Business flow of CRM

Hi,
Couls anyone let me know the business flow of Oracle CRM modules.
Thanks in Advance

Dear Friends,
Can any one tell me which level of organization hierarchy secures the information of Field Service, Depot Repair & Tele Service Applications (like General Ledger at Set of Books & Order Management at Operating Unit)?
Thanks & Regards,
Pavithara Rathinavel
Edited by: Pavithara Rathinavel on Nov 3, 2010 9:46 AM

Similar Messages

R/3 we have partnerfunctions maintained manually which need flow to CRM.

Hi Guys,
We have a scenario where the R/3 partner functions have to flow to CRM.
In the R/3 System we have partnerfunctions maintained manually which neednot be a business partner and this information has to flow to CRM.
Ex: A customer "20000" has a Partner function sold to party ID 20000 , and for this customer we are maintaining manually in Partner tab different value 20001 as a payes (Partner function)
Now in the CRM the partner functions flow as relationships, So If there is no actual business partner assigned and only a manually entered Number is present in the Partner function? Is there a possiblity to send the same to the CRM system.
How does it maps in the CRM system
Regards.
BNP

Hi BNP,
Did you tried performing initial load of CUSTOMER_REL object? It should pull the partner functions to CRM.
Instead of doing the complete load, first try with one or two customers into CRM. It should work.
//Bhanu

Integrating ECC business workflow into CRM

What is the best approach for integrating (or not) ECC business workflow into CRM?
For example, lets say you have an elaborate custom workflow built in ECC for blocked sales orders which triggers a workitem to the CSR user ID into the SAP SBWP inbox.
But now you are implementing CRM and your customer service reps want to "live" in CRM.
So you want them to be aware that they have a blocked order assigned to them in ECC SBWP inbox.
Whats the solution?
Do they have to toggle over and login to ECC, so they have to "work" 2 inboxes?
Is there some solution existing in SAP between these 2 systems that synchs the workflows, such that you can open and process and complete the workflow inside CRM?
Do you have to write some custom "notification" that sends CRM a message letting them know ECC has something?
We have order management in ECC, CRM only being used for service notifications and customer interactions, but CSRs envision "one cockpit" or one inbox for all their to-dos.
We do not use Portals, so the integrated inbox is not an option.

Hi Jason,
Did you find a solution for this ?
I have a similar requirement where i need to trigger a workflow in SAP CRM and i need the approval request to flow to ECC as my approvers work only in ECC and never in CRM !
Is this integration a valid scenario ? and can we configure this ?
It would be of great help you you can share any documents available on the same.,
Thanks & regards
Krishna

To Get the list of sales orders for a Business partner in CRM.

Hi all
Is there any Function module or BAPI to get the Sales orders for a Business partner in CRM. I know there is a BAPI to get the list of sales orders for a customer in ECC, but I donu2019t know how to get the list of sales orders for a Business Partner in CRM.
Can anybody tell me if there is an inbuilt function module or BAPI available?
If not how can I pick the sales orders of a business partner in CRM? Between which tables should I apply a join and write SELECT statement to get list of sales orders for a business partner in CRM.

Hi Jessica,
Try CRM function module CRM_BUPA_READ_ORDER_OBJECTS.
You'll get a table with the documents associated to that partner, where you can work on.
Kind regards.

I have a query relating to creation of Business Partner in CRM

Hi Group,
I have a requirement that, I need to created a Business Partner in CRM by using a BAPI. I don't have an idea of which BAPI to be used for doing this.
So please kindly provide me the details of the BAPI to fulfil this requirement.
I need your valuable suggestions on this issue.
thanks in advance.
Regards,
Vishnu.

Vishnu,
You can use 'BAPI_BUPA_CREATE_FROM_DATA' to create BP's in CRM .
Look under CRM General&Framework forum,search for this BAPI you get tons of threads with examples.
Thanks,
Thirumala.

Mapping between ICProfiles in CRM 5.0 VS Business role in CRM 7.0

We're upgrading CRM Webclient UI from CRM 5.0 to CRM 7.0. As per Upgrade Master Guide, there is listing of Migration activities. We're working on Migration Activities for IC Profiles in CRM 5.0 to Business Role in CRM 7.0.
Please advise us how to do mapping to set up Business Profiles on the basis of IC Profiles in CRM 5.0
Thanks,
Saeed

This issue has been resolved. MAy be closed.
This is manual mapping process

Initial Load of IS-U business partners to CRM - wrong business partner cat

Hi Gurus,
when donwloading CUSTOMER_MAIN from R/3 to CRM
Where is determined that the business partner in CRM should be created in the business partner category 'Person'?
We have the problem that all our business partners in CRM are now 'Organizations' (but were sold-to-parties in R/3 with account group DEBI)
PIDE - setting is:
R/3 account group DEBI ---> classisifaction 'B' ('Customer')
In the customizing of the business partner roles for the role type CRM000 (and for all the others) Organization, Person and Group is all allowed by default.
The download itself and the number ranges work fine.

The reason for the problem is unknown but a workaround is to first initial load BUPA_MAIN instead of CUSTOMER_MAIN, then the right business partner category is taken by the system

Difference between SAP Business Workflow and CRM Workflow

Hello guys,
Is there any difference between SAP Business Workflow and CRM Workflow?
Are there others workflows types in SAP?
In all SAP Workflow Courses (BIT600, BIT601, BIT603, BIT610) only was talked about SAP Business Workflow, and nothing about CRM Workflow.
Thanks a lot!
Kleber

Hello Kleber,
There is not much of the differance between CRM workflows and SAP Business workflows..
Workflows are esentially part of Basis (BC) components and hence its the same across all SAP products as all these products have components of Basis(BC) in them...
To Conclude, SAP Busines workflows and CRM workflows are the same things... However when you work on CRM, the BOR objects would be belonging to CRM and not to ECC... However conceptwise , there in no change at all.. If you learn BIT100......, you can also work on CRM workflows..
Regards,
Anand

Business Flow for Down payment

Dear All,
1. when and where Down payment will appear in FI business flow
2. what are the process will happend in down payment.
3. What is the end stage of down payment.(Vendor & Customer)
Can i have Business Flow digram for Down payment to vendor and Down payment from customer (Visio or Aris)
My mail id : [email protected]
Thanks

Hi Down payment is handled in the following manner
Plz assign points as a way of thanking
Down payment 3000
Final Invoice 10,000
Transaction:
Invoice to Customer for Down payment: F-37. This is a noted item and there is only one line item in the document. If you want to handle this thru SD, then you should ask SD consultant to configure a billing plan in the sales order.
Noted item 3000
When you receive the check from the customer F-29 and you can clear the open down payment request.
Dr. Bank 3000
Cr. Customer (special gl indicator A) 3000
When you finally bill the customer for full invoice,
Dr. Customer 10000
Cr Revenue 10000
Clear Down payment:
F-32, clears the 3000 against 10000 and makes the open item 7000.
Final payment form customer 7000
Dr. Bank 7000
Cr. Customer 7000

FI Business Flow related to BW/ BI

Hi SDN,
I need some information regarding the FI Business Flow related to BW/ BI. Any case studies or scenarios would be highly appreciated.
Thanks in Anticipation,
Ankit

Hi Ankit,
Not sure if you are looking for this..
In FI flow w.r.t. BI, basically there are 5 major topics/areas:
1. GL Accounting -related tables are SKA1, SKB1 Master dataBSIS and BSAS are the Transaction Data.
2. Account Receivables- related to Customer . All the SD related data when transfered to FI these are created. Related Tables BSID and BSAD.
3. Account Payable's - related Vendor. All the MM related documents data when transferred to FI these are created .
Related Tables BSIK and BSAKAll the above six tables data is present in BKPF and BSEG tables.You canalso link these tables with the help of BELNR and GJAHR and with Dates.
4. Special Purpose Ledger.
5. Asset Management- In CO there are Profit center Accounting and Cost center Accounting.
Cheers,
Tanish

Material delta changes are not flowing into CRM

Dear All,
material delta changes are not flowing into CRM, because the product hierarchy on material has been changed to a new product hierarchy. I do not want to download again the object DNL_CUST_PROD1 because it maight cause inconstancies in CRM. (I have already defined some z product hierarchies in CRM)
Do I need to create the new product hierarchy also in CRM manually?
Appreciate any inputs
Raj

Hi Raj,
Use the transacrion R3AR2 to create a z object for DNL_CUST_PROD1 and assign DNL_CUST_PROD1 as the object name
Then in request detail screen for new z object enter the details like table name (T179 in your case) and the name of the product hierarchy that you want to bring in. Save the transaction
Then use the transaction R3AR4 to initiate the download for your new z object as you normally do in R3AS.
Then go to SMW01 and reprosess the struck Bdoc.
Reward points if helps,
Regards,
Paul Kondaveeti

Create or Update Business Partner in CRM ?

Dear Folks ,
Scenario is to Create or update Business partner in CRM from thirdparty system via PI
It would be great if you could clarify the following
Hope we have BAPI to create and Update Business partner in CRM system but my question is
1. Can we use any predelivered PI content - Message Interfaces - as proxies ( Server proxies ) to create BP from system ?
2. Same interface will work for Update as well ?
IF so what is that content ? where to find for our PI System ?
3. Can we use the same way for Client proxies as well when we want to update the business partner ?
4. What are the inbound and outbound Message Interfaces are available ?
Any help will be highly appreciated
Thanks.,
Shiva

Hi Ravi ,
I think that i am not described my question properly , Say i have CRM system where i have to create BP for this input comes from external system (forget about the system ) , Here i want to use Proxy (Server proxy ) which helps me create Business partner in CRM system .
Here my question is If sap delivers the Inbound interface ( where server proxy already generated by SAP) , which i will use to create BP ?
Can we do in this way ?
Thanks
Shiva

Detail business flow for sd and mm

any body have the business flow for the sd and mm . please give me the link............if other modules also these ple pass the link ......

link: [http://www.sap-basis-abap.com/sd/sap-sd-processing-flow.htm]
link: [http://www.sap-basis-abap.com/mm/sap-mm-tables-link.htm]
link: [www.sap-img.com]
regards.
santhosh reddy
<REMOVED BY MODERATOR>
Edited by: Alvaro Tejada Galindo on Jan 30, 2008 2:39 PM

BUSINESS FLOW ----VERY URGENT

HI,
EVERY BODY I NEED INFORMATION ABOUT : <b>BUSINESS FLOW in BW</b>
it is SD DATA FLOW or SOURCE SYSTEM to BW FLOW OR WHAT ?
PLZ SEND ME AT [email protected]

Hi,
When it comes to Business flow it is the process in R/3 whether it is SD, MM or FI..
The business data is captured in BW through the data flow.
Hope this helps.
Assign points if useful.
Regards,
Kiran

FI Business Flow

Hi,
Can anyone please explain the FI Business Flow ? i.e., What are the things to be taken in to consideration while implementing FI in BW ? please respond

Hi Praveen,
FI Flow
Basically there are 5 major topics/areas in FI,
1. GL Accounting -
related tables are SKA1, SKB1 Master data
BSIS and BSAS are the Transaction Data
2. Account Receivables- related to Customer
All the SD related data when transfered to FI these are created.
Related Tables BSID and BSAD
3. Account Payables - related Vendor
All the MM related documents data when transfered to FI these are created
Related Tables BSIK and BSAK
All the above six tables data is present in BKPF and BSEG tables
You can link these tables with the hlp of BELNR and GJAHR and with Dates also.
4. Special Purpose Ledger.. which is rarely used.
5. Asset Managment
In CO there are
Profit center Accounting
Cost center Accounting will be there.
Cross-Application Components -> Financial.
http://help.sap.com/saphelp_470/helpdata/en/e1/8e51341a06084de10000009b38f83b/frameset.htm
you will go through this link
http://www.sapgenie.com/sapfunc/fi.htm
Check this Link it out
http://www.sap-img.com/sap-download/sap-tables.zip
http://www.thespot4sap.com/IntroTo/SAP_FI_Module_Introduction.asp
http://www.thespot4sap.com/IntroTo/SAP_CO_Module_Introduction.asp
for tables check out link..
http://www.sapgenie.com/abap/tables_fi.htm
Take a look at this.
http://www.sap-img.com/sap-fi.htm
http://www.erpgenie.com/sapfunc/fi.htm
http://www.sap-img.com/index.htm
http://www.amazon.com/Configuring-SAP-Essential-Financial-Controlling/dp/0782125972
Regards
Pcrao.

Business flow of CRM

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