Buying new screen for my ipod touch

I'm Ipod touch user and i live in Egypt. My Ipod touch screen was broken and today i went to 3 Apple branches to replace my broken screen with a new screen and all of them said that it's very hard to replace a broken screen for ipod touch and we don't get this accessories.
I wonder how can i buy a product from a company like Apple, and finally i can't find accessories for my product and i can't find the customer support. It means that when i buy an Apple product, if any of it's accessories was broken for some reason, then i have to put it away and buy a new product. UN BELIEVABLE from a company like Apple

Ipod touch second Generation. I can see the items normally and the touch is working normally so it is the digitizer. The problem is that i'm living in Egypt and i don't know if there are any websites that make shipping to Egypt. Apple branches here are really bad and don't provide digitizers.
anyways thanks for your help very much

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