Business content for CRM Interaction center
Hi Experts,
I have requirement in BW CRM interaction center.I need to analyse Fit Gap Analysis for CRM interaction center.I need to give the explanation either the client requirement can be implemented with business content or need to customise.I am looking some one can throw light on this topic.I am new to this requirement.I would like to know where can I find the Business content reports and extractors related to CRM interaction center in BW.Please shed some light.
Thanks,
Suryam.
The same question
I read documentation and found:
1) 0CRM_CIC_INTERACTION
2) 0CRM_CIC_CTI
Similar Messages
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All,
We are in the Blue Print phase of our CRM project. During the Integration of CRM 7 EHP 1 to our BW 7 EHP 1 system we notice a parcular issue. After executing all the necessary steps on both the CRM side and the BW side, we notice that only a handful of data sources are being activated when choosing the RSDS activation mode. The work around, we had to delete the datasources we want to use but that were not automatically activated, and then reactivate using 3.x mode.
Both systems are on the latest SPS and both systems have the same version of SAP_BW and BI_CONT 7.04. Is this the way it is suppose to work? Is business content delivered on 3.x version? Do we need to convert Business Content to 7.0 before trying to activate it?
Thanks in advance.
JoseHi,
CASE-I
Maintaining the same SPS Versions and Datasouce version is differant.
A standard procedure of Business Content Delivery in OLTP Systems by SAP
http://help.sap.com/saphelp_nw04/helpdata/EN/ca/85f911c4bda4479af0a062bd9dfa94/frameset.htm
CASE-II
As you are upgradeing to CRM 7.0. I guess you have to upgrade the datasouce to BI 7.0. To enjoy the recent advantages/functionalities of netweaver . Upgrading is a process of enhancing to a newer version, facilitate to roll back to older version if require.
Migration from BW to BI7 after all upgrade you can migrate 3.0 objects to 7.0 read this article
http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/00d94ca8-9538-2c10-9b99-859afde1fa4a
Deleting aspect: Take advice of you Business approvals (SME -Subject mater experts)
Hope this is helpful.
Regards
AB -
Accessing CRM Interaction center outside network
Hi,
I have a basic question for better understanding.
We have CRM ISA and CRM Interaction center.
Our customers are able to log in to the Online Ordering website through Internet.
But the URL for CRM Interaction center is not working, if I try to log through Internet (It works only if Iam in client network or VPN)
To me both are channels in CRM and in that case why it is behaving diffrently.
Regards
BabuHello All,
Appreciate if you could provide any pointers. I think this either mite be related to the code link property of the iview or the PCD path of pages/roles which we do in CRM SPRO.
Regards
PN -
Find the std Business content for these objects in CRM..
Hi,
Can you please help me in finding
To identify the standerd BW extractors in the Business Content.
From the CRM
Business Content for the following objects
Product ( New products in CRM and not in R/3)
Sales Orders à
à Line items.
Quotations CRM only
Billing Documents CRM
Credit Notes
Customers - àNot fully registered " prospects will be in CRM only.
Customers will be transported to R/3
IBASE àMaster Data Item
àContent?
Activities CRM
Please help me how can I find the std Business content for these objects in CRM..CRM Business content objects:
0CRM_LEAD_H - Lead Header (Transactional Data)
0CRM_LEAD_I - Lead Item (Transactional Data)
0CRM_MIG - Mail GUID
Characteristics
InfoObject Description
0CRM_LEAGUI Lead GUID
0STAONESYS0 CRM status life cycle (One Order)
0STAONESYS4 CRM status opportunity/lead (One Order)
0CRM_RCA Catalog
0CRM_RG Code group
0CRM_RCO Code
0CRM_PROSPE Prospect
0BP_CONTPER CRM contact partner
0BP_RESPPER CRM owner
0CRM_SALESP CRM sales partner
0CRM_OBJTYP Business transaction object type
0CRM_ITOBTP CRM item transaction type (object type)
0CRM_MKTELM CRM marketing element
0CRMPLEAGUI CRM preceding lead GUID
0CRM_LEADCR Creation date of the lead
0CRM_OPPGUI GUID of a preceding opportunity
0CRM_OPPCRD Creation date of the opportunity
0CRM_PREOTP Object type of the preceding document
0DIVISION Division
0DISTR_CHAN Distribution channel
0CRM_SRVORG CRM service organization
0CRM_SALOFF Sales office
0CRM_SALORG Sales organization
0CRM_SALGRP Sales group
0CRMSA_OG_R Responsible organizational unit (sales)
0CRMSE_OG_R Responsible organizational unit (service)
0CRM_PRHIER Product category ID
0CRM_PROD CRM product
0CRM_ORDPRD Product name entered
0MATERIAL Material (allocation to R/3)
Time Characteristics
InfoObject Description
0CALDAY Calendar day
0CALMONTH Calendar year/month
0CALQUARTER Calendar year/quarter
0CALYEAR Calendar year
0FISCPER Fiscal year/period
0FISCYEAR Fiscal year
0FISCVARNT Fiscal year variant
Key Figures
InfoObject Description
0CRM_NUMDOC Number of order headers
0CRM_NUMOFI Number of order items
0CRM_LDOQV CRM: Expected order quantity in VME
0CRM_LDOQB CRM: Expected order quantity in BME
0CRM_DURLEA Duration of the lead
0CRM_EXDULD Expected duration of the lead
0CRM_NUMACT Number of activities per lead
0CRM_NUMCHL Number of changes in the qualification level per lead
0CRM_LEAWON Won leads
Units
InfoObject Description
0SALES_UNIT Sales unit
0BASE_UOM Base unit of measure
InfoCube 0CSAL_C01 - CRM Activities.
ODS Object 0SAL_DS01 (ODS for Activities)
Query (technical name) Query (description)
0CSAL_C01_Q0006 Success/Failure Analysis
0CSAL_C01_Q0016 Activity History
0CSAL_C01_Q0002 Intensity of Customer Care (Owner) 12M
InfoCube Opportunities - 0CRM_C04 (SAP BW Business Content)
InfoSources
CRM Opportunities: Header Data - 0CRM_OPPT_H
CRM Opportunities: Item Data - 0CRM_OPPT_I
Query (technical name) Query (description)
0CRM_C04_Q0100 Channel Management Sales Forecast
0CRM_C04_Q001 Win/Loss Analysis for Opportunities
0CRM_C04_Q002 Sales Volume Forecast
0CRM_C04_Q003 Pipeline Analysis per Phase
Hope it will helps you a lot.......... -
Call transaction in new session not working inside CRM Interaction Center
Hi Experts,
I have developed a report which contains a screen with push button. When user clicks on button a transaction (FPL9) is being called and opened in new session or window. But when the report is being called in CRM Interaction Center using transaction launcher and button is clicked no new session or new window is being opened. Our requirement is FPL9 transaction will be opened in new session / window inside Interaction Center also.
Please help me how to open a new session or window in interaction center on push botton click.
Thanks in advance.
Regards,
ArnabHi Anil..
This is the Solution for ur Requirement. try this program and change as per ur need.
REPORT ZSEL_CALL_TCODE.
data : IT_KNA1 TYPE TABLE OF KNA1 WITH HEADER LINE.
DATA : IT_SPA TYPE TABLE OF RFC_SPAGPA WITH HEADER LINE.
SELECT * FROM KNA1 INTO TABLE IT_KNA1 .
LOOP AT IT_KNA1 .
WRITE:/ IT_KNA1-KUNNR HOTSPOT ON.
HIDE IT_KNA1-KUNNR .
ENDLOOP.
CLEAR IT_KNA1-KUNNR.
AT LINE-SELECTION.
CASE SY-LSIND.
WHEN 1.
IF IT_KNA1-KUNNR IS NOT INITIAL.
REFRESH IT_SPA.
IT_SPA-PARID = 'KUN'.
IT_SPA-PARVAL = IT_KNA1-KUNNR.
APPEND IT_SPA.
CALL FUNCTION 'ABAP4_CALL_TRANSACTION' STARTING NEW TASK 'S1'
EXPORTING
TCODE = 'XD02'
SKIP_SCREEN = ' '
MODE_VAL = 'A'
UPDATE_VAL = 'A'
IMPORTING
SUBRC =
TABLES
USING_TAB =
SPAGPA_TAB = IT_SPA
MESS_TAB =
EXCEPTIONS
CALL_TRANSACTION_DENIED = 1
TCODE_INVALID = 2
OTHERS = 3
IF SY-SUBRC <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
ENDIF.
ENDCASE.
<b>Reward if Helpful.</b> -
Where to download MDM Business Content for PI 7.0/7.1?
Hi Everyone!
I kindly ask for your help on my problem: I am not able to find the MDM Business Content for PI 7.0/7.1 anywhere. I searched in the Service Marketplace for a long time, but without any results... https://websmp109.sap-ag.de/installMDM seemed to be a good place for it, as well as in "Software Distribution Center" -> "Support Packages and Patches" -> "SAP Content" -> "ESR Content (XI Content)", but neither supply the adequate file
Can anyone help me? Thank you very much!
Best regards
BenediktChristian, thank you very much!
Call me blind, but I still can't find it.
After Navigating to Support Packages and Patches --> SAP NetWeaver as suggested, I just have the following options:
SAP NETWEAVER
ADAPTIVE COMPUTING CONTROLLER
SAP NW IDENTITY MANAGEMENT
ACCEL. AD FOR SAP NETWEAVER
Technology components releases prior to SAP NetWeaver
When I follow to the first option (SAP NETWEAVER) I just have the options for various releases of SAP NetWeaver, but no MDM in one of them
Do you have another hint? -
Need Business Package for CRM 5.0
Hi,
We are installing EP 7.0 and integrating it to CRM 5.0.Can someone provide us with pointers where I can download the Business Packages for CRM 5.0 and also whether it is Restricted/Unrestricted shipment.Ive searched in SDN under Portal-->Portal Content Portfolio but was unable to locate them Please provide me with inputs where to Download the Business packages.
Thanks in Advance.
Best Regards,
Vijaya Sai.VVijayasai,
there was one step missing ;-):
logon to http://service.sap.com/patches
navigate to
Entry ba Application Group / SAP Application Components / SAP CRM / SAP CRM 5.0 / Entry by Component / Portal Content-PeopleCentricUI
there are the BPs fpr CRM
kr, achim -
BI-Content for CRM not available
Hello,
We have a brand-new BI system and I can't find the BI content for CRM. Like infoproviders 0CSAL_C03, 0CSAL_C05 and 0CSAL_C05. I know it has to be installed by basis somehow but we don't know how. This thread is linked to the one shown below.
Best regards,
Thomas Wagner
http://scn.sap.com/thread/3521179Hi Thomas,
Please check SAP note 1146395 - Configuring CRM Interactive Reporting
Here we have some preliminary configuration steps and troubleshooting steps.
Hope this helps.
Regards,
Deepak Kori -
Material master Standared Business Contents for MDM 7.1 sp 06
Gurus,
I am not able to find standared business contents for material repository on service market place. can some one guide me with exact steps and location I can get it from.
I am missing some step.
TIA
deepHi Deepak,
Please follow the below link to get MDM Business Content, this zip folder contains every Master including Material:
https://websmp106.sap-ag.de/support --> click on "Software Downloads" > Click on "Support Packages and Pataches" Under SAP Software Download Center>Browse our Download Catalog>Click on SAP NetWeaver and complementary products>SAP MDM >SAP NETWEAVER MDM 7.1>Entry by Component>Business Content>MDM BUSINESS CONTENT 7.1 and then finally--># OS independent (MDMBC71006_9-20004544.ZIP - MDM 7.1 SP06 Patch9 - Business Content )
Note: For above, you need SAP User ID access to SAP Service Market Place.
Other relevant links:
1. [Note 1355137 - MDM Material Content Information (Release 7.1+)
2. http://wiki.sdn.sap.com/wiki/display/SAPMDM/SAPBusinessContent#SAPBusinessContent-HowcanIusethepredefinedMDMContent%3F
Kindly revert if you are looking for something else otherwise mark thread as answered.
Regards,
Mandeep Saini -
Hello,
Can anyone tell me how can i uninstall Business Package for CRM 4.0 (60.2) completely from EP 6.0? Thanks.
Regards,as far as i understand the objects for this business package are located in PCD under "Migrated Content->EP 5.0->*".. there are hundred's of objects here.. and you are saying that i need to delete each and every object under here manually? there's no other better way? or would it be wrong if i delete folder by folder??
-
Business Content for Billing, Booking
Hi Experts,
We are required to activate the Business Content for Billing and Booking areas under SD for our BI Implementation. Where can I get the list of Business Content (Infoproviders, Infosources, Datasource, Reports etc.) for these areas.
I searched on SAP help, but there are no InfoProviders or reports on Billing or Booking under the 'Sales' or 'Order Fulfillment' tree. Can someone give me a list of Business Content for billing and booking.
Any help would be appreciated.
Thanks and regards,
T. N.Hi
billing is 2lis_13 sources. search for that and you will find lot of information.
see CRM -> Sales -> Sales Analyse for R/3 SD: http://help.sap.com/saphelp_bw33/helpdata/en/1f/0bf23839caf878e10000000a114084/frameset.htm
Regards,
Juergen -
News iviews in business package for CRM
Hi ,
I have uploaded the standard business package for CRM . In the first workset for "Home" the page for "news" has ivews like
1) press releases referring to the path /sapcrmnews/Partnernews/PressReleases
2) partner news referring to the path /sapcrmnews/Partnernews/PartnerNews
3) success stories referring to the path /sapcrmnews/Partnernews/SuccessStories
etc ...
All of these iviews do not display the content and show an error message "Item not found . The item you are attempting to access is not available. Check that the name or link is correct. You might also check whether the associated repository is currently accessible."
When I go to the KM content I can only see the folder /sapcrmnews but the directory structure that these iviews are looking for cannot be located . Should not the directory structure required by these iviews get created automatically when the business package is uploaded ? If not then do we need to manually create the directory structure ? How does the content get displayed in the iviews for the standard business package ?
Regards
Deepak SinghHi Thomas,
You have posted in the wrong forum. A solution has been already provided in "CRM Development" forum for this issue. Check out this,
Re: CRMC_BLUEPRINT_C/ PCUI Attachments Viewable -
Impact of upgrade from SAP CRM Interaction Center 4.0 to 5.0 on Genesys CTI
Hi Friends,
I would like to know that what is the impact of upgrade from SAP CRM Interaction Center 4.0 to 5.0 on Genesys CTI software.
1) Will there be anything we need to change?
for e.g.
a) Settings
b) Software
c) Hardware
2) What do we need to keep in mind when upgrading from SAP CRM Interaction Center 4.0 to 5.0?Hello!
The biggest change you must face is related to Java. If you had CRM4.0 Java configuration, you must change your settings to the non-java configuration CRM5.0 has. Most of those changes are performed by the upgrade program, but you must activate services in transaction SCIF.
Your other concerns:
- Software: Most of the Genesys releases are compatible with both java and non java configurations. Anyway, I am sure Genesys has compatibility instructions.
- Hardware: No changes to my knowledge
<b>Hope it helps. Please, reward points if so</b>
Regards
Joaquin -
XI Business content for MDM - Syntax error in IDOC adapter
Hi mates,
I'm trying out the Master Data Harmonization scenario for Vendor data with R/3 as the client system. I'm using SAP delivered XI Business content for MDM. The mapping program is generating ADRMAS and CREMAS IDocs but the IDOC adapter reports that there is a syntax error in ADRMAS IDOC. Find below the details.
<i><SAP:Category>XIAdapter</SAP:Category>
<SAP:Code area="IDOC_ADAPTER">ATTRIBUTE_IDOC_METADATA</SAP:Code>
<SAP:P1>Segment 'E1BPAD1VL', segmentnumber '000001' not correct in structure ADRMAS02</SAP:P1>
<SAP:P2 />
<SAP:P3 />
<SAP:P4 />
<SAP:AdditionalText />
<SAP:ApplicationFaultMessage namespace="" />
<SAP:Stack>Error: Segment 'E1BPAD1VL', segmentnumber '000001' not correct in structure ADRMAS02</SAP:Stack>
<SAP:Retry>M</SAP:Retry></i>
Generated ADRMAS IDOC is
<i> <?xml version="1.0" encoding="utf 8" ?>
<ADRMAS02>
<IDOC BEGIN="1">
<EDI_DC40 SEGMENT="1" />
<E1ADRMAS>
<OBJ_TYPE>LFA1</OBJ_TYPE>
<OBJ_ID>0000500140</OBJ_ID>
<CONTEXT>0001</CONTEXT>
<E1BPAD1VL SEGMENT="1">
<FROM_DATE>00010101</FROM_DATE>
<TO_DATE>99991231</TO_DATE>
<NAME>Swift Transportation</NAME>
<COUNTRY>US</COUNTRY>
<COUNTRYISO>US</COUNTRYISO>
<LANGU>E</LANGU>
<LANGU_ISO>EN</LANGU_ISO>
<SORT1>SWIFT TRANSPORTATION</SORT1>
<TIME_ZONE>CST</TIME_ZONE>
<E1BPAD1VL1 SEGMENT="1">
<LANGU_CR>E</LANGU_CR>
<LANGUCRISO>EN</LANGUCRISO>
<ADDR_GROUP>BP</ADDR_GROUP>
</E1BPAD1VL1>
</E1BPAD1VL>
</E1ADRMAS>
</IDOC>
</ADRMAS02></i>
Strangely, the control record is blank. I looked at the XSLT program, it is coded that way. I do not understand the reason. Is the error pointing to the control record?
Look at the code sample from XSLT mapping program
<xsl:for-each select="IDOC/*/E1ADRMAS">
<IDOC BEGIN="1">
<!-- The header data of each single ADRMAS-IDoc needs to be there but does not require specific data -->
<EDI_DC40 SEGMENT="1"/>
<xsl:apply-templates select="."/>
</IDOC>
</xsl:for-each>
How can an IDOC w/o control record be posted?
Did anyone come across this error? Whats wrong/missing?
I appreciate ur inputs.
thx in adv
praveenMoorthy,
I tried reloading the IDOC metadata from IDX2. Still I get the same error.
Regd, IDOC w/o control record, can u elaborate on "dynamic value while posting IDOCs". From where, XI message SOAP header with Business System replaced by corresponding logical system names?
Thanks
Praveen -
Error in Installing the Business Content for 2LIS_06_INV data source
Hi Experts,
We are trying to install the Business content for 2lis_06_inv. When we replicate the datasource, we are not seeing it in 3.x version. It is only vailable in 7 version. There is no transformation available in Business content for this data source. Please let me know how we need to proceed with this installation. Should we install the 7.0 flow or 3.x flow? Please provide th details if you have implemented th same in your system. Thanks is advance.
Regards,
Kavitha JagannathHi,
Follow bellow steps:
1. Goto RSA1.
2. Select the BI content.
3. Select the Grouping as' In Dataflow before and after'
Then,you can get the data flow which are haveing the DS/TR/Data targets.
4. Select the Install by setting the 'Install in background'.
Regards.
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