Buying credit

I have been trying to buy Skype credit but every time it goes through payment there is an error. I have money in me bank account, have tried on two I different cards and PayPal but there is an error every time. I am currently abroad, could this be the problem? Thanks for any replies.

I think you may need to contact customer service regarding that matter. Specify the exact error message that is being displayed. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Similar Messages

BEST BUY CREDIT CARD DEBT PROTECTION SCAM!! BEWARE

I, like several other BB account holders that have written regarding this same exact issue, have been scammed by the debt protection service - for over $1000.
Upon signing up the the best buy card, I was somehow enrolled in the debt protection service. I certainly did not sign on for this service with any knowledge of doing so, and wasn't "asked" by a rep if I wanted the service.
Very long story short, I had been charged for this service without my knowledge, to the point where I now have paid over $1000 for it. As others have pointed out, I am to blame for not being more diligent in regards to analyzing my electronic statements - but for my extremely busy lifestyle, that is the purpose of auto-pay. I know what my payment is supposed to be, and I trust that is what I will be paying.
Once I realized that I had been charged for this service every billing cycle - I began calling Best Buy regarding this issue. My experience was identical to others who have experienced this debt protection scam. They pass me on to several different departments until I am beyond frustrated and exhausted from talking with all of these people and re-explaining my story over and over. Then in the end they always say that the issue will be looked into and resolved within 30 days. I've gone through many of these 30 day cycles. At an escalated level, they conveniently pass all blame onto Citibank as the single entity that controls the debt protection - so all responsibility is ignored by Best Buy.
I've had a horrible experience dealing with this, and despite all of the calls and promises of it being taken care of, I am nearing the end of my time with Best Buy. They are not going to work with me, and I am going to pay for this service and be done with Best Buy for good.
I'll probably receive a scripted response from a Best Buy "Social Media Specialist" as all of these identical complaints have received - stating in the message body "Citibank, N.A. is the issuer of your My Best Buy credit card account. Due to this, we don’t have access to their accounts". Again conveniently deflecting all call for action to Citibank. And I promise that Citibank and/or Best Buy will do nothing to resolve, or even try and help.
You can say that I'm at fault and have to deal with the consequenses of unknowingly signing up for this service and not analyzing my statements more thoroughly - BUT isn't it interesting that so many others have had this same exact problem with Best Buy Debt Protection? Is it all just a coincidence - and are we all just ignorant people who can't manage their accounts? I believe this Debt Protection is set up in a way to do exactly what it has done to me. To take money from people. Upon doing all of the electronic sign-up for the account, it's convenient to sign up for paperless statements - and if you don't watch closely, they will slip and extra charge in there for you.
For all new account holders - or if you are considering becoming an account holder - BE CAREFUL! Once they take your money they will have no sympathy for your situation, regardless of what it is.

Hello edgars-
Credit cards can definitely be a double-edged sword. While at times they allow for greater economic freedoms, they also can cause untold headaches as well. I’m sorry to hear that in this instance, the account protection service on your Best Buy credit card is the cause.
Depending on how long ago you applied for your Best Buy credit card, the option to opt out or in for account protection would either have been a check box on the application or a sign off on the keypad in the store. It’s disappointing to hear that at the time you applied, this particular section was not pointed out to you to make you aware of what you were agreeing to with the card.
As you’ve stated, while the Best Buy logo is on the card, Citibank, N.A. is the issuer of the card and we don’t have access to your account to make any changes or refunds to it. However, it is our goal to try assisting our customers with concerns regarding the Best Buy credit card. If you can send me a Private Message with your full name, phone number, and mailing address, I will communicate this concern to them for review. Generally they should contact you within 3-5 business days of when I submit this information to them. Please keep in mind that I cannot guarantee any particular outcome from that review.
You can send me a Private Message by logging into the forum and clicking on the button across from my name on this post.
Thanks for connecting with us,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Is Best Buy credit card linked to Citibank?

This is posted in response to one moderators comment about Best Buy credit card.
His claim was that the Best Buy credit card was not really owned by Best Buy. As a result, there was nothing any Best Buy employee could do to help out with complaints about their Best Buy credit card.
The claim that Best Buy could not be responsible for the problems occurring with Citibank credit cards. Best Buy was just the "name" on the front of the card. The analogy called to mind is that if you are using the Best Buy Credit Card, it is just an advertising ploy. Best Buy cards are labeled with the Best Buy name and trademarked logo as an advertising premise. They are not linked in any way with Citicard and how Best Buy customers are treated.
The premise is not true. If Best Buy is not affiliated with Citibank or their cards; whey do we get "reward points" to only Best Buy if they have no involvement with Citibank? Other cards I have allow "reward points" to be used in multiple forums.
The Best Buy card has culpability in the mess with Citibank and cards issued under the Best Buy name. Best Buy retailer has culpability in this matter. I have no idea what the legal analysis of this leads to: I am not an attorney.
My posts have scared the "moderators" to the point that when I pass on the help attained by other members, they have pulled the posts; "locked the posts to read only" in mid-post. It's creepy. It also helps determine culpability and who is liable for the Citicard mess with Best Buy.
If Best Buy moderators pull posts that do not violate rules; if they restrict the use of a post to "read only while I'm typing" they are watching on a computer terminal as I write/type. When they restrict information that might show a path of resolution for those of us stuck in a loop; they are showing that they know that Best Buy is responsible in some way for what is happening with Citibank and the Best Buy issued card.
What can we do as consumers at Best Buy? Write the Board of Directors; copy the letters to your local store. And of course, take your business somewhere else. {removed per forum guidelines} This is a speculative comment. What if there is a relationship between Best Buy and Citibank that allows Best Buy to "capture" a portion of the fees that we have been charged by the "malfunctioning" computers? I have no idea and there is no way in the world that I would, at this point in time, talk with an attorney.
Sad that Best Buy moderators won't even apologize to the consumers who post on their website that there are major problems with purchasing an item at Best Buy on the Best Buy/Citicard. They could post an appropriate link or phone number that "might" help consumers with the problems with purchases. Sad that there is not acknowledgement of problems since Citibank took over the "Not Best Buy credit card".
Best Buy could have a conversation about what is going on and let people know that they want our business and they will do their best by establishing a better conduit of communication and information when there are problems with "not Best Buy credit card."
I wonder if they will pull this post? It is only fear that moves them. That is the key ingredient that makes something in a corporation sweat.
We all like shopping at Best Buy. Those reward points are great! Some of the stores provide excellent service.
Now that I understand that Best Buy credit cards have no relationship to Best Buy and it is just advertising for Citibank by putting all their store information on the front of the card; I think it's on the back too; rememember, it is not the fault of Best Buy. It is Citicards fault. Call Citicard....good luck.
Best Buy does not care about their customers who use the "Not Best Buy Card". There has to be a reason. Why would they want customers to shop somewhere else? Is the strategy now, "Best Buy is too good for consumers?" "Best Buy prefers that you pay cash for all purchases?" "Best Buy, we're so rich, we don't have to care about our customers! They keep coming in the front door!" This could be a public relations nightmare for Best Buy. That is why they don't want consumers to talk about how their "real-life problems" originated at a Best Buy store.
I despise how I have been treated by Citibank. I know I post on a forum that is "owned and promoted" by Best Buy. In the corporate world, they set the rules. Most of us understand that corporate wins over consumer at all times in this business environment. I'm sure they will be very happy that this is my last post regarding this matter.
Learn what federal regulations are in place to help you. Stop using the "Not Best Buy card". It is our choice to use them. if you have to shop at Best Buy, use cash or another credit card that is not affialated with "Not Best Buy card".
Sorry about the spelling errors. This laptop was bought at Best Buy. The hard drive was replaced by the "Geek Squad". It was repaired, but some functions no longer work.
Yeeup! I went and bought another computer at Best Buy! It was only a couple of thousands of dollars. I went with a tower! I already have a notebook. Getting away from a laptop was expensive!
I'll have to ponder as to whether I will ever shop at Best Buy again. It is due to the reactions of the moderators; the finger pointing from Citibank and Best Buy and most of all; a lot of my money has been emptied out of my bank account since Citi took over my "Not Best Buy card".
I am not an attorney. I did graduate from college and there is a wonderful member on this forum who has helped me out with the system.
Cheers! I hope this post isnt' pullled since it is designed to mitigate frustration among members of the "Not Best Buy card"

Hello AlwaysWondering-
It certainly sounds as if you have had a bad experience with Citibank regarding your Best Buy credit card, enough so that you’ve chosen to join our community to speak to that dissatisfaction.
When it comes to the Best Buy credit card, the information that you have been given to this point is correct. While the Best Buy logo is on the credit card, Citibank does providing the financing for the card and as such, we have no access to your account, nor any ability to make changes to it. However, this does not mean that we cannot attempt to help our customers with concerns that come up with Citibank. In fact, we welcome feedback about our third party partners regarding the service that they are providing to our customers and when possible, we will try to work as an advocate for the customer with that partner. In the end, any final decision regarding your credit card account is at the sole discretion of Citibank.
Everyone that joins our forums does so with the understanding that they must abide by our Terms and Conditions, as well as the Community and Forum Guidelines.
As part of those guidelines Best Buy® retains the right to remove and edit content and to limit and/or ban users' access to the Forum. Best Buy® retains the right, at its sole discretion, to limit users' access to the Forum and to remove material, in Best Buy's sole judgment, that does not comply with the Usage Guidelines or Terms and Conditions or that is otherwise inappropriate for the Forum, harmful, objectionable, or inaccurate.
Moderators may take any action they deem necessary in their own judgment to enforce the Usage Guidelines and Terms and Conditions, and, in general, to address content that can detract from the experience of other users or the purpose of the Forum. Such actions may include editing, moving, or deleting material and banning individual users.
This can include blocking further replies to posts that have already been provided a resolution or removing replies from an older post that no longer needs additional commentary. In general, we would rather not take this route and welcome the input of our users in a timely manner and by keeping the discussion relevant by staying on the topic when posting.
If you have a customer service issue regarding Citibank or any other aspect of your interactions with Best Buy we would urge you to create a post regarding that interaction and we would be glad to see if we can help you. Otherwise, we encourage you to follow the Community Guidelines as posted and see what you can provide other users on our forums to assist them in resolving their concerns.
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

TS1398 My iPad will no longer connect to my home computer through our iTunes account I was previously doing this with no issues, then it has stopped and not sure of the trigger. I am wanting to buy credit on an App actually, and warning comes up 'Cannot c

Help......
I have an iPad that gets service through our Home computer via WiFi, and that is all working fne, BUT, when I got o buy credit in an App, which I previously used to be able to do, it now won't let me and says that
Yes, I ahev iTunes credit, have just topped that up..
Yes, Itunes working on home computer and can buy things, ie music

dawnfromcabot wrote:
ITUNES HAS CHARGED MY DEBIT CARD $99.99 FOR GLOBAL WAR RIOT-SOME GAME I DID NOT KNOW WAS LOADED ON MY OTHER PHONE; HOWEVER, WHEN I PULLED UP THIS APP TO SEE EXACTLY WHAT IT WAS WAS I SURPRISED TO SEE I COULD DOWNLOAD IT FOR 'FREE'. I HAVE CONTACTED ITUNES THROUGH THIS REDICULOUSLY CHICKEN SH_T SYSTEM THEY USE SO THEY DO NOT ACTUALLY HAVE TO HEAR HOW UPSET A PERSON IS NOW THAT THEY CANNOT BUY FOOD FOR THEIR CHILDREN BECAUSE OF A MISTAKE MADE ON ITUNES PART. I DID RECEIVE AN EMAILED RESPONSE FROM STEPHANIE WHO ADVISED THIS WAS PUCHARED ON A PHONE THAT HAS PURCHASED DOWNLOADS IN THE PAST. I WONDER IF SHE THOUGHT TO LOOK AT MY ENTIRE DOWNLOAD HISTORY AND DISCOVER THAT NOTHING HAS EVER BEEN PURCHASED ON MY ITUNE ACCOUNT IN THE AMOUNT REMOTELY CLOSE TO WHAT THEY ARE CHARGING ME NOW. THAT IS BECAUSE I DO TRY TO MONITOR THIS ACCOUNT AND OBVIOUSLY THIS LAST PURCHASE WAS DONE WITHOUT MY KNOWLEDGE UNTIL I CHECKED MY ONLINE BANKING ACCOUNT, WHICH I DO EVERY DAY. TO MAKE MATTERS WORSE THE APP STATES IT IS FREE TO INSTALL WHEN YOU PULL IT UP SO NO ONE HAS CLARIFIED TO MY WHERE THE $99.99 COMES INTO PLAY. I WILL NOT DROP THIS UNTIL MY BACK ACCOUNT HAS BEEN PROPERERLY CREDITED IN THE SAME TIME FRAME IT TOOK YOU TO TAKE MY MONEY. I WILL LAUNCH A COMPLAINT WITH EVERY POSSIBLE ENTITY IN THE ITUNES COMPANY AND BUSINESSES OUTSIDE THAT REGULATE THEIR BUSINESS UNTIL THIS HAS RESOLVED IN MY FAVOR AS I AM THE ONE WHO HAS BEEN VICTIMIZED BY A COMPANY I INVITED INTO MY TELEPHONE NETWORK IN GOOD FAITH!!!!!!!!!!!!
Reading that is giving me a headache, how about normal type.

Is there anyway to use your best buy credit card online before receiving it?

I know if you haven't received the card yet in the mail you can still use it in store by giving an employee your information. But is there anyway to use it online to make a purchase?

Good morning Seniorfarts,
It's great to hear that you are either considering or have already applied and been approved for a My Best Buy credit card! It is my understanding that you would have one opportunity immediately after being approved for the credit card online to use it. Outside of this browser session, I believe you would need to wait for the arrival of the physical card. Sadly, this means if you apply and are approved in store, you would not be able to use the card online until you receive it.
I hope this helps! Please let us know if you should have any other questions.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Can buy credit for Skype account

When I want to call landline, I cannot do it, and whwn I go to Buy Credit, I get message:
In order to avoid fraudulent activity and keep your account secure, payment options have been suspended. See our FAQs or get in touch if you need help.
Please help!

I think you may need to contact customer service regarding your concern. Just click the link below to see the instructions on how you can get in touch with the Support team ; http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

I try to buy credit for my vonage app but doesn't let me. Why???? I am getting mad!

I try to buy credit for my vonage app but doesn't let me. Why???? I am getting mad!

Any particular error msg popping up? Can you buy other apps through App Store?

Auto Recharge not working, can't buy credit - Dumps me to front page when "Buy" is clicked

I already contacted Customer Service (if you can call it that) on the Chat link. They couldn't fix the problem and said they have to escalate it, and I still haven't heard back. The problem is that auto-recharge isn't working, and really never has. I solved the problem in the past by clicking "buy credit" and just added credit to my account. Now when I do that, it dumps me out to the main front page of the skype.com website. Before you tell me to clear cache and cookies, I tried it from 3 different computers, and even my iphone, same results. Can someone who works for Skype please help? If customer service has devulved into posting to a community so we "can help each other" and there is no one to talk to from the company, how is this ever going to success long term? Microsoft and Skype should be embarrassed. I guess I need to start looking for an alternative solution to international IP calling.

Hi,
Special offer for North American residents only, i'm afraid...
On ne regarde pas l'avenir dans un rétroviseur !
IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10.3
Skype 7.8.391
Logitech usb headset or Jabra 250 bt

Haven't received certificates for signing up for best buy credit card

I had received an email on 2/20/14 stating that if I signed up for a best buy credit card before 3/19 and spent $500 I within 3 months, I would receive $50 in certificates. Called customer service and they can't find the promo. I received an email from randy and sent back a screen capture of the promo to the [email protected] email address. Haven't heard back from anyone.
Can someone help resolve this matter?

Good morning fatstooge,
I am familiar with the promotion in-question, as we have offered it several times in the past. To my knowledge, if you signed up for the My Best Buy™ MasterCard via the email you received and spent $500 within the first 90 days, then you should have qualified for a $50 certificate. These bonus certificates, being the promotion is offered through Citibank, are usually added to all eligible members' accounts at once, which would take place about 2 to 3 months after the promotion ended.
While looking through your account, I did notice that you have an open case with our Account Maintenance department. I fully trust that they will be able to answer your questions; however, I am going to send you a private message to see if there is perhaps anything I can do to help. You can check your private messages by logging into the forum and clicking on the yellow envelope icon located at the top of the page.
Thank you for posting to the forum!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Impossible Buying Credit on App Store

Is it just me, or are other people terribly annoyed with how difficult it is to purchase App Store/iTunes credit via the App Store app on the iPod Touch/iPhone?
1. Ideally, first what I would like to do is simply "buy credit". I like having credit on the store so if I see an App I want to buy, I have a pool of credit available to buy that app. I would like to go to a section of the App Store app and say "buy credit" and enter my credit card/debit card number to do a once-and-done purchase of credit. I don't want to have to go through the hassle of driving to a store to buy an iTunes gift card. I just want to do it online. But nowhere does it let you do this, either on the App Store app or on iTunes itself on my computer. I did not want to tie a credit card to my account; I wanted to have "credit" on the store.
2. Since #1 does not work, I tried a second option, which I really did not want to do but tried anyway. I enter a credit card number to tie it to my account. In essence, I gave in and tried to do it their way. But that didn't work either. It won't accept the 3-digit number I am trying to enter from the back of my debit card. It fails, both on iTunes and on the App Store app. Grrrrrr.....
3. So now I go to the store and buy a gift card (which I have done in the past but find inconvenient and wasteful to the environment). But I do it on the way to work, where I do NOT have iTunes installed on my computer. I want to be able to enter the gift card number via my iPod...such as through the App Store app. But **** it, it is like pulling teeth to figure out how to do this. Is it impossible to redeem credit through the App Store app? Is it only possible to do this on iTunes.
I love Apple, the Mac and the iPod to death, but this is the most annoying thing in the world. Why can't Apple make it 500% easier to buy App Store credit?

Thanks. However, those have nothing to do with any laws.
Apple can choose to do business as it sees fit but there is no law that prohibits this. It is disappointing that they would hide behind the government's skirt and try to assign blame elsewhere.
This is from the document that I followed when creating the account.
http://support.apple.com/kb/HT2534
Create an iTunes App Store account without a credit card
To create an iTunes App Store account without a credit card please follow the steps below. In order to create an account without a credit card, you must make sure you are in the App Store, not the iTunes Store.
When you follow this, you have option to choose 'None', even in Canada. This document is new. It was published in September 2009, after those terms that you quote were updated.
FWIW, when you set up the account, it accepts the gift card number and creates the account with the appropriate credits. When you attempt to purchase the app, it loops you back without explanation. It is very frustrating. Given how much the company likes to use the App Store in their marketing approach, it would be worth some effort to be clear on this.
Regarding the terms, I have read them (the account creation terms) but not since they were most recently updated. It isn't possible to read them at the time of account creation because you will be timed out before you could complete your reading (which happened the first time). As per my text editor, there are over 10000 words in that document. There is no 'changes since we updated this' section to make it simple.
Remember also that the account creation page is specific to Canada. There are multiple instances where the system tells you that you can't do that from there. Why not this? Apple could have made this easy. It is very weak to justify poor design and disregard by claiming something is in the terms somewhere (after claiming it's the law). Of course, it also says nothing on the gift card itself.
All in all, this has been a dismal and frustrating experience that could have been prevented by simply stating this up front.

HT1918 Why can't I buy credit on games when I know my card has the free charge available?

Why can't I buy credit I get contact iTunes support I know I have funds on my card ?

We are fellow users, we won't know why, if you haven't already done so then you contact iTunes Support then you can do so via this link and ask them why the message is appearing : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Trial active but being asked to buy credit

Hi
I have recieved the following email.
Skype - Your free trial is activated
Thank you and congratulations on setting up your free trial of a subscription. You can now start calling numbers included in your subscription, and stop worrying about time, distance, or cost. A fair usage applies.
If you find you love reaching phones with Skype you won't have to do a thing to continue. We'll activate your subscription and set up a recurring payment at the end of your free trial.
However, when I try to call the UK from Peru, I am being asked to buy credit.
Please could you let me know why this is happening.
Cheers
John

Have you received the email saying that it's available and have you paid for the album ? You are not charged when you pre-order an item, you are only charged when it's released. If you have/had a balance and/or credit card on your account then iTunes should have been able to collect the payment for it and it should show in your account's purchase history : See your purchase history in the iTunes Store
In which case does the Store > Check For Available Downloads menu option non your computer's iTunes download it, and/or does it show in the Purchased link under Quick Links on the right-hand side of the iTunes store homepage for downloading ?

I cant buy credit from the game boom beach

I change my credit card with other .. But i cant buy credit in the game boom beach

What happens when you try to buy the item, if you are getting an error message then what does it say ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

Skype Manager - Buy credit with card

When will I be able to buy credit in skype manager using VISA card?
Currently only paypal and bank transfer options are available.

I've got the same issue...

Trying to buy credit for my skype account redirect...

Trying to buy credit for my skype account for the first time.
Once I click the "buy skype credit" on the .com site, I get redirected to a chinese Skype(?) site.
http://skype.gmw.cn/product/productlist.html
Even with the english translation link, its still trying to sell me credit in RMB..
Is this scammy or right?
How do I stop it redirecting..?

Restart your iPad. Press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPad. To turn iPad back on, press and hold the Sleep/Wake until the Apple logo appears.

Impossible to buy credit

I can't buy credit with my credit card. I asked a friend. He could'nt either. I asked my brother and he could'nt either.
What's the problem?
Thank you

if i go to england i can buy it on my friends acount and watch it in any part of the world i go to
They haven't quite figured out how to verify copyright licenses and delete items at the border yet.
(this is sarcasm)
so dont tell my its because of licence rules
It is because of license rules.
Apple can only sell what they are licensed to sell.
Send suggestions here -> http://www.apple.com/feedback/

Buying credit

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