Business Purpose field hidden in ESS portal for only one user

Hi All,
We have one wiered error  while creating an expense reort in ESS portal and this is only for one employee out of 15,000 users.
Problem:
The additional information for expense type " Business Purpose " field was hidden for one employee and infact this is a required field and the rest of 14,999 users are able to see this filed while creating an expense report.
We wern't able to replicate the same error in other systems like QA/ Dev boxes with the same authorizations and even from the same laptop. This user got the same problem even by  logging into different laptop.
SAP ECC 6.0 -  Release 603 .
Any suggestions or ideas will appreciate.
Thanks
Anil

Thanks for the reply.
We do not normally assign the Content Admin role in EP to the end user and his back end ECC role and EP portal role is 100% equal to the other users.   Audit won't allow to assign any special roles to end users.
Anil.

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