BW IB - PreCal Server - WorkBook - ERROR

Hi,
Last week we upgrade our BW system from 3.2 to 3.5. I am sending workbooks thru PRECAL SERVER. It is delivered in the INBOX of recipients but they are not able to open the workbook attachment. When they Clicked on the attachment the message "The File is not recognizable format" is popedup.
I am using Ms-office Excel 2003/SP2. Is there any patch I have to do? Please help me out.
Thanks
VP

Here I want to clarify that we are in SAP NetWeaver 2004 (BW3 .5) and not in SAP NetWeaver 2004s(BI 7). I think the note is talking about BI 7 and Portal. Also I went thru the PDF Document and check my config also. All are correct.
Still the Excel attachment which I am receiving says "The File is not in a recognizable format". Is there any Microsoft Office Excel fixes I have to install.
VP

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