Buying & Installing Photoshop CC and Lightroom - Help

Question

I Hate Adobe...Which I have always revered in the past. But this experience has been the worst software purchase & installation process in my life! This is most painful process I have ever been through trying to purchase and install software. User Friendly--No. Compatibility with Standard Market Software (Microsoft) -- A Laugh! Speed - A Joke. Access to Customer Service?? Pitiful.
Can you quote me? Yes! 
I'm guessing the system is totally overwhelmed but the design is flawed to begin with.
At this point, I feel, after more than 6 hrs of trying to buy and install this product it will never happen. I will probably cancel tomorrow.
Sharon Nickodem
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Answer 1

Hi John...
Thanks for your reply.
Well, of course I was stupid to wait until the last day of the special to purchase this awesome package, but that is what I did.
This is what happened yesterday:
I got onto the web site and attemped to sign in with my oid Adobe ID and password. The system said that I needed to supply a new password. An email would be sent for me to use to enter a new passward. A reasonable request....however it was 1.5 hrs before  the email arrived (and I am on high speed cable). So then I changed my password which happened reasonably quickly so I thought I was on my way. Then it asked for my B-day. Another reasonable request. I entered the data. Nothing happened for an hour. Tried again, and again, and again....and 3 hours later I decided this was never going to happen on 12/31 and gave up.
This morning, I was having breakfast with some friends, one of whom said it  had taken him all day to purchase and download the software on 12/31, but he had gotten it done. Also, we thought maybe the site was still up and looked, and low and behold it was....so I figured if it was still up I would try again today. So about noon I signed in. This time, I got the delay again on inputting my birthday, but on the 3rd attempt I succeeded. While I waiting for the birthday field to get updated I had been looking all over for the online chat with customer/technical service. It wasn't easy to find. which to me is a real user friendly problem....it should be on every page. I found the web site where I input my complaint, but I was really looking for online technical support. Anyway, I did find the chat, and that was pretty good...only waited about 5 minutes for person. And at the same time my birthday update took, and I entered the payment data (went fast) and I got the message that I could Download.
I happened to be on my laptop at that point, sitting in front of my desktop. My laptop has Vista. Of course I got the message that Vista was unsupported. I was still in the chat and the person confirmed Vista was unsupported and never would be supported. Well, admittedly Vista is a crappy OS, but there is a lot of them out there. So, then I asked the guy if XP was supported, (Yes, I know I could have read this on the web site and saved myself grief, but you know users don't read!). He replied that yes, XP was supported as long as I had Service Pack 3 installed. I said OK, and I would take it  from there.
I went onto my desktop, which has XP. I ran the Download, and it said, you have XP but don't have SPK 3, so can't Download. I remembered that I hadn't done that update, so then I went and installed SPK 3. That went successfully. I really thought we had it now!  I went back to the email I had received to do the download and it took me to the cloud download center (it seemed to me the first time the email took me directly to the download of the software I had purchased). So here I am at a page with umpteen applications on it. None of which are titled exactly what I purchased. Hum....what to pick? So I decide to pick Photoshop. And it comes with a Download page, and a choice of CC or CS6. Since I bought CC in the package, I select that Download and it says operating system incompatible. I went to "Cloud" severel more times to try to find the page with what I purchased, even to going to the page with my account line item, but all took  me  back to same Download screen that didn't work for me. Of course I never even attempted Lightroom,
I'm sure you right that there are millions of happy users, but I am not one of them, and I a very technical user. Sigh... it's probably error or XP is not compatible. 
Thank you for listening. 
Sharon Nickodem
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