Buyer Claims 2 Gig Black Nano Totally Dead, help?

Hi! I sold a lady an iPod Nano, black, 2 gig on ebay on November 1st. Today I get email that she can't get it working at all, and I don't think she wants to take it into an apple store. This is all I know so far, and I'll update this message with any new information:
It's dead. The end. She can't get it to do anything. When I shipped her the nano, it was brand new, still in it's original box, never been plugged in, never been touched. Does she need to charge it first? Is there anything she has to do before she can use it?
Thanks!
- Rob

lol if this "lady" had read the beginners guide she would know what to do. if she didnt then you can read this
Manual
she can firstly start by checking out this forums
then if she has not already charge her ipod for 3/4hours non stop. then the book can tell you the rest
PM

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Buyer Claims 2 Gig Black Nano Totally Dead, help?

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