By mistake there are 4 purchases happend, how do I get back my money.
Hi,
Long time back I bought couple of Apps for my Ipad and Iphone, I forgot disable my credit card info on my payment section.
Now recently my daugter (7years old) was playing Ipad and she clicked okay on some pop ups when my Ipad connected with internet.
During this there are 4 purchases happend for almost $100 on my credit card, morever I do not see any new apps on my Ipad, so could you please put my money back to my credit card. Infact I stopped using my credit card from April2012 as I returned back to India.
please refer following purchases history.
1.
Billed To:
Satish k Pinninti
San Diego , CA 92126-4044
USA
Order ID: MH*****46Z
Receipt Date: 12/23/12
Order Total: $21.98
Billed To: Visa .... 6594
Item
Seller
Type
Unit Price
Tap Pet Hotel, Stack of Coins
Report a Problem
Pocket Gems, Inc.
In-App Purchase
$1.99
Tap Pet Hotel, Chest of Coins
Report a Problem
Pocket Gems, Inc.
In-App Purchase
$19.99
Subtotal:
$21.98
Tax:
$0.00
Order Total:
$21.98
2.
Billed To:
Satish k Pinninti
San Diego , CA 92126-4044
USA
Order ID: MH*****V0K
Receipt Date: 12/23/12
Order Total: $9.99
Billed To: Visa .... 6594
Item
Seller
Type
Unit Price
Tap Pet Hotel, Big Bowl of Treats
Report a Problem
Pocket Gems, Inc.
In-App Purchase
$9.99
Subtotal:
$9.99
Tax:
$0.00
Order Total:
$9.99
3.
Billed To:
Satish k Pinninti
San Diego , CA 92126-4044
USA
Order ID: MH*****MVM
Receipt Date: 12/23/12
Order Total: $9.99
Billed To: Visa .... 6594
Item
Seller
Type
Unit Price
Tap Pet Hotel, Sack of Coins
Report a Problem
Pocket Gems, Inc.
In-App Purchase
$9.99
Subtotal:
$9.99
Tax:
$0.00
Order Total:
$9.99
4.
Billed To:
Satish k Pinninti
San Diego , CA 92126-4044
USA
Order ID: MH*****457
Receipt Date: 12/23/12
Order Total: $51.98
Billed To: Visa .... 6594
Item
Seller
Type
Unit Price
Tap Pet Hotel, Stack of Coins
Report a Problem
Pocket Gems, Inc.
In-App Purchase
$1.99
Tap Pet Hotel, Trove of Coins
Report a Problem
Pocket Gems, Inc.
In-App Purchase
$49.99
Subtotal:
$51.98
Tax:
$0.00
Order Total:
$51.98
I hope you understand our mistake and do the needful.
Thanks & regards
Satish
<Personal Information Edited By Host>
These are user-to-user forums, you are not talking to Apple here - I've asked the hosts to remove your email address and phone number from your post
All purchases are considered final, but you can try contacting iTunes support and explain and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
To try and stop it happening again you can turn off in-app purchases on your iPad via Settings > General > Restrictions > In-App Purchases 'off', and depending upon the iOS version that you have installed you might also have a 'Require Password' setting on the Restrictions screen that you can set to 'Immediately'.
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