BUSINESS USER CAN'T OPEN THE REPORT

Hello experts,
One of our business users(branch manager) working outside the main office is having issues with one of our dashboard reports. What I don’t understand is, when I open the same report here in my office everything works fine. We have tried to reboot the computer, checked his privileges so far nothing has worked. Below is the error message is getting,
Error Codes: OPR4ONWY:U9IM8TAC:OI2DL65P
State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred. [nQSError: 43113] Message returned from OBIS. [nQSError: 46008] Query Failed: [nQSError: 46008] Internal error: File server\Query\Optimizer\Request\Src\SQRRqDumpout.cpp, line 2929.
Does anyone ever encountered same issue? I will appreciate your help

Hello again!
What we need to do is to come up with some tests to isolate what the issue is. If they are the only user/branch having the issue, then that is somewhere to start. Lets try:
1) Get the user to log on to their Dashboard as someone else and access the same report. This will help us find out if its a account issue.
2) Get the user to log on to the Dashboard as their user and try accessing the data from a different branch. This will help us find out if its a data issue.
Additionally, could you help answer a few other questions?
1) What version of OBIEE are you using?
2) What OS?
3) Whats the Data Source?
4) Is the report complex? Does it have any long calculations in it? - If you could send the request XML that would be great.
Thanks,
Chris

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PACKAGE BODY pmc_lib IS
-- Procedure to run the report.
procedure run_reports(v_report_name in varchar2, -- Report Name with or w/o a path.
v_commode in number default synchronous, -- commode
v_execmode in number default runtime, -- execute mode
v_file_sys in number default filesystem, -- dummy
v_param_list in paramlist, -- parameter list
v_show_modes in varchar2 default null) is -- used for testing,
-- if set to anthing but null, the report properties will display
-- on the screen through an alert prior to printing.
v_errorcode number;
v_errortext varchar2(600);
v_initialized boolean := false;
v_prop_reportserver varchar2(200);
v_report_path varchar2(200);
v_user varchar2(100);
v_user_sessionid number;
v_forms_version varchar2(100);
v_default_report_server varchar2(200);
v_default_server_domain_path varchar2(200);
v_connect_string varchar2(3) := get_application_property(connect_string);
v_user_name varchar2(35) := get_application_property(username);
report_id report_object;
reportserverjob varchar2(100);
v_jobid varchar2(100);
rep_status varchar2(100);
v_url varchar2(500);
v_url2 varchar2(500);
v_parameter_value varchar2(100);
v_destype_param_value varchar2(100) := null;
v_desformat_param_value varchar2(100) := null;
v_desname_param_value varchar2(100) := null;
v_value_n number := 0;
v_param_type number := text_parameter;
v_prop_execmode number;
v_prop_commode number;
v_prop_destype number;
v_prop_filename varchar2(200);
v_prop_source_block varchar2(200) := null;
v_prop_query_name varchar2(200) := null;
v_prop_desname varchar2(200) := null;
v_prop_desformat varchar2(200) := null;
v_prop_reportserver varchar2(200) := null;
v_prop_other varchar2(200) := null;
v_mimetype varchar2(200) := null;
v_selected_mimetype varchar2(200) := null;
report_not_generated exception;
report_id_not_found exception;
BEGIN
v_forms_version := get_application_property(version);
v_prop_reportserver := get_report_object_property('report1', report_server);
v_report_path := null;
v_user := v_user_name || '/' ||
get_application_property(password) || '@' ||
v_connect_string;
if v_connect_string = 'NNN' then
v_default_server_domain_path := 'pmcoracapp01.aapmc.com/reports/rwservlet';
v_default_report_server := 'rep_pmcoracapp01_frhome1';
else
v_default_server_domain_path := 'oradevsrv.aapmc.com/reports/rwservlet';
v_default_report_server := 'rep_oradevsrv_frhome1';
end if;
v_initialized := true;
-- Check to see what version of forms is running.
if substr(v_forms_version, 1, 1) <> '6' then
-- Check to see if WEB version is running
-- This may be an unnecessary check.
if (get_application_property(user_interface) = 'WEB') then
report_id := find_report_object('report1');
-- id_null won't work on a report_id in Version 6, may put back in 10g once version 6 is gone completly
-- if id_null(report_id) then
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-- end if;
-- Because of Convertions from old system the following are needed.
-- 1) If 'execmode' is runtime, then change it to batch.
if v_execmode = runtime then
     v_prop_execmode := batch;
else
     v_prop_execmode := v_execmode;
end if;
-- 2) If Report name has an attached path, then remove it.
v_value_n := instr(lower(v_report_name), 'k:\pmc\new\');
if v_value_n = 0 then
     v_prop_filename := v_report_name;
else
     v_prop_filename := substr(v_report_name, v_value_n + 11);
end if;
-- From looking at the FORMS, 'destype' parameter is always passed in from the FORM.
-- It is either 'preview' or 'file'.
-- This is here for the converstion from Forms 6 to 10g.
-- If for some reason destype has not been passed in as a parameter, you will get a FORM error,
-- saying the parameter does not exists.
begin
-- 3) If 'destype' is one of the following, then change it to cache.
get_parameter_attr(v_param_list, 'destype', v_param_type, v_destype_param_value);
if lower(nvl(v_destype_param_value, 'null')) in ('preview', 'file', 'null') then
v_prop_destype := cache;
-- 3a) If 'destype' was = 'file' then check the 'desformat' and 'desname'.
if lower(nvl(v_destype_param_value, 'null')) = 'file' then
-- 3b) Get 'desformat' value
get_parameter_attr(v_param_list, 'desformat', v_param_type, v_desformat_param_value);
-- 'delimited' was not working, so change all 'delimited' to 'delimiteddata'.
if lower(nvl(v_desformat_param_value, 'null')) = 'delimited' then
     v_desformat_param_value := 'delimiteddata';
end if;
-- 3c) If 'desformat' is NOT one of the following, then change it to pdf.
if lower(nvl(v_desformat_param_value, 'null')) not in ('pdf', 'xml', 'rtf', 'delimiteddata') then
v_prop_desformat := 'pdf';
else
v_prop_desformat := lower(v_desformat_param_value);
end if;
-- 4) Get 'desname' property.
get_parameter_attr(v_param_list, 'desname', v_param_type, v_desname_param_value);
v_prop_desname := lower(v_desname_param_value);
end if;
else
v_prop_destype := lower(v_destype_param_value);
end if;
exception
when others then
null;
end;
-- If a desformat is rtf, xml, or delimited then get a mimetype to pass to the url
if lower(v_prop_desformat) = 'rtf' then
v_mimetype := '&mimetype=application/msword';
elsif lower(v_prop_desformat) = 'xml' then
v_mimetype := '&mimetype=application/vnd.ms-excel';
elsif lower(v_prop_desformat) = 'delimiteddata' then
v_mimetype := '&mimetype=application/vnd.ms-excel';
end if;
-- 6) If the Following are not set within the Report Object then
-- set them to the following defaults.
-- These are al required to be set for the Report Object to Function.
-- These are the defaults for AAPMC.
v_prop_execmode := nvl(v_prop_execmode, batch);
v_prop_commode := nvl(v_prop_commode, synchronous);
v_prop_destype := nvl(v_prop_destype, cache);
v_prop_desformat := nvl(v_prop_desformat, 'pdf');
v_prop_reportserver := nvl(v_prop_reportserver, v_default_report_server);
-- Set All Report_Object Properties
set_report_object_property(report_id, report_execution_mode, v_prop_execmode);
set_report_object_property(report_id, report_comm_mode, v_commode);
set_report_object_property(report_id, report_destype, v_prop_destype);
set_report_object_property(report_id, report_filename, v_prop_filename);
set_report_object_property(report_id, report_source_block, v_prop_source_block);
set_report_object_property(report_id, report_query_name, v_prop_query_name);
set_report_object_property(report_id, report_desname, v_prop_desname);
set_report_object_property(report_id, report_desformat, v_prop_desformat);
set_report_object_property(report_id, report_server, v_prop_reportserver);
set_report_object_property(report_id, report_other, v_prop_other);
-- Run Report_Object
reportserverjob := run_report_object(report_id, v_param_list);
v_jobid := substr(reportserverjob, length(v_prop_reportserver) + 2, length(reportserverjob));
-- If Report Status is not 'FINISHED', then loop till it is.
if reportserverjob is not null then
rep_status := report_object_status(reportserverjob);
while rep_status in ('RUNNING', 'OPENING_REPORT', 'ENQUEUED') loop
rep_status := report_object_status(reportserverjob);
end loop;
if rep_status <> 'FINISHED' then
raise report_not_generated;
end if;
-- Create 1st part of url.
v_url := 'http://' || v_default_server_domain_path || '/getjobid' || v_jobid || '?server=' || v_prop_reportserver;
-- Check for mimetype.
if v_mimetype is not null then
v_url := v_url || v_mimetype;
end if;
-- Final part of url.
v_url2 := 'javascript:window.open("' || v_url || '", "", "fullscreen=no, titlebar=no, location=no, toolbar=no, menubar=no, status=no, resizable=yes"); self.close()';
-- This is the built-in that calls a new browser window
web.show_document(v_url2,'_blank');
else
raise report_not_generated;
end if;
end if;
-- Destroy the parameter list.
destroy_parameter_list(v_param_list);
else
-- This section if for Client Server, Version 6 of forms.
-- It will do the same as before the conversion.
-- It is only used before the complete conversion.
if v_report_name is null then
return;
end if;
v_value_n := instr(v_report_name, 'k:\pmc\new\');
if v_value_n = 0 then
     v_prop_filename := 'k:\pmc\new\' || v_report_name;
else
v_prop_filename := v_report_name;
end if;
run_product(reports,
v_prop_filename,
v_commode,
v_execmode,
filesystem,
v_param_list,
null);
end if;
-- create history record of the report being run
insert into pmc_report_history values(
s_pmc_report_history.nextval,
v_prop_filename,
v_user_name,
sysdate,
v_forms_version,
v_jobid,
v_destype_param_value,
v_desformat_param_value,
v_desname_param_value,
v_prop_destype,
v_prop_desformat,
v_prop_desname,
v_mimetype,
v_window_open_params);
commit;
exception
when report_id_not_found then
show_user_alert('ERROR: Cannot Find Report Object!', null);
when report_not_generated then
show_user_alert('ERROR: Report Not Generated!', null);
when others then
v_errorcode := SQLCODE;
v_errortext := SQLERRM;
show_user_alert('ERROR : ' || v_errorcode || ' = ' || v_errortext, null);
end;
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