Buying on skype shop and ebuy now

Hello
I wanted to share my experience with buying ge phone on skype shop. Fiest,  I ve been a skype user for years, mostly happy with it.
I ve decided to buy a ge phone to  be sent to canada. It was supposed to arrive within 7 to 10 days , free shipping. It is mentioned as soon as you try to order. Fooooorget it .
What is mentioned while you buy the product is not true. When you contact ebuy-now  support, which do not answer in 24 hours like they claim they do ,  they say it actually might take up to 20 days.
20 days was too long for me. I wanted to cancel but oif course, as they anwsered to late, not even esponding to my question, parcel was gone and cancellation not possible.
Product arrived 20 days later  and the post office asked me 11 dollars to get the phone.
I feel like i ve been bull**bleep**ed all the way. They knew it would not ever take 10 days, never mentioned something would have to be paid and did not answer on time.
Be careful before ordering anything. Don't expect it to be delivered on time and realise you ll have to pay something on arrival.
It s just very bad cutomer care and business attitude.

I have recently had a similar experience (ebuy support). I purchased a freetalk connectme adaptor. I have had trouble with the installation and I keep getting the run around. The problem is when I try to setup it won't connect to the network website. Everything else on the model works and the error I get the one time I connected told me I wasn't connected. Go figure. If anyone has any ideas I am listening. 

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