Business Importance of CCMS alerts and Early Watch Alerts configuration

Hi All,
I have to present to the management how will configuring CCMS alerts and EWA alerts impact the business and how will it help in maintaining our business and existing scenario through the same. Could some body provide me with the PPT presentations/links/ slides which would help me.
Points guarnateed for good help . Thanks ins advance.
Regards,
Somya Maheshwari

Hi Somya,
Actually if you are looking for business point of view you need to go for BPM which is more important from business perspective
and further now we have BPO dashboards too.
so customer will be more happy if you can configure bpm because then you can get the reports etc in workcenter and they can view the same in workcenter rather than just technical alerts in CCMS.
Because based upon my exp they want to go for proactive monitoring not just technical monitoring and later we come to know what happened without knowing the business impact actually.
Moreover in solman 7.1 its a wizard based approach to configure entire technical monitoring just go thru it.
this note might help you otherwise.
SAP note 897226 ('Monitoring TREX with CCMS")
and below links with ccms config
Monitoring your SAP NetWeaver Components
setup ccms
Setting Up your Central Monitoring
hope it helps further
regards
prakhar
Edited by: Prakhar Saxena on Feb 7, 2012 1:51 PM

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