Buy Now message for purchased version of Photoshop Elements 12

I keep getting the Buy Now message for my purchased version of Photoshop Elements 12.
I used the trial version before and think this may be what is causing the problem.
I have tried uninstalling and reinstalling but this does not solve teh problem.

I have already installed the version I bought on CD. It worked for a while, but then I got the message about the trial being over and I had to Buy Now.
I had been using the trial version before buying it on CD, so it is extremely annoying to be told I should be buying it now. I have bought it, but cannot use it as I cannot get past the welcome screen!
I have entered the serial number which came with the CD! But the Buy Now persists. If I could find anyone at Adobe to tell them, I would, but unfortunately there is no help line or contact email.
Thanks for trying to help.

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