Buying skype credits always lead to a Taiwanese pa...

Hi, I'm now in France and I want to buy Skype credits.
I'd love the rate to be in Euro, and payment in Euro and via my bank in France.
However whenever I browse for skype credit (from Skype client in my PC) or in skype web, it always shows the rate of NTD (New Taiwanese Dollar) ! That bugs me a lot because I can't find anyway to change this behavior.
Even when I press "continue" to buy, the skype page redirect me to the page of PCHome, and of course all the contents are in Chinese.
I had 2 years in Taiwan (2009-2011) but my skype account existed longer before. I don't know why my stay in Taiwan can affect my experience in purchasing with skype.

lethanhnam wrote:
Hi, I'm now in France and I want to buy Skype credits.
I'd love the rate to be in Euro, and payment in Euro and via my bank in France.
However whenever I browse for skype credit (from Skype client in my PC) or in skype web, it always shows the rate of NTD (New Taiwanese Dollar) ! That bugs me a lot because I can't find anyway to change this behavior.
Even when I press "continue" to buy, the skype page redirect me to the page of PCHome, and of course all the contents are in Chinese.
I had 2 years in Taiwan (2009-2011) but my skype account existed longer before. I don't know why my stay in Taiwan can affect my experience in purchasing with skype.
If you have used your Skype in Taiwan or made a purchase, your account may have been linked/tagged to PCHome(Skype's Partner in Taiwan).
In order to be unlinked/untagged from PCHome, you will need to contact Skype Customer Support
Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.
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Similar Messages

  • Unable to buy skype credits

    For almost a year I'm trying to buy skype credits. But there are some problems, because I started using skype when I was in China. Now I have to buy credits reading Chinese symbols, luckily they added a translate button to Englisch so I thought my problem was solved. WRONG because I have a European bank account I still can't purchase skype credits!!!!
    I should open a new account, but that is also not possible because skype knows my email address and tells me, very friendly that I already have an account. So I'm stuck, I worked around this service for a long time, but now a have to use it again.
    So somebody please help me to buy credits and ore change my account to an European one!
    Below you can find my communication so far with skype customer service
    To SKYPE
    Dear Alexarai,
    So I have contacted the Chinese centre and as you can see, I don't think they can help me. At least, I can't read it, you?
    Why is it so hard to make it posible for me to buy skype credits
    Hanneke 
    ---------- Forwarded message ----------
    From: Skype客服中心 <[e-mail removed for privacy and security]>
    Date: Wed, Oct 15, 2014 at 4:05 AM
    Subject: 答复: 答复: SRX1229153714ID - credits and Chinese symbols
    亲爱的用户朋友，您好：
      欢迎来到Skype客服中心，很荣幸为您服务。
    关于您所询问的问题，很抱歉，我们是中国大陆地区的客服中心，只支持中文服务，由于您的账户归属是系统检测完成，我们不能改变您的账户归属，请您点击此处重新在国际官网注册账号。     
    感谢您对Skype的支持与厚爱！希望您能够一如既往的支持我们。
    【温馨提示】Skype最新活动推荐：本期活动“Skype国庆全家乐”！活动期间充值100%返现金好礼！单笔充值20元（含）以上100%获得点卡0.2美元点卡一张！点击此处查看活动详情。
    发件人: Hanneke 
    发送时间: 2014年10月14日 23:18
    收件人: Skype客服中心
    主题: Re: 答复: SRX1229153714ID - credits and Chinese symbols
    Dear skype,
    I was so happy to hear from you in Chinese! Thank you for that! This is my problem with your service, please please please transfer my account to an European one!!
    Thank you so much, and for communication smoothness please answer in English
    Hanneke
    On Tue, Oct 14, 2014 at 12:33 PM, Skype客服中心 <[e-mail removed for privacy and security]> wrote:
    亲爱的用户：
           您好！欢迎来到Skype客服中心，很荣幸为您服务。
           关于您所询问的问题，十分抱歉，我们确实无法修改您的账号归属地。如果您急需充值，您可以请朋友使用人民币代为付款，或者在国际官网重新注册一个账号尝试充值。请您点击此处重新在国际官网注册账号。     
          感谢您对Skype的支持与厚爱！希望您能够一如既往的支持我们。
    【温馨提示】Skype最新活动推荐：本期活动“Skype国庆全家乐”！活动期间充值100%返现金好礼！单笔充值20元（含）以上100%获得点卡0.2美元点卡一张！点击此处查看活动详情。
    发件人: Hanneke 
    发送时间: 2014年10月14日 17:40
    收件人: [e-mail removed for privacy and security]
    主题: Fwd: SRX1229153714ID - credits and Chinese symbols
    Dear Tom.
    in this mail you wil find a lot of frustration but hopefully you can help me to move my chinese acount to a dutch one! This becouse now I can read in Englisch but I can only buy whit RMB and Chinese banks.... not really working from Europ
    ---------- Forwarded message ----------
    From: Skype Customer Support <[e-mail removed for privacy and security]>
    Date: Tue, Jan 14, 2014 at 9:32 AM
    Subject: SRX1229153714ID - credits and Chinese symbols
    To: 
    Hello Hanneke,
    Thank you for your response.      
    We understand that the resolution that we have provided did not resolve your concern and we feel how frustrating it is for you to be directed in a Chinese website when you try to purchase a Skype credit. Upon further research on your account our system recognized that your account was created in China. That is the main reason why you are being directed to a Chinese website. In order for you to make a purchase we strongly suggest that you coordinate with our Skype partner in China which is TOM so that they can assist you with your concern.
    You may click on this link http://www.skype.com (which will redirect to http://skype.gmw.cn ) or this link http://support.skype.com (which will redirect http://skype.gmw.cn/help/support.html )
    Best regards,
    Alexarei M.
    Skype Customer Service
    Visit www.skype.com for the latest news, updates and tips.
    ---------- Forwa
    rded message ----------
    From: Hanneke 
    Date: Mon, Jan 13, 2014 at 2:58 PM
    Subject: Re: SRX1229153714ID - credits and Chinese symbols
    To: Skype Customer Support <[e-mail removed for privacy and security]>
    Dear Alexarei,
    I'm sorry, but this doesn't solve my problem. I know how to buy skype credit (at least the theory) but in practice it doesn't work. I will showed by adding some print-screens.
    2.result
    So please do not answer me again whit a link to your nice theory about how to purchase credits but really help me get ride of this Chinese page.
    hope you can help me
    Hanneke

    Hi, H19, and welcome to the Community,
    While I appreciate the inconvenience, the easiest thing to do would be to create a new Skype account and use or create a different or new e-mail address.  Your first account is affiliated with Skype's partner in the PRC. 
    Kind regards,
    Elaine
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    I live in Ulsan, South Korea and I am lokking for where to buy Skype Credits in South Korea.

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    If my advice helped to fix your issue please mark it as a solution to help others.
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  • How to cancel automatic renewal of skype credits

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    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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    I'm trying to buy Skype credit, but every time I click on the link to buy skype credit, it takes me to a ".tw" page and only gives me the option of buying skype credit in TWD. I'm living in the U.S., and I've changed every single location/address setting I could find to reflect that, but Skype still thinks I'm in Taiwan and requires me to enter in Taiwan-related information that I do not have. How can I fix this?

    curiousskyper wrote:
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     Hello,
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    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
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    How can i buy skype credit or subscribe, am new to to skype

    Dupe.Daramola wrote:
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    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
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  • Can't get additional skype credits

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  • Re: Can't buy Skype Credit

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