BusObj XI R2 Deski login error for user - works on one PC but not another

Hi,
I have a user logging into Deski on her PC but getting:
[repo_proxy 13] SessionFacade::openSessionLogon with user info has failed(Enteprise authentication could not log you on. Please make sure your logon information is correct.(hr=#0x80042902)
If she logs in on my PC her ID/password works just fine.
We reinstalled Deski and cleared any server information but with no difference.
And here's the odd thing.... I can login OK on her PC... so the client looks installed OK.
Any ideas?
Thanks,
Dean

HI Dean,
The issue could be that the user account might have got corrupted.We can delete the user preferences from the registry.
When the user logins to dektopintelligence, it recreates the user information in registry.
Note:Take a backup of the registry of client's PC,before making any changes.
Click on File->Export
Save the registry information.
->Click on Start->Run->regedit
->Select HKEY_CURRENT_USER->Software->Business Objects->Suite 11.5->default->Application Preferences
->Delete Business Objects Reporter.
->Also delete the User Pref (the account with which you have logged into the system).
Now try to test the issue by logging to deski.
Hope the information helps!!
Regards,
Shubha.

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RIGHT(OrgCode2, LEN(OrgCode2) - 2) MeasurePC,
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WHEN MONTH(GETDATE()) = '8' THEN '11'
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CURRENCYCODE
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ACTUALS_GM101
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ACTUALS_GM101
2014
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GM101AVAIL
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ACTUALS_GM101
2014
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ACTUALS_GM101
2014
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ACTUALS_GM101
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BusObj XI R2 Deski login error for user - works on one PC but not another

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