Button on slides randomly doesn't work

Hi there, apologies for posting another question but this is quite bewildering.
I have a project that has some slides that have a number of images on them. Each image is a button that executes an advanced action that "opens" a "layer/lightbox" that has relevant information on it (and hides any other that may be open at the time) plus a small "X = close" button in the top right corner that does the reverse. Basically the images open hidden grouped items creating the illusion of layers, etc, and the close button hides each "layer" accordingly. Testing locally everything behaves perfectly and smoothly.
It's only when uploaded to the LMS that the following issue occurs, in that occasionally, for some users the X button in the top of the "layer" doesn't work. The user is kind of stuck... well, not really - other slide buttons like forward and back, plus the master slide menu buttons all work no problem.
The X buttons are smart shapes and at the top of each groups timeline.
When I test and check they can work perfectly on first test but then the problem manifests the next time I check. It may be the third or fourth time, but if I try enough times the glitch occurs.
Something that may be related and is also bugging me is that in order for the information to look clean on the slide each group has a smart shape layer background that is sized to the 'stage area' to block out the underlying information. The shape is white with 100% opacity and no timeline effects or Timing fade, yet when I view it online I can definitely see the "base layer" background seeping through very, very slightly. Like a hint of transparency. Which makes me think that something in these particular slides is corrupt and causing the issues.
Has anyone else witnessed something similar? I did check and this is not a Pause/Continue slide error (AFAIK) but I couldn't find anything about buttons random not working.
Thank you as always for taking time out to read.

Hi Lieve. Thank you for the prompt response.
The background shape that is slightly see through is in each (hidden) group on the slide itself. Basically, on one slide I have 9 groups that each have a smart shape as a background (bottom of it's timeline grouping), and the same thing on 3 other slides.
The background shape layer in one of the hidden groups:
The slight transparency issue:
I would provide more comprehensive screengrabs of what I am describing but the image content is quite gruesome (medical) and I wouldn't want anyone get ill on these forums.
I was just reading that Dare To Share link and am really impressed how well you explained the functionality. The original documentation was not so great. I will have to apply Shared Actions to all future Captivate module development.
The action associated with the Close button:
Again, thanks for your assistance.

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