Business Process Push and Org Structure

Hi experts,
When using Business Process Push with email, do I need to assign the specific group of agents to the same org unit for a particular (email) queue that the email is pushed to? How does that affect the reporting side?
Thanks, Dave

Hi....VP,
Nitin already provided very good links.
Im adding to his reply.
Please go thru following threads.
http://help.sap.com/SAPHelp_46c/helpdata/EN/3d/72369adc56d11195100060b03c6b76/frameset.htm
http://www.sap-img.com/sap-ps.htm
http://www.sapprojectsystem.com/
http://www.sapprojectsystem.com/2008/05/03/sap-ps-documentation/
SAP Project System - A ready Reference ( Part 2 )
Regards
Chandra

Similar Messages

So Can I determine the business partners linked to user based on the assigned role and org. structure?

Hello, I am working on a SAP CRM 7 Sales implementation and we are implementing leads and opportunity scenarios. The current business organization model is that there multiple vertical and horizontal departments. This is typical matrix structure. This organization has done the segregation of its clients based on the verticals so every clients belongs to at least one or more Vertical department but Horizontal departments can contact all the clients. In the same way sales executives are also either belonging to one or more Verticals or Horizontal departments? Horizontal sales executive can create leads for any clients available in the system but a Vertical sales executive can only create lead only for the client belongs to his vertical and assigned to him. This can be achieved by creating organization structure and business partner relationship.
Now the problem statement is that few sales executives need work for both some Verticals and Horizontals at the same time. But requirement is that they should be able to do the both roles with single user id but multiple roles. So when sales executive is creating leads his vertical department, he should only be able to select clients assigned to his Vertical only but when he is creating lead for Horizontal department, he should be able to select any clients.
So Can I determine the business partners linked to user based on the assigned role and org. structure?
Please let me know if this is not clear also note we are only using CRM WebUI no SAP ePortal.
Thanks a lot your help in advance.
Regards
Sudesh Sharma

Thanks, Tahir
my problem has solved
Kind Regards,
Faisal

PS-Business Flow and Org structure

Dear All,
I was working into SAP-MM module form last 3 yrs and now got transferred to PS module and just started training. So required some document which help me to under stand business flow and Org structure. Pls help me.

Hi....VP,
Nitin already provided very good links.
Im adding to his reply.
Please go thru following threads.
http://help.sap.com/SAPHelp_46c/helpdata/EN/3d/72369adc56d11195100060b03c6b76/frameset.htm
http://www.sap-img.com/sap-ps.htm
http://www.sapprojectsystem.com/
http://www.sapprojectsystem.com/2008/05/03/sap-ps-documentation/
SAP Project System - A ready Reference ( Part 2 )
Regards
Chandra

What is a Business Process Repository and where do we get it in SAP?

Hi,
What is a Business Process Repository and where do we get it in SAP?

Hi,
Here is an another way to look at the BPR-Business Process Repository delivered by SAP.
1. Add the Web Dynpro application Business Process Repository (BPR) to your Favorites:
2. Choose Favorites Add Other Objects Web Dynpro Application in the SAP initial screen.
3. Enter SM_BPR_OVERVIEW in the field Web Dynpro Application.
4. Enter a description like ex. SAP BPR
5. Save your changes.
6. Now Call the saved - Web Dynpro application SM_BPR_OVERVIEW
7. You can see the BPR in a new browser window.
This info is available in SAP Help on Solution Manager.
Hope this helps.
Kathir

Business Process Analysis and Design

hellow fellows
Please can u explain to me briefly what's involved in Business Process Analysis & Design
Thanks
Rasham

Hello Rasham,
Business process analysis and design is a part of implementation / upgrade project. As name suggests it will analys client's business process to make the standard process across the group of company and make it most optimized to get maximum ERP support.
Some time it will cover under blueprint phase and some time it can be carried out as a saperate process before actual start of implementation.
The following link will give you detailed information about all phases of the project including Business Process Analysis and Design.
<a href="https://www.sdn.sap.comhttp://www.sdn.sap.comhttp://www.sdn.sap.com/irj/sdn/bpx-implement">Business Process Cycle: Implement Phase</a>
Hope this helps.
Regards,
Arif Mansuri

Inbound email receiving and processing: push and pull

Hi Experts
i know there are 2 alternative ways to configure the inbound email receiving and processing: push and pull
(see also /people/cathy.ma/blog/2009/06/23/introduction-to-the-interaction-center-agent-inbox)
My question is: what if i configured the email in push and, at the end of day, some emails are not already read by the Contact Center Operator ?
The day after will the agent see those unread email in the push queue, or in pull in the Agent Inbox (thus transforming them into work item) ?
Those emails are not lost. True?
Maybe it is a simplistic question
thanks for the support
Angelo T.

Hello Angelo,
No, actually. ICI interface "push" emails are handled just like a telephone call. You would never leave a telephone call sitting in the queue at the end of the day, and its the same with ICI emails. The key here is that ICI is real time! This is quite a different approach than the SAPConnect interface which uses workflow to route the emails to an Inbox (virtual queue). In the Inbox case, of course an agent would see lots of emails sitting in the queue the next day. Hope that helps!
Regards,
John

Business Process Modeling and Organizational Change Management

Many Change Management interventions are based on the business understanding the TO BE processes, how the process will change end-to-end, including not only the processes within SAP but also how they will interface with the entire application landscape. Id like to hear experiences and best practices. Who, how and when should those business process models be completed? What would be the role of Change Management in this piece?

Hi Claudia
Very interesting question!. This is the most challenging task an org unit is facing today. Before implementation you must be able to foresee what impact a new end to end business process would have on the present organizational set up. To visualize you need to have people who has knowledge in their respective business. It is no easy task. That is why you need to break & analyse each process in minute detail and compare to be process with the present process. To have an effective process in place you have to examine who is the Business process owner, if the owner does not follow or comply with the new process what is the risk involved, & what makes it mandatory that the process owner follows it and so is all down the line managers. What I mean to say is that by analyzing each and every new process you should be able to derive some KPI from this. This is how control can be built. This is all simple management technique but I have seen many new processes in ERP failing or not being used because of lack of Management control. I have answered who & how part. Now coming back to when part. The change management initiative has to start long before the actual ERP implementation. One has to prepare the organisation for taking a massive leap from a mere paper based organisation to accepting a system that can touch almost any business application. An organisation which has not prepared itself to accept the changes and hurriedly implements a system for the sake of project completion can see that the benefits projected in the business case may never be realized.
Reward points if found useful
Regards
Alok Sengupta

Problem with Business Process Publisher and AIA

After installing AIA 11.1.1.5, I installed the Business Process Publisher following the instructions in the AIA Installation Guide at http://download.oracle.com/docs/cd/E21764_01/aia.htm, sec. 8.3: "Manually uploading reference process models to business process publisher".
Since I could not find the Publisher installation files in the AIAFP install I downloaded from OTN, I used the Publisher installation files from the BPA OTN download (files Oracle_BPA_Suite_11.1.1.4_OTN_1of2.zip and Oracle_BPA_Suite_11.1.1.4_OTN_2of2.zip - I did not install BPA before installing Publisher).
Now when I launch Publisher the login page says "Currently, no exports are available. You can only log in to the administration area at this time". If I login, the new page does not show any AIA contents, only the message "There are currently no profiles available". (I am not sure which “exports” and “profiles” it is talking about).
Evidently something is missing, but I cannot figure out what.
Thank you,
Ugo

"Todd Bradfute" <[email protected]> wrote:
>
I'm trying to run the Business Process Tutorial (http://e-docs.bea.com/workshop/docs81/doc/en/integration/tutorial/tutWLIProcessCreateApp.html?skipReload=true#1025634)
in WebLogic Workshop 8.1 (Build 2003.0710.190003) and I'm having trouble
with
the part that says:
In the New Application dialog box, select Tutorial in the left pane,
and select
Tutorial: Process Application in the right pane.
In my setup, the New Application window has only "All" in the left pane.
And it
doesn't have anything "Tutorial" related in the right pane.
Any suggestions?
Thanks
-TAB
Hi TAB--
When you installed the platform, did you install the whole thing, or just part
of it? If you chose not to install the examples, or if you chose not to install
Integration, that would explain this behavior. If not, we'll try to go from there...
Thanks,
Mike

CRM Agent Inbox and Org Structures

Hi There,
Does anyone know if the Agent Inbox can be integrated with the CRM Org Structure so that the Forward To Groups/Persons will remain up to date (as per the HR org structure which is replicated to CRM). I know that the Forward to Groups are defined as a customising task so I am not sure if this is possible, but maybe there is a program that can compare the Forward to Groups with theorg structure and update them in a batch. This would be necessary when employees resign/join/move departments.
Kind regards,
Tarryn

Thanks for this.
We've effectively used a Non-ERMS solution as per the FAQInbox document.
We may need to look at switching over to ERMS to get this right.
Thanks again - Max Points awarded
Regards
Panduranga

Business Partner ID in Org structure Not generated

Hi,
when i am creating a New Department(Org.unit) in My Org Structure ,system is not generating a Bussiness partner ID number.
If system is not generating the number will there be any problem if i move ahead.
do let me know why system is not generating the Number
regards
subhash

Hi Subhash,
As you said BP will be generated successfully for the dept if you fill the all address correctly .otherwise not. so request you fill all address data include mail also and save and see bp would have cretaed. mail if you dont get BP.
regards
Muthu

SAP XI and Business Process Modelling and Monitoring

hi All,
Could anybody tell me whether SAP XI has any Business Process Modelling tools or any Process Monitoring tools?
If any, are these analogous to IBM WBIs Modeller and Monitor? Also does SAP XI provide any human interaction?
Regards,
Shree Norway

Hi,
In the XI-Repository you can build Business Procces with the Process Builder.
for Monitoring you can use the Workflow Monitoring on XI.
See also Transaction "SXMB_MONI_BPE"
Regards,
Robin

Business Partner Number in Org Structure

Hi,
While creating the organisations in org structure the BP partner nos are not generating.
Please let me know what can be done for this.
Also, how to set the BP no. ranges.
Regards,
Manu

Hi
please fill all the address value include country, region ,mail id everything for thast organisation structure and save and go back and do ppoma_bbp. it would have created bps for that org structure
tcode bucf - no range for bp - for this it creates internal number ranages
regards
Muthu

Refreshing business role assignment to org. structure

Hi Experts,
I am trying to change the assignment of business role in org. structure but the changes are not coming into effect.
i.e. initially i have assigned servicepro to my org. strcuture & i am getting the relevant screen on login into WEB UI.
Now i have changed it to marketingpro still i am getting the same screen.
Can any one of you suggest that how i can refresh such changes.
& can anyone also suggest how i can assign business role directly to users.
Thanks & regards
Nanda Kumar

Hi Nanda,
I assume the reason for Business Role change not refelecting can be
1. A Profile assigned in SU3 or
2. You are trying to open the Web UI from same browser session using a new tab in IE7 (internet explorer), you need to create a new browser session.IE7 tabbed browser does not recognize the changes in SAP GUI, you need to open in a new browser.
Regards,
Masood Imrani S.

Editing Business content infocubes and transfer structure

Please till me how to edit the installed business content cube , update rules and transfer structure.Once installed means where we can see the installed cube.

HI
bala
if you are activating a sd cube it will be visible in sd info area.
but if you want to see it in your own created info area
you have to drag and drop in your info area.
then you will be able to see it there.
hope this helps

Diff. between business process masterlist and business process procedurelis

hello gurus,
pls tell me the main difference between business process master list and business process procedure list
so please help me in this matter.
regards,
muralidhar.t

hi,
Business process procdures ( normally called as BPP) are one which explain users how to perform a transaction or a series of transaction for carry out a business acitvity ( Like creating a PR, converting PR and releasing it).
Business procedure Master list ( called BPML ) is done in the begining of the project to define the scope and cover all the processes that the project will be covering . You will track all the deliverables on the project based on the BPML ( It will contain process and sub process descriptions )
Example : Order to cash --> Book order, Acknowledge order, Amend order, Ship , Bill, returns etc..)
Hope this should give you an idea. For details refer to implementation methodlogies ( like ASAP) .
cheers
Rav

Business Process Push and Org Structure

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