Business Flow in SAP for courier Industry
Hi,
anted how will the business activities flow in SAP for a courier industry configuration.
The complete scenarion from receiving a call from Customer in a call centre / directly by route agent to collection with status management and thereafter repacking for transfer to another HUB or distribution from the centre directly along with FI.
Request to please send me the complete process mapping in SAP.
Rgds,
Rajeev
Dear Rajeev,
This courier concept is mapped in SAP through Service Notifications in Customer Service module.
The Service Notification which is attended by the Call center has to be linked through the Action Boxes by configuring it whether or not to be notified to the concern Pick up / Delivery Agents by a pager or sms to their mobile and inform about this to the customer also simultaneously.
For this some ABAP requirements will be there. Some of the Action boxes configuration need to set the workings via ABAP coding.
Again each notification status will be updated based on the actions taken for the process number.
The entire process scenario, you can get from the Customer Service Module.
Hope this helps.
Thanks and regards.
Augustine Ponraj
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