Buttons not working; then losing connectivity on certain apps, but the browser continues to work

For Torch 9800: only the touch screen buttons are working. The entire keypad and the top 5 buttons (menu, send, etc) were not working. I did several battery pulls and it finally started working. However BBM, FB, WhatsApp, BB App Store stopped working, but the web browser was still working, so it was not a connectivity problem. Then the keyboard problem started again. I did another battery pull and is started working again, but still to access to FB, BBM or Whatsapp, App word. Please help.

Hi and Welcome to the Community!
Wow...lots of problems there...and impossible, without some significant diagnostics, to deduce just what the culprit it. It could be hardware, it could be software, it could be moisture intrusion, it could be other things, it could be a combination of things.
So, first off, do you at all suspect moisture intrusion? If so, then
REMOVE YOUR BB BATTERY NOW!!!
Run, don't walk, to this FAQ:
http://www.blackberryfaq.com/index.php/Got_Your_BlackBerry_Wet%3F
Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.
If you are 100% certain of no possibility, even remote, of moisture intrusion and/or you have done the above and there is no change, then the next thing to try is a clean OS reload. What I suggest actually is to reload your OS clean -- as "bare bones" as possible...no add-on apps, no extra things, no themes, truly bare bones. Then, if the behavior immediately presents, you can stop as you then know that it's either hardware or un-fixable moisture intrusion. On the other hand, if the behavior does not immediately present, then run like that for perhaps a week...long enough to be convinced that the behavior will not recur. Then, after that week, add just one thing...only one, no matter how tempting it is to add more. Run again for another week if the behavior does not present. Once the behavior does present, you know your culprit! I realize this is tedious, but you have a special problem, and special diagnostics are IMHO required.
So, to do that OS reload, at the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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