By By BT,
After trying to get any constuctive help with my ( and lots of others ) problem with slow loading pages I have decided to wave goodbye to BT, and move to another provider who will also buy out my remaining contract In my opinion its false advertising to say that BT infinity is so much quicker than normal broadband it might well have great download and upload speeds. but the super fast page and site loading claim is rubbish. Sick of being told by people in tech Help to do the same things time after time. Very frustrated and not happy.
Hi Davestrider,
Thanks for the post and welcome to the forum. I completely understand your frustration. Would you mind holding off on leaving BT and give us one last opportunity to help?
If you could please drop us an email via the contact link in my profile, click on my username (SeanD) and you will find the contact link under the about me section of my profile. Once we get your details we will run a few checks from our end to see what we can do. We will own this until full resolution.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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