Business scenarios in crm

sir can you send me business scenarios in crm in detail.

Hi Akshay arun,
Welcome to SDN.
http://help.sap.com/bp_crmv250/CRM_DE/index.htm
open the above link and click on 'Business information' which was on the left side of the screen
Then click on 'preconfigured scenarios'.
Here you will find all the generic scenarios for marketing, sales and service.
Regards
Nadh.

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SAP crm implementation business scenario for crm marketing project

Dear guru's
Can any body will help me to know about one sap CRM marketing implantation project business scenario.
Like one full process of marketing project and the integration of the other modules like r/3,
Like what end users do if we implanted the marketing project for one company,
Any industry but please give me detailed with the documentation if possible.
I practice with the best practice but iam not able to the comparison to the business process of the company.
No need to tell about company details I want to know only the process.
Like which type of company it is suet or which type of company it is not sute.
If there is any document like this type of company sauté for the marketing and like this type of company suites for the service modules like that.
this is sivaanjith this is my please help me to come out of this confusion.
Reards.
siva anjith

hi
well talking about the implementation project in CRM
let us assume we are implementing it in BANKING industry
here the requirement is in improvement in the field processing and all the effeciency of the sales or feet on street
so we implement the CRM marketing with CIC
what it will do that we start with first the readiness document that what all are the requirement of the bank and how the company can cope it with the help of CRM
then we prepare the BLUEPRINT to state that the data to be processed will be strucutured in CRM in how many phases or the timely schedule of the roll over of CRM in bank
next up we start with the configuration ,like we have to start campaigns and generate leads for the banks which may get converted into the opportunities
so have to do all the configuration of CRM according to the requirements being given
one thin g i forgot which is very imp is that we do requirement gathering,its pretty imp part of entire process
after getting these only we can do whatever we want with CRm
so after that we realise the configuration in realisation phase then we do those UATs and SITs
this way we phase out the CRM in any sector
just a gist of everything
hope i cleared some air
best regards
ashish

Looking for Business Scenario Configuration Guide for ECO CRM

hi,
I have the SAP E-Commerce for mySAP ERP: Business Scenario Configuration Guide (for ECO). I am looking for the same document for ECO CRM. Does anyone know where I can find this document?
kind regards
Michael

Hi
Check the following Configuration guides
C14: CRM E-Commerce available on
http://help.sap.com/bp_crmv250/CRM_DE/BBLibrary/html/BBlibrary.htm
Hope this helps
Regards
Rekha Dadwal

Create or Update Business Partner in CRM ?

Dear Folks ,
Scenario is to Create or update Business partner in CRM from thirdparty system via PI
It would be great if you could clarify the following
Hope we have BAPI to create and Update Business partner in CRM system but my question is
1. Can we use any predelivered PI content - Message Interfaces - as proxies ( Server proxies ) to create BP from system ?
2. Same interface will work for Update as well ?
IF so what is that content ? where to find for our PI System ?
3. Can we use the same way for Client proxies as well when we want to update the business partner ?
4. What are the inbound and outbound Message Interfaces are available ?
Any help will be highly appreciated
Thanks.,
Shiva

Hi Ravi ,
I think that i am not described my question properly , Say i have CRM system where i have to create BP for this input comes from external system (forget about the system ) , Here i want to use Proxy (Server proxy ) which helps me create Business partner in CRM system .
Here my question is If sap delivers the Inbound interface ( where server proxy already generated by SAP) , which i will use to create BP ?
Can we do in this way ?
Thanks
Shiva

Best Practice Business Scenario.

Hello,
Can any one please share your thoughts and best industry business scenarios with relevant information/links for implementing SAP GRC AC suite 5.3 with the following components?
1. SAP ECC with HR, BI and CRM
2. SAP IDM
3. Active Directory
Thanks in advance.
Thanks
-Harry

Hi Harry,
Implementation of GRC Access Control depends on the system landscape you have in your organization.
& it can be integrated with SAP ECC with HR, BI and CRM.
For more information go through with the following link:
http://www.sdn.sap.com/irj/scn/events?rid=/library/uuid/c0e1549c-6a36-2b10-4f95-bf36ebb10a9a&overridelayout=true
Hope it will help.
Regards,
Mohit

Integrating ECC business workflow into CRM

What is the best approach for integrating (or not) ECC business workflow into CRM?
For example, lets say you have an elaborate custom workflow built in ECC for blocked sales orders which triggers a workitem to the CSR user ID into the SAP SBWP inbox.
But now you are implementing CRM and your customer service reps want to "live" in CRM.
So you want them to be aware that they have a blocked order assigned to them in ECC SBWP inbox.
Whats the solution?
Do they have to toggle over and login to ECC, so they have to "work" 2 inboxes?
Is there some solution existing in SAP between these 2 systems that synchs the workflows, such that you can open and process and complete the workflow inside CRM?
Do you have to write some custom "notification" that sends CRM a message letting them know ECC has something?
We have order management in ECC, CRM only being used for service notifications and customer interactions, but CSRs envision "one cockpit" or one inbox for all their to-dos.
We do not use Portals, so the integrated inbox is not an option.

Hi Jason,
Did you find a solution for this ?
I have a similar requirement where i need to trigger a workflow in SAP CRM and i need the approval request to flow to ECC as my approvers work only in ECC and never in CRM !
Is this integration a valid scenario ? and can we configure this ?
It would be of great help you you can share any documents available on the same.,
Thanks & regards
Krishna

B2B OCI - One Step Business Scenario

Hello Experts,
I'm currently implementing an OCI "One Step Business" Scenario where our catalog is included in a customer's SRM system.
I would like to know which XCM and Shop Scenario is the most adapted for this case. Because "OCI" often refers to integrating a customer's catalog in our webshop which is not the case here.
Do you know a link which explains in details the different B2B shop scenarios? (HOM, Business on Behalf, etc.).
Many thanks,

E-Commerce OCI "interface" can work two ways.
1 In the normal E-Commerce scenario, you are a "selling" organization. You are maintaining the product catalog external to the CRM system. Your customers can order products from this external Catalog in to the E-Commerce (ISA) cart and order. CRM E-Commerce application transfers items from this external catalog into its cart using OCI. In this scenario this is behaving as a OCI Client.
2 If you are doing what is called "One-Step-Business" using E-Commerce, then you are still a "selling" office and integrating your E-Commerce system to your customer's SRM (EBP) system. You are maintaining your Product Catalog in the CRM system. Your customer is large, do lot of business with you and they would like "_automatic_" integration of your E-Commerce system's catalog "directly" into their Buying system (SRM). In this scenario also, OCI comes into play and the existing OCI framework will "transform" the normal E-Commerce catalog into "OCI server" mode.
You are asking about scenario (2). In this scenario, the buying customer will start their purchase from their SRM system. When they want to buy a product from you, their SRM configuration will "launch and login into" your E-Commerce application and display the Catalog and Cart. Once they have selected their products from catalog and added to their basket, they can "Transfer" the contents to their SRM Purchase Order.
The transferred "order" will be stored in the CRM as a "Lean quotation". If you "fully" implement the one-step-business, you have to configure for Lean Quotation and as per SAP you may also need SAP-PI solution.
For scenario (2) there isn't any XCM configuration setting to do. However, the buying organization (your customer) will need your input to set their SRM hook to your webshop. If they also want additional attributes to be shared, then your customer will need to do some ABAP programming in the SRM system as well as some Java changes in your CRM Webshop.
Easwar Ram
http://www.parxlns.com

SOLAR01: Business Scenarios

Hi,
I am getting the error when I do the following:
1.) Go to a project in SOLAR01
2.) Highlight "Business Scenarios"
3.) Go to the Structure tab and source set to business process repository, open the input help
4.) From the "Buinsess Process Repository Selection Help" screen, select SAP CRM-->Field Applications
Error: Error while removing contexts.
Message no. SOLAR_MESSAGES031
Please help urgently.
Thanks,
Rinkal

Hi,
The BPR-content is stored within software component ST-ICO,
if you run Function module SOLAR_BPR_F4 in test mode with
I_STRUCT_TYPE = BMBSL
than you can see, this is what you should be seeing.
mySAP SRM
Catalog Content Management
SAP SRM 6.0,SAP NETWEAVER 2004S
SAP SRM 4.0,SAP NETWEAVER 04
SAP SRM 3.0 (WITH SAP EBP 4.0),SAP R/3 ENTERPRISE 47X110
SAP SRM 3.0 (WITH SAP EBP 4.0)
SAP SRM 2.0 (WITH SAP EBP 3.5)
These contents is delivered with patch 8 of component ST-ICO
note 629829 describes, how to download the most up to date Solution
Manager content from Service Marketplace
Also check note :1327596
Normally this error disappear when ST-ICO is upgraded.
Hope this helps.
Regards,
Shyam.

Business scenarios for daily, weekly and nightly loads!!

Can any body tell some Business scenarios for daily, weekly and nightly loads where we monitor the loads in Production support.
Regards
srikanth.ch

Hi,
It all depends on your business needs. In general on daily basis you will load the SD and MM which will cover all the stock and sales done for day. Generally most of the clients use Lo Cockpit extraction for both the modules. FI chains will run on month end for example the AP(Accounts Payable),AR(Accounts Receivable) chains will be run on the month end.
Some SD datasources : 2lis_13_vdhdr, 2lis_13_vditm, 2lis_13_vdkon - all these to pull billing related data
Some MM Datasource : 2lis_03_bx and 2lis_03_bf.
Regards,
Harish Raju

Variable declaration in BEx - Business scenario's

Hi,
I need some documents about all kind of variable declaration with some example business scenarios in MM, FI-CO modules.
will assign you a reasonable points
Regards,
Pooja.S

Hi Pooja,
The processing type of a variable may be varies from business requirement.
In general we will use the processing type:
Replacement Path : If you specify a variable as a characteristic value, you do not have to specify a text for the characteristic value right away. Instead, you can fill the text field dynamically and specifically for the characteristic that you use for the variable when you execute the query. To do this, define a text variable with automatic replacement.
[http://help.sap.com/saphelp_nw70/helpdata/EN/bd/589b3c494d8e15e10000000a114084/content.htm]
Authorisations: If the user belongs to Asia PAciffic region and he must see only details of his region then we can create a variable Region vt Processing type Authorisations so that he vl able to see only that region's data.
[http://help.sap.com/saphelp_nw70/helpdata/EN/44/599b3c494d8e15e10000000a114084/content.htm]
SAP EXIT: If you want to define a query that only ever displays the data from the current month, drag the delivered variable current month (technical name 0CMONTH) for the characteristic calendar year/month (technical name 0CMONTH) into the query filter.
[http://help.sap.com/saphelp_nw70/helpdata/EN/f1/0a5702e09411d2acb90000e829fbfe/content.htm]
Customer Exit: You want to use one characteristic value to calculate a second characteristic value. The InfoProvider only contains the calendar day. However, you now also want to display the cumulated value for the relevant period (beginning with the first day of a quarter) in a query.
For the first day of the quarter, use a variable with customer exit processing. If you now enter the current calendar day (for example, 06/19/2000), a start date of 06/01/2000 appears in the customer exit, and the cumulated value of this period can be displayed.
[http://help.sap.com/saphelp_nw70/helpdata/EN/f1/0a56f5e09411d2acb90000e829fbfe/content.htm]
I hope this helps you.

To Get the list of sales orders for a Business partner in CRM.

Hi all
Is there any Function module or BAPI to get the Sales orders for a Business partner in CRM. I know there is a BAPI to get the list of sales orders for a customer in ECC, but I donu2019t know how to get the list of sales orders for a Business Partner in CRM.
Can anybody tell me if there is an inbuilt function module or BAPI available?
If not how can I pick the sales orders of a business partner in CRM? Between which tables should I apply a join and write SELECT statement to get list of sales orders for a business partner in CRM.

Hi Jessica,
Try CRM function module CRM_BUPA_READ_ORDER_OBJECTS.
You'll get a table with the documents associated to that partner, where you can work on.
Kind regards.

I have a query relating to creation of Business Partner in CRM

Hi Group,
I have a requirement that, I need to created a Business Partner in CRM by using a BAPI. I don't have an idea of which BAPI to be used for doing this.
So please kindly provide me the details of the BAPI to fulfil this requirement.
I need your valuable suggestions on this issue.
thanks in advance.
Regards,
Vishnu.

Vishnu,
You can use 'BAPI_BUPA_CREATE_FROM_DATA' to create BP's in CRM .
Look under CRM General&Framework forum,search for this BAPI you get tons of threads with examples.
Thanks,
Thirumala.

Mapping between ICProfiles in CRM 5.0 VS Business role in CRM 7.0

We're upgrading CRM Webclient UI from CRM 5.0 to CRM 7.0. As per Upgrade Master Guide, there is listing of Migration activities. We're working on Migration Activities for IC Profiles in CRM 5.0 to Business Role in CRM 7.0.
Please advise us how to do mapping to set up Business Profiles on the basis of IC Profiles in CRM 5.0
Thanks,
Saeed

This issue has been resolved. MAy be closed.
This is manual mapping process

Initial Load of IS-U business partners to CRM - wrong business partner cat

Hi Gurus,
when donwloading CUSTOMER_MAIN from R/3 to CRM
Where is determined that the business partner in CRM should be created in the business partner category 'Person'?
We have the problem that all our business partners in CRM are now 'Organizations' (but were sold-to-parties in R/3 with account group DEBI)
PIDE - setting is:
R/3 account group DEBI ---> classisifaction 'B' ('Customer')
In the customizing of the business partner roles for the role type CRM000 (and for all the others) Organization, Person and Group is all allowed by default.
The download itself and the number ranges work fine.

The reason for the problem is unknown but a workaround is to first initial load BUPA_MAIN instead of CUSTOMER_MAIN, then the right business partner category is taken by the system

Authorization for specific business scenario or business step in solar01

Dear all,
we have an issue regarding solution manager blueprinting management restricting an access to specific nodes. Our goar is to have several substructures devided by modules like: FI, SD, PS and etc. And each team member according his position in a company should have an access only to his substructure and all the related documentation below that. Saying an access means a change mode not a display access.
Please find the steps have been performed during the configuration of project below:
All the configuration around system landscape has been done properly.
A new project for solution was created in solar_project_admin.
A correct logical componens has been assigned.
All the required users have assigned as a team members of a project.
At the projec. team member tab a box has been checked in for: restrict changes to nodes in project to assigned team members.
A proposed structure of nodes has been created within Tx solar02.
The right team members have assigned to specific node. So that only they suppose to have a change permission within that nodes. All others read only access.
Every user has sap_solar01_all role assigned to him. We have tryed assigning varios roles according to http://help.sap.com/saphelp_sm310/helpdata/en/db/a1033b2a98f46ae10000000a11402f/content.htm
However as a result we are having a change permission allowed for every node within the structure. Like FI responsible member can access to any node from a tree. And he can make a change for SD related documentation.
Please assist regarding this issue.
Kind regards,
P.S.
I found a thread with a similar problem which was solved by activating a checkbox which is already activated in our system and actually doesn't solve that problem for us.
Authorization for specific business scenarios in Solar01/02
Edited by: Artjoms Nikulins on Mar 11, 2010 3:37 PM

Hi
As far my knowldege goes this is not possible to do within same project or making the same.
You can have project specific access given to member but you cannot go module wise authorization.
Ofcourse there satellite system authorization will be different but not in solman.
In addition check this security guide
https://websmp104.sap-ag.de/~form/sapnet?_SHORTKEY=00200797470000075728&_OBJECT=011000358700007187872005E
Hope it ans ur query.
Regards
Prakhar
Edited by: Prakhar Saxena on Mar 12, 2010 3:22 AM

Business scenarios in crm

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