By-passing Nokia Care Center

Hi, I'm an N85 user from Thailand--or rather was as my phone was broken within a week after the date of purchase.
My phone has been sent in for repair for over 2 weeks. And even though the customer representatives I've spoken to all say the phone is a defect and the whole main board "needs to be replaced" (not repaired i.e. only the plastic covers are ok), Nokia is unwilling to give me a new phone. On the other hand, all of the 4 customer representatives I've talked to confirm that they don't know whether spare N85 main boards are available in Thailand or Asia; where they will get the new main board from; or how long it will take.
I find it very strange that I should be kept in the dark as Nokia Care knows and admits that my phone is a defect. (my experiences with HP and Canon are utterly different)
I know that Nokia Care in Thailand is outsourced to MLink, a local electronics merchant; and I have a feeling that the way I have been treated is specific to Nokia Care Thailand and NOT Nokia in general. As such I would appreciate it if you could share with me a way to by-pass Nokia Care. Every time I click on "Contact Us" or go to the country page it pretty much takes me to people staffed by MLink. This makes it impossible for me to raise my issue to non-outsourced Nokia people.
Help appreciated!

@mccbleue,
I did make that point ("reasonable time" ) to Nokia Care. In fact, it was probably this very point* combined with my formal notice to them of my intent to file a complaint to the Consumer Protection Agency and the police that magically made it possible for them to locate a new main board within 24 hours. They also just called me and said their would drop off my repaired phone (new main board) at my office next Tuesday. Let's see if it works properly (from many discussions on this forum it appears that more often than not 'repaired' phones are not really repaired).
*mccbleue is absolutely right. If your phone is not fixed within reasonable time, you have a good case that Nokia is engaging in a deliberate act to wean itself off its warranty obligations.
Message Edited by frank21721 on 12-Feb-2009 12:01 PM

Similar Messages

Nokia Care Center will not accept my N97

I purchased my N97 at the Nokia flagship store in Hong Kong while there on vacation. I am now living in the Netherlands. I emailed the Nokia customer care center to tell them about my faulty GPS. They told me to send the phone to one of their care centers because "N97 integrated GPS receiver is having some issues pickling up GPS signals. Before doing this method, we suggest that you provide us first with the IMEI or the serial number of your device." I emailed them my serial number, but they sent me an email reply saying that I need to send the phone to a Nokia Care Center in Hong Kong.
Besides complaining and arguing with them by email, does anyone have any suggestions on how I can get a Nokia Care Center here in Europe to take a look at my phone? Am I being too unreasonable to expect that my N97 can be repaired regardless of where I am in the world?

Hi, I have some sympathy for you, and morally I think they should (and if you walked into a Nokia care centre you may get a little joy face to face) However legally the response , I believe, is correct. I work in the motor trade, and many car warranties are region specific, you may get a 3 year warranty with a car, of which the first year may be pan-european but the second and third may be UK only (I live in england), the same car sold in europe may get only a one or two year warranty, and if that car were imported from outside the EU (say Australia or USA)then it would have no warranty whatsoever in the UK or mainland Europe, simply because many products are 'region specific' and so the warranty covers the area they were built for.
Hope you get some joy, and at least you can post a phone, a car, refridgerator or washing machine would be more problamatic. I would contact Nokia direct and see if they would provide you with some 'Good Will ' unfortunately this is not the place to seek help on this matter
Good Luck
If I have helped at all, a click on the White Star is always appreciated :
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Be Very Careful When Choosing to use Nokia Care sy...

Up until the weekend of November 23rd, I had nothing but praise for Nokia after choosing their Nokia Lumia 720 Windows 8 Phone. I was wary of going with WP8 as it was less supported by third party software for apps compared with iOS and Android, but its functionality impressed me for its entry range standing as a model.
That weekend, after a series of Application and a phone update, the screen started experiencing issues with random movements of the screen making it unusable. Both soft resetting and resetting to factory defaults failed to resolve the issue, so on Monday November 25th, I contacted Nokia Care LIVE Chat via the support website to see if there was anything they could suggest to resolve the problem.
They advised me to take it to my locla registered Nokia Care Point, which was right near the train station I use to go to and from work, which I did the next day. Left the phone with them and was told to come back in an hour. I returned and they had managed to fix that issue, they had reloaded the phone's firmware and software to an "in the box" level, and for good measure replaced the screen and the speaker inside. I could not have been more happy with the service, it was quick and more then I could have hoped for.
Then sadly, during setting up the phone to use as it had been wiped, I noticed that the command buttons at the bottom of the phone were no longer lighting up as they had done before. I then noticed that the camera was not working, front or back, it was not being recognised by the phone and all I had was a back screen. I called the Nokia Care point and told them, they said no problem just bring it back and they will sort it. I did the next day, same thing, left the phone with them for an hour but this time, returned to the shop to be told "there is lots wrong with the phone, we need to send it back to Nokia and it could take one to two weeks to come back.
So my phone went in with one issue, not fixed 100%, returned to me broken and told "its all good" then within 24 hours my phone is made even more broken, so broken the registered and certified Nokia Care Point are unabe to correct the faults they made, and need to send it off for a full repair or replacement under the warranty.
Sounds simple doesnt it? I took in a faulty phone, whcih was then made even more faulty by the Nokia Care Point, so when I contacted Nokia Care by LIVE Chat to say that I was unhappy with losing my phone, which was under warranty, for up to two weeks because of a botched repair attempt by their own certified Care Point and asked if I could have a replacement.
Then it got really messy. Was told that even though its under warranty, no replacement could be issued until the main repair centre had assessed the phone, check to see if they coud repair it, now for a 3rd time in seven days, before a decision would be made about if a replacement was justified. Even though it was their own Care Point which broke the phone requiring them to look at it in the first place. I was told to give it 48hrs for them to recieve the phone, which I did and contacted them on the Friday only to be told that my phone had not reached them yet.
Monday comes and I get a phone call from the Nokia Care Complaints team, which my case and complaint had been forwarded onto, telling me that my phone has yet to be assessed by the engineers. So no work had been done on the phone at all, so no decision could be made about a replacement. Tuesday ( today ) I get another call and this time the phone has been looked at but apparantly they are now waiting for a part for the phone, with no eta of delivery time, I repeat my request to have a replacement phone, saying that it should not be me as the customer that has to keep being patient for Nokia Care to rectify an issue with my phone that they created in the first place and that the very least they can do is offer me a replacement so I can carry on as normal whilst they sort out how the repair went so wrong in the first place, aso that the compensation offer of a £10 Nokia Music voucher for a service that is already free to Lumia users and then the offer of a bluetooth headset which the 720 doesnt have was equally pointless and that they should do better. Was told they would put the request in but again cant make a promise it will happen.
An hour a go I took a phonecall from the Nokia Complaints team asking me, which is redundant as I have no choice in the matter, to give them 24-48 hrs for them to complete they investigation or review of my case, so thar brings it to the end of this week meaning any replacement or return of a refitted repaired phone wont happen till at least next week, taking it to two weeks of not having a working phone since taking it to them on the 26th November.
So far, I have never been made to feel more worthless and valueless as a customer by any company whose products or services I have used. From the point at which my phone was made even worse by a failed repair by a certified and registered Nokia Care point to the utter nonsense of endless Nokia Care Customer service which hides behind policies designed to protect Nokia rather then the customer when it comes to repairs and faults.
I am left with no faith in any part of the Nokia Care system from the Care Points, to the service you receive via LIVE Chat on the Nokia Support site to using their Twitter support via @Nokiahelps to even speaking with their non UK Call centres. I have no faith that I will get a replacement phone even though the phone will have had so many new parts it might as well have just replaced instead of multiple repair and software reloads in the two weeks the phone will be out of my posession (factoring in the next week as I dont expect to see it returned or replaced)
I say to anyone looking to use Nokia Care, which your phone still in warranty, especially in the UK, is to go through the network provider your contract is with rather then direct with Nokia Care. I have encountered nothing but poor service and atrocious customer care in every regards for a problem that was originally a fault due to software updates but led to the Care Point taking the phone apart and creating new faults, something which Nokia Care still wont accept is a viable reason to replace the phone.
If you do have your phone repaired in a Nokia Care Point, make sure you test every aspect of the phone before you leave, but I suggest sending back via your contract provider. I hope what I have been through and continue to go through with this experience of Nokia's idea of Care, is enough warning to others and that no one else suffers similar issues.
Regards
A No longer happy with Nokia Customer

Same here I have Lumia 920, 3 days after I bought it the device had an overheating problem and once the phone is off, I have to work hard to turn it on again, from soft resetting and hard resetting it After that I brought the phone to Nokia Care Center (I'm Indonesian by the way) in the NCC Branch in my province. 2 days after that, they told me that the problem was solved and asked me to take the phone. When I got there and the Costumer Service want to give me the phone, she try to turn on the phone, but she can't. She take the phone to a room (I don't know maybe it's the repairman room or whatever) and when she got out she told me that the problem is still exist and they will brought my phone to the NCC Center in other province. I have to wait for 2 weeks. Can you believe it? 2 weeks WITHOUT ANY PHONE? I have to buy another low-end phone that time.
After that the phone back to normal, But Then another problem come, after update my phone to Amber, my phone can't use Nokia Pro Cam (at that time, before Nokia Camera out), Bing Vision, Maps, Glance Screen, Auto Rotate, and GAMES. at first I just have to restart the phone to turn it back, but then the problem is not solved after I restart, even then, I did a hard reset but the problem is still there. Last friday, I brought my phone to the Nokia Care Center, they asked to take it the next day, but AGAIN! The problem is not solved, and they said I have to wait until the newest software update to come so the problem can be solved. Today, still no news or information from them, I don't know if I can trust Nokia Care Center again after this
Regards
Another No longer happy with Nokia Customer

Poor Service Record of Nokia Care Centers in India

Hi
I have a Nokia N95 1st Generation SmartPhone. I am trying to get a body replacement for the phone along with keypad and all other panels.
I tried to get the same from Nokia care center @ Noida (Sector-2, Micronas Telecom), India. Even After they kept my handset for over a month , I had to fight to take my set back from then without the body replacement as they did not have the availability of the external body for whole month .(That's the reason I got).
Fake and duplicate (Near -Original copies) of this external body are available in market but i don't want to risk my phone usage experience and ease by buying those. Then, I do not know what to do now and whom to approach as nokia care centers dont even bother answering there customer care phones in Noida.
My experience with Nokia I would say is - Phones - Good .... Service and Support - Very Very Poor.
This forum would probably be my last try to attract attention from any Nokia people or anyone who can help me out on this. Any suggestions from users are welcome. Please help asap.
Thanks
Akshit Bajaj
#: +91 -9717097722

I agree dude, Nokia service too bad...
Do you know once a reporter asked Toyota person "I can see Maruti service stations everywhere, but no Toyota's, is this is what is your after sale service?"
Toyota person replies saying "they need service for their cars after sales, but we do not need to, you do not see any broke down Toyota"
Just see number of Nokia care centers getting opened all over India. (But really the way Nokia Care Centre people behaves is pathetic they do not even know how phone behaves and what actually the phone got).
One of NCC's girl say's do factory reset your phone will be fine, he asks what does my contents she says it is intact, only if you give to us then your contacts will be vanished lol
N97 Black India
Attending Nokia Discussion has become new hobby, Thanks to Nokia... for having so many bugs

UGLY FACE OF NOKIA CARE CENTRE...!!!!

DEAR MEMBERS, I BROUGHT A NOKIA N82 ON 18-09-2008 WITH BILL.
AFTER USING IT FOR SOME DAYS I THOUGHT OF UPDATING THE PHONE SOFTWARE WITH NOKIA SOFTWARE UPDATER THRU MY LAPTOP. BUT AFTER COMPLETING 61% MY PHONE SWITCHED OFF AUTOMATICALLY. THE BATTERY WAS FULLY CHARGED. AFTER THAT IT BECAME DEAD. I TRIED NOKIA CARE CENTER AND GAVE MY PHONE ON 01-10-2008 FOR REPAIR.
BUT AFTER SOMEDAYS THEY CALL ME & SAID THAT REPAIR WILL TAKE TIME AS COMPONENT IS NOT AVAILABLE WITH THEM. SO I WAITED FOR SOME MORE DAYS. THEN ON 10-10-08 THEY SAY THAT THE PHONE HAS TO BE REPLACED AS IT CANNOT BE REPAIRED.
MEANWHILE I KEPT ON EMAILING NOKIA CARE ABOUT THE REASON FOR DELAY.. BUT ALL IN VAIN..
NOW ON LAST FRIDAY THE NOKIA CARE PEOPLE CALLED ME FOR COLLECTING THE REPLACED SET. BUT I WAS QUITE SHOCKED TO SEE THAT SET. IT WAS NOKIA N82 ONLY BUT ALL SCRATCHED & TAMPERED WITH SCREW MARKS. AND THEY SAY THAT ITS COMPANY POLICY TO REPLACE WITH A WORKING PHONE ONLY.
SO I'VE NOT TAKEN THE DELIVERY OF THE SET.
HEREBY I ASK U ALL MEMBERS THAT WHAT FAULT I MADE BY TAKING A NOKIA PHONE.

30-Oct-2008 12:54 PM
auh2o wrote:
Ok... How do you figure that anybody would even begin to take you seriously if you're mentally challenged to the extent that you can't even locate the CAPS LOCK button on your keyboard?
HAHAHAHAHAHAHA
i remember i gave my nokia for repair they made it look like new for me. cleaned it for me, etc.
Nokia 5800 XpressMusic (11) [Product ID: 0559416]
V 21.0.025 (date: 02-04-2009)
network: mobily (etihad etisalat)

Behaviour & service of Nokia Care Centers

Hi,
How are u ? I recently bought Nokia 6233 music edition phone Warrenty Ref. no. APAINY065420469 it started giving problem when I chose video(3gp or mp4) as ring tone. The people who are calling me,& when I answer them, they can`t hear me but I can hear them! Anything else is normal. Can anybody HELP me???. I already tried reinstalling nokia software v4.91 available on nokia product update site but not of any help, same problem continues.I also went to Nokia Care Centre (Solectron Centum Electronics Limited) in my area Gurgaon Haryana, India,today i.e. 16/02/2007 at about 3:00 pm but the response I got, was not satisfactory one. they told me if it is a software problem you will get back this in max. 2 - 3 hours. They also let me know the site where I can check status that never worked. Then I called up nokia Careline contact number given at the bottom of invoice copy. They told me that they have no information about my set & asked me to contact local Nokia Care again for status which I did, The person who picked up the phone took my details and told me that nobody is there Pl. call after 20 min which I did then also nobody turned up on the phone. The same person who picked up phone earlier told me that he has collected the information that you need to contact us on Monday morning at about 11:00 AM to know whether your set will be rectified here or will go to Delhi.
Pl. tell me, this is the way your nokia care center make customer Roam about. Why, they don't at the very moment tell me that it will take this much of time and they are not even sure about the problem I told them. Can't understand why u people cannot recruit people who has proper knowledge about set. Pl. take this matter seriously as people trust nokia for quality and service but this is the second instance that had happened with me. Also if you can upgrade your Nokia Care Center with proper tools & technicality required to solve the problem & not make a mess of everything. kindly treat this on urgent basis as I will be without my cell which is my single point of contact at this moment & could hamper my job as I am IT professional needs to have cellphone on 24 hours, any emergency.
Also one more thing kindly update your site as there is no support for Nokia 6233 Music Edition
Harish Bajaj
Sr. Exchange System Administrator
CSC, India
EDIT: removed IMEI and personal details
Message Edited by ajak on 19-Feb-2007
11:30 AM

I agree dude, Nokia service too bad...
Do you know once a reporter asked Toyota person "I can see Maruti service stations everywhere, but no Toyota's, is this is what is your after sale service?"
Toyota person replies saying "they need service for their cars after sales, but we do not need to, you do not see any broke down Toyota"
Just see number of Nokia care centers getting opened all over India. (But really the way Nokia Care Centre people behaves is pathetic they do not even know how phone behaves and what actually the phone got).
One of NCC's girl say's do factory reset your phone will be fine, he asks what does my contents she says it is intact, only if you give to us then your contacts will be vanished lol
N97 Black India
Attending Nokia Discussion has become new hobby, Thanks to Nokia... for having so many bugs

Poor Nokia Care Support

I had purchased a Nokia E6-00 in September 2012 in Bangalore. It was working well until the beginning of November when the mobile refused to load, switching it on taking it up to the Nokia Welcome screen and switches off after that. I took it to the Nokia Care Center who said that a software update was required, and I agreed. After a few hours, they informed me that there is a hardware problem in the phone and that it had to be sent to Delhi to be repaired. I mentioned to them that it was a new phone, just over a month old, and a hardware problem meant it was a defective device and I would prefer a replacement of the device with a new one. The Care Center personnel directed me to the call center mentioning that I need to talk to them regarding that, which I did, mentioning that a phone that is just over a month old should not have a hardware problem, that I have been delivered a defective device, and I would like a replacement of the device instead of repairing the old one. Till date, despite numerous calls and discussions, I have just got a reply telling the phone has been repaired and that I should collect the phone from the Care Center and nothing else above that.
I would like to know if I am on the wrong side demanding a phone replacement instead of accepting the repaired phone which was defective in the first place when I bought it.
Looking forward for your opinions
Solved!
Go to Solution.

Welcome to Nokia discussions board.
We are sorry about the experience you have with your device and its repair. As this is a user to user forum, all complaints should be sent to [email protected]
Regards
Press the 'Accept Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

Re. Complain on Nokia Care Services in Chennai, In...

Dear All,
I am one of the Nokia mobile users for the past 5 years. All my family members are using only Nokia mobiles and I also recommended my friends & colleagues to go for Nokia.
I had trust on it before but not now… I am sorry to say that…. Because you people made me to do so.
I am really Sorry to say that I lost all my confidence and faith with NOKIA..
I never had such a worst experience from the NOKIA CARE..
Let me explain the problem..
" I purchases a New Mobile NOKIA - HANDSET - 2630 - BLACK from one of your vendor "UniverCell Telecommunication India Pvt Ltd. Velachery Branch" on March 07, 2008. I came to see that it gets hanged or struck in between very often while using and the mobile becomes stops functioning, then I have to remove the battery and then reset the mobile and then only I have can use it. I thought it might be loose contact or the battery might not properly pack. I very often found that my mobile hanged. On March 09, 2008 I took to the vendor where I bought, they redirected me to NOKIA CARE at Taramani, Chennai they redirected me to NOKIA CARE at TTK Road Alwarpet, Chennai they and again they redirected to NOKIA CARE at Royapetta, (Near Sathyam Theratre) Chennai. See the way of how each service centre palys with the customer. And finially I went to NOKIA CARE on March 27, 2008. (Service Center Details - ROCKY AGENCIES, New No:32, Old No: 10, Thiru Vi Ka Road, Royapetta, Chennai. ASC : 124_343506, Contact Number: 044-42045204, Email Address: [email protected] and MY Job Sheet Number: 124343506/080329/6 Dt: 29/Mar/2008). At first they checked it and told it was a Software Problem, and they reloaded it and gave. After that when I bought the mobile to my home and tried to charge it, I got an error message "Charger Not Supported" and then on March 29, 2008, I took it back to NOKIA CARE, they once again diagnosed that the issue is with the Board, we have to produce it to Head Office and then get rectified. So they took the Mobile and then asked me to come after 2 days, after 2 days when I went to collect my mobile, they told me that Since it a Board problem it will take another a week, and I asked them please inform the correct date so that I can come at right time. (Because I work for an MNC Company _ Hewlett Packard (HP) as a Operation Research Manager, My Home is at Velachery, Chennai and my work place is at Sriucheri, Chennai which is 50 Kms away from city. I used to go my office early around 8 AM and return Home late nights in the evening, so I had hard time to track the status of my mobile) After a week (Today - March 11, 2008) when I especially took leave and approached them they Said it will take another 10 days and it is a issue with Board, so mobile have to replaced. Then I got annoyed and lost my control and I asked the Customer technician over there... to get me the exact date so I will get back to you so that I don't have to come all the way and hearing some excuses, this make me more tensed. Then I requested the service person that please check with your head office and get me the exact information. After wards they told me that NOKIA had stopped manufacturing this model and we don't have it local stores and also in Nokia priority Dealers, So you have to wait for another 10 days. For further information they just asked me to contact Head Office. See I gave the mobile to the NOKIA CARE Center they gave the mobile for servicing it to Head office, And I don't know who to contact & what to ask them...(Because I got a information from one of my colleague these guys give the customer mobile to some local person for serving and they are paid cheaper and also I heard that these technicians uses the customer mobile for there own use saying that they are testing... I don't know how true so far). Then I thought to contact the SERVICE CENTRE MANAGER, they said he will come late so it not possible for you to meet, then I told that I will wait, then they asked me to wait for 15 minutes and they asked me came with a solution that I will get my mobile will be ready by today evening. And asked to come and collect it.. But when I went to the Service Centre evening, they made me to wait for an hour, then came with a Solution that, we got a New replacement mobile for other customer since you are coming often for your mobile, so If you wish you can avail this, then I enquired about the warranty on it, they said it have the warranty what that mobile has, and you will not be covered under any warranty with this, if you come across any problem in future. Then I got tensed and annoyed and then I request for my mobile, again they tried to postpone the days (you have wait for another 10 days), then I requested to give my mobile back or to know the status of it. They just simply asked to contact the Head Office, and they are not giving the head Office address they ask us to contact through phone (3030838) I tired al lot it goes to IVR and get disconnected. And no proper response from the Nokia Care. See the controversy in statement (March 11, 2008).
See I bought a mobile because of the Durability and brand name but... I lost all the Hopes and confidence that they will give my mobile today... Already one month of my warranty gone in service centre and I don't you please give Warranty and Guarantees of your products... I hardly used the mobile for less than 10 days only... but I had terrible and bad experience in customer servicing with the Nokia....Care... Not only me I found most of the people who come for serving face a terrible experience...Like no proper response when we give a call.... or they disconnect the call while speaking... They spoil the name of Nokia...
Note: Important: If I don't receive proper response from this Mail I am going to take severs action against the company through legally and also I am going to publish an article on all the local magazines. And I going to forward this mail to all the over web and also through my company intra net to all of my colleagues those who are working in HP (Hewlett Packard) to higher officials in and around world..
And finally I kindly request you people all those who represent NOKIA to give right Information to customer and commit yourself what you say... Or don’t spoil the Brand name"....
See the loyalty to the customer it not me suffered there are many customer like me….
I need a Solution for this….
If any one of the concern person directly from Nokia contacts me will be highly appreciated…..
Hoping for a reply soon…
With regards,
Sridhar.P
Message Edited by pete_brian on 11-Apr-2008 06:51 PM

dear sir,
u are very right that nokia is such a huge name but its customer care is very bad....if i use WORST, it is better suitable for nokia team.
I also bought N73ME on november 2007. i was used alone without any bluetooth or data cable, because frightened from virus. i only transferred some songs in Feb 2008 and i was listening that since then. but in September 2008, my mobile automatically showed MUTE and its loudspeaker has stopped working. i went to Nokia Care, there i spent Rs. 1800.00. They told me that the "B" cover is currupted (they have no reason) so it is not cover under guarantee. I gave him the rupees and got my phone. but in just after one week, got another problem, the phone automatically restart. no matter i was talking or listening the music. I again went to that Nokia Care, there he says that it is a cosmatic problem, so need to change the crystals and number covers. But initially he demanded Rs. 110.00 for "check-up" my mobile. i told him that after repairing the "B" cover, i am facing that problem. So he did not took that Rs. 110.00. he told me to get mobile on the very next day and the cost he told was Rs. 2500.00. I was just fedup that even since it is not completed one year, i am going to spend Rs. 5000.00 onto my mobile . What is this. But i called the Nokia Care on next day, then the mechanic told me that the phone would get me after 7-10 days because it went for repairing. I was not expecting that without my knowledge they would sent my phone. Because in this fast life, we cannot live without mobile in such more days. But i had no choice. I called Nokia Care Phone team on 0124-30303838, and that was my very big mistake. he only gave me another nokia care address and told that he only help like this, nothing more.
I am just fed up all this nuansense and going to convince all the friends, relative and others -- not to buy nokia products ever in life.

Nokia Care is unable to update my phone software.....

Hi,
I am using Lumia 710.
I was trying to update my OS to 7.8 with zune, but zune said that your phone is up to date. (8773). So i visited to the near Nokia Care Center, they tried to update the OS, but unable to update and return back me with some cause. (hard disk open or something else.)
And the phone is resetted and all my apps, games, photos & contacts are deleted.
Also told me to submit the phone to send it to Bangalore for L3 Support.
Can you tell me what the reason behind it??
Why Nokia Care unable to update my OS.
Solved!
Go to Solution.

There are two different issues here, firstly roll out to Zune of updates can take a while and secondly Nokia Care wouldn't use Zune to update your Lumia 710 so apparently device has a USB communication issue precluding installing firmware requiring escalation to Level 3 service centre.
Happy to have helped forum in a small way with a Support Ratio = 37.0

Fadeup with NOKIA Care Bangladesh customer service

I have a nokia 5800 which had display problem so I gave it to
NOKIA Care Center
Molly CapitaCentre
76 Gulshan Avenue, 2nd floor
Dhaka, Bangladesh
for repair at 14th December 2009. The job Sheet No. is 86585. It covers the warranty period. Its over one month and they still fail to give the phone back. Every time they ask for 1 week more to repair.
It is really unexpected from such a reputed company world wide to do customer harassment.
Message Edited by Atiqur_Rahman on 17-Jan-2010 07:59 AM

Actually, Nokia Care Centers aren't operated by Nokia, rather they are local companies who buy the franchise rights to be the official affiliates of Nokia and operators of Nokia Care Centers for your country. You could try contacting your local Nokia hotline for advise on your problem.
If you find my post helpful please click the green star on the left under the avatar. Thanks.

Does replace phone from nokia care is brand new ph...

HI,
I was facing a problem in my nokia lumia 820.and for that I have submited my phone to nokia care center.after a long try they decided to replace my pohone.but I search on internet about replacement of nokia phone ,and as per that i found that they provide the refurbished  phone,not a brand new seal packed phone.
so any one know about exact process of replacement.
and what is the difrance between the refurbished  phone and new seal packed phone.
please sugest me.beacuse my phone is just 3 months old and i want new phone,I didnt pay for any refurbished  or any kind of repaired phone,It is like a buy a second hand phone.
Thanks
Tushar

tpalekar wrote:
HI,
I was facing a problem in my nokia lumia 820.and for that I have submited my phone to nokia care center.after a long try they decided to replace my pohone.but I search on internet about replacement of nokia phone ,and as per that i found that they provide the refurbished  phone,not a brand new seal packed phone.
so any one know about exact process of replacement.
and what is the difrance between the refurbished  phone and new seal packed phone.
please sugest me.beacuse my phone is just 3 months old and i want new phone,I didnt pay for any refurbished  or any kind of repaired phone,It is like a buy a second hand phone.
Thanks
Tushar
your problem it's same as me, my lumia 720 now it's been 15 days at nokia care centre Indonesia, has been used it for 2.5 months and they didn't gave me any replacement, lucky for you got replacement so it doesnt disturb your daily activity.
For me using back my Nokia E-71, and tired waiting when my phone finished, such a waste money.
Dear Moderator feel free to remove this post, thanks.

No care at Nokia Care

I am from Dhaka, Bangladesh. I went to Nokia Care, Mirpur to fix my 6630. It suffers the problem of auto-restart.
After servicing, the problem persisted. They took the phone again for servicing. This repeated three times with no positive result. I asked for the refund of service charge Tk.1000 as per contract, but I was denied. Although the phone restarted in front of them and myself in their office, they claimed that the phone was okay.
I did not receive any answer when I asked what servicing was done . I was dumbfounded by their attitudes.
I don't know where to complain against such an unfortunate event. What can I do?

Today, I facing the same problem with you.
e72 keep restarting, sent to Nokia Care twice.... rely with no problem... but When I use it... the problem still .. not solve..
What kind of Nokia Care Center..

Nokia care satara (maharashtra) can't help

Hi..
My name is ketan vinchu from satara (Maharashtra).
I have purchased nokia lumia 530 on octomber 2014, that device has application problem.when we download and run application it is work but after switch off mobile and switch on mobile it cant work. that issue fix when i purchased mobile. after that satara
(Maharashtra) nokia care open 2 job sheet and some manule form still they can't solve problem after that they decide to send that device to chenni for solving problem for 15 days after that mobile has same bugs or problem then the senior manager also try to
solve to that problem but problem is fix and now they
tell answer they replace my mobile.but now 15 days cover to that i cant get mobile and then i ask to nokia care center about status of mobile they tell me your mobile is repair not replace.
I think nokia & Microsoft is cheat with me .
give me feedback on this mail [email protected] contact:9595424142
for next solution.

Hi
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Who cares if Nokia Care Dosent Cares

Hi Sir,
JOB SHEET NO : 121120/40
I gave my Nokia X6 for Panel change in Nokia care , ADAYAR, chennai on 20-11-2012.
And problem below :
================
1. It took totally 7 days to change a panel as i accepted what ever color it is !!!@!!!@#$#$$
2. when went for delivery i asked them to wait till i check the phone but they said pay the amount 3400 and to take seat back to check what ever i want (with an villian face) ...
3. i believed that there will be issues on panel change but when i switchon my phone it took long time than ever
4. My phone which atleast working with broken panel now not able detect SIM CARD and not able to make CALL or sms.
5. But the check list which was given to me shows everything is perfect.
6. I showed it service engineer he replied me to contact his cheif who is always not reachable on his mobile .
7. Informed same to customer care (000)( 30303838) and executive informed me take it back to same Nokia Care center for service and they are not taking any initial compliants or request .
if my problems cant be resolved by them WHAT IS THE POSSIBILITY OF GETTING BACK MY 3400 INR ??????
Moderator's notes: Contact details removed.

Unfortunately this is not something that the users of this forum can help you with. You should contact Nokia India and discuss your repair experience with them.
http://www.nokia.com/in-en/support/contact/

Nokia N8 - More than 7 Days its with care center w...

Nokia N8 is one of the worst handset I have ever had... I was the one who was promoting this device to everyone before launch and after launch but this Nokia people have screwed me.. with a week of purchase my handset was continuously resta...rting for a minimum 30-40 times in a day.. I took it to care center and they flashed it but nothing worked..
Later they told they need to send the handset to Delhi Head Office, which was sent on 27th And nothing happened till now, Its just revert is going on is shown from last 4 days..
I wont entertain this kind of service, I would move towards a legal action on this as I have a Job Sheet which says Target Deadline for handset is 25th of October and today is 2nd Nov..
The customer care guys told me If you want you can go ahead with the Legal Case.. This is what Nokia is doing in India now..

A very typical experience with Nokia Care in India. Nokia earned it's reputation via it's products and it's losing it via it's 'care' centres.

By-passing Nokia Care Center

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