Business Partner Determination in SRVR Transaction Type

Hi
I am using SRVR in SRVR ITSM/Employee Interaction center scenario.
The standard partner detrmination procedure given by SAP is IT000001
- I am confirming an employee. Reporter is the partner function to confirm employee in SRVR.
Q1 - I am trying to detremine sold to party from reporter. What I have done is - I have created a Relationship in the employee master record with relationship category- "Is the contact person of" which means employee is the contact person of the Sold to party. I have assigned a sold to party to this relation ship.
The problem is that I am unable to determine this through the partner determination procedure . I have used several Access sequences but its not happening. Can you suggest something
Q No 2- I am also trying to determine executing service organization in the partner determination procidure - The way I want this is that it should be the service org (org model) to which the employee responsible is attached to- For example - If I am creating the transaction and I am the employee responsible then executing service org should be the org to which I am assigned to in the service org.
Currently the access sequence that SAP has given is not doing anything.
Kindly help

Hi Raju
Here is the answer to my question no 2
- Executing Service organization is a partner function in the partner determination procedure IT0000001 provided for SRVR in crm 7.0
- you can vetermine it in two ways- one is by Product and Zip code. The rule is already there is the access sequence for this partner function in the partner dtermination procedure. You have to add the product "INVESTIGATION" to the service org you want to determine and maintain the attreibutes for the service org and it should get determined
- The second and the better way to determine the Executing service org should be the org unit of the user and there is an org rule for it which you have to maintain in the access sequence for the partner dtermination procedure. Please check for the rule in the Rule maintenece.
Thanks
Tarang

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