BW-CRM - Business Content Data Source for Service Ticket

We are setting up BW for CRM. We want to analyze data related to Service Ticket. I am trying to find Business Content Data Sources for Service Ticket. I could not find any thing under Interaction Center Delivered analytics. I appreciate if any of you BW Experts can guide me in the right direction. Thanks for your help in advance. I am using RSA6 to look into delivered Data Sources

Hi Nilesh,
Thanks for the update.
  I can enhance  0HRPOSITION_ATTR to include  Number of hours per month & Number of Hours per Week (WKAVG & MOVAG).
My last question is which object (Employee,Position,Job) do i need to enhance
for  PA0007: WOSTD( Hours per week) - It will be used to calculate STAFF FTE
Thanks for the help

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    Hi,
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    Assigning points is the way to say thanks in SDN.

  • Business Content Objects on BI side for the business content data sources

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    Hi Vineeth,
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    Hi
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    Hi Experts,
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  • Underlying tables of business Content data sources

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    Regards.

    Hi,
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  • Standard Business Content & Data Targets for Case Management & CRM Survey

    Dear Friends,
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    Rajesh Banka

    hi,
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  • BI Content Data Source for  0ACCNT_GRPV Text Data

    Hi Experts
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  • How to change Selection Criteria for a Business Content Data Source

    Hi Experts
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  • Transporting Extract Structures for Business Content Data Sources

    Hi
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    Thanks
    Rashmi.

    Hi,
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  • How to get the BW 7.0 Business content data sources

    Hi,
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  • Business Content Data Source not active in R/3

    Hello,
    I am using ECC 6.0 system,
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    Hi,
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    Cheers,
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  • How to know the STD business content data source ?

    Hi,
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    can nay body help me out?
    Thanks,
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    In help portal you can find several datasources, mainly transactional in (this is for netwaver 04s version 3.53.)
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  • Unable to Select Fields in Business Content Data Source - 0CO_OM_CCA_9

    Hi All,
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    Thanks
    Nathan

    Hi
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    5. then check in RSA3 if fields are coming.
    From
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