Buy creative cloud, but encore cs6 request serial

Hi,
Today signed Creative Cloud, I install Encore CS6, but it asks serial. Why?
Thanks

Hi !
Make sure that Premiere Pro CC is activated(Click on Help > Sign out, if you see it. It is activated)
Then Launch Encore CS 6,it should work fine.
Thanks !

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I want to buy Creative Cloud but can´t do it in my country (Uruguay), have any problems if I change my country??

I want to buy Creative Cloud but can´t do it in my country (Uruguay), have any problems if I change my country??

Your Adobe account details need to match your billing address so I'm afraid you can't select another country to get round this. Please contact a reseller.
Kind regards
Bev

Creative Cloud InDesign Crashed, Now Requests Serial Number?

While working within InDesign, it crashed! I loaded it back up but instead of letting me in, I'm now being prompted for a serial number. I tried to talk with chat support but that's not working either. Haylp! Thanks!

Hi Little_Indiana,
You might try uninstalling and reinstalling
For Uninstall
Control Panel > Programs & Features (Windows 7)
Control Panel > Add/Remove Programs (XP)
Mac HD > Applications > Utilities > Adobe Installers (Mac OS X)
and then reinstall using Adobe Application Manager from the Start Menu (Win) or Applications folder (Mac)
-Dave

I buy 1 year of student creative cloud but when i star the program(Illustrator) ask me for a serial number. What i have to do?, I buy 1 year of student creative cloud but when i star the program(Illustrator) ask me for a serial number. What i have to do?

I buy 1 year of student creative cloud but when i star the program(Illustrator) ask me for a serial number. What i have to do?, I buy 1 year of student creative cloud but when i star the program(Illustrator) ask me for a serial number. What i have to do?

The CC does not needs any serial number, it is based on Adobe ID.
In case you are being asked for serial number then you can refer to.
Creative Cloud applications ask for serial number
Re: Invalid serial number?
Regards
Rajshree

I bought Creative Cloud, but can't use Illustrator because it says I need a serial number.

I've read that my account should activate after signing in, but it doesn't work for me. What do I do?

@350125 -
Here are several trouble-shooting methods that should get the applications activated again by your Adobe ID:
A. Follow steps 4 and 5 of http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html:
Launch the application.
Click the License This Software button.
See your Adobe ID in the dialog and click the Sign In button.
B. Use the Adobe Application Manager to install a different application to trigger activation using your Adobe ID.
C. If one application launches without asking for a serial number but another does, then from the application that is activated choose Help > Deactivate from the menu. Relaunch and activate either application.
D. Re-install the Adobe Application Manager from here: http://www.adobe.com/applicationmanagerpatch/index.html. Then launch the application again.
If none of these methods resolve the issue then provide:
Your operating system version.
The following three log files: PDApp.log, amt3.log and oobelib.log.
Email this information to [email protected].
Getting the log files on Windows:
Open the Command Prompt.
Type mkdir Desktop\logs and press Enter. This will create a folder called logs on your Desktop.
Type copy %temp%\PDApp.log Desktop\logs\PDApp.log and press Enter. This will copy the file PDApp.log to the folder logs.
Type copy %temp%\amt3.log Desktop\logs\amt3.log and press Enter. This will copy the file amt3.log to the folder logs.
Type copy %temp%\oobelib.log Desktop\logs\oobelib.log and press Enter. This will copy the file oobelib.log to the folder logs.
Zip the folder logs using a Zip program like 7-Zip (available from http://www.7-zip.org).
Getting the log files on Mac OS X:
Open the Terminal (located in the Utilities folder under Applications).
Type mkdir ~/Desktop/logs and press Enter. This will create a folder called logs on your Desktop.
Type cp ~/Library/Logs/PDApp.log ~/Desktop/logs/PDApp.log and press Enter. This will copy the file PDApp.log to the folder logs.
Type cp /tmp/amt3.log ~/Desktop/amt3.log and press Enter. This will copy the file amt3.log to the folder logs.
Type cp /tmp/oobelib.log ~/Desktop/oobelib.log and press Enter. This will copy the file oobelib.log to the folder logs.
Type tar -czf ~/Desktop/logs.tgz ~/Desktop/logs and press Enter. This will create the file logs.tgz on the Desktop. You can safely ignore the message: tar: Removing leading '/' from member names.

On octuber 31th I called the adobe office to buy creative cloud, I can use photoshop but y cant use lightroom. I have already payed o thah date i have mencioned but I cant use the lightroom. what can i do?

hola
como me aseguro de bajar lightroom? ya pagué y no encuentro la manera de bajar este programa

Can you send me te serial number Please? My orden number is
c0057916628MX
I am desperate, I hace to do my homework, I am a student of photography.
Thanks
Vero
Enviado desde mi iPad
El 14/11/2014, a las 9:04, JimHess <[email protected]> escribió:
on octuber 31th I called the adobe office to buy creative cloud, I can use photoshop but y cant use lightroom. I have already payed o thah date i have mencioned but I cant use the lightroom. what can i do?
created by JimHess in Photoshop Lightroom - View the full discussion
Why can't you use Lightroom?
Will Lightroom not install?
Do you have Lightroom 5 standalone version installed?
Please provide more details, and I'm sure we can help you sort things out.
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/6929696#6929696 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/6929696#6929696
To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
Start a new discussion in Photoshop Lightroom by email or at Adobe Community
For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

I am trying creative cloud but want to use flash cs6 how can i do this?

i am trying creative cloud but want to use flash cs6. How can i do this? I need to use action script 2.0
Would appreciate any help.
Thanks
-Alex

If you want to purchase CS6 it can be purchased thru the page linked below:
CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
You can also use CS6 as part of your sunscription to the Creative Cloud.
If you want to get the trial version of CS6, you can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html

I would like to move 2 users to creative cloud, but maintain all the other users (myself included) on CS5. Can I still get the reduced monthly rate? What serial number should I use?

I would like to move 2 users to creative cloud, but maintain all the other users (myself included) on CS5. Can I still get the reduced monthly rate? What serial number should I use?

Hi Thomasjewell,
Yes you can avail the discounted prices even you are upgrading the product just for two users. You can use the serial number for your Creative Suite 5 product.
You can follow the link: https://creative.adobe.com/plans in order to purchase Creative Cloud for Teams product.
Let me know if it works or not.
Thanks,
Ratandeep Arora

I have downloaded the trialversion of Creative Cloud but dit not purchase it. Now "devellopment" in Lightroom 5 has been disabled but I had a purchased version including serial number of Lightroom 5 . How do I get "devellopment" back?

How do I get back "devellopment" in Lightroom 5. It has been disabled after I have downloaded a trialversion of Creative Cloud but did not purchase it.

Uninstall the trial version of the creative cloud. This process will not interfere with your catalog, preferences and personal files it will just remove the application.
Download the Perpetual License version of LR 5.6 at the link below. Install and enter your serial number, voila.
Product updates

Why won't Business catalyst says I need to buy Creative Cloud to publish my site, but I already have

Business catalyst says I need to buy Creative Cloud to publish my site, but I already have Creative Cloud and am logged in properly.

I have checked the site and it does shows up web hosting plan. But the email on which site is published is not using CC subscription as a result BC is asking you to upgrade the site.
Please get in touch with support team and provide them subscription information :
join live chat with support team :
http://helpx.adobe.com/contact.html?product=muse&topic=downloading-ins talling-and-setting-up
Click on I still need help.
Thanks,
Sanjit

Hi, i want to buy a licence of Creative Cloud, but i have one question... Whats the best choose for a little enterprise?? And if i buy a Single Person Licence, on how many pc's can i install the suite??

Hi, i want to buy a licence of Creative Cloud, but i have one question... Whats the best choose for a little enterprise?? And if i buy a Single Person Licence, on how many pc's can i install the suite??
Thanks for helping

no, that's incorrect.
you can activate on 1 mac and 1 pc, or 2 pc's, or 2 mac's, concurrently.
i have cc installed on 2 pcs and 1 mac. i can only activate 2 at any one time which works well for me because my pcs are at home and my office and i use them most of the time.
but when i travel i take my macbook so i just deactivate one or both of my pcs (uninstalling is not needed) and sign in to my macs cc app.

I buy Creative Cloud single-app membership for Illustrator (month-to-month), but it doesn't adjust my PC(Microsoft windows XP) SO YOU HAVE TO REFUND

i buy Creative Cloud single-app membership for Illustrator (month-to-month), but it doesn't adjust my PC(Microsoft windows XP)
SO YOU HAVE TO REFUND
I alreagy finished the credit card payment.

Hi There,
Kindly contact our support team to get the subscription cancelled via: Contact Customer Care.
Thanks,
Atul Saini

I have serial numbers for previous versions so why dont qualify for members price when I try to buy creative cloud?

I have serial numbers for previous versions so why dont qualify for members price when I try to buy creative cloud?

We can't know. You have not told us anything about your existing products nor under which specific licensing/ pricing they were purchased. Not every product is eligible for discounts and that is just that.
Mylenium

I just used a creative cloud , but the thing is that all the apps are trial . Did I buy a trails?

I just used a creative cloud , but the thing is that all the apps are trial . Did I buy a trails?
if that is Tell me how Am I going to get my money back
thanks .

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Considering moving to the Creative Cloud but have an important question...

I'm considering moving to the Creative Cloud but have some concerns. if, for example, after spending 1500+ over the next three years on the Creative Cloud and by then, presumably at version CS9 or CS10, will I be able to continue using the CS9 or CS10 products as I would have, had I bought the retail software?
I know if I continue to simply buy upgrades to retail items and stop at CS9 I will be able to use those products forever so I am not seeing the incentive here if that is the case.
Your confirmation is much appreciated so that I can move on to decide on my next steps.
Cheers,
Chris

corchard2013 wrote:
I'm considering moving to the Creative Cloud but have some concerns. if, for example, after spending 1500+ over the next three years on the Creative Cloud and by then, presumably at version CS9 or CS10, will I be able to continue using the CS9 or CS10 products as I would have, had I bought the retail software?
No. It's an all-or-nothing exit policy at the moment.
When you stop paying your monthly fee, you lose all access to Adobe software (unless you already own a pre-Cloud version which you can fall back on).
Many requests have been made to relax the exit policy and permit users to perhaps pay a residual fee to keep using whichever version is current when they leave the Cloud. But that hasn't yet been offered by Adobe. Personally I don't expect it to ever be offered.
PS how much will you spend on the retail versions over the next three years given that you must upgrade with every new version under Adobe's new upgrade policy introduced with the CS6 cycle? i.e you can no longer skip a version and still qualify for upgrade pricing next version.
Licensing issues aside, in effect, you never really "own" the software if you want to stay current. Both Cloud and retail are now effectively subscription models.
The choice really boils down to upfront $$ vs monthly $$.
corchard2013 wrote:
I know if I continue to simply buy upgrades to retail items and stop at CS9 I will be able to use those products forever so I am not seeing the incentive here if that is the case.
The primary incentive is full access to the entire Master Collection for a low monthly fee. Don't have to outlay thousands of dollars upfront.
You also get:
additional Cloud services (host up to 5 websites etc)
multi-platform licenses (activate on Win/Win, Mac/Mac or Win/Mac for the same monthly fee. Retail items are single platform only)
early access to new software features for Cloud members only. As soon as Adobe finishes writing and testing the code, Cloud members get it. Retail users must wait for CS6.5 or CS7. Depends if living on the bleeding edge of Adobe software interests you. As we all know, change is the only constant these days.

Buy creative cloud, but encore cs6 request serial

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