By mistake I have downloaded a Windows version of PSE 13 on my MAC. I need to delete and download correct version.

Will somebody at Adobe please contact "Apple Care" and observe what REAL tech support is all about?

Order product | Platform, language swap

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By mistake I ordered the Mac version of CS6 STL .It should have been the Windows version. How to convert ?

I recently ordered the CS6, STL Mac version, It should have been the Windows version.
Since it was impossible to install it , I discovered my mistake.
Academic download assured me that "adobe" is able to convert the code to windows.
Please help me to find a solution.

You can swap languages/platforms for a latest version product if you follow the instructions at the following link:
http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l

By mistake i have downloaded dreamweaver cs5.5 in other language. I need it in english language. HE

by mistake i have downloaded dreamweaver cs5.5 in other language. I need it in english language. HELP ME

Hi Sachin00007,
Please contact Adobe Support and request for a cross language swap(if not purchased from Adobe directly). If purchased from Adobe then the best option would to be to return and reorder the correct product. Refer to http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l for more details.
Thanks
Nikhil

HT201272 I have purchased 3 books from Itunes - for my Ipod. The books show up as purchased on the PC but not on the Ipod. The other books i have purchased and have downloaded correctly have a square beside them when shown on the PC. I have checked my au

i have purchased 3 books from Itunes for my ipod. The books show up on the PC as purchased but do not show up on the Ipod anywhere. Other books i have bought and have downloaded correctly have a square symbol beside them - but the three books in question do not. I purchaed 4 tonight and only one has worked. There is plently of room on the Ipod as the books are only 7 and ten mins long. I want my money back - or the books to download.

i have purchased 3 books from Itunes for my ipod. The books show up on the PC as purchased but do not show up on the Ipod anywhere. Other books i have bought and have downloaded correctly have a square symbol beside them - but the three books in question do not. I purchaed 4 tonight and only one has worked. There is plently of room on the Ipod as the books are only 7 and ten mins long. I want my money back - or the books to download.

If I have to format an external hard drive to make it Mac compatible, will it delete all the content in the external hard drive?

If I have to format an external hard drive to make it Mac compatible, will it delete all the content in the external hard drive?

As others have said, the answer to your question is a big YES. Formatting a drive will delete everything!
To keep your data, yet reformat the drive for optimal Mac compatibility, you will need to:
1) copy your files to a different hard drive (I would recommend two different locations if you value your data)
2) repartition/format the external drive
3) then copy the files back to the external.
You haven't given details but if you need the external to ONLY be compatible with the Mac (and no longer care if if can be read by Windows), then you will want to partition the drive using the GUID partition scheme, and format as the (HFS+) "Mac OS Extended (Journaled)" filesystem. You can do so using the built-in "Disk Utility" application on your Mac (in the Applications/Utilities directory). Here are instructions:
http://support.apple.com/kb/ph5845
If you need the drive to be compatible with both Mac and Windows computers then please post that so someone can recommend a solution for your specific needs.

I have lost my iphone 4 just an hour ago... i need to delete my personal photos from it. PLease help urgently.. Thanks

I have lost my iphone 4 just an hour ago... i need to delete my personal photos from it. PLease help urgently.. Thanks

If you had find my iphone enabled follow the steps in the article below:
http://support.apple.com/kb/ph2701

I have accidently purchased windows version but i have a mac - how do i get it fixed ?

I have accidentally purchased the windows upgrade but I am using a Mac, help !

Licensed Software
Please see Return, cancel, or exchange an Adobe order -
http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
Creative Cloud
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

I have erased all the hard drive for some reason and I don't have anymore the windows version of my laptop,the question is below!

hi,
I like to know if somebody has a laptop with windows 8.1 installed and has a recovery partition in the case of reinstalling windows 8.1. somebody has erased all harddisk with low level format for some reason.
now this man has no more 8.1 to reinstall it. I have my self the dvd of this version of windows 8.1 or suppose the trial version ,
if I install the windows from my dvd (or the trial version )and activate it with his product key which is on his laptop voor his 8.1 version.
is this action illegal or not ? if this action is illegal i like to know why?
thanks
johan
h.david

If a proper license is held for the product, MS do say that you can use any legitimately-acquired media to re-install.
If the computer originally shipped with a manufacturer-supplied copy of Windows (OEM), then only the media from the OEM should be used. This might require him to purchase a set of recovery discs or USB from the OEM.
It may be possible to retrieve/download a copy of Windows 8.0 or 8.1 from the MS website, with only a product key, but, it is common for modern computers sold now, that there is no visible product key (instead, the key is stored in firmware)
If you need to download Windows 8.1, to create installation media, this article may help:
http://winsupersite.com/windows-8/windows-81-tip-download-windows-81-iso-windows-8-product-key
Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

I have bought the Windows version of CS6 but I need the Mac version, how do I swap the serial numbers?

I accidentally purchased Abode CS for Windows, I need it for Mac - can someone help me please?

You have 30 days to return or exchange your purchase.
Explain the situation to Customer Service.
800-833-6687
Monday—Friday, 5am—7pm PT
or Adobe Customer Care (@AdobeCare) | Twitter
If they ask you to, request a swap Order product | Platform, language swap
Gene

I have just upgraded from Elements 11 to 12 but have bought the Windows version

I am a Mac user. I cannnot seem to email Support. I know how software companies make it impossible to make direct contact. Can anyone help?

The PSE serial number is multi-platform: works on Windows and Mac.
Download the Mac installer from the Adobe website, install and enter your serial number.
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=en

Please tell me how to download Firefox 3 (?) or whichever one can work on my Mac OS 10.4 desktop. I have been using Firefox 2.0.0.12 on my Mac OS 10.3.9 and like it very much.

Thank you for your reply.
Please tell me how to find and downloads these updates?

Very weird day in Firefoxland
First on a Powerbook G4 running 10.4.11 I respond to an invitation to upgrade to Firefox 4 (like a lot of others). Long story short, I wind up losing the browser altogether -- including all bookmarks. Why? Because neither the Firefox homepage (or CNET downloads) makes it clear that 4.0 is for OS 10.5 only! Amazing!
Then I try to register to post a reply in a thread that crits Firefox for not making this System Requirements info upfront clear. But the Register page I’m taken to (https://support.mozilla.com/bs/users/register) is in SERBO-CROATIAN!!
Then I try to log into Chat a couple of times and when it’s not CLOSED its a long line waiting and THEN it closes.
WOW!! Are the wheels off the wagon here or what!?!

A notice that a security update is available but UI do not have permissions to update, which I clearly do; I run Mac OS 10.6.4 and I am the administrator.

I received a notice of a security/stability update to FireFox 3.6.3.
I have a MacBook Pro 13" running OS 10.6.4. The claim is that I do not have permission to upgrade and I should consult with my system administrator.
I am the administrator of this machine. I do not have another system administrator. I have never had this issue before, either with Firefox or any other software.
I restarted Firefox and logged in again but the same thing happened
''(edited to stop the post from scrolling to the right)''

Try doing a clean install.
# Download the Firefox installer from http://www.mozilla.com
# Trash the current Firefox application
# Now try installing the new version of Firefox ([[Installing Firefox on Mac]])
Doing the above will not remove your user data, that is stored elsewhere in the [[profiles|profile folder]], though if you wish you can back that up first
If you are still having problems with privileges see [http://support.apple.com/kb/HT2963?viewlocale=en_US troubleshooting permissions issues in Mac OS X]

Pop up window saying my startup disc is full, I may need to delete files. How do I get rid of this?

I just got this pop-up window tonight. How do I get rid of this?

You need to, you know, delete things to create some free space on your disk.
That doesn't mean you have to discard any data:
If you have data you haven't looked at in a long time and aren't likely to need regularly, you can burn it to CD or DVD or some other storage media and then delete it from your internal hard drive. You can still access it when needed, but it won't be taking up space on your hard drive.
A better but more expensive option is to purchase an external hard drive (as large as you can afford, with a FireWire-800 interface for best performance) and move as much as you can onto it. Your entire iTunes library is often a good choice as it tends to be full of movies, TV shows, and music videos which - together - tend to add up to a lot of disk space. The only downside is that you will be able to access that media only when you have the external drive attached, but if you spend a lot of time at your desk or otherwise in one spot with your laptop, it's not much of a downside.
You could also get a larger internal hard drive, of cours, but they're non-trivial to replace in recent Apple laptops.

My product just stoped working on me. i need to delete and and re-download but i do not know how to re-download.

i need to re-download my product but i don't know how. since i downloaded it on-line

Assuming you're using CC you'll need to go to the Creative Cloud App and click on "apps" There you'll see all the apps installed on your system. If you hover over any of them, you'll see a little down arrow and in that dropdown there is an "uninstall" feature. Run that. Then using the same creative cloud app, go back to "apps" and you'll see the programs that are available to download in the list below. Redownload it from there. This is the method on OS X so might be a little different on Windows if you're using that. Typically you'll find the Creative Cloud icon at the top of your screen on OS X.

I have a old imac OSX.4.11. Lately my .mac mail account quit working and rejecting my password, even a reset password

I have an old imac with the swivel flat screen-OSX4.11. My .mac mail account has quit working--it rejects my password--even a reset password. Connection Dr. says to "make sure username and password are correct", over and over. Help!

Hello,
Did you change it over to iCloud yet? It does work in 10.4.11
The Password rejection can confuse people since it's a catch all meaning...
This Password, Username, Authentication method... is not recognized on this Port to this Server, or a server end problem.
If using a browser to login via WebMail works it's not Name or Password, but one of the other ones.
The receiving email ports are:
IMAP is port 143
IMAP-SSL is port 993
POP is port 110
POP-SSL is port 995
Outgoing ports are...
SMTP and SMTP-SSL is on ports 25, 587 and 465. Port 587 has to be SSL, and port 465 is enforced TLS-wrapped and is generally used by Outlook users.
Do not delete the old account yet. sign up for an iCloud account if you haven't.
I understand .mac/.me mail will still come through. Do not delete the old account yet.
You cannot use .mac or MobileMe as type of Account, you have to choose IMAP when setting up, otherwise Mail is hard coded to change imap.mail.me.com to mail.me.com & smtp.mail.me.com to smtp.me.com, no matter what you try to enter.
iCloud Mail setup, do not choose .mac or MobileMe as type, but choose IMAP...
On second step where it asks "Description", it has to be a unique name, but you can still use your email address.
IMAP (Incoming Mail Server) information:
    •    Server name: imap.mail.me.com
    •    SSL Required: Yes
    •    Port: 993
    •    Username: [email protected] (use your @me.com address from your iCloud account)
    •    Password: Your iCloud password
SMTP (outgoing mail server) information:
    •    Server name: smtp.mail.me.com
    •    SSL Required: Yes
    •    Port: 587
    •    SMTP Authentication Required: Yes
    •    Username: [email protected] (use your @me.com address from your iCloud account)
    •    Password: Your iCloud password
Also, you must upgrade your password to meet the new criteria: 8 characters, including upper and lower case and numbers. If you have an older password that does not meet these criteria, when you try to setup mail on your mac, using all of the IMAP criteria listed above, it will still give a server error message. Go to   http://appleid.apple.com         then follow directions to change your password, then go back to setting up your mail using the IMAP instructions above.
Thanks to dpepper...
https://discussions.apple.com/thread/3867171?tstart=0

By mistake I have downloaded a Windows version of PSE 13 on my MAC. I need to delete and download correct version.

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