Business Objects has encountered a problem and need to close

Hello All,
"business objects has encountered a problem and need to close" is the error message i get whenever i try to import from Desktop Intelligence.
I deleted the .LSI files.....but in vain ,i still have the same problem.Please let me know of any other fix.
Thanks in Adv

Hi,
   Just to clarify, did you try to "rename" or "delete" the lsi file?
   Please try renaming it from XXX.lsi to XXX.lsd.old
     (Path : C:\Documents and Settings\USERNAME\Application Data\Business bjects\Business Objects....)
   When you log back into Deski via your machine, it should generate a new file is smaller size. Does this happen at all in your environment?
Regards
Ken

Similar Messages

SAP Business One has encountered a problem and needs to close. When opening a CR report imported in B1.

Hi All,
I am using SAP B1 version 9.0 PL 06. I imported a crystal report, defined FMS for choosing the selection criteria in the parameters. But when I run the report, it gives the dump error and comes out. this happens in the standard crystal reports given by SAP B1 also, for ex, stock turn over analysis report, when I run it, it gives the same response.
Please guide on how to solve it.
Below is the screen shot of the error.
regards,
Yeshwanth

Hi Yeshwanth,
Like the error message recommends, please log a message with SAP support on the SAP Service Marketplace.
Regards,
Johan

Crw32.exe has encountered a problem and needs to close

approximately every 1 and 1/2 to two months I have to uninstall Crystal Reports XI and re-load release 2. The program works fine then starts acting funny (cursor will not change when making text box longer/shorter, Can only make sections larger/shorter by putting the cursor over to the far left side of the report, etc) When this starts happening, within one day I receive the error
"crw32.exe has encountered a problem and needs to close. We are sorry for the inconvenience"
I was able to see a thread in the Business Objects forum indicating there was a service pack to fix the problem. Each time I search for service packs to install nothing comes up. Does anyone know what this service pack is and where I might be able to find it.
Thanks Much
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Hi Jon
Have you checked with DEP option?
Right Click on My Computer ->Click on Properties->Click on Advance Tab-> Click on on Settings in Performance Pane-?Click on Data Execution Prevention Tab ->Click on Turn On DEP option ->Click on Add button and browse for crw32.exe file.
What is difference between mentioned two machine(Configuration)?
Are you using dual monitor with Crystal Report?
Have you checked with event viewer?It gives the detail description of error.
Below are the steps for event viewer:
Click on Start ->Run -type in eventvwr.
Hope it will help you.
Regards
Asha.

Crw32.exe has encountered a problem and needs to close. We are sorry for t

crw32.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
AppName: crw32.exe      AppVer: 12.0.0.683      ModName: msjet40.dll
ModVer: 4.0.9511.0      Offset: 000cdb4b
I am using a MS Access 2003 DB. I get the above error when I try to open a New Report with the current instance of the DB; if I use a backup from 2 weeks ago it works with no problems. Is there any insights; I would prefer not to restore from the backup??

Update from my earlier message:
tried to install on a win7 32 bits. and I get the same error message.
Restarted the Win7 64 which was working and now I get the same error message too
so 3 different machines three diffferent operating systems and 3 times CR crashes on opening MDB files....
here is the error message
Log Name:      Application
Source:        Application Error
Date:          5/19/2010 7:43:13 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Faulting application name: crw32.exe, version: 12.0.0.683, time stamp: 0x47c8be9a
Faulting module name: MSJET40.DLL, version: 4.0.9756.0, time stamp: 0x49246e48
Exception code: 0xc0000005
Fault offset: 0x00021b27
Faulting process id: 0x708
Faulting application start time: 0x01caf7aca12f0b2b
Faulting application path: c:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\crw32.exe
Faulting module path: C:\Windows\system32\MSJET40.DLL
Report Id: 498c39ee-63a0-11df-b1fe-00508dbcaa0b
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-05-19T23:43:13.000000000Z" />
    <EventRecordID>4412</EventRecordID>
    <Channel>Application</Channel>
    <Security />
</System>
<EventData>
    <Data>crw32.exe</Data>
    <Data>12.0.0.683</Data>
    <Data>47c8be9a</Data>
    <Data>MSJET40.DLL</Data>
    <Data>4.0.9756.0</Data>
    <Data>49246e48</Data>
    <Data>c0000005</Data>
    <Data>00021b27</Data>
    <Data>708</Data>
    <Data>01caf7aca12f0b2b</Data>
    <Data>c:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\crw32.exe</Data>
    <Data>C:\Windows\system32\MSJET40.DLL</Data>
    <Data>498c39ee-63a0-11df-b1fe-00508dbcaa0b</Data>
</EventData>
</Event>

Reports Builder has encountered a problem and needs to close.

Hi All,
The report builder in my system is behaving weirdly. If I open a report, which is having a normal browser output, it allowing me to see the data model, layout model and everything. And if I open a report, which is having a PDF output, it's not allowing me to open the Layout.
Here the output is in context of Oracle Applications front-end. And as I know it shouldn't be a problem with Report Builder.
It errors out with the following message.
Reports Builder has encountered a problem and needs to close. We are sorry for the inconvenience.
And the error report contains the following message.
AppName: rwbld60.exe     AppVer: 3.0.0.0     ModName: mmc60.dll
ModVer: 0.0.0.0     Offset: 0000c533
Here is the version information:
Report Builder 6.0.8.11.3
ORACLE Server Release 8.0.6.0.0
Oracle Procedure Builder 6.0.8.11.0
Oracle ORACLE PL/SQL V8.0.6.0.0 - Production
Oracle CORE Version 4.0.6.0.0 - Production
Oracle Tools Integration Services 6.0.8.10.2
Oracle Tools Common Area 6.0.5.32.1
Oracle Toolkit 2 for Windows 32-bit platforms 6.0.5.35.0
Resource Object Store 6.0.5.0.1
Oracle Help 6.0.5.35.0
Oracle Sqlmgr 6.0.8.11.3
Oracle Query Builder 6.0.7.0.0 - Production
PL/SQL Editor (c) WinMain Software (www.winmain.com), v1.0 (Production)
Oracle ZRC 6.0.8.11.3
Oracle Express 6.0.8.3.5
Oracle XML Parser     1.0.2.1.0     Production
Oracle Virtual Graphics System 6.0.5.35.0
Oracle Image 6.0.5.34.0
Oracle Multimedia Widget 6.0.5.34.0
Oracle Tools GUI Utilities 6.0.5.35.0
I have tried reinstalling the software a minimum of 10 times, but no luck. At last I got my system formatted and tried. For the first time it worked for me, then I installed Forms Builder... then again I am getting the same problem even though I have different homes for Reports and Forms.
Is it problem with my system or the Operating System or the version of the Oracle Developer?
Can anyone please help me out?
Thanks in advance,
Lakshman.

I have been having a similar problem and do not know if this will apply to your situation but I found the following on Metalink.
Subject:      Reports Builder Crashes Opening the Paper Layout on Large Reports on XP/2003
     Doc ID:
Note:566304.1     Type:      PROBLEM
     Last Revision Date:      18-AUG-2008     Status:      PUBLISHED
In this Document
Symptoms
Changes
Cause
Solution
References
Applies to:
Oracle Reports Developer - Version: 10.1.2.0.2 to 10.1.2.3
Microsoft Windows XP
Microsoft Windows Server 2003
Symptoms
Oracle Reports Builder crashes opening the Paper Layout on some large reports but ONLY on the following platforms:
     Microsoft Windows XP Professional
     Microsoft Windows Server 2003
Reports Builder displays the below message and then crashes:
Reports Builder
Reports Builder has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
Please tell Microsoft about this problem.
We have created an error report that you can send to us. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.
[Send Error Report] [Don't Send]
--> click on [Don't Send] button and Report Builder disappears.
-and/or-
access violation in oranls10.dll
This problem does not reproduce on:
     Microsoft Windows 2000
The solutions in the below note do not work on v. 10.1.2.2.0 and 10.1.2.3.0:
Note 361206.1 Title: Reports Builder Crashes Opening a Paper Layout on Windows XP Only
Changes
Upgraded to Oracle Report Builder v. 10.1.2.x.x from a previous release.
Cause
Bug 7014048 is fixed in one-off Patch 5335195 (Base Bug) but missed inclusion (ie. was not ported to) in latest Developer patchset v. 10.1.2.3.0
See also:
Bug 7014048 Abstract: REPORTS BUILDER CRASHES OPENING A PAPER LAYOUT.
Bug 5029530 Abstract: REPORTS BUILDER CRASHES OPENING PAPER LAYOUT MODEL ONLY ON XP BOX
Solution
To implement the solution, please execute the following steps:
1. Download one-off Patch 5335195 for v. 10.1.2.0.2 to the XP/2003 box.
2. Back up existing uiw.dll for 10.1.2.3 880KB 10/10/2006 7:23PM --> uiw_orig_10.1.2.3.zip
3. In the %ORACLE_HOME%\bin directory, replace uiw.dll (880KB) with the uiw.dll (1,316KB) from
Patch 5335195 --> 1,316KB 7/24/06 11:12PM
4. Re-launch Report Builder 10.1.2.3.0 on XP/2003.
5. Open the <large report>.rdf.
6. Double-click on the Paper Layout icon.
7. The result should be: Successfully open the Paper Layout for <large report>.rdf.
References
Bug 5029530 - REPORTS BUILDER CRASHES OPENING PAPER LAYOUT MODEL ONLY ON XP BOX
Bug 7014048 - REPORTS BUILDER CRASHES OPENING A PAPER LAYOUT.
Note 361206.1 - Reports Builder Crashes Opening a Paper Layout on Windows XP Only
Patch 5335195 - REPORTS BUILDER CRASHES OPENING PAPER LAYOUT MODEL DUE TO ACCESS

"DataSocket Server has encountered a problem and needs to close" - why?

I am trying to use DataSocket to publish a Front Panel control. First I start the DataSocket Server and then run a corresponding VI. It goes well once or twice but in the end DataSocket Server crashes producing an error message and offering to send an error report to Microsoft:
"National Instruments DataSocket Server has encountered a problem and needs to close. We are sorry for the inconvenience".
I wonder if there is any remedy for this. Windows firewall does not seem to be the cause - the crash happens with the firewall disabled.
Alternatively - is there any way other than using DataSocket to dynamically access data from a running VI?
Regards,
Danielis

Hi Danielis
This kind of errors usally occurs when there is a file corruption. In either the application of the configuration files. The Datasocket configuration is save in the 'cwdssini.dss' file. this is by default installed in 'C:\Program Files\National Instruments\DataSocket'. Yu could try and remove this and then run the Datasocket Server Manager once to recreate a file with default settings.
We it is a problem with the Application you could try and install a fresh copy on a other machine and run the VI and server on that machine. Or just run the server on the other machine and connact you Front panel object to that server instead.
As for other ways of doing this you could look into the Shared Variables that have been introduced in LabVIEW 8
Hope this helps
Karsten

SAP_CR has encountered a problem and needs to close

Hi,
I have a client currently using SAP B1 2007 SP00 PL47.
They have multiple SAP B1 companies set up.
SAP Crystal Report(CR) integration Add On is installed.
Crystal Report 2008 is also installed.
My client logon to SAP company A, run a report from the CR Add On.
While waiting, he then logon to Company B and do other work.
Then he received a message "SAP_CR has encountered a problem and needs to close". we are sorry for the inconvenience.
Note that
1. the error only happens when my client logon to 2 companies at the same time.
Has anyone encountered that problem before?

I know this is a couple of months old but it was the only result that came up in Google and relates to exactly the problem we are having with the exception a user is not trying to open more than one company at a time. We have the same version of SAP as the original poster to this thread, SAP Business One 2007, and are trying to load up Crystal Reports 2.0.0.7 integrated add-on. All other Add-Ons install and load fine when the user has logged in but not the Crystal Reports add-on.   The add-on is set to start automatically but it does not and when I go into the Administration - Add-Ons - Add-on Manager the Crystal Reports for SAP Business One has a Status of "Connecting" and the Group is showing as "Automatic". When I highlight the addon and attempt to click "Start" to force it to start the same popup appears saying "SAP_CR has encountered a problem and needs to close.". At the same time as this keeps happening I check the computer's normal event error logs and I get the following event:
Event Type:     Error
Event Source:     .NET Runtime 2.0 Error Reporting
Event Category:     None
Event ID:     5000
Date:          23/02/2010
Time:          09:44
User:          N/A
Computer:     OBIWAN
Description:
EventType clr20r3, P1 sap_cr.exe, P2 2.0.0.7, P3 494ae647, P4 mscorlib, P5 2.0.0.0, P6 492b834a, P7 a8b, P8 0, P9 system.io.filenotfoundexception, P10 NIL.
It looks as though it relates to an ASP.net issue but the machine has the latest 3.5 Dot Net installed. I have attempted to un-install and re-install SAP B1 and the Crystal Add-on (as well as the dot net framework too) three times now and each time the same popup keeps appearing. Please can anyone help solve this problem? Thank you very much for any help. I appreciate it.
Kind regards
Matt

IMP.EXE has encountered a problem and needs to close

Dear all,
I have a dmp file which need to import into the oracle9i database. The dmp file size which is 1.6GB. Im using the imp cmd to run the import. When importing half way, i encountered an error which is IMP.EXE has encountered a problem and needs to close . Pls advice
Thanks

Dear Dean,
Herewith the log file and print screen that the IMP.EXE hang issue occured while doing the imp.
http://yfrog.com/bfimpexehangoj
Connected to: Oracle9i Enterprise Edition Release 9.2.0.1.0 - Production
With the Partitioning, OLAP and Oracle Data Mining options
JServer Release 9.2.0.1.0 - Production
Export file created by EXPORT:V08.01.07 via conventional path
Warning: the objects were exported by SYSTEM, not by you
import done in WE8MSWIN1252 character set and AL16UTF16 NCHAR character set
export client uses US7ASCII character set (possible charset conversion)
export server uses US7ASCII NCHAR character set (possible ncharset conversion)
IMP-00046: using FILESIZE value from export file of 2097152000
IMP-00015: following statement failed because the object already exists:
"CREATE SEQUENCE "CNTRSTATUSUPDATETOCUST_SEQ" MINVALUE 1 MAXVALUE 99999999 I"
"NCREMENT BY 1 START WITH 159 CACHE 20 NOORDER CYCLE"
IMP-00015: following statement failed because the object already exists:
"CREATE SEQUENCE "GENMESSAGINGERRORID_SEQ" MINVALUE 1 MAXVALUE 99999999 INCR"
"EMENT BY 1 START WITH 22 CACHE 20 NOORDER CYCLE"
IMP-00015: following statement failed because the object already exists:
"CREATE SEQUENCE "S_AUDITTRAIL" MINVALUE 1 MAXVALUE 99999999 INCREMENT BY 1 "
"START WITH 5238868 CACHE 20 NOORDER CYCLE"
IMP-00015: following statement failed because the object already exists:
Thanks,
Rgs,
Oraclebb

ITunes has encountered a problem and needs to close. How to fix it???

My iPod won't sync to my computer because whenever I hook it up to my computer, it gives me an error that says "iTunes has encountered a problem and needs to close." It then closes. This doesn't happen with my 1G 512 MB iPod Shuffle, just my Black 5G 60 GB iPod. Does anybody know what I can do to fix it? I've tried reseting my iPod, putting it into Disk Mode, but still iTunes closes whenever I insert my iPod. Is there a utility I can use to reset it outside of iTunes? Thanks for your help!!!

Yep all programs up to date. Tried disabling and closing the security centre too, no luck. Also tried disabling the security centre while offline and still no luck.
Tried my iPhone on my laptop too. This runs vista with iTunes 8 and same error occurs. Soon as phone is recognized, iTunes stops working and needs to close.
iTunes and QuickTime have been fully uninstalled and installed again 2 times now. This is either a phone issue or iTunes 8 upgrade. Before the upgrade there were no problems. All I want to do is sync my phone and update to 3.0!
Apple support were hopeless and didn't do anything worth while. Getting really annoyed as this is a business phone and I need to sync it up.
Really in great need of help, so would appreciate any helpful comments!
Thanks

Outlook 2016 getting crashed and throws an alert message as "microsoft outlook has encountered a problem and needs to close.

Hi,
Today i installed Microsoft Office 2016 preview for my Mac OS X 10.10 Yosemite. Word, Excel and Powerpoint applications are working without any problem. However, Outlook getting crashed and throws an alert message as "microsoft outlook has encountered a problem and needs to close.", it's happens always, when i launch outlook. please suggest me, how can i comet from this issue.
Thanks in advance,
Suresh Balakrishnan.

Go to the Microsoft site for help. These forums are not offering support for MS products, especially not for beta products.

Adobe Photoshop Lightroom has encountered a problem and needs to close. (ver 1.4.1)

I completed a search for this problem here and other forums, and found very useful information, however, I still need help. My laptop is an HP Pavillion dv1000, Intel Centrino, Windows XP, 1.24G of RAM; Camera is a Canon 5D, shooting JPEG only.
After a couple of weeks enjoying a vacation in the Caribbean, it was time to load all the new pics in the computer. I removed the card from my camera and using windows explorer, downloaded all pics in MyPictures folder. I created a new folder for this trip, and while I was there, I decided to reorganize several folders from previous trips. I renamed and moved folders around, deleted pictures, etc. (I believe that all the changes that I made created my problem.)
Once I finished all the changes with my folders, I launched Lightroom (ver 1.4.1) with the idea of synchronizing the folders and start working on my new pictures. After apx 8 seconds, I got the message: Adobe Photoshop Lightroom has encountered a problem and needs to close. We are sorry for the inconvenience.
After a google search, I found a lot of potential answers to my problem, including this one, which I tried:
"It might also be worth trying a temporary test catalog, just to see whether it's specific to that catalog. To do so, go to File menu > New Catalog and create a new catalog somewhere easy - Desktop perhaps - and just try importing a few photos into that test catalog and see if you can get it to freeze. I'm wondering if the catalog's been damaged slightly by that initial unexpected close, and if so, we'll see if we can get that sorted out for you."
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If I go back to my original catalog, I still get the error.
Thank you in advanced for your assistance.
Tony

Tony,
Here's something you might try:
Create a new, empty catalogue and try File->Import from catalog... and specify your broken one as input. With luck the damage will be left behind.
If that doesn't work, try deleting or renaming your preferences file. Look here for its location.
And if that doesn't work, try deleting or renaming your presets folder. See that same website for details.
Let us know how you make out.
Hal

Adobe Audition has encountered a problem and needs to close.

I have been using Audition 2.0 on this computer for quite some time and suddenly now when I open it, I get the cryptic error dialogue:
"Adobe Audition has encountered a problem and needs to close. We are sorry for the inconvenience. If you were in the middle of something, the information you were working on might be lost. For more information about this error, click here."
When I click for more information, it's something useless like:
AppName: audition.exe AppVer: 2.0.5306.2 ModName: unknown
ModVer: 0.0.0.0 Offset: 65726168
Nothing on my computer has changed. There are no viruses. I have not added any new audio plug-ins. I am completely up to date with all critical Windows XP SP3 updates and none have been downloaded and installed recently anyway.
I searched the knowledgebase and found a document that suggesting many things to try. I tried them all, including running the Windows hard disk "check disk" tool with options to fix file system errors and recover bad sectors. I also defragmented the hard drive. Lastly, I completely uninstalled Audition, then manually deleted any remaining files, including registry entries as suggested in another knowledgebase article.
I then re-installed Audition 2.0 and it did exactly the same thing! This it maddening. Now it gets even more interesting. I discovered that if I start up the
Adobe ExtendScript Toolkit that Adobe Audition installed also, then try to launch Audition from the toolkit, IT STARTS CORRECTLY! I can then close the toolkit and use it like normal. Weird work-around.
What the heck could possibly be going on? Anyone have any ideas? I've attached the error log file that is generated by the error but I doubt it will be of much help.
Thanks!
Steve in Chicago

stevefoobar2: I may have found a solution for you.
I had the same thing happen to me today. I was using Audition 2 this morning without any problems. But this afternoon, it started giving me the exact same error with no apparent reason. Nothing on my system had changed.
So I uninstalled it and installed Audition 3 in its place. Audition 3 continued to have the same problem that Audition 2 had, so we can assume that this is not something that was changed between versions.
But my attention was brought to the fact that you and I are both running Windows XP SP3 fully up-to-date. So I thought I'd try seeing it from the angle of a problem with Windows instead of Audition, and see if I didn't get a better result -
First, I logged on to Windows as Administrator. This may or may not be required, but you'll probably want to do it just in case (you'll see what I mean later). At this point, Audition still crashed the same way when I opened it, so I moved on to my next troubleshooting strategy -
Instead of opening Audition directly, I right-clicked the Audition icon and selected "Run as..." This may seem odd since I was already logged in as Administrator, but it proved to be the solution in my case.
In the "Run As" diolog, there are two main options: run as current user, or run as another user.
Since I was already logged in as Administrator, I could safely select the first option (run as current user). But here's the catch: selecting the first option allowed me to UNcheck the box underneath that says "Protect my computer and data from unauthorized program activity" (see the attached picture)
Audition opened without any problems when I did this.
This makes me think that one of the Windows security features suddenly decided to block something that Audition was trying to do, crashing the program in the process. By turning off this security feature, the problem was solved. And I only had to do it once. Every time afterwards, Audition has opened without any problems when I simply open it from my desktop. Perhaps Windows now remembers not to block Audition in the future.
However, I have not restarted my computer yet, or logged off as Administrator. You may need to tweak this solution if you plan to do either of these things. You may end up having to "Run as" Audition every time you restart your computer or log off. You may even need to select the SECOND option, and run the program as Administrator with the appropriate password.
Anyway, this was the only post I could find on Adobe.com concerning this problem, so I thought I'd post my solution in case it helped someone else.

Adobe Captivate has encountered a problem and needs to close. We are sorry for the inconvenience.

I am trying to use Adobe Captivate 5 and I am receiving this message when trying to open the application,
"Adobe® Captivate® has encountered a problem and needs to close. We are sorry for the inconvenience."
Can you explain how this issue can be resolve!?

Hi there,
On which operating system are you using Adobe Captivate?
Please recreate the preferences of Captivate, following is the location of Captivate Preferences:
Windows 7: C:\Users\[user name]\AppData (hidden folder)\Local\Adobe\Adobe Captivate 5 folder
Windows XP: C:\Documents and Settings\[user name]\Local Settings\Application Data\Adobe\Adobe Captivate 5 folder
Mac: /Users/[user name]/Library/Preferences/Adobe Captivate 5 folder
rename Captivate 5 to Captivate 5_old
and then try to launch Captivate 5
Thanks.

Adobe Acrobat has encountered a problem and needs to close.

Just recently when I launch Acrobat X after about 10 seconds I get this error, "Adobe Acrobat has encountered a problem and needs to close. We are sorry for the inconvenience." I can create PDFs and open PDFs for 10 seconds. I've done a repair of Acrobat, I tried a new user account, and I disbled all my start up items. I still get the same error I have no clue what to do. Any suggestions?
J.R.

OK Will, I pressed ctrl + Shift and double clicked on a desktop icon of a file.pdf I had saved there and it opened and is still open. By not pressing ctrl + Shift the file opens then closes with that error in about10 seconds.
So now, what has that proved to us is the issue? Doesn't that load Acrobat without all the extensions?
This issue just started a few days ago and all I remember installing on my computer were some Window's updates.
J.R.

Adobe Reader has encountered a problem and needs to close.

When reading PDF attachments, I get the following: Adobe Reader has encountered a problem and needs to close. I have tried to remove Adobe Reader via Control Panel, Add or Remove Programs but that won't work. I get this: This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. I don't know how to do what is being asked. I have tried to download Adobe Reader again but get this when I do: Note: this application already installed.
I have Adobe Reader X (10.0.1) with an update installed on 2/19/2011. I have Windows XP SP3.
Anyone who can help me get Adobe Reader working correctly again or uninstalling it so I can reinstall.
Thanks for any help.

Thanks for the input. Did you remove Adobe Reader 10 first before you downloaded the older version? If you removed it, how did you do that? The add/remove programs in control panel won't let me remove it -- it says a patch package can't be opened.
Date: Mon, 9 May 2011 00:12:41 -0600
From: [email redacted by moderator]
To: [email redacted by moderator]
Subject: Adobe Reader Adobe Reader has encountered a problem and needs to close.
hi
i had also the same problem with that version.
so i download older version and this solved the problem.
>

Business Objects has encountered a problem and need to close

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