Business content for CRM Interaction center

Hi Experts,
I have requirement in BW CRM interaction center.I need to analyse Fit Gap Analysis for CRM interaction center.I need to give the explanation either the client requirement can be implemented with business content or need to customise.I am looking some one can throw light on this topic.I am new to this requirement.I would like to know where can I find the Business content reports and extractors related to CRM interaction center in BW.Please shed some light.
Thanks,
Suryam.

The same question
I read documentation and found:
1) 0CRM_CIC_INTERACTION
2) 0CRM_CIC_CTI

Similar Messages

  • Business Content for CRM

    All,
    We are in the Blue Print phase of our CRM project.  During the Integration of CRM 7 EHP 1 to our BW 7 EHP 1 system we notice a parcular issue.  After executing all the necessary steps on both the CRM side and the BW side, we notice that only a handful of data sources are being activated when choosing the RSDS activation mode.   The work around, we had to delete the datasources we want to use but that were not automatically activated, and then reactivate using 3.x mode.
    Both systems are on the latest SPS and both systems have the same version of SAP_BW and BI_CONT 7.04.  Is this the way it is suppose to work?  Is business content delivered on 3.x version?  Do we need to convert Business Content to 7.0 before trying to activate it?
    Thanks in advance.
    Jose

    Hi,
    CASE-I
    Maintaining the same SPS Versions and Datasouce version is differant.
    A standard procedure of Business Content Delivery in OLTP Systems by SAP
    http://help.sap.com/saphelp_nw04/helpdata/EN/ca/85f911c4bda4479af0a062bd9dfa94/frameset.htm
    CASE-II
    As you are upgradeing to CRM 7.0. I guess you have to upgrade the datasouce to BI 7.0. To enjoy the recent advantages/functionalities of netweaver . Upgrading is a process of enhancing to a newer version, facilitate to roll back to older version if require.
    Migration from BW to BI7 after all upgrade you can migrate 3.0 objects to 7.0 read this article
    http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/00d94ca8-9538-2c10-9b99-859afde1fa4a
    Deleting aspect: Take advice of you Business approvals (SME -Subject mater experts)
    Hope this is helpful.
    Regards
    AB

  • Accessing CRM Interaction center outside network

    Hi,
    I have a basic question for better understanding.
    We have CRM ISA and CRM Interaction center.
    Our customers are able to log in to the Online Ordering website through Internet.
    But the URL for CRM Interaction center is not working, if I try to log through Internet (It works only if Iam in client network or VPN)
    To me both are channels in CRM and in that case why it is behaving diffrently.
    Regards
    Babu

    Hello All,
    Appreciate if you could provide any pointers. I think this either mite be related to the code link property of the iview or the PCD path of pages/roles which we do in CRM SPRO.
    Regards
    PN

  • Find the std Business content for these objects in CRM..

    Hi,
    Can you please help me in finding
    To identify the standerd BW extractors in the Business Content.
    From the CRM
    Business Content for the following objects
    Product ( New products in CRM and not in R/3)
    Sales Orders à
    à Line items.          
    Quotations            CRM only
    Billing Documents            CRM
    Credit Notes           
    Customers  - àNot fully registered " prospects will be in CRM only.
    Customers will be transported to R/3
    IBASE            àMaster Data Item
    àContent?
    Activities            CRM
    Please help me how can I find the std Business content for these objects in CRM..

    CRM Business content objects:
    0CRM_LEAD_H - Lead Header (Transactional Data)
    0CRM_LEAD_I - Lead Item (Transactional Data)
    0CRM_MIG -  Mail GUID
    Characteristics
    InfoObject     Description
    0CRM_LEAGUI     Lead GUID
    0STAONESYS0     CRM status life cycle (One Order)
    0STAONESYS4     CRM status opportunity/lead (One Order)
    0CRM_RCA     Catalog
    0CRM_RG     Code group
    0CRM_RCO     Code
    0CRM_PROSPE     Prospect
    0BP_CONTPER     CRM contact partner
    0BP_RESPPER     CRM owner
    0CRM_SALESP     CRM sales partner
    0CRM_OBJTYP     Business transaction object type
    0CRM_ITOBTP     CRM item transaction type (object type)
    0CRM_MKTELM     CRM marketing element
    0CRMPLEAGUI     CRM preceding lead GUID
    0CRM_LEADCR     Creation date of the lead
    0CRM_OPPGUI     GUID of a preceding opportunity
    0CRM_OPPCRD     Creation date of the opportunity
    0CRM_PREOTP     Object type of the preceding document
    0DIVISION     Division
    0DISTR_CHAN     Distribution channel
    0CRM_SRVORG     CRM service organization
    0CRM_SALOFF     Sales office
    0CRM_SALORG     Sales organization
    0CRM_SALGRP     Sales group
    0CRMSA_OG_R     Responsible organizational unit (sales)
    0CRMSE_OG_R     Responsible organizational unit (service)
    0CRM_PRHIER     Product category ID
    0CRM_PROD     CRM product
    0CRM_ORDPRD     Product name entered
    0MATERIAL     Material (allocation to R/3)
    Time Characteristics
    InfoObject     Description
    0CALDAY     Calendar day
    0CALMONTH     Calendar year/month
    0CALQUARTER     Calendar year/quarter
    0CALYEAR     Calendar year
    0FISCPER     Fiscal year/period
    0FISCYEAR     Fiscal year
    0FISCVARNT     Fiscal year variant
    Key Figures
    InfoObject     Description
    0CRM_NUMDOC     Number of order headers
    0CRM_NUMOFI     Number of order items
    0CRM_LDOQV     CRM: Expected order quantity in VME
    0CRM_LDOQB     CRM: Expected order quantity in BME
    0CRM_DURLEA     Duration of the lead
    0CRM_EXDULD     Expected duration of the lead
    0CRM_NUMACT     Number of activities per lead
    0CRM_NUMCHL     Number of changes in the qualification level per lead
    0CRM_LEAWON     Won leads
    Units
    InfoObject     Description
    0SALES_UNIT     Sales unit
    0BASE_UOM     Base unit of measure
    InfoCube 0CSAL_C01 - CRM Activities.
    ODS Object 0SAL_DS01 (ODS for Activities)
    Query (technical name)     Query (description)
    0CSAL_C01_Q0006                    Success/Failure Analysis
    0CSAL_C01_Q0016                    Activity History
    0CSAL_C01_Q0002                     Intensity of Customer Care  (Owner) 12M
    InfoCube  Opportunities - 0CRM_C04 (SAP BW Business Content)
    InfoSources
    CRM Opportunities: Header Data - 0CRM_OPPT_H
    CRM Opportunities: Item Data - 0CRM_OPPT_I
    Query (technical name)     Query (description)
    0CRM_C04_Q0100                 Channel Management Sales Forecast
    0CRM_C04_Q001               Win/Loss Analysis for Opportunities
    0CRM_C04_Q002               Sales Volume Forecast
    0CRM_C04_Q003                 Pipeline Analysis per Phase
    Hope it will helps you a lot..........

  • Call transaction in new session not working inside CRM Interaction Center

    Hi Experts,
    I have developed a report which contains a screen with push button. When user clicks on button a  transaction (FPL9) is being called and opened in new session or window. But when the report is being called in CRM Interaction Center using transaction launcher and button is clicked no new session or new window is being opened. Our requirement is FPL9 transaction will be opened in new session / window inside Interaction Center also.
    Please help me how to open a new session or window  in interaction center on push botton click.
    Thanks in advance.
    Regards,
    Arnab

    Hi Anil..
    This is the Solution for ur Requirement.   try this program and change as per ur need.
    REPORT  ZSEL_CALL_TCODE.
    data : IT_KNA1 TYPE TABLE OF KNA1 WITH HEADER LINE.
    DATA : IT_SPA TYPE TABLE OF RFC_SPAGPA WITH HEADER LINE.
    SELECT * FROM KNA1 INTO TABLE IT_KNA1 .
    LOOP AT IT_KNA1 .
      WRITE:/ IT_KNA1-KUNNR HOTSPOT ON.
      HIDE IT_KNA1-KUNNR .
    ENDLOOP.
    CLEAR IT_KNA1-KUNNR.
    AT LINE-SELECTION.
    CASE SY-LSIND.
    WHEN 1.
    IF IT_KNA1-KUNNR IS NOT INITIAL.
    REFRESH IT_SPA.
    IT_SPA-PARID = 'KUN'.
    IT_SPA-PARVAL = IT_KNA1-KUNNR.
    APPEND IT_SPA.
      CALL FUNCTION 'ABAP4_CALL_TRANSACTION' STARTING NEW TASK 'S1'
        EXPORTING
          TCODE                         = 'XD02'
         SKIP_SCREEN                   = ' '
        MODE_VAL                      = 'A'
        UPDATE_VAL                    = 'A'
      IMPORTING
        SUBRC                         =
       TABLES
        USING_TAB                     =
         SPAGPA_TAB                    = IT_SPA
        MESS_TAB                      =
      EXCEPTIONS
        CALL_TRANSACTION_DENIED       = 1
        TCODE_INVALID                 = 2
        OTHERS                        = 3
      IF SY-SUBRC <> 0.
    MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
            WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
      ENDIF.
      ENDIF.
    ENDCASE.
    <b>Reward if Helpful.</b>

  • Where to download MDM Business Content for PI 7.0/7.1?

    Hi Everyone!
    I kindly ask for your help on my problem: I am not able to find the MDM Business Content for PI 7.0/7.1 anywhere. I searched in the Service Marketplace for a long time, but without any results... https://websmp109.sap-ag.de/installMDM seemed to be a good place for it, as well as in "Software Distribution Center" -> "Support Packages and Patches" -> "SAP Content" -> "ESR Content (XI Content)", but neither supply the adequate file
    Can anyone help me? Thank you very much!
    Best regards
    Benedikt

    Christian, thank you very much!
    Call me blind, but I still can't find it.
    After Navigating to Support Packages and Patches --> SAP NetWeaver as suggested, I just have the following options:
    SAP NETWEAVER
    ADAPTIVE COMPUTING CONTROLLER
    SAP NW IDENTITY MANAGEMENT
    ACCEL. AD FOR SAP NETWEAVER
    Technology components releases prior to SAP NetWeaver
    When I follow to the first option (SAP NETWEAVER) I just have the options for various releases of SAP NetWeaver, but no MDM in one of them
    Do you have another hint?

  • Need Business Package for CRM 5.0

    Hi,
    We are installing EP 7.0 and integrating it to CRM 5.0.Can someone provide us with pointers where I can download the Business Packages for CRM 5.0 and also whether it is Restricted/Unrestricted shipment.Ive searched in SDN under Portal-->Portal Content Portfolio but was unable to locate them Please provide me with inputs where to Download the Business packages.
    Thanks in Advance.
    Best Regards,
    Vijaya Sai.V

    Vijayasai,
    there was one step missing ;-):
    logon to http://service.sap.com/patches
    navigate to
    Entry ba Application Group / SAP Application Components / SAP CRM / SAP CRM 5.0 / Entry by Component / Portal Content-PeopleCentricUI
    there are the BPs fpr CRM
    kr, achim

  • BI-Content for CRM not available

    Hello,
    We have a brand-new BI system and I can't find the BI content for CRM. Like infoproviders 0CSAL_C03, 0CSAL_C05 and 0CSAL_C05. I know it has to be installed by basis somehow but we don't know how. This thread is linked to the one shown below.
    Best regards,
    Thomas Wagner
    http://scn.sap.com/thread/3521179

    Hi Thomas,
    Please check SAP note 1146395 - Configuring CRM Interactive Reporting
    Here we have some preliminary configuration steps and troubleshooting steps.
    Hope this helps.
    Regards,
    Deepak Kori

  • Material master Standared Business Contents for MDM 7.1 sp 06

    Gurus,
    I am not able to find standared business contents for material repository on service market place. can some one guide me with exact steps and location I can get it from.
    I am missing some step.
    TIA
    deep

    Hi Deepak,
    Please follow the below link to get MDM Business Content, this zip folder contains every Master including Material:
    https://websmp106.sap-ag.de/support --> click on "Software Downloads" > Click on "Support Packages and Pataches" Under SAP Software Download Center>Browse our Download Catalog>Click on SAP NetWeaver and complementary products>SAP MDM >SAP NETWEAVER MDM 7.1>Entry by Component>Business Content>MDM BUSINESS CONTENT 7.1 and then finally--># OS independent (MDMBC71006_9-20004544.ZIP - MDM 7.1 SP06 Patch9 - Business Content )
    Note: For above, you need SAP User ID access to SAP Service Market Place.
    Other relevant links:
    1. [Note 1355137 - MDM Material Content Information (Release 7.1+)
    2. http://wiki.sdn.sap.com/wiki/display/SAPMDM/SAPBusinessContent#SAPBusinessContent-HowcanIusethepredefinedMDMContent%3F
    Kindly revert if you are looking for something else otherwise mark thread as answered.
    Regards,
    Mandeep Saini

  • How to uninstall Business Package for CRM 4.0 (60.2) completely from EP 6.0

    Hello,
    Can anyone tell me how can i uninstall Business Package for CRM 4.0 (60.2) completely from EP 6.0? Thanks.
    Regards,

    as far as i understand the objects for this business package are located in PCD under "Migrated Content->EP 5.0->*".. there are hundred's of objects here.. and you are saying that i need to delete each and every object under here manually? there's no other better way? or would it be wrong if i delete folder by folder??

  • Business Content for Billing, Booking

    Hi Experts,
    We are required to activate the Business Content for Billing and Booking areas under SD for our BI Implementation. Where can I get the list of Business Content (Infoproviders, Infosources, Datasource, Reports etc.) for these areas.
    I searched on SAP help, but there are no InfoProviders or reports on Billing or Booking under the 'Sales' or 'Order Fulfillment' tree. Can someone give me a list of Business Content for billing and booking.
    Any help would be appreciated.
    Thanks and regards,
    T. N.

    Hi
    billing is 2lis_13 sources. search for that and you will find lot of information.
    see CRM -> Sales -> Sales Analyse for R/3 SD: http://help.sap.com/saphelp_bw33/helpdata/en/1f/0bf23839caf878e10000000a114084/frameset.htm
    Regards,
    Juergen

  • News iviews in business package for CRM

    Hi ,
    I have uploaded the standard business package for CRM . In the first workset for "Home" the page for "news" has ivews like
    1) press releases referring to the path /sapcrmnews/Partnernews/PressReleases
    2) partner news referring to the path /sapcrmnews/Partnernews/PartnerNews
    3) success stories referring to the path /sapcrmnews/Partnernews/SuccessStories
    etc ...
    All of these iviews do not display the content and show an error message "Item not found . The item you are attempting to access is not available. Check that the name or link is correct. You might also check whether the associated repository is currently accessible."
    When I go to the KM content I can only see the folder /sapcrmnews but the directory structure that these iviews are looking for cannot be located . Should not the directory structure required by these iviews get created automatically when the business package is uploaded ? If not then do we need to manually create the directory structure ? How does the content get displayed in the iviews for the standard business package ?
    Regards
    Deepak Singh

    Hi Thomas,
    You have posted in the wrong forum. A solution has been already provided in "CRM Development" forum for this issue. Check out this,
    Re: CRMC_BLUEPRINT_C/ PCUI Attachments Viewable

  • Impact of upgrade from SAP CRM Interaction Center 4.0 to 5.0 on Genesys CTI

    Hi Friends,
    I would like to know that what is the impact of upgrade from SAP CRM Interaction Center 4.0 to 5.0 on Genesys CTI software.
    1) Will there be anything we need to change?
                for e.g.
                     a) Settings
                     b) Software
                     c) Hardware
    2) What do we need to keep in mind when upgrading from SAP CRM Interaction Center 4.0 to 5.0?

    Hello!
    The biggest change you must face is related to Java. If you had CRM4.0 Java configuration, you must change your settings to the non-java configuration CRM5.0 has. Most of those changes are performed by the upgrade program, but you must activate services in transaction SCIF.
    Your other concerns:
    - Software: Most of the Genesys releases are compatible with both java and non java configurations. Anyway, I am sure Genesys has compatibility instructions.
    - Hardware: No changes to my knowledge
    <b>Hope it helps. Please, reward points if so</b>
    Regards
    Joaquin

  • XI Business content for MDM - Syntax error in IDOC adapter

    Hi mates,
    I'm trying out the Master Data Harmonization scenario for Vendor data with R/3 as the client system. I'm using SAP delivered XI Business content for MDM. The mapping program is generating ADRMAS and CREMAS IDocs but the IDOC adapter reports that there is a syntax error in ADRMAS IDOC. Find below the details.
    <i><SAP:Category>XIAdapter</SAP:Category>
      <SAP:Code area="IDOC_ADAPTER">ATTRIBUTE_IDOC_METADATA</SAP:Code>
      <SAP:P1>Segment 'E1BPAD1VL', segmentnumber '000001' not correct in structure ADRMAS02</SAP:P1>
      <SAP:P2 />
      <SAP:P3 />
      <SAP:P4 />
      <SAP:AdditionalText />
      <SAP:ApplicationFaultMessage namespace="" />
      <SAP:Stack>Error: Segment 'E1BPAD1VL', segmentnumber '000001' not correct in structure ADRMAS02</SAP:Stack>
      <SAP:Retry>M</SAP:Retry></i>
    Generated ADRMAS IDOC is
    <i>  <?xml version="1.0" encoding="utf 8" ?>
      <ADRMAS02>
      <IDOC BEGIN="1">
      <EDI_DC40 SEGMENT="1" />
      <E1ADRMAS>
      <OBJ_TYPE>LFA1</OBJ_TYPE>
      <OBJ_ID>0000500140</OBJ_ID>
      <CONTEXT>0001</CONTEXT>
      <E1BPAD1VL SEGMENT="1">
      <FROM_DATE>00010101</FROM_DATE>
      <TO_DATE>99991231</TO_DATE>
      <NAME>Swift Transportation</NAME>
      <COUNTRY>US</COUNTRY>
      <COUNTRYISO>US</COUNTRYISO>
      <LANGU>E</LANGU>
      <LANGU_ISO>EN</LANGU_ISO>
      <SORT1>SWIFT TRANSPORTATION</SORT1>
      <TIME_ZONE>CST</TIME_ZONE>
      <E1BPAD1VL1 SEGMENT="1">
      <LANGU_CR>E</LANGU_CR>
      <LANGUCRISO>EN</LANGUCRISO>
      <ADDR_GROUP>BP</ADDR_GROUP>
      </E1BPAD1VL1>
      </E1BPAD1VL>
      </E1ADRMAS>
      </IDOC>
      </ADRMAS02></i>
    Strangely, the control record is blank. I looked at the XSLT program, it is coded that way. I do not understand the reason. Is the error pointing to the control record?
    Look at the code sample from XSLT mapping program
      <xsl:for-each select="IDOC/*/E1ADRMAS">
           <IDOC BEGIN="1">
           <!-- The header data of each single ADRMAS-IDoc needs to be there but does not require specific data -->
                <EDI_DC40 SEGMENT="1"/>
                <xsl:apply-templates select="."/>
           </IDOC> 
      </xsl:for-each>
    How can an IDOC w/o control record be posted?
    Did anyone come across this error? Whats wrong/missing?
    I appreciate ur inputs.
    thx in adv
    praveen

    Moorthy,
    I tried reloading the IDOC metadata from IDX2. Still I get the same error.
    Regd, IDOC w/o control record, can u elaborate on "dynamic value while posting IDOCs". From where, XI message SOAP header with Business System replaced by corresponding logical system names?
    Thanks
    Praveen

  • Error in Installing the Business Content for 2LIS_06_INV data source

    Hi Experts,
    We are trying to install the Business content for 2lis_06_inv. When we replicate the datasource, we are not seeing it in 3.x version. It is only vailable in 7 version. There is no transformation available in Business content for this data source. Please let me know how we need to proceed with this installation. Should we install the 7.0 flow or 3.x flow? Please provide th details if you have implemented th same in your system. Thanks is advance.
    Regards,
    Kavitha Jagannath

    Hi,
    Follow bellow steps:
    1. Goto RSA1.
    2. Select the BI content.
    3. Select the Grouping as' In Dataflow before and after'
    Then,you can get the data flow which are haveing the DS/TR/Data targets.
    4. Select the Install by setting the 'Install in background'.
    Regards.

Maybe you are looking for