Business Rules not visible sometimes-via web and smartview

We use EPM 11.1.2.
we have a unique problem-Business rules (associated with forms)sometimes fail to appear either via web or smartview for our users.After logging out and back in,sometimes they appear again.
If we explicitly 'disconnect all' from smartview, close Excel, and go back in again, then the rules are visible.
It is becoming hard to tell when the users can or cannot see the business rules.
All users have the right provisioning-interactive user.
Has anybody seen this kind of behavior before?
We had a similar issue a while back-with eas web versus eas desktop client. Oracle gave us a specific fix for the eas business rules problem.
Edited by: 784749 on Sep 26, 2011 11:59 AM

Thats the strange thing; We use (native) groups to provision. This works fine for the other 5 users.
But even if I provision this one user for the Business Rules, they remain invisible to this user. (in Planning)
I discovered this morning that this user can create a new BR, but when I try to open it in AAS console I get an error
"Exception occured, Please check your log file for details."
Unfortunately, the log doesn't provide any more details. (even if I set the level to Debug)

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