Business Rule RTP issue

Hello,
Currently I am seeing end users intermittently having issues on Business Rules. THe problem is that the description/prompt strings do not display when a user launches a rule. This seems to occur in both SmartView and IE8.
Has anyone experienced this sort of issue before ?
Cheers
Chris

I had some weird issues where the pop-up wasn't actually being displayed on the monitor, but it was opening (I think it was actually on 11.1.1.3).  We found this out by someone experiencing the problem, and then adding a second monitor for another purpose and the box would show up on the second monitor.  We ended up deleting the Excel items in the registry, and when Excel is reopened it rebuilt them and the popup worked, another option would have been to add a second monitor temporarily to move it back to the main monitor.
Regards
JTF

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