Buyer beware: HP deliberately broke my daughters laptop

Unbelievable I know, I can hardly believe that I am typing this.
My daughters HP G62 laptop which I bought her 9 months ago for doing so well in her exams at school developed a fault which resulted in a white screen and no boot up.
I took it down to a friend of mine who repairs laptops for him to diagnose the problem. His initial diagnosis was that it was the graphics chip becoming detached from the motherboard because they are using lead free solder to fit them which is a known problem that requires a replacement motherboard, he showed me several HP laptops in his shop with the same fault. He confirmed this by plugging in an external monitor which gave no signal. He checked the LCD for damage and gave it the all clear.
He did not dismantle the laptop as I explained it was under warranty.
I contacted HP to let them know of the problem and the engineers diagnosis was that it was a graphic chip / board fault and arranged for it to be collected for repair, which I was happy with.
Two days later I get a call saying that the problem is a cracked LCD screen and it will cost me £199 to get it repaired.........I was completely gobsmacked at this statement and asked them to return it without repair.
It arrived back two days later and I couldn't believe my eyes that the laptop screen was indeed now broken!!!!!!!
To summarize, HP confirmed the fault was most likely a graphic chip / board fault, I had the screen checked by a professional prior to return to HP for repair, they then tried to charge me £199 for the repair (under warranty) stating that the LCD screen was the problem, I rejected this offer and the laptop screen is now broken...............Draw your own conclusions from this story people.
I have bought several HP products in the past (Printers and printer scanners etc.) and was just about to purchase several laptops from them for my IT business.............Guess what HP, you aren't getting any more business from me after this little 'display'. You are nothing but a bunch of Crooks.

Absolutely correct in your analysis of HP!!! They have become quite irresponsible!!!

Similar Messages

"Limited Warranty" is useless - buyer beware!

After one somewhat helpful email exchange with HP desktop tech support (which did not solve the issue) and two thoroughly frustrating phone calls to HP, I'd like to give a caveat emptor for HP peripheral products, especially flash drives.
I purchased an HP c320w 1GB flash drive in July 2008. A couple of weeks ago, I tried to open an Excel spreadsheet that I had saved to the drive, and got an error that the file was corrupt and unreadable. I then copied all of the files from the flash drive to my laptop hard drive, and tried to open every file I copied, to find about a dozen that had been corrupted, scattered across multiple folders, combination of MS Office, Adobe PDF, text files, etc. were damaged.
So I entered a support request on the HP website. HP Desktop Support responded & told me to try formatting the flash drive (they sent me instructions that looked much like a Google search hit, not an official HP document). I tried the instructions and got a Format Failed error. When I emailed the error message to HP support, they told me they could not help me any further, that I needed to call HP peripheral support.
I kept the original receipt and packaging for the flash drive. The packaging states:
"Two year limited hardware warranty from date of purchase. For additional warranty/product information and optimal performance, check the HP website and apply the latest software and/or firmware upgrades: visit www.hp.com/support"
Believing that, like OCZ, Corsair, and others, HP would simply RMA the drive under warranty and send me a replacement, I called 800-474-6836, and spoke with Kumar, who politely took my contact information, and made me aware of HP's privacy policy. I explained my problem with the drive, and he asked for the model # and serial # of the flash drive. I have the model # (it's on the packaging) but there is no serial # on either the drive or the packaging; there's only a bar code # which is apparently not the serial #. Kumar told me that he had to have a serial # to fill out the support ticket. I explained to him once more that there was no serial #, and offered to scan an image of the original package and email it to him to verify. He made no reply to my offer.
After 5 minutes on hold, Kumar told me that free email support is my only option. I told him I had already tried free email support, and they were the ones who told me to call. I reminded him of the 2-year warranty statement printed on the packaging. He put me on hold to speak to his supervisor. 10 minutes later, Kumar told me that his supervisor says the same thing, that free email support is my only option. I asked to speak to his supervisor.
That started a 52-minute on-hold process, punctuated a couple of times by Kumar apologizing for the long wait, and asking if I wished to continue to hold. At about the 50-minute mark, Kumar asked again, and in less than 2 minutes on hold HP hung up on me.
After a 10-minute break from the action, I called the 800-474-6838 number again. This time I spoke with ?Anna? (I'll call her Anna). I told her I didn't have a support ticket # but gave her my phone #. She confirmed my email address, and I explained the problem to her, told her the last support call hung up on me. Told her the model #, explained it had no serial #. After a few minutes on hold, Anna asked me for the purchase date of the drive, and whether I had purchased an Extended Warranty. I said no, the packaging says 2 year limited warranty from date of purchase, so I'm well within the 2 years, since it's February 2010. She asked again for the serial #, I explained again that it had no serial #, and gave her the barcode #.
After 13 minutes on hold, Anna asked me if I was interested in purchasing a new flash drive? I told her that if I don't get a warranty replacement for this failed drive, then I would have to buy a replacement. She said let me check prices and I'll get back to you and put me on hold.
3 minutes later, Anna asked me what size drive I would be interested in purchasing, 8GB, 16GB, etc.? I said wait a minute, I don't understand, I have a flash drive with a 2 year warranty, I expect that I would receive an RMA replacement, and you're telling me the only option I have is to purchase a replacement? She said yes, the flash drive is not supported, only free chat support is available. I said "What possible interest would I have in purchasing another flash drive from HP if HP will not honor the warranty on the drive I've already purchased?" She said it's only a 1 year warranty, and only has chat support. I asked to speak with her supervisor.
After another 11 minutes on hold, I gave up.
So. I have wasted nearly 2 hours on the phone with HP. I have an unusable flash drive. And a chapped, red a**.
By contrast, I recently had an OCZ flash drive do something similar. After a single email exchange with OCZ's support, who sent me a useful utility to field-test their drive, which indicated an over-the-threshold number of bad memory cells on the drive, immediately gave me an RMA # and an address to send the failed drive, for an exchange.
I would love to hear feedback, especially from anyone who was actually able to get HP to honor their printed warranty.
Dave Singleton
[email removed for privacy]

I can totally agree. I purchased a Pavilion Notebook last August. Was told by salesman that BestBuy would repair it onsite if something should happen... NOT!!! I had issues and took it to them, where they said they could send it out to HP for me. I tried the authorized service centers that HP gave me but 1 # was disconnected, and another told me they don't work on HP anymore as they didn't get reimbursed. The other was BestBuy where I bought it. They said they would send it to HP for me. I then took it to CompUSA where they found it to be a bad hard drive. They fixed it and it cost me a total of $216.18 which HP told me I was out of luck in trying to get reimbursed. Lesson Learned. Never again will I buy an HP Product. I do not feel they have a consumer friendly warranty, as I for one can't go without my computer for 2 weeks as they tell you it will take.
So, BUYER BEWARE!!!!! Don't let a salesman BS you about the warranty....

BUYER BEWARE- Ask questions on hard drives BEFORE you purchase!!

In another post I detailed the issues with the new Dell Studio 15 laptop with the i5 processor and 500GB hard drive. Dell has configured the 500GB hard drive with 58GB on the C drive and 397GB on the D drive. I verified this today in the Tampa Citrus Park Best Buy. I was being told that even with the limited amount of memory space on drive C (58GB) that it was a simple matter to save documents, pictures, newly loaded software, etc. to the D drive that contains the bulk of the memory (397GB). I had 4 different Best Buy computer sales people work on this today at the Best Buy. The Best Buy Computer Sales staff found that since the my documents is already on drive C you cannot save them to drive D. When you bring up your system on drive C nothing you have on drive D will show up. I realize most people do not do the research on how a hard drive is configured BEFORE the purchase a computer but you better start. The Best Buy Sales staff told me they had received complaints from customers that purchased computers configured in this fashion AFTER they had the computer for a while and realized they had no space on Drive C. I am still waiting for someone to properly explain why these hard drives are being configured in this fashion. If you are a really good computer person you can repartition the hard drive but that is not a simply procedure and cannot be done with the software that comes standard on the laptops. BUYER BEWARE!!

Hi ezzrider,
I am sorry to hear your computer buying experience at Best Buy is a bad one. Unfortunately the configuration of the computer was a possible mistake at Dell and not a intentional misleading in the Best Buy store you completed your purchase at.
Did you know that the Dell Computer Corporation has their own community forums to participate in?
Their community is located here: http://en.community.dell.com/forums/
Please be aware that a seperate account login is required but its free without having to purchase anything.
I advise you to check on support.dell.com for any service bulletins regarding your problem ,and the dell community forums regarding your issues with the hard drive configuration.
If you require further assistance beyond this problem , please post on the appropriate customer issues forums toward the bottom of the page.
Thank you for your understanding.
hockeycanuckjc
Super User on the Best Buy Community Forums
If you find my post helpful , please click on the start next to my name and award Kudos when its due
*******DISCLAIMER********
I am not an employee of BBY in any shape or form. All information presented in my replies or postings is my own opinion. It is up to you , the end user to determine the ultimate validity of any information presented on these forums.

Buyer Beware,What good is buying the protection!!!!!

Took my Sub Woofer in for repair under warranty. This was an act of congress to begin with ( just getting them to realize it was still under warranty). Then I had to drive an hour to the closest BB and all they could do is send it off for repair ( didn't even try to look at it for repair). Then 4 days later I receive a call from the tech saying the cost to repiar would be more than the cost to replaced and he would notify the store they needed to replace it. So, I called the store since they didn't call me and ask about it and they said I would have to come in to process the replacement ( Which is another hour drive). Knowing that this particular store would not be able to replace it because the sub woofer was a magnolia store only item and this was not a Magnolia store ( which the closest Magnolia store is a 2 plus hour drive) I will be making a trip for nothing except the hassel of going through the process of getting a gift card ( which who knows who will decide how much that will be for) and then having to come home and place an oline order and wait another week or two with out a sub for my home theater. Buyer beware.

Hi cRobin,
I’m an avid music listener, and I’m pretty particular about the quality audio when listening. I’m very aware of the importance of a subwoofer, as well as how much a good subwoofer can affect your overall audio quality! The fact that you purchased a Magnolia assortment subwoofer leads me to believe you’re also particular about the quality of music you listen to. With that said, I’m very sorry to hear that your subwoofer is having issues to the point where it sounds like it’s going to be replaced. I am however happy to know that you’re covered due to purchasing Geek Squad Protection (GSP).
As hydrogenwv alludes to, you basically have two options here, which it appears you’re aware of. It may not be a bad idea to contact the Best Buy location near you with a Magnolia department and get an idea of what subwoofer you may be able to receive as a replacement. Otherwise, I would suggest returning to your nearest Best Buy to complete the service order and obtain the gift card.
While I’m delighted that we’re replacing your subwoofer, I do apologize as it sounds like it’ll be a slight hassle due to your location in respect to where the Best Buy stores are. I appreciate you bringing your concerns to our attention on the forums! If you have any other questions, please let us know.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

The strap of my bag broke when my laptop was in it, now it is making a buzzing noise all the time and sometimes get a bit warm. I have warranty with protection plan, how do I fix it?

The strap of my bag broke when my laptop was in it, now it is making a buzzing noise all the time when I am using it. I have warranty with protection plan, how do I fix it?

Take it in and have it assessed. They do not have to know about the bag incident unless the explicitly ask for the specific details (like when you are being questioned by a TSA screener, LEO, etc.). As far as you know, the noise started up and it is getting warm. With luck it is just an unbalanced fan that needs replacement.

Infinity line checker - buyer beware

Long way from the exchange? Fed up with that slow connection? Thinking of ordering Infinity? I have just gone through over a month's worth of problems trying to get Infinity connected as promised by BT, and want to share my experiences with other rural users.
My exchange - Calder Valley- was one of the first to be upgraded to fibre. In September I had recently contracted to Talk Talk and to be honest wasn't getting good service, so idly checked BT's website and was astounded to find infinity available. I phoned immediately and asked for confirmation that my rural location would be able to get the upgrade. The line was checked and yes, I was told the line registered 39.1Mb download, 15Mb upload. I signed up on the spot. I was given a date for engineer install, but then heard nothing. When the equipment failed to arrive I phoned and was told my order had been cancelled. This was blamed on an internal error, the order had not been properly placed by the BT operative. I re-ordered. The line was rechecked as part of this process, same stats. This time I got all the confirmations you would expect. Great. The order tracker showed a message to say my engineer appointment was no longer required, but when I phoned I was told this was an error, ignore it. I got a text to reconfirm the engineer appointment. Equipment arrived, but having waited in all day the engineer failed to show. No contact, just failed to show. Before the end of the day I phoned, and was told there was a problem moving the line back from Talk Talk. I would have a phone line, but would have to wait for Infinity. I was contacted a couple of days later and told that Infinity could not be provided after all, that I would have to revert to a standard package. I was told the speeds promised earlier were based on a postcode check.
I have problems with the service I've received from BT on many levels.
Given what I know now, I would defy BT to deliver Infinity to anyone with my postcode. Its a rural location.
At no point in the order process was there any qualification or note of caution from BT that they might not be able to deliver the speeds quoted. When I ordered I was told I was told that would be roughly what I would get, subject to the normal variations for traffic etc. This would indeed form BTs side of the contract. Given my location I pressed this point on more than one occasion.
On the basis of the line check I was mis-sold the infinity product not once but twice. I severed my contract with BT's competitors on the back of very dubious information, which was sold as factual.
The individuals I have spoken to at BT have all been decent people, very sorry for my troubles etc. But try to get anyone technical, or anyone senior who can take responsibility and actually sort things out. Impossible.
I typed my details into the line checker again today. Click on 'I've got a BT line' which I now have once again - speed prediction 512k. Click on 'I'm not with BT', speed prediction with Infinity 40Mb. Buyer beware!

Thanks Hamish, I appreciate that this is not one for forum advice as such. When I first looked at infinity and wondered how BT could claim to deliver 39Mb to my location I found the forum a useful source. I posted to add to that information pool.
Although I doubted that it would be technically possible to deliver Infinity to me I went ahead on the basis of 'What's the worst that can happen?' Well now I know. I am constantly amazed that a behemoth corporation like BT can provide such p**s poor disjointed service and get away with it. They are not alone unfortunately.
I understand that Calder Valley was selected to pilot Infinty rollout into rural areas. Not much cop so far. I hope others have a better experience, good luck to them.

MS Office iPAD - Buyer Beware

Buyer beware. I purchased a University 365 subscription, not from Apple (but legally, as I am a student). However, after downloading Office to my iPAD Air, when I attempted to activate Office on my iPAD, I could not use the code because the activation process takes you back to the App Store, and of course, there is no key to be found. And of course, Microsoft Support was useless with an iPAD issue. So, I am the proud owner of a useless University 365 subscription. Apparently, Apple only supports MS Office subscriptions purchased through their site where they get their 30% cut. What a surprise.
LRB1955

The requirements in the AppStore listing say you should be ok. Have you activated the subscription elsewhere first?
Requirements:
A qualifying Office 365 subscription is required to edit and create Word documents. Qualifying plans include:
• Office 365 Personal
• Office 365 Home
• Office 365 Small Business Premium
• Office 365 Midsize Business
• Office 365 Enterprise E3 and E4 (Enterprise and Government)
• Office 365 Education A3 and A4
• Office 365 ProPlus
• Office 365 University
• Office 365 trial subscriptions

Adobe's Upgrade Policy Unfair - Buyer Beware.

I had an early version of Premiere, Version 6.1, from many years ago. I switch to Liquid Edition then, mainly because the DVD authoring was integrated and better. Recently, I decided to go back to Premiere for the AVCHD editing and the Liquid line is being dropped. I purchased the CS4 upgrade on 3/1. Adobe announced in early April CS5. I didn't feel it was fair to ask me to pay another $300 to upgrade to CS5 since I just paid $300 to upgrade to CS4.
I contacted Adobe and they could care less. I could have bought the CS4 upgrade on April 11th, one day before the CS5 announcement, and I would still have to pay another $300 to upgrade from CS4 to CS5.
Be careful when you upgrade - it may cost you more than you think.

Do you really want to belabor this argument? Months ago, adobe stated on their web site that CS5 would require 64 BIT os. Then more recently, they posted videos on their site showing the Mercury Playback Engine on CS5. Then they also told everyone (and posted it on their site too I think) that they were going announce CS5 on such and such a date. And they have been pretty steady with an 18 month release schedule the past few iterations. And they have always had a cutoff date and their has never been a sliding scale for upgrade pricing based on when you first purchased your qualifying product. Honestly, if you did not know any of these things, you did not do much (any?) research before purchasing the product. We live in the internet age. It would have been easy to ask in this forum or several others before your purchase if anyone knew what Adobe's upgrade policies were because you were considering buying CS4. I am sure you would have got as many posts telling you to hold off for a few weeks on that post than you have her telling you that you are full of it.
If you don't know what sour grapes are, it is an expression that we use in the US when someone thinks that they have been taken advantage of or treated unfairly but most others who are more objective and have nothing personally to gain/loose over the issue think that said person should simply upset at their own inadequacies. http://www.phrases.org.uk/meanings/sour-grapes.html I forget that this is an international forum. Sorry for the US "expression".
The fact is that your post says "unfair policy" and "buyer beware" right in the tidal. These are pretty strong statements. You did not need to beware because the same thing has been going on for years. Adobe's policy has not changed much in this regard. This is much more harse than I don;t like the fact that they don;t have a sliding scale for upgrades. What you are saying in your subject is that you were duped or tricked. this is much more harsh than saying "I would be ok with paying something towards the upgrade, just not the full $300".

Just emigrated from the UK to Canada, changed mobile provider and synced to itunes as final step (on my daughters laptop) and lost 3000 songs!! Can I recover them? My main PC is in the UK in my sisters loft. Last good back up early Nov. Help!

This issue is also complicated I suspect by me changing emails prior to emigration and not great use of my additional icloud storage. I am sure I had itunes on my icloud but cannot see it for the life of me now.
Having read a few posts what has happenend is I have stuck the USB cable into my daughters laptop with her own itunes on there. I didnt realise this until after the dreaded event!
Is it possible to back up remotely? What other options are there?

If you still have your files on your iPod, you can recover them from there see this post from Zevoneer:
http://discussions.apple.com/message.jspa?messageID=3860757#3860757
If not, there are Windows undelete utilities which you can find with Google, but it is a chancy business and you should use your PC as little as possible if you are going to try it. Windows doesn't actually remove a deleted file, but it makes its space available for reuse.
Typing Windows XP undelete into Google finds as fair bit, but I haven't used one of these programs myself so I can't recommend one.

Buyer Beware!! No data plan when using Droid X as a hotspot!!

I purchased the Droid X right when it came out and got the "unlimited" data and hotspot options. I just received my first bill and it has $250 worth of data charges on it. I called customer support and learned that hotspot data is not in the unlimited plan. In fact, they do not offer a data plan for using the phone as a wifi hotspot - it's pay as you go.
This was the whole reason I bought this phone - to get the hotspot. I even turned in a wifi card I had with Sprint. Even the customer support supervisor admitted it does not make any sense. What a disaster..... #fail

CaboWaboMan wrote:
Yes, I am beginning to understand this now, they would not want someone selling mobile hotspot space. Can someone give me some idea of what 2 gigs of data represents, I am having a bit of trouble wrapping my head around this. This is going to be a pure convenience thing for me. Example i'm on the road with my laptop and need to mod an excel, word or access doc on the fly and send it off...am I good to do this several times or do I wait till i'm home or in the hotel?
Very interesting conversation all, I appreciate the input
short but sweet....do not play wow thru your phone while driving
CaboWaboMan> nice name btw.
It's hard to fully judge how much data is used. just surfing and sending emails would ammount to thousands of pages and text only emails before you hit 2 gigs. But, once you start adding in attachments you will have to figure in the size of those attachements. If you send 10 x 200MB files in a month, you've hit your limit on the attachments alone.
I stream pandora 5 days a week for hours upon hours a day and I use about 2.5 gigs of data per month, plus web surfing. If i download a bunch of files on my phone that number will bounce up tremendously.
So...likely the excel files ammount to a matter of Kbs so it shouldnt be a problem to stay WELL within that 2gb limit. I personally don't think it is worth the extra 20 bucks a month for 2 extra gigs. I would transfer my excel sheet to my phone via USB and then send it direct from the droid to my recipient.
Dj

Cant connect daughters laptop to broardband - help

My daughter has come home and has a new laptop, she tried to use my bb conection but after entering the network key which i got of the back of the home hub it then say
the network password needs to be 40bit or 104bits depending on your network configuration this can be entered as 5 or 13 ascii characters or 10 or 26 hexadecimal charachters.
please can anyone help me. I cant find the card which comes with the hume hub with the Wep number on it either
is there any way i can find out this info please

It should be available in the advanced settings of the home hub (http://bthomehub.home/). The structure of the menus depends on what version of the hub you have, but try going to the advanced settings and looking for the wireless options.

Buyer Beware - Horrible Production/ Shipping Time for Lenovo ThinkPad

I ordered my Lenovo ThinkPad T530 on January 27th, with the quoted estimated shipping time to be 02/08. I get an e-mail on 02/05 saying that my order would be delayed and shipped out within 30 days of this notification. This pushed my shipment date to 02/28 with expected arrival time for 03/04.
Here's my timeline:
01/27/13 - Placed order
02/05/13 - DELAYED NOTIFICATION, expected shipment to be delivered within "30 days of this notice"
02/08/13 - DELAYED NOTIFICATION, expected to be shipped on 02/28/13 arrival on 03/04/13
03/04/13 (12:50PM) - Checked my order status and it said that my shipment won't be shipped until 03/13/13 arrival on 03/20/13. Sent an e-mail to Lenovo. e-mail included.
03/04/13 (03:57PM) - DELAYED NOTIFICATION, expected to be shipped on 03/13/13 arrival on 03/20/13
03/04/13 (04:23PM) - Received e-mail from Lenovo representative Shadiqulla *** - e-mail included.
So my order has been delayed THREE TIMES. When was my laptop suppose to be shipped? 02/04/13
As of 03/04/13, they told me my order has been DELAYED AGAIN. So forgive me if I don't take your generic copy and paste apology as a sign that you guys are actually doing something that actually helps the people who buy your product.
I would love a refund, but at this point, what can I say, I'm an optimist, and I'm pretty *** patient, so I'll wait until the 13th, but I just wanted to warn the rest of you.
This is ridiculous and highly inconvenient. I've waited over 36 DAYS for this product and it's still not even in production. You obviously don't care for your customers. This has been the worst experience I've ever had with a company and I hope everyone else is more cautious about purchasing anything from them. Because if this is the example of their customer service now, imagine what it's like when you have the computer down the line.
I'm forwarding my experience to the BBB and I'll keep things updated.
-Christy
E-mail to Lenovo:
To whom it may concern,
I ordered my laptop on 01/27 and not only has it been delayed TWICE, but I wasn't even notified when the THIRD delay occurred. If you truly "value" your customers, then you wouldn't continue to test their patience by giving a horrible estimate time of the shipment date, when you're short on parts. That way, I would have time to secure a different laptop from a different manufacturer. I had high hopes for Lenovo through personal recommendations, but no matter how good the product, the *** customer service can only go so far. Your company makes me feel like a dog.
The order tracker provides practically provides ZERO tracking, because during the past month, nothing has been placed or updated except for how my laptop is continually delayed. This is ridiculous!
For the sake of keeping my anger in check:
What is the ACTUAL status of my order? Has it even been BUILT? It was suppose to arrive 2/4, then delayed shipping to 2/28 with 3/04 arrival, now delayed again to 3/13 arrival on 03/20.
Give actual updates, what's the point of having an order status page - have something actually useful and reliable.
Change the estimated shipping time for the other ThinkPads on your site. My same model and custom built is suppose to be shipped at the same time that someone else places an order for today - that's just ridiculous!
I've been extremely patient when you said it would arrive a month after the quoted shipping time. Thank-you for providing me with the *** experience I've ever had with a company. I was suppose to have it shipped by 03/05 at the latest, and you just tried to sneak the last delay past me. Actually deliver on your word and deliver your product! This is beyond ludicrous I'm suppose to have my laptop already!
Sincerely,
Christy *********
Order# *********
P.S. I apologize to the poor souls who's going to read this.
E-mail received from Lenovo:
Dear Christy,
Thank you for contacting Lenovo, the maker of the products for those who Do
With regards to your concern, we understand the frustration you have gone thorough and we sincerely apologize for all the inconvenience caused, However we would like to inform you that the order is due to ship on 03/13/2013. It may ship sooner as the given date is an estimated ship date. Once the order ships you will receive a confirmation e-mail and within 3 to 5 business days the order will be delivered. The delay has happened due to unavailability of parts due to a very high demand. However we will definitely ensure that the machine is assembled at the earliest and shipped to you at the earliest.
We sincerely apologize for all the inconvenience caused.
For further questions or concerns please reply to this email. We will be happy to further assist you
Thank you for choosing Lenovo.
Sincerely,
Sadiqulla ***
Lenovo North America
[email protected]
Lenovo support
http://support.lenovo.com/en_US/?menu-id=support&ref-id=products
Order status Online
http://ovp.lenovo.com/lenovo-ovp/public/showDetail!publicStatusIndex.action?orderNumber=
Lenovo service
http://support.lenovo.com/en_US/lenovo-service/default.page?
Moderator comment: Remark(s) contravening the Community Rules removed - veiled profanity. Private information of Lenovo employee(s) also removed.

I ordered my ultrabook from Levono because we use (hundreds) of them in our organization and I wanted one for home to also do work related business on. When I ordered it, I was told by the salesperson that I would recieve it soon because I live a few miles from the US headquarters and not far from the NC warehouse. I then got an Email that contradicted what I was told; my machine would be delivered 6 weeks later; shipped from China. I ordered this unit because I am aware of Levono's reputation for quality and impressed by how soon they became big player in the USA laptop market. Ir Levono wants to stay competative; they absolutely have to deliver, and deliver sooner. In today's world, people and businesses depend on laptops, and when they need them, need them right away. I would be happy to get this sooner, and much more likely to advertise Levono, and buy from them again, if I did.

My ipod broke then my laptop and now I don't have my music is there a way to recover my music?

I would really like to recover my music is there a way to do that? If I plug in my old iPod into my new laptop will it recover my music?

It has always beenv ery basic to always maintain a backup copy of your computer for just such an occasion.
Have you failed to do this?
If so, not good, then you can transfer itunes purchases from an ipod: File>Transfer Purchases

BUYER BEWARE - Store misleads this customer on order delivery.

On March 22, I ordered an ipad 2 from the Verizon store at BJ's on 200 Easton Road, Warrington, PA. I was told 2-3 week delivery time, better than Apple's 3-4 week delivery at that date, so I placed my order through Verizon. (I'd have it in time to give it to my wife for her birthday.) When I asked the sales associate at the aforementioned Verizon store why the manufacture had a longer turnaround, she told me that Verizon was a preferred vendor and all Verizon orders were being fulfilled before Apple's own in-house orders. (This might have been an outright lie.)
Well, it's now week 4 and I have nothing to show for it - no ipad 2; Verizon can't tell me when it will ship; Verizon says my ordered has been delayed and pin the blame on Apple. I paid Verizon $900 up front on the agreement that the product would be delivered in 2-3 weeks. They broke that contract. If they didn't have my money up front, I wouldn't be so mad - my expectations wouldn't be tied to any personal finances. I also wouldn't be mad if they (or the store associate) had been up front and told me that delivery could be delayed, especially when i look back an the Verizon community blogs and see that the delivery issues have been evident since the launch of the ipad 2.
I called the store and spoke to the associate. She told me that right after I placed the order, Verizon changed the shipping dates on ipad 2's to 3-4 weeks - HOW CONVENIENT! I reminded the associate how she told me it would be 2-3 weeks delivery and this schedule was the only reason I was ordering the ipad 2 through her (Verizon) and not direct from Apple. All she had to say was "sorry" and pinned the blame on Apple and the earthquake in Japan. I also chatted online with Verizon, and all they had to say was "sorry", we can't tell you when your order will be sent.
Let me get this straight - Verizon has almost $1,000 of my money for over a month and I have nothing to show for it in return? If I had ordered direct from Apple, I don't think I would have been charged until the order shipped. I also hear that Apple is offering a discount of sorts (like a free smart cover) to anyone who has/is experienced order delays. What has Verizon offered? Nothing! Now, if they didn't have my money already, that would be more forgivable - after all, no damage to me. However, that's not the case. I was told 2-3 weeks and agreed to pay them up front almost $1,000 dollars based on that promise. They broke the promise/contract and have done nothing or offered nothing to put me on equal footing.
As a result of being misled (purposely misled in my opinion) I am seriously considering returning the ipad 2 once it comes in, reordering it from Apple (they seem to care more about their customers) and getting my data plan through AT&T. Might I have to eat a restocking fee? Perhaps, but on principle it would be worth it.

Update - it's now been six weeks, and still no word from Verizon in regards to my ipad2. Yes, MY ipad2 because I paid for it 6 weeks ago.
I was told 2-3 weeks delivery when I ordered. (At the time Apple's delivery was 3-4 weeks and the Warrington, PA store told me their ordered would be delivered prior to Apple orders. Turns out to be an outright lie!). After 3 weeks, I reached out to Verizon (I never received a call, text or email from them notifying my delivery would be delayed, and they informed me it would be another week.
So I wait - one, two, three weeks! Today I called Verizon and all they could tell me is that my order is not ready yet. They couldn't even project a time! I told the person answering the phone at the Warrington, PA store that unless they could offer me something to keep my business, I was going to "return" my order. What was the response? Okay, come on in and we'll issue you a full refund. They have $800+ of my money for over a month and they didn't care to make good on their utter disregard for a customer and keep business? What a disgrace! Good-bye Verizon. My business will be going to AT&T. And I will be ordering direct from Apple.
I was misled from the time of sale and there's been a total lack of communication from a supposed communication industry leader. So I will be "returning" / cancelling my order and going with AT&T. There's just no way AT&T's customer service and communication can be as terrible as Verizon's.

Nike+ Shorts are Horrible, Buyer Beware

After searching for months, I finally found a pair of the Nike+ Men's Shorts, which have been unavailable at most stores since the Nike+ launch.
I normally use the Nike+ armband, but for some reason I was thinking the armband would be a problem with long-sleeve running shirts, now that it is getting colder outside.
The Nke+ shorts are a huge disappointment. Not only are they not as nice (they seem cheaper in quality) than my other Nike running shorts, I found the iPod pocket impossible to use.
It took me 15 minutes to finally get my iPod in the ridiculously small opening, and then once in, there is no way to know where your controls are once it is in the pocket. Unlike the Nike+ armband, the shorts do not show where each button is once in the pocket. You of course also cannot see the screen, which is also the case in the Nike+ jacket and in the armband.
I also dropped my iPod several times while trying to get it in this tiny pocket, but fortunately I was trying this over soft carpet.
The only way I can see this working is that you start your workout on the nano, lock the iPod, spend 10-15 minutes struggling to get it in the pocket without ripping the shorts, and then stop your workout after doing the reverse fight to get it out of the pocket. The problem is that this adds bogus stats to the start and end of your workout, since you cannot easily pause your workout while in this pocket. Conversely, it is easy to pause your workout while putting the iPod in and out of the Nike+ armband.
At $50, I expected better. My other Nike running shorts were only $35-40, and they seem far superior in quality and comfort.
I also discovered that the Nike+ armband works just fine with my long-sleeve running shirts (not sure why I ever thought this was going to be a problem). I just stick it on the outside of my shirt, so that I have easy access to it. Not sure how well this is going to work in the rain - I will probably put an outer layer on top of it to protect it.
These shorts are going back to the store, and I will be sticking with traditional running shorts from now on. Looks like the armband is my best friend for now...
Happy running...

I ordered my ultrabook from Levono because we use (hundreds) of them in our organization and I wanted one for home to also do work related business on. When I ordered it, I was told by the salesperson that I would recieve it soon because I live a few miles from the US headquarters and not far from the NC warehouse. I then got an Email that contradicted what I was told; my machine would be delivered 6 weeks later; shipped from China. I ordered this unit because I am aware of Levono's reputation for quality and impressed by how soon they became big player in the USA laptop market. Ir Levono wants to stay competative; they absolutely have to deliver, and deliver sooner. In today's world, people and businesses depend on laptops, and when they need them, need them right away. I would be happy to get this sooner, and much more likely to advertise Levono, and buy from them again, if I did.

Buyer beware: HP deliberately broke my daughters laptop

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