By rotating the phone, the image and program remain static and do not turn with device

My name is Alexandra, I’m from Russia.
I have got IPhone 5. And screen rotation doesn’t work on it. (By rotating the phone, the image and program remain static and do not turn with device)
The IPphone's data is:
IMEI 01 340900 881941 7
ICCID 8970 1991 2092 3807 872
Vendors in my country explained to me that this case relates to the World APPLE warranty and I can exchange my IPphone for a new one in any licensed center in Europe. I want to reserve time for a visit to the AppStore in Barcelona for solution this problem. Is it possible? What do I need to carry?
I’m also more interested in possibility of replacing my phone on the same one in different color. Is it possible?
Thanks in advance,

Not all screens rotate. For example, the home screen does not rotate.
Also, having the portrait lock turned on will prevent all screens from rotating.
This is covered in the User's Guide.
There is no International warranty on the iPhone, never has been.
Warranty and support are limited to the country of origin.

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By rotating the phone, the image and program remain static and do not turn with device

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