BW system open for config for RSA1 display

Hi
Our developers have been told by another company that there is a bug in BW3.5 (fixed in 7) whereby the system needs to be open for config in SCC4 to be able to view certain data.
This is in RSA1 - under InfoProvider they have a Holiday Entitlement - Quote Transactions item which when double clicked brings up a screen showing Update Rules information - Status, Data Fields, Type, Srce Fields. There is also a 'Create Start Routine' button, or, if one is already created, a 'Start Routine' display, and other information they require - more detailed information on the characteristics, Process Chain maintenance and InfoPackage maintenance.
With the system closed - they cannot see any of this. Update Rules and the 'Start Routine' buttons are not present.
We are not comfortable having the Live system open and have asked why they cannot do this in Development, as they insist they are not making any changes - they just need to display this information. They say it is required for debugging, and they have to debug in this system, as the debugging depends on the data - which is different in Prod than it is in Dev.
Does this stand up? Are there other ways they can access this information?
We tried Note 337950 - Queries (and other objects) cannot be edited - but this hasn't helped.
If there is a SAP note that does confirm this is a 'bug' and the system does indeed need to be open then please could someone point me in it's direction??
Many thanks
Ross

Sorry for not replying for so long... this one kinda went off the radar whilst there were some more important issues.
Thanks for the responses... Eric, our SCC4 settings were the same - i.e. system pretty much closed - and they couldn't see anything. Only by changing in SCC4 did they then get the warning message about changing obecjts - which you can bypass - and then you're in and can see everything.
We're on support package 17; BI_CONT is on 12.
The roles the users have been developed by their authorisations team... do you think it could be an auths issue? Surely it wouldn't make any difference though if you opened the system in SCC4?
EmJay - thanks, but this only pops up as per above when the system is open for config. Else you don't get the message at all.
Cheers
Ross

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