following folder path, depending on the operating system:
Windows 7 or Windows Vista: %userprofile%\AppData\Local\Microsoft\Outlook
Windows XP: %userprofile%\Local Settings\Application Data\Microsoft\Outlook
Note the size of the OST file for the user’s Outlook profile. If the OST file is more than 3 to 4 gigabytes (GB) larger than the
Total size value, the file may be corrupted or fragmented. Close Outlook, rename the OST file, and then reopen Outlook to re-create the OST file.
Some other troubleshoot steps can be found in this Microsoft Knowledge Base:
http://support.microsoft.com/kb/2441551/en-us
Regards,
Melon Chen
TechNet Community Support

Outlook 2013 "Business Contact Manager" gives an error whenever I open it.

The error Message reads the following;
"Error Found in Custom UI XML of "Business Contact Manager for Outlook"
Line; 145
Column; 48
Error Code 0x80004005
Failed to Find Office Control by ID
ID; OmsForwardAsTextMessage
"OK" or "OK to All"
or
"Error Found in Custom UI XML of "Business Contact Manager for Outlook"
Line; 4
Column; 91
Error Code 0x80004005
Failed to Find Office Control by ID
ID; ContactCardinstantMessageLookUpOutlookContact
"OK" or "OK to All"
Another Error Message reads;
"Custom UI Runtime Error in Microsoft Access Outlook Add-in for Data Collection and Publishing"
"An Error occurred while calling the callback; "Ribbon_getDCVisible"
"OK" or "OK to All"
Can this be fixed?

Please try to disable the add-ins except for Outlook BCM one and restart Outlook to check if the issue still happen.
We may create a new profile to check the result.
http://support.microsoft.com/kb/829918
Tony Chen
TechNet Community Support

Business Contact Manager - O365 - Cannot create database

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