BWSP Inbox Approval requires additional sign-on

Hello,
We are currently on EP 6.0 with WebAS 6.20 and seperate ITS instance.
We are implementing leave requests using WS04200009 and the approvals will be done through the ESS inbox, BWSP. We currently use SSO, so no logon is required by the user to access the inbox ( BWSP ); however, when the user clicks on the EXECUTE button to approve or reject a leave request, the portal and ITS requires the user to sign-on to the system.
We are stuck. I believe it to be a cookie issue from ITS that overwrites the portals SSO cookie, but can not prove it or find the settings within ITS to check the theory.
Has anyone else run into this issue and come up with a solution? If you have, then you will be a hero.
Thank you.
Nick

Hi,
ITS SSO cookie is depends on domain (FQDN), so please check the ITS properties of system if it has defined with FQDN. also you've to access portal with the same FQDN.
portal url: http://<portalhostname>.<domain>:<port>/...
its url: http://<itshostname>.<domain>:<port>/...

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