Bypass Creative Cloud Desktop Manager update
Hello,
There are current issues with updating the above program due to proxy reasons on our corporate newtwok. Until this is resolved is there a way that the update can be bypassed to enable me to use the manager?
I have followed another post that says to change that name of the AdobeUpdaterPrefs.dat file but it didn't work for me.
Any assistance would be greatly appreciated.
Kind regards
Looks like I had done all you advised except delete the Adobe Creative Cloud and Application Manager folders under Utilities. I did that and now CC installation is proceeding. THANK YOU, THANK YOU, THANK YOU! I spent an hour waiting for someone to get to me on Chat and gave up and was not looking forward to calling Adobe tomorrow.
Similar Messages
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Error updating to new creative cloud desktop manager
Just tried to update to the new creative cloud desktop manager, and I am getting and error stating that the software is missing or damaged. I have renamed the OBOO, uninstalled and used the cleaner and reinstalled, and still the same error. Help! (Working on OS X Yosemite)
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Creative cloud desktop manager non responsive
Trying to update to the new lightroom through the creative desktop manager. the CC manager does nothing the beach ball keeps spinning for hours.
Thanks,
GlennPattie,
Thank You, it works now thanks to your information.
Glenn Glenn Johnson Photography214-923-9477http://GlennJohnsonPhotography.com
From: Pattie-F <[email protected]>
To: Glenn Johnson <[email protected]>
Sent: Wednesday, April 22, 2015 1:21 PM
Subject: creative cloud desktop manager non responsive
creative cloud desktop manager non responsive
created by Pattie-F in Adobe Creative Cloud - View the full discussionHi Glenn- Check out this link and see if it solves your problem:
App doesn't open
Progress wheel spins continually
Pattie If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7466505#7466505 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7466505#7466505 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Adobe Creative Cloud by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624. -
Why do certain apps were not showing up in creative cloud desktop manager
I'm not so sure on why this error message shows up every time I logged in to my computer. Here’s my scenario…
Every time I try to open the Creative Cloud desktop manager and it will not launch as if it’s not working. So I saved a copy of their installer so that I can reinstall it every time I login. Yes EVERY TIME. Once the CC desktop manager shows up, the only app that shows up is LR. But as I check my Control Panel, Photoshop CC, Dreamweaver and Acrobat was installed. However, as I try to launch those three programs, that error above shows up. So my daily routine is to install a software and use it. Then tomorrow, same routine again. I’m doing this process for a month now and I’m getting tired of it as time goes by. Is there a possible solution for this? I’ve tried to uninstall and reinstall it again but having the same loop over and over again. Thanks for the help! I’m using Windows by the way.It seems that the problem is still there. The usual routine of mine.
First I opened the Creative Cloud desktop launcher and nothing's happening. It's not opening as if it's not installed. So I tried to run the installer again and it pops out and it only shows that Lightroom is the only one installed. As you can see on the photo above, it shows that Dreamweaver, Acrobat, and Photoshop were installed but it's now showing up in my Apps list. I tried to open Photoshop and it requires me to log in to my Adobe account before I can continue using it. Before, I can use it even if I'm not connected to the Internet. But now, there's this sign in page and I need to be logged in to my Adobe account before I can use Photoshop. Is there a possible solution to this? -
My creative Cloud desktop manager is blank
When I open my Creative Cloud desktop manager, nothing appears. I have a few apps installed, but have had problems using PS, so I uninstalled it and wanted to reinstall. But my Cloud manager appears to not function. I uninstalled the manager and reinstalled. Still blank.
BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
(2014) Creative Cloud Desktop App updates
I noticed in the recent Creative Cloud desktop apps the updates indicate in (2014). Are these apps actually different than the old CC apps for Photoshop, InDesign and Illustrator or once the update takes place the old update for the app without (2014) will fall off?
I do not know if this applies to any other Mac users, but, since this happens on my Mac (2009, so maybe that is a problem) every time the desktop app has an update, but the update will not install (ever since THE VERY DAY CC 2014 went live)
the magic bullet seems to be —
After getting rid of any trace of CC Desktop App
Delete Adobe Application Manager Folder (Applications ==>Utilities Folder ==> Adobe Application Manager)
Install new download of AAM
Install new download of CC Desktop App. -
Creative Cloud Desktop App Update 1.9.1.474 sets sync folder back to default (windows)
Hi All,
Second time this has happened with an update to Creative Cloud Desktop App (Windows).
Update completes correctly but then notice that file sync is going mad and is re-syncing everything but to the default location (usually user\username\ - in Win 8.1).
Last time this occurred I seemed to get some loss of files.
I've now let it re-sync everything to the default location and then resetting it to the previous location (where files are still present - but is on a different drive).
Surprised to hear Support (Swati) hasn't heard this occur before but thought it worth putting it out there to both warn others and see if its just me!
This was for definite with update 1.9.1.474 of Creative Cloud Desktop (And think it was with the previous mandatory release).
Cheers,
MHi Mark,
as you correctly point out with the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected] -
Where can I update the Creative Cloud desktop manager?
I go on https://creative.adobe.com/products/creative-cloud and it gives me a link that opens up the creative cloud widget, but doesn't do anything.
Is there an exe I can download from the adobe website that will update/reinstall this program?
I'm getting this error when updating apps: U44M1P7
I read up before, on other questions that the solution was to update the download manager.Still getting it. Here are logs
06/18/13 14:11:38:326 | [INFO] | | OOBE | DE | | | | 10644 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:11:38:326 | [INFO] | | OOBE | DE | | | | 10644 | Visit http://www.adobe.com/go/loganalyzer/ for more information
06/18/13 14:11:38:326 | [INFO] | | OOBE | DE | | | | 10644 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | START - Installer Session
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | RIBS version: 7.0.0.108
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | Win OS version: 6.2.0.0 64 bit Type: 1
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | ::START TIMER:: [Total Timer]
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | CHECK: Single instance running
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | CHECK : Credentials
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | Load Deployment File
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | deploymentFile option not given
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | CHECK : Another Native OS installer already running
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | Create Required Folders
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | Assuming install mode
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | Looking up install source path
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | Sync Media DB ...
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | ::START TIMER:: [Sync Media DB]
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | Pre check media db sync
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | End of Pre check media db sync. Exit code: 0
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | :: END TIMER :: [Sync Media DB] took 1103.18 milliseconds (1.10318 seconds) DTR = 551.132 KBPS (0.538214 MBPS)
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | Ready to initialize session to start with ...
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | ::START TIMER:: [CreatePayloadSession]
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | Updated source path: C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | Updating media info for: {81036849-4B6D-4CB8-8D47-31222F3540E3}
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | Ignoring original data since install source is local
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | Type: 0, Volume Order: 1, Media Name: AdobeCSXSExtensions4-mul
Path: C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup\payloads\Adob eCSXSExtensions4-mul-110613134741\Install.db
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | -------------------- END - Updating Media Sources - END --------------------
06/18/13 14:11:38:331 | [INFO] | | OOBE | DE | | | | 10644 | Supported RIBS version range: [0.0.0.0,7.0.0.108]
06/18/13 14:11:38:331 | [INFO] | | OOBE | DE | | | | 10644 | ----------------- CreatePayloadSession: machine is x64 ---------------
06/18/13 14:11:38:782 | [INFO] | | OOBE | DE | | | | 10644 | ______ Verify Dependency Subscribers ______
06/18/13 14:11:38:782 | [INFO] | | OOBE | DE | | | | 10644 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
06/18/13 14:11:38:782 | [INFO] | | OOBE | DE | | | | 10644 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: 0 (0,0)
06/18/13 14:11:38:783 | [INFO] | | OOBE | DE | | | | 10644 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
06/18/13 14:11:38:784 | [INFO] | | OOBE | DE | | | | 10644 | Patch Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} can be applied to product Adobe CSXS Extensions 4 4.0.0.0 {2696829E-809E-4CCE-871F-AD92F85A9A66}
06/18/13 14:11:38:827 | [INFO] | | OOBE | DE | | | | 10644 | Ignoring deployment input for the INSTALLDIR: marked as fixed
06/18/13 14:11:38:827 | [INFO] | | OOBE | DE | | | | 10644 | Setting property "installSourcePath" to: C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup
06/18/13 14:11:38:827 | [INFO] | | OOBE | DE | | | | 10644 | Setting property "mode" to: silent
06/18/13 14:11:38:827 | [INFO] | | OOBE | DE | | | | 10644 | Setting property "updateManifestPath" to: C:\Users\David Knag\AppData\Local\Adobe\AAMUpdater\1.0\Data\AdobeCSXSExtensions4-4\4.0.2\4.0.2.xml
06/18/13 14:11:38:827 | [INFO] | | OOBE | DE | | | | 10644 | Setting property "workflow" to: updater
06/18/13 14:11:38:827 | [INFO] | | OOBE | DE | | | | 10644 | Overwrite property "extensionsOnly" to: 1
06/18/13 14:11:38:827 | [INFO] | | OOBE | DE | | | | 10644 | Overwrite property "mode" to: silent
06/18/13 14:11:38:827 | [INFO] | | OOBE | DE | | | | 10644 | Overwrite property "patchesOnly" to: 1
06/18/13 14:11:38:828 | [INFO] | | OOBE | DE | | | | 10644 | Overwrite property "updateManifestPath" to: C:\Users\David Knag\AppData\Local\Adobe\AAMUpdater\1.0\Data\AdobeCSXSExtensions4-4\4.0.2\4.0.2.xml
06/18/13 14:11:38:828 | [INFO] | | OOBE | DE | | | | 10644 | Overwrite property "workflow" to: updater
06/18/13 14:11:38:828 | [INFO] | | OOBE | DE | | | | 10644 | Found payload actions:
06/18/13 14:11:38:828 | [INFO] | | OOBE | DE | | | | 10644 | Deciding what installer mode to use...
06/18/13 14:11:38:844 | [INFO] | | OOBE | DE | | | | 10644 | BEGIN Setting requested payload actions
06/18/13 14:11:38:845 | [INFO] | | OOBE | DE | | | | 10644 | Value returned on lookup of payload: Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} is: false
06/18/13 14:11:38:845 | [INFO] | | OOBE | DE | | | | 10644 | Action string for Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} is install
06/18/13 14:11:38:846 | [INFO] | | OOBE | DE | | | | 10644 | END Setting requested payload actions
06/18/13 14:11:39:752 | [INFO] | | OOBE | DE | | | | 10644 | Collected advanced path check information for INSTALLDIR
06/18/13 14:11:39:752 | [INFO] | | OOBE | DE | | | | 10644 | INSTALLDIR is a well-formed path
06/18/13 14:11:39:752 | [INFO] | | OOBE | DE | | | | 10644 | INSTALLDIR is not the root path
06/18/13 14:11:39:753 | [INFO] | | OOBE | DE | | | | 10644 | INSTALLDIR is on a local volume
06/18/13 14:11:39:753 | [INFO] | | OOBE | DE | | | | 10644 | INSTALLDIR is on a writable volume
06/18/13 14:11:39:753 | [INFO] | | OOBE | DE | | | | 10644 | INSTALLDIR is not on a case sensitive volume
06/18/13 14:11:39:753 | [INFO] | | OOBE | DE | | | | 10644 | INSTALLDIR passed path basic path validation: C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\
06/18/13 14:11:41:605 | [INFO] | | OOBE | DE | | | | 10644 | ::START TIMER:: [System check :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:11:41:697 | [INFO] | | OOBE | DE | | | | 10644 | In InstallPreSystemCheckProc
06/18/13 14:11:41:697 | [INFO] | | OOBE | DE | | | | 10644 | Custom action return code: 0
06/18/13 14:11:41:697 | [INFO] | | OOBE | DE | | | | 10644 | :: END TIMER :: [System check :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 91.3976 milliseconds (0.0913976 seconds) DTR = 12954.4 KBPS (12.6508 MBPS)
06/18/13 14:11:41:697 | [INFO] | | OOBE | DE | | | | 10644 | BEGIN InstallOperationsQueue Unordered operations
06/18/13 14:11:41:697 | [INFO] | | OOBE | DE | | | | 10644 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: with operation install
06/18/13 14:11:41:697 | [INFO] | | OOBE | DE | | | | 10644 | END InstallOperationsQueue Unordered operations
06/18/13 14:11:41:697 | [INFO] | | OOBE | DE | | | | 10644 | BEGIN InstallOperationsQueue Ordered operations
06/18/13 14:11:41:697 | [INFO] | | OOBE | DE | | | | 10644 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: with operation install
06/18/13 14:11:41:697 | [INFO] | | OOBE | DE | | | | 10644 | END InstallOperationsQueue Ordered operations
06/18/13 14:11:41:775 | [INFO] | | OOBE | DE | | | | 10644 | Payloads passed preflight validation.
06/18/13 14:11:41:775 | [INFO] | | OOBE | DE | | | | 10644 | Call PreSession Custom Hook
06/18/13 14:11:41:776 | [INFO] | | OOBE | DE | | | | 10644 | ::START TIMER:: [Pre session :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:11:41:776 | [INFO] | | OOBE | DE | | | | 10644 | In InstallSessionOpenProc
06/18/13 14:11:41:776 | [INFO] | | OOBE | DE | | | | 10644 | Custom action return code: 0
06/18/13 14:11:41:776 | [INFO] | | OOBE | DE | | | | 10644 | :: END TIMER :: [Pre session :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 0.652384 milliseconds (0.000652384 seconds)
06/18/13 14:11:41:776 | [INFO] | | OOBE | DE | | | | 10644 | BEGIN InstallOperationsQueue Unordered operations
06/18/13 14:11:41:776 | [INFO] | | OOBE | DE | | | | 10644 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: with operation install
06/18/13 14:11:41:776 | [INFO] | | OOBE | DE | | | | 10644 | END InstallOperationsQueue Unordered operations
06/18/13 14:11:41:776 | [INFO] | | OOBE | DE | | | | 10644 | BEGIN InstallOperationsQueue Ordered operations
06/18/13 14:11:41:776 | [INFO] | | OOBE | DE | | | | 10644 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: with operation install
06/18/13 14:11:41:776 | [INFO] | | OOBE | DE | | | | 10644 | END InstallOperationsQueue Ordered operations
06/18/13 14:11:41:785 | [INFO] | | OOBE | DE | | | | 10644 | Calling the custom action code for pre-install for payload Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}
06/18/13 14:11:41:785 | [INFO] | | OOBE | DE | | | | 10644 | ::START TIMER:: [Pre payload :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:11:41:785 | [INFO] | | OOBE | DE | | | | 10644 | In PrePayloadInstallProc
06/18/13 14:11:46:788 | [INFO] | | OOBE | DE | | | | 10644 | Custom action return code: 0
06/18/13 14:11:46:788 | [INFO] | | OOBE | DE | | | | 10644 | :: END TIMER :: [Pre payload :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 5003.5 milliseconds (5.0035 seconds) DTR = 500.45 KBPS (0.48872 MBPS)
06/18/13 14:11:46:788 | [INFO] | | OOBE | DE | | | | 10644 | ::START TIMER:: [Payload Operation :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:11:46:792 | [INFO] | | OOBE | DE | | | | 8896 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:11:46:792 | [INFO] | | OOBE | DE | | | | 8896 | Installer Operation: PayloadInstaller
06/18/13 14:11:46:792 | [INFO] | | OOBE | DE | | | | 8896 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:11:46:792 | [INFO] | | OOBE | DE | | | | 8896 | Request to install payload
06/18/13 14:11:46:803 | [INFO] | | OOBE | DE | | | | 8896 | Payload Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: Calling ARKEngine from path C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources
06/18/13 14:11:46:945 | [INFO] | | OOBE | DE | | | | 8896 | Extracting assets complete. Number assets: 2
06/18/13 14:11:46:945 | [INFO] | | OOBE | DE | | | | 8896 | CustomizedPatch property not found in database
06/18/13 14:11:46:945 | [INFO] | | OOBE | DE | | | | 8896 | Beginning installation for payload at C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup\payloads\Adob eCSXSExtensions4-mul-110613134741\Install.db
06/18/13 14:11:47:088 | [ERROR] | | OOBE | DE | | | | 8896 | DF022: File corruption detected. Re-install the product & then apply the patch again. (Pre checksum mismatch for file "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\extensions\AdobeExchange\locale\ja_JP\messages.properties" )(Seq 26)
06/18/13 14:11:47:088 | [WARN] | | OOBE | DE | | | | 8896 | DW063: Command ARKPatchCommand failed.(Seq 26)
06/18/13 14:11:47:088 | [INFO] | | OOBE | DE | | | | 8896 | Completing installation for payload at C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup\payloads\Adob eCSXSExtensions4-mul-110613134741\Install.db
06/18/13 14:11:47:194 | [INFO] | | OOBE | DE | | | | 10644 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:11:47:194 | [INFO] | | OOBE | DE | | | | 10644 | :: END TIMER :: [Payload Operation :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 404.807 milliseconds (0.404807 seconds) DTR = 1264.8 KBPS (1.23516 MBPS)
06/18/13 14:11:47:196 | [INFO] | | OOBE | DE | | | | 10644 | User specified overrideFile:
06/18/13 14:11:47:199 | [INFO] | | OOBE | DE | | | | 10644 | The csu inventory was not updated for payload Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}, value of local var is -1
06/18/13 14:11:47:199 | [INFO] | | OOBE | DE | | | | 10644 | Calling the ROLLBACK custom action code for pre-install for payload Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}
06/18/13 14:11:47:199 | [INFO] | | OOBE | DE | | | | 10644 | ::START TIMER:: [Pre payload :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:11:47:199 | [INFO] | | OOBE | DE | | | | 10644 | In PrePayloadInstallProc
06/18/13 14:11:52:202 | [INFO] | | OOBE | DE | | | | 10644 | Custom action return code: 0
06/18/13 14:11:52:202 | [INFO] | | OOBE | DE | | | | 10644 | :: END TIMER :: [Pre payload :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 5003.65 milliseconds (5.00365 seconds) DTR = 920.928 KBPS (0.899344 MBPS)
06/18/13 14:11:52:230 | [INFO] | | OOBE | DE | | | | 10644 | No operation. We're done:
06/18/13 14:11:54:234 | [INFO] | | OOBE | DE | | | | 10644 | Total components installed: 0
06/18/13 14:11:54:234 | [INFO] | | OOBE | DE | | | | 10644 | Total components repaired: 0
06/18/13 14:11:54:234 | [INFO] | | OOBE | DE | | | | 10644 | Total components removed: 0
06/18/13 14:11:54:234 | [WARN] | | OOBE | DE | | | | 10644 | DW050: The following payload errors were found during install:
06/18/13 14:11:54:234 | [WARN] | | OOBE | DE | | | | 10644 | DW050: - Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul: Install failed
06/18/13 14:11:54:234 | [INFO] | | OOBE | DE | | | | 10644 | >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
06/18/13 14:11:54:234 | [INFO] | | OOBE | DE | | | | 10644 | Restarting your computer is recommended:
06/18/13 14:11:54:234 | [INFO] | | OOBE | DE | | | | 10644 | In order to complete the installation, please restart the computer
06/18/13 14:11:54:234 | [INFO] | | OOBE | DE | | | | 10644 | >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
06/18/13 14:11:54:234 | [INFO] | | OOBE | DE | | | | 10644 | Call PostSession Custom Hook
06/18/13 14:11:54:235 | [INFO] | | OOBE | DE | | | | 10644 | ::START TIMER:: [Post session :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:11:54:235 | [INFO] | | OOBE | DE | | | | 10644 | In InstallSessionCloseProc
06/18/13 14:11:54:235 | [INFO] | | OOBE | DE | | | | 10644 | Custom action return code: 0
06/18/13 14:11:54:235 | [INFO] | | OOBE | DE | | | | 10644 | :: END TIMER :: [Post session :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 0.680943 milliseconds (0.000680943 seconds) DTR = 23496.8 KBPS (22.9461 MBPS)
06/18/13 14:11:54:235 | [INFO] | | OOBE | DE | | | | 10644 | :: END TIMER :: [Total Timer] took 17021.8 milliseconds (17.0218 seconds) DTR = 183.999 KBPS (0.179687 MBPS)
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | -------------------------------------- Summary --------------------------------------
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | - 0 fatal error(s), 1 error(s)
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | Win OS version: 6.2.0.0 64 bit Type: 1
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 |
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | ----------- Payload: Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} -----------
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | ERROR: DF022: File corruption detected. Re-install the product & then apply the patch again. (Pre checksum mismatch for file "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\extensions\AdobeExchange\locale\ja_JP\messages.properties" )(Seq 26)
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 |
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | Please search the above error string(s) to find when the error occurred.
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | These errors resulted in installer Exit Code mentioned below.
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | -------------------------------------------------------------------------------------
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 |
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | Exit Code: 7 - Unable to complete Silent workflow.
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | Please see specific errors for troubleshooting. For example, ERROR: DF022 ...
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | END - Installer Session
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | Visit http://www.adobe.com/go/loganalyzer/ for more information
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | START - Installer Session
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | RIBS version: 7.0.0.108
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | Win OS version: 6.2.0.0 64 bit Type: 1
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | ::START TIMER:: [Total Timer]
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | CHECK: Single instance running
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | CHECK : Credentials
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | Load Deployment File
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | deploymentFile option not given
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | CHECK : Another Native OS installer already running
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | Create Required Folders
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | Assuming install mode
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | Looking up install source path
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | Sync Media DB ...
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | ::START TIMER:: [Sync Media DB]
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | Pre check media db sync
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | End of Pre check media db sync. Exit code: 0
06/18/13 14:29:20:926 | [INFO] | | OOBE | DE | | | | 10148 | :: END TIMER :: [Sync Media DB] took 736.018 milliseconds (0.736018 seconds)
06/18/13 14:29:20:926 | [INFO] | | OOBE | DE | | | | 10148 | Ready to initialize session to start with ...
06/18/13 14:29:20:926 | [INFO] | | OOBE | DE | | | | 10148 | ::START TIMER:: [CreatePayloadSession]
06/18/13 14:29:20:926 | [INFO] | | OOBE | DE | | | | 10148 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
06/18/13 14:29:20:926 | [INFO] | | OOBE | DE | | | | 10148 | Updated source path: C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup
06/18/13 14:29:20:926 | [INFO] | | OOBE | DE | | | | 10148 | Updating media info for: {81036849-4B6D-4CB8-8D47-31222F3540E3}
06/18/13 14:29:20:926 | [INFO] | | OOBE | DE | | | | 10148 | Ignoring original data since install source is local
06/18/13 14:29:20:926 | [INFO] | | OOBE | DE | | | | 10148 | Type: 0, Volume Order: 1, Media Name: AdobeCSXSExtensions4-mul
Path: C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup\payloads\Adob eCSXSExtensions4-mul-110613134741\Install.db
06/18/13 14:29:20:926 | [INFO] | | OOBE | DE | | | | 10148 | -------------------- END - Updating Media Sources - END --------------------
06/18/13 14:29:20:929 | [INFO] | | OOBE | DE | | | | 10148 | Supported RIBS version range: [0.0.0.0,7.0.0.108]
06/18/13 14:29:20:929 | [INFO] | | OOBE | DE | | | | 10148 | ----------------- CreatePayloadSession: machine is x64 ---------------
06/18/13 14:29:21:372 | [INFO] | | OOBE | DE | | | | 10148 | ______ Verify Dependency Subscribers ______
06/18/13 14:29:21:372 | [INFO] | | OOBE | DE | | | | 10148 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
06/18/13 14:29:21:372 | [INFO] | | OOBE | DE | | | | 10148 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: 0 (0,0)
06/18/13 14:29:21:372 | [INFO] | | OOBE | DE | | | | 10148 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
06/18/13 14:29:21:373 | [INFO] | | OOBE | DE | | | | 10148 | Patch Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} can be applied to product Adobe CSXS Extensions 4 4.0.0.0 {2696829E-809E-4CCE-871F-AD92F85A9A66}
06/18/13 14:29:21:414 | [INFO] | | OOBE | DE | | | | 10148 | Ignoring deployment input for the INSTALLDIR: marked as fixed
06/18/13 14:29:21:414 | [INFO] | | OOBE | DE | | | | 10148 | Setting property "installSourcePath" to: C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup
06/18/13 14:29:21:414 | [INFO] | | OOBE | DE | | | | 10148 | Setting property "mode" to: silent
06/18/13 14:29:21:414 | [INFO] | | OOBE | DE | | | | 10148 | Setting property "updateManifestPath" to: C:\Users\David Knag\AppData\Local\Adobe\AAMUpdater\1.0\Data\AdobeCSXSExtensions4-4\4.0.2\4.0.2.xml
06/18/13 14:29:21:414 | [INFO] | | OOBE | DE | | | | 10148 | Setting property "workflow" to: updater
06/18/13 14:29:21:414 | [INFO] | | OOBE | DE | | | | 10148 | Overwrite property "extensionsOnly" to: 1
06/18/13 14:29:21:414 | [INFO] | | OOBE | DE | | | | 10148 | Overwrite property "mode" to: silent
06/18/13 14:29:21:414 | [INFO] | | OOBE | DE | | | | 10148 | Overwrite property "patchesOnly" to: 1
06/18/13 14:29:21:414 | [INFO] | | OOBE | DE | | | | 10148 | Overwrite property "updateManifestPath" to: C:\Users\David Knag\AppData\Local\Adobe\AAMUpdater\1.0\Data\AdobeCSXSExtensions4-4\4.0.2\4.0.2.xml
06/18/13 14:29:21:414 | [INFO] | | OOBE | DE | | | | 10148 | Overwrite property "workflow" to: updater
06/18/13 14:29:21:414 | [INFO] | | OOBE | DE | | | | 10148 | Found payload actions:
06/18/13 14:29:21:414 | [INFO] | | OOBE | DE | | | | 10148 | Deciding what installer mode to use...
06/18/13 14:29:21:429 | [INFO] | | OOBE | DE | | | | 10148 | BEGIN Setting requested payload actions
06/18/13 14:29:21:430 | [INFO] | | OOBE | DE | | | | 10148 | Value returned on lookup of payload: Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} is: false
06/18/13 14:29:21:430 | [INFO] | | OOBE | DE | | | | 10148 | Action string for Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} is install
06/18/13 14:29:21:431 | [INFO] | | OOBE | DE | | | | 10148 | END Setting requested payload actions
06/18/13 14:29:21:618 | [INFO] | | OOBE | DE | | | | 10148 | Collected advanced path check information for INSTALLDIR
06/18/13 14:29:21:618 | [INFO] | | OOBE | DE | | | | 10148 | INSTALLDIR is a well-formed path
06/18/13 14:29:21:618 | [INFO] | | OOBE | DE | | | | 10148 | INSTALLDIR is not the root path
06/18/13 14:29:21:618 | [INFO] | | OOBE | DE | | | | 10148 | INSTALLDIR is on a local volume
06/18/13 14:29:21:618 | [INFO] | | OOBE | DE | | | | 10148 | INSTALLDIR is on a writable volume
06/18/13 14:29:21:618 | [INFO] | | OOBE | DE | | | | 10148 | INSTALLDIR is not on a case sensitive volume
06/18/13 14:29:21:618 | [INFO] | | OOBE | DE | | | | 10148 | INSTALLDIR passed path basic path validation: C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\
06/18/13 14:29:23:205 | [INFO] | | OOBE | DE | | | | 10148 | ::START TIMER:: [System check :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:29:23:207 | [INFO] | | OOBE | DE | | | | 10148 | In InstallPreSystemCheckProc
06/18/13 14:29:23:207 | [INFO] | | OOBE | DE | | | | 10148 | Custom action return code: 0
06/18/13 14:29:23:207 | [INFO] | | OOBE | DE | | | | 10148 | :: END TIMER :: [System check :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 2.10307 milliseconds (0.00210307 seconds)
06/18/13 14:29:23:207 | [INFO] | | OOBE | DE | | | | 10148 | BEGIN InstallOperationsQueue Unordered operations
06/18/13 14:29:23:207 | [INFO] | | OOBE | DE | | | | 10148 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: with operation install
06/18/13 14:29:23:207 | [INFO] | | OOBE | DE | | | | 10148 | END InstallOperationsQueue Unordered operations
06/18/13 14:29:23:207 | [INFO] | | OOBE | DE | | | | 10148 | BEGIN InstallOperationsQueue Ordered operations
06/18/13 14:29:23:207 | [INFO] | | OOBE | DE | | | | 10148 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: with operation install
06/18/13 14:29:23:207 | [INFO] | | OOBE | DE | | | | 10148 | END InstallOperationsQueue Ordered operations
06/18/13 14:29:23:398 | [INFO] | | OOBE | DE | | | | 10148 | Payloads passed preflight validation.
06/18/13 14:29:23:398 | [INFO] | | OOBE | DE | | | | 10148 | Call PreSession Custom Hook
06/18/13 14:29:23:398 | [INFO] | | OOBE | DE | | | | 10148 | ::START TIMER:: [Pre session :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:29:23:398 | [INFO] | | OOBE | DE | | | | 10148 | In InstallSessionOpenProc
06/18/13 14:29:23:398 | [INFO] | | OOBE | DE | | | | 10148 | Custom action return code: 0
06/18/13 14:29:23:399 | [INFO] | | OOBE | DE | | | | 10148 | :: END TIMER :: [Pre session :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 0.659524 milliseconds (0.000659524 seconds)
06/18/13 14:29:23:399 | [INFO] | | OOBE | DE | | | | 10148 | BEGIN InstallOperationsQueue Unordered operations
06/18/13 14:29:23:399 | [INFO] | | OOBE | DE | | | | 10148 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: with operation install
06/18/13 14:29:23:399 | [INFO] | | OOBE | DE | | | | 10148 | END InstallOperationsQueue Unordered operations
06/18/13 14:29:23:399 | [INFO] | | OOBE | DE | | | | 10148 | BEGIN InstallOperationsQueue Ordered operations
06/18/13 14:29:23:399 | [INFO] | | OOBE | DE | | | | 10148 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: with operation install
06/18/13 14:29:23:399 | [INFO] | | OOBE | DE | | | | 10148 | END InstallOperationsQueue Ordered operations
06/18/13 14:29:23:406 | [INFO] | | OOBE | DE | | | | 10148 | Calling the custom action code for pre-install for payload Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}
06/18/13 14:29:23:407 | [INFO] | | OOBE | DE | | | | 10148 | ::START TIMER:: [Pre payload :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:29:23:407 | [INFO] | | OOBE | DE | | | | 10148 | In PrePayloadInstallProc
06/18/13 14:29:28:411 | [INFO] | | OOBE | DE | | | | 10148 | Custom action return code: 0
06/18/13 14:29:28:411 | [INFO] | | OOBE | DE | | | | 10148 | :: END TIMER :: [Pre payload :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 5003.74 milliseconds (5.00374 seconds)
06/18/13 14:29:28:411 | [INFO] | | OOBE | DE | | | | 10148 | ::START TIMER:: [Payload Operation :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:29:28:415 | [INFO] | | OOBE | DE | | | | 4792 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:28:415 | [INFO] | | OOBE | DE | | | | 4792 | Installer Operation: PayloadInstaller
06/18/13 14:29:28:415 | [INFO] | | OOBE | DE | | | | 4792 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:28:415 | [INFO] | | OOBE | DE | | | | 4792 | Request to install payload
06/18/13 14:29:28:426 | [INFO] | | OOBE | DE | | | | 4792 | Payload Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: Calling ARKEngine from path C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources
06/18/13 14:29:28:585 | [INFO] | | OOBE | DE | | | | 4792 | Extracting assets complete. Number assets: 2
06/18/13 14:29:28:585 | [INFO] | | OOBE | DE | | | | 4792 | CustomizedPatch property not found in database
06/18/13 14:29:28:585 | [INFO] | | OOBE | DE | | | | 4792 | Beginning installation for payload at C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup\payloads\Adob eCSXSExtensions4-mul-110613134741\Install.db
06/18/13 14:29:28:683 | [ERROR] | | OOBE | DE | | | | 4792 | DF022: File corruption detected. Re-install the product & then apply the patch again. (Pre checksum mismatch for file "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\extensions\AdobeExchange\locale\ja_JP\messages.properties" )(Seq 26)
06/18/13 14:29:28:683 | [WARN] | | OOBE | DE | | | | 4792 | DW063: Command ARKPatchCommand failed.(Seq 26)
06/18/13 14:29:28:684 | [INFO] | | OOBE | DE | | | | 4792 | Completing installation for payload at C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup\payloads\Adob eCSXSExtensions4-mul-110613134741\Install.db
06/18/13 14:29:28:818 | [INFO] | | OOBE | DE | | | | 10148 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:28:818 | [INFO] | | OOBE | DE | | | | 10148 | :: END TIMER :: [Payload Operation :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 406.593 milliseconds (0.406593 seconds) DTR = 1259.25 KBPS (1.22973 MBPS)
06/18/13 14:29:28:820 | [INFO] | | OOBE | DE | | | | 10148 | User specified overrideFile:
06/18/13 14:29:28:823 | [INFO] | | OOBE | DE | | | | 10148 | The csu inventory was not updated for payload Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}, value of local var is -1
06/18/13 14:29:28:823 | [INFO] | | OOBE | DE | | | | 10148 | Calling the ROLLBACK custom action code for pre-install for payload Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}
06/18/13 14:29:28:823 | [INFO] | | OOBE | DE | | | | 10148 | ::START TIMER:: [Pre payload :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:29:28:824 | [INFO] | | OOBE | DE | | | | 10148 | In PrePayloadInstallProc
06/18/13 14:29:33:826 | [INFO] | | OOBE | DE | | | | 10148 | Custom action return code: 0
06/18/13 14:29:33:827 | [INFO] | | OOBE | DE | | | | 10148 | :: END TIMER :: [Pre payload :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 5003.1 milliseconds (5.0031 seconds)
06/18/13 14:29:33:829 | [INFO] | | OOBE | DE | | | | 10148 | No operation. We're done:
06/18/13 14:29:35:833 | [INFO] | | OOBE | DE | | | | 10148 | Total components installed: 0
06/18/13 14:29:35:833 | [INFO] | | OOBE | DE | | | | 10148 | Total components repaired: 0
06/18/13 14:29:35:833 | [INFO] | | OOBE | DE | | | | 10148 | Total components removed: 0
06/18/13 14:29:35:833 | [WARN] | | OOBE | DE | | | | 10148 | DW050: The following payload errors were found during install:
06/18/13 14:29:35:833 | [WARN] | | OOBE | DE | | | | 10148 | DW050: - Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul: Install failed
06/18/13 14:29:35:833 | [INFO] | | OOBE | DE | | | | 10148 | >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
06/18/13 14:29:35:833 | [INFO] | | OOBE | DE | | | | 10148 | Restarting your computer is recommended:
06/18/13 14:29:35:833 | [INFO] | | OOBE | DE | | | | 10148 | In order to complete the installation, please restart the computer
06/18/13 14:29:35:833 | [INFO] | | OOBE | DE | | | | 10148 | >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
06/18/13 14:29:35:833 | [INFO] | | OOBE | DE | | | | 10148 | Call PostSession Custom Hook
06/18/13 14:29:35:834 | [INFO] | | OOBE | DE | | | | 10148 | ::START TIMER:: [Post session :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:29:35:834 | [INFO] | | OOBE | DE | | | | 10148 | In InstallSessionCloseProc
06/18/13 14:29:35:834 | [INFO] | | OOBE | DE | | | | 10148 | Custom action return code: 0
06/18/13 14:29:35:834 | [INFO] | | OOBE | DE | | | | 10148 | :: END TIMER :: [Post session :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 0.719319 milliseconds (0.000719319 seconds) DTR = 22243.3 KBPS (21.7219 MBPS)
06/18/13 14:29:35:834 | [INFO] | | OOBE | DE | | | | 10148 | :: END TIMER :: [Total Timer] took 15654.8 milliseconds (15.6548 seconds) DTR = 34.7496 KBPS (0.0339352 MBPS)
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | -------------------------------------- Summary --------------------------------------
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | - 0 fatal error(s), 1 error(s)
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | Win OS version: 6.2.0.0 64 bit Type: 1
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 |
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | ----------- Payload: Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} -----------
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | ERROR: DF022: File corruption detected. Re-install the product & then apply the patch again. (Pre checksum mismatch for file "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\extensions\AdobeExchange\locale\ja_JP\messages.properties" )(Seq 26)
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 |
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | Please search the above error string(s) to find when the error occurred.
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | These errors resulted in installer Exit Code mentioned below.
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | -------------------------------------------------------------------------------------
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 |
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | Exit Code: 7 - Unable to complete Silent workflow.
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | Please see specific errors for troubleshooting. For example, ERROR: DF022 ...
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | END - Installer Session
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | Visit http://www.adobe.com/go/loganalyzer/ for more information
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | START - Installer Session
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | RIBS version: 7.0.0.108
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | Win OS version: 6.2.0.0 64 bit Type: 1
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | ::START TIMER:: [Total Timer]
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | CHECK: Single instance running
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | CHECK : Credentials
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | Load Deployment File
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | deploymentFile option not given
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | CHECK : Another Native OS installer already running
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | Create Required Folders
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | Assuming install mode
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | Looking up install source path
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | Sync Media DB ...
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | ::START TIMER:: [Sync Media DB]
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | Pre check media db sync
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | End of Pre check media db sync. Exit code: 0
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | :: END TIMER :: [Sync Media DB] took 1467.28 milliseconds (1.46728 seconds)
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | Ready to initialize session to start with ...
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | ::START TIMER:: [CreatePayloadSession]
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | Updated source path: C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | Updating media info for: {81036849-4B6D-4CB8-8D47-31222F3540E3}
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | Ignoring original data since install source is local
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | Type: 0, Volume Order: 1, Media Name: AdobeCSXSExtensions4-mul
Path: C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup\payloads\Adob eCSXSExtensions4-mul-110613134741\Install.db
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | -------------------- END - Updating Media Sources - END --------------------
06/18/13 14:29:53:709 | [INFO] | | OOBE | DE | | | | 8112 | Supported RIBS version range: [0.0.0.0,7.0.0.108]
06/18/13 14:29:53:709 | [INFO] | | OOBE | DE | | | | 8112 | ----------------- CreatePayloadSession: machine is x64 ---------------
06/18/13 14:29:54:150 | [INFO] | | OOBE | DE | | | | 8112 | ______ Verify Dependency Subscribers ______
06/18/13 14:29:54:151 | [INFO] | | OOBE | DE | | | | 8112 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
06/18/13 14:29:54:151 | [INFO] | | OOBE | DE | | | | 8112 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: 0 (0,0)
06/18/13 14:29:54:151 | [INFO] | | OOBE | DE | | | | 8112 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
06/18/13 14:29:54:152 | [INFO] | | OOBE | DE | | | | 8112 | Patch Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} can be applied to product Adobe CSXS Extensions 4 4.0.0.0 {2696829E-809E-4CCE-871F-AD92F85A9A66}
06/18/13 14:29:54:193 | [INFO] | | OOBE | DE | | | | 8112 | Ignoring deployment input for the INSTALLDIR: marked as fixed
06/18/13 14:29:54:193 | [INFO] | | OOBE | DE | | | | 8112 | Setting property "installSourcePath" to: C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup
06/18/13 14:29:54:193 | [INFO] | | OOBE | DE | | | | 8112 | Setting property "mode" to: silent
06/18/13 14:29:54:193 | [INFO] | | OOBE | DE | | | | 8112 | Setting property "updateManifestPath" to: C:\Users\David Knag\AppData\Local\Adobe\AAMUpdater\1.0\Data\AdobeCSXSExtensions4-4\4.0.2\4.0.2.xml
06/18/13 14:29:54:193 | [INFO] | | OOBE | DE | | | | 8112 | Setting property "workflow" to: updater
06/18/13 14:29:54:193 | [INFO] | | OOBE | DE | | | | 8112 | Overwrite property "extensionsOnly" to: 1
06/18/13 14:29:54:193 | [INFO] | | OOBE | DE | | | | 8112 | Overwrite property "mode" to: silent
06/18/13 14:29:54:193 | [INFO] | | OOBE | DE | | | | 8112 | Overwrite property "patchesOnly" to: 1
06/18/13 14:29:54:193 | [INFO] | | OOBE | DE | | | | 8112 | Overwrite property "updateManifestPath" to: C:\Users\David Knag\AppData\Local\Adobe\AAMUpdater\1.0\Data\AdobeCSXSExtensions4-4\4.0.2\4.0.2.xml
06/18/13 14:29:54:193 | [INFO] | | OOBE | DE | | | | 8112 | Overwrite property "workflow" to: updater
06/18/13 14:29:54:193 | [INFO] | | OOBE | DE | | | | 8112 | Found payload actions:
06/18/13 14:29:54:193 | [INFO] | | OOBE | DE | | | | 8112 | Deciding what installer mode to use...
06/18/13 14:29:54:208 | [INFO] | | OOBE | DE | | | | 8112 | BEGIN Setting requested payload actions
06/18/13 14:29:54:209 | [INFO] | | OOBE | DE | | | | 8112 | Value returned on lookup of payload: Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} is: false
06/18/13 14:29:54:209 | [INFO] | | OOBE | DE | | | | 8112 | Action string for Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} is install
06/18/13 14:29:54:209 | [INFO] | | OOBE | DE | | | | 8112 | END Setting requested payload actions
06/18/13 14:29:54:355 | [INFO] | | OOBE | DE | | | | 8112 | Collected advanced path check information for INSTALLDIR
06/18/13 14:29:54:355 | [INFO] | | OOBE | DE | | | | 8112 | INSTALLDIR is a well-formed path
06/18/13 14:29:54:355 | [INFO] | | OOBE | DE | | | | 8112 | INSTALLDIR is not the root path
06/18/13 14:29:54:355 | [INFO] | | OOBE | DE | | | | 8112 | INSTALLDIR is on a local volume
06/18/13 14:29:54:355 | [INFO] | | OOBE | DE | | | | 8112 | INSTALLDIR is on a writable volume
06/18/13 14:29:54:355 | [INFO] | | OOBE | DE | | | | 8112 | INSTALLDIR is not on a case sensitive volume
06/18/13 14:29:54:355 | [INFO] | | OOBE | DE | | | | 8112 | INSTALLDIR passed path basic path validation: C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\
06/18/13 14:29:56:090 | [INFO] | | OOBE | DE | | | | 8112 | ::START TIMER:: [System check :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:29:56:629 | [INFO] | | OOBE | DE | | | | 8112 | In InstallPreSystemCheckProc
06/18/13 14:29:56:629 | [INFO] | | OOBE | DE | | | | 8112 | Custom action return code: 0
06/18/13 14:29:56:629 | [INFO] | | OOBE | DE | | | | 8112 | :: END TIMER :: [System check :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 539.895 milliseconds (0.539895 seconds) DTR = 133.359 KBPS (0.130234 MBPS)
06/18/13 14:29:56:629 | [INFO] | | OOBE | DE | | | | 8112 | BEGIN InstallOperationsQueue Unordered operations
06/18/13 14:29:56:629 | [INFO] | | OOBE | DE | | | | 8112 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: with operation install
06/18/13 14:29:56:629 | [INFO] | | OOBE | DE | | | | 8112 | END InstallOperationsQueue Unordered operations
06/18/13 14:29:56:629 | [INFO] | | OOBE | DE | | | | 8112 | BEGIN InstallOperationsQueue Ordered operations
06/18/13 14:29:56:629 | [INFO] | | OOBE | DE | | | | 8112 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: with operation install
06/18/13 14:29:56:629 | [INFO] | | OOBE | DE | | | | 8112 | END InstallOperationsQueue Ordered operations
06/18/13 14:29:56:922 | [INFO] | | OOBE | DE | | | | 8112 | Payloads passed preflight validation.
06/18/13 14:29:56:922 | [INFO] | | OOBE | DE | | | | 8112 | Call PreSession Custom Hook
06/18/13 14:29:56:922 | [INFO] | | OOBE | DE | | | | 8112 | ::START TIMER:: [Pre session :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:29:56:922 | [INFO] | | OOBE | DE | | | | 8112 | In InstallSessionOpenProc
06/18/13 14:29:56:922 | [INFO] | | OOBE | DE | | | | 8112 | Custom action return code: 0
06/18/13 14:29:56:923 | [INFO] | | OOBE | DE | | | | 8112 | :: END TIMER :: [Pre session :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 0.589913 milliseconds (0.000589913 seconds)
06/18/13 14:29:56:923 | [INFO] | | OOBE | DE | | | | 8112 | BEGIN InstallOperationsQueue Unordered operations
06/18/13 14:29:56:923 | [INFO] | | OOBE | DE | | | | 8112 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: with operation install
06/18/13 14:29:56:923 | [INFO] | | OOBE | DE | | | | 8112 | END InstallOperationsQueue Unordered operations
06/18/13 14:29:56:923 | [INFO] | | OOBE | DE | | | | 8112 | BEGIN InstallOperationsQueue Ordered operations
06/18/13 14:29:56:923 | [INFO] | | OOBE | DE | | | | 8112 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: with operation install
06/18/13 14:29:56:923 | [INFO] | | OOBE | DE | | | | 8112 | END InstallOperationsQueue Ordered operations
06/18/13 14:29:56:930 | [INFO] | | OOBE | DE | | | | 8112 | Calling the custom action code for pre-install for payload Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}
06/18/13 14:29:56:931 | [INFO] | | OOBE | DE | | | | 8112 | ::START TIMER:: [Pre payload :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:29:56:931 | [INFO] | | OOBE | DE | | | | 8112 | In PrePayloadInstallProc
06/18/13 14:30:01:933 | [INFO] | | OOBE | DE | | | | 8112 | Custom action return code: 0
06/18/13 14:30:01:934 | [INFO] | | OOBE | DE | | | | 8112 | :: END TIMER :: [Pre payload :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 5002.89 milliseconds (5.00289 seconds) DTR = 1657.44 KBPS (1.6186 MBPS)
06/18/13 14:30:01:934 | [INFO] | | OOBE | DE | | | | 8112 | ::START TIMER:: [Payload Operation :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:30:01:938 | [INFO] | | OOBE | DE | | | | 4968 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:30:01:938 | [INFO] | | OOBE | DE | | | | 4968 | Installer Operation: PayloadInstaller
06/18/13 14:30:01:938 | [INFO] | | OOBE | DE | | | | 4968 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:30:01:938 | [INFO] | | OOBE | DE | | | | 4968 | Request to install payload
06/18/13 14:30:01:949 | [INFO] | | OOBE | DE | | | | 4968 | Payload Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: Calling ARKEngine from path C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources
06/18/13 14:30:02:155 | [INFO] | | OOBE | DE | | | | 4968 | Extracting assets complete. Number assets: 2
06/18/13 14:30:02:155 | [INFO] | | OOBE | DE | | | | 4968 | CustomizedPatch property not found in database
06/18/13 14:30:02:155 | [INFO] | | OOBE | DE | | | | 4968 | Beginning installation for payload at C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup\payloads\Adob eCSXSExtensions4-mul-110613134741\Install.db
06/18/13 14:30:02:314 | [ERROR] | | OOBE | DE | | | | 4968 | DF022: File corruption detected. Re-install the product & then apply the patch again. (Pre checksum mismatch for file "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\extensions\AdobeExchange\locale\ja_JP\messages.properties" )(Seq 26)
06/18/13 14:30:02:314 | [WARN] | | OOBE | DE | | | | 4968 | DW063: Command ARKPatchCommand failed.(Seq 26)
06/18/13 14:30:02:314 | [INFO] | | OOBE | DE | | | | 4968 | Completing installation for payload at C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup\payloads\Adob eCSXSExtensions4-mul-110613134741\Install.db
06/18/13 14:30:02:640 | [INFO] | | OOBE | DE | | | | 8112 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:30:02:640 | [INFO] | | OOBE | DE | | | | 8112 | :: END TIMER :: [Payload Operation :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 705.389 milliseconds (0.705389 seconds)
06/18/13 14:30:02:642 | [INFO] | | OOBE | DE | | | | 8112 | User specified overrideFile:
06/18/13 14:30:02:645 | [INFO] | | OOBE | DE | | | | 8112 | The csu inventory was not updated for payload Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}, value of local var is -1
06/18/13 14:30:02:645 | [INFO] | | OOBE | DE | | | | 8112 | Calling the ROLLBACK custom action code for pre-install for payload Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}
06/18/13 14:30:02:645 | [INFO] | | OOBE | DE | | | | 8112 | ::START TIMER:: [Pre payload :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:30:02:646 | [INFO] | | OOBE | DE | | | | 8112 | In PrePayloadInstallProc
06/18/13 14:30:07:648 | [INFO] | | OOBE | DE | | | | 8112 | Custom action return code: 0
06/18/13 14:30:07:648 | [INFO] | | OOBE | DE | | | | 8112 | :: END TIMER :: [Pre payload :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 5002.95 milliseconds (5.00295 seconds) DTR = 35.1792 KBPS (0.0343547 MBPS)
06/18/13 14:30:07:651 | [INFO] | | OOBE | DE | | | | 8112 | No operation. We're done:
06/18/13 14:30:09:655 | [INFO] | | OOBE | DE | | | | 8112 | Total components installed: 0
06/18/13 14:30:09:655 | [INFO] | | OOBE | DE | | | | 8112 | Total components repaired: 0
06/18/13 14:30:09:655 | [INFO] | | OOBE | DE | | | | 8112 | Total components removed: 0
06/18/13 14:30:09:655 | [WARN] | | OOBE | DE | | | | 8112 | DW050: The following payload errors were found during install:
06/18/13 14:30:09:655 | [WARN] | | OOBE | DE | | | | 8112 | DW050: - Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul: Install failed
06/18/13 14:30:09:655 | [INFO] | | OOBE | DE | | | | 8112 | >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
06/18/13 14:30:09:655 | [INFO] | | OOBE | DE | | | | 8112 | Restarting your computer is recommended:
06/18/13 14:30:09:655 | [INFO] | | OOBE | DE | | | | 8112 | In order to complete the installation, please restart the computer
06/18/13 14:30:09:655 | [INFO] | | OOBE | DE | | | | 8112 | >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
06/18/13 14:30:09:655 | [INFO] | | OOBE | DE | | | | 8112 | Call PostSession Custom Hook
06/18/13 14:30:09:655 | [INFO] | | OOBE | DE | | | | 8112 | ::START TIMER:: [Post session :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:30:09:656 | [INFO] | | OOBE | DE | | | | 8112 | In InstallSessionCloseProc
06/18/13 14:30:09:656 | [INFO] | | OOBE | DE | | | | 8112 | Custom action return code: 0
06/18/13 14:30:09:656 | [INFO] | | OOBE | DE | | | | 8112 | :: END TIMER :: [Post session :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 0.700131 milliseconds (0.000700131 seconds) DTR = 22852.9 KBPS (22.3173 MBPS)
06/18/13 14:30:09:656 | [INFO] | | OOBE | DE | | | | 8112 | :: END TIMER :: [Total Timer] took 17427.6 milliseconds (17.4276 seconds) DTR = 86.2998 KBPS (0.0842772 MBPS)
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | -------------------------------------- Summary --------------------------------------
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | - 0 fatal error(s), 1 error(s)
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | Win OS version: 6.2.0.0 64 bit Type: 1
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 |
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | ----------- Payload: Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} -----------
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | ERROR: DF022: File corruption detected. Re-install the product & then apply the patch again. (Pre checksum mismatch for file "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\extensions\AdobeExchange\locale\ja_JP\messages.properties" )(Seq 26)
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 |
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | Please search the above error string(s) to find when the error occurred.
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | These errors resulted in installer Exit Code mentioned below.
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | -------------------------------------------------------------------------------------
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 |
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | Exit Code: 7 - Unable to complete Silent workflow.
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | Please see specific errors for troubleshooting. For example, ERROR: DF022 ...
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | END - Installer Session
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:30:29:644 | [INFO] | | OOBE | DE | | | | 11828 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:30:29:644 | [INFO] | | OOBE | DE | | | | 11828 | Visit http://www.adobe.com/go/loganalyzer/ for more information
06/18/13 14:30:29:644 | [INFO] | | OOBE | DE | | | | 11828 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:30:29:644 | [INFO] | | OOBE | DE | | | | 11828 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:30:29:644 | [INFO] | | OOBE | DE | | | | 11828 | START - Installer Session
06/18/13 14:30:29:644 | [INFO] | | OOBE | DE | | | | 11828 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:30:29:644 | [INFO] | | OOBE | DE | | | | 11828 | RIBS version: 7.0.0.108
06/18/13 14:30:29:644 | [INFO] | | OOBE | DE | | | | 11828 | Win OS version: 6.2.0.0 64 bit Type: 1
06/18/13 14:30:29:644 | [INFO] | | OOBE | DE | | | | 11828 | ::START TIMER:: [Total Timer]
06/18/13 14:30:29:644 | [INFO] | | OOBE | DE | | | | 11828 | CHECK: Single instance running
06/18/13 14:30:29:644 | [INFO] | | OOBE | DE | | | | 11828 | CHECK : Credentials
06/18/13 14:30:29:645 | [INFO] | | OOBE | DE | | | | 11828 | Load Deployment File
06/18/13 14:30:29:645 | [INFO] | | OOBE | DE | | | | 11828 | deploymentFile option not given
06/18/13 14:30:29:645 | [INFO] | | OOBE | DE | | | | 11828 | CHECK : Another Native OS installer already running
06/18/13 14:30:29:645 | [INFO] | | OOBE | DE | | | | 11828 | Create Required Folders
06/18/13 14:30:29:645 | [INFO] | | OOBE | DE | | | | 11828 | Assuming install mode
06/18/13 14:30:29:645 | [INFO] | | OOBE | DE | | | | 11828 | Looking up install source path
06/18/13 14:30:29:645 | [INFO] | | OOBE | DE | | | | 11828 | Sync Media DB ...
06/18/13 14:30:29:645 | [INFO] | | OOBE | DE | | | | 11828 | ::START TIMER:: [Sync Media DB]
06/18/13 14:30:29:645 | [INFO] | | OOBE | DE | | | | 11828 | Pre check media db sync
06/18/13 14:30:29:645 | [INFO] | | OOBE | DE | | | | 11828 | End of Pre check media db sync. Exit code: 0
06/18/13 14:30:29:645 | [INFO] | | OOBE | DE | | | | 11828 | :: END TIMER :: [ -
Auto-update option for Creative Cloud desktop manager app
Getting this error when trying to update CC desktop manager on HP Laptop
Administrator privileges are required to continue with the installation.(Error code: 3) Get helpHi Pnwf2005,
A couple questions to better understand the conditions in which the error occurred:
Are you on Windows or Mac?
Is this a home or work computer?
Does the user account you are working in have admin rights?
Thanks,
- Dave -
Creative Cloud Desktop App Update 1.7.0.413 doesn't install, error code 89
I am running CS6 on Windows 7 x64. The Creative Cloud updater is insisting that I run it's update to version 1.7.0.413, but it fails each time. I had a look at the file ...Temp\AdobeDownload\LBS.log, and found the message "ACC installation failed with status: 89" (full section of the log is below). I also had a look at Troubleshoot install issues with log files | CC but did not see anything there. The updater gives me only the two choices "Install Now" or "Quit", so I am dead in the water.
Any thoughts?
Thanks, Bruce
07/13/14 12:45:46:360 | [INFO] | | ACC | LBS | ETS | | | 3376 | Event Guid generated is: '8a1e5a0a-be2c-4461-a5a9-6542c7c89652'
07/13/14 12:45:46:360 | [ERROR] | | ACC | LBS | InstallThreadProc | | | 3376 | ACC installation failed with status: 89
07/13/14 12:45:46:361 | [ERROR] | | ACC | LBS | IPCWrapper | | | 3376 | Error sending IPC packet to ACC: -4
07/13/14 12:45:46:366 | [INFO] | | ACC | LBS | ETS | | | 11576 | Event with guid '8a1e5a0a-be2c-4461-a5a9-6542c7c89652' is being sent
07/13/14 12:45:46:368 | [INFO] | | ACC | LBS | ETS | | | 11484 | Waiting for the async thread to get the task completed
07/13/14 12:45:46:371 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | GetIEProxyInfo - No default proxy present on the user machine
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11088 | HTTP Request Status code 200.
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ETS | | | 11576 | Async thread is completed. Now exiting from function.
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ApplicationFacade | | | 11484 | ACC installation end with exit code: 89
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ApplicationFacade | | | 11484 | ****************Closing LBS workflow*******************
07/13/14 12:45:46:502 | [INFO] | | ACC | LBS | LBSUtils | | | 8172 | Elevated LBS exited with return value: 89
07/13/14 12:45:46:502 | [INFO] | | ACC | LBS | ApplicationFacade | | | 8172 | ****************Closing LBS workflow*******************This is actually the full text of the LBS workflow (the beginning was omitted from the original post).
07/13/14 12:42:40:107 | [INFO] | | ACC | LBS | ApplicationFacade | | | 11484 | ****************Starting LBS workflow*******************
07/13/14 12:42:40:117 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | LBS launched in SELF-UPDATE mode
07/13/14 12:42:40:117 | [INFO] | | ACC | LBS | IPCWrapper | | | 11484 | Initializing Communication Channel with ACC with pipename: {F6EB1303-80E4-4C66-A7C5-00596AB0F809}
07/13/14 12:42:40:342 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | ACCC System requirements check passed
07/13/14 12:42:42:002 | [INFO] | | ACC | LBS | ProductInfo | | | 11484 | Product Sap Code not specified in the product information file
07/13/14 12:42:42:002 | [INFO] | | ACC | LBS | ProductInfo | | | 11484 | Applet Version not specified in the product information file
07/13/14 12:42:42:002 | [INFO] | | ACC | LBS | ProductInfo | | | 11484 | Applet ID not specified in the product information file
07/13/14 12:42:42:002 | [INFO] | | ACC | LBS | ProductInfo | | | 11484 | Product locale not specified in the product information file
07/13/14 12:42:42:002 | [INFO] | | ACC | LBS | ProductInfo | | | 11484 | Product name not specified in the product information file
07/13/14 12:42:42:003 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | Bootstrap LBS is successful
07/13/14 12:42:42:013 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | Bootstrapper Lock acquired
07/13/14 12:42:42:023 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | LBS Lock acquired
07/13/14 12:42:45:466 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | PDM completed with error in downloading PIM with error 0
07/13/14 12:42:45:568 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | Successfully downloaded pim at path C:\Users\Bruce\AppData\Local\Temp\{B61FBBED-59CE-46F5-9434-F97602EF8723}\CCLBS\PDIM\Adobe PIM.dll
07/13/14 12:42:45:594 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | pim validation successful
07/13/14 12:42:45:654 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | PIM loading is successful
07/13/14 12:42:45:664 | [INFO] | | ACC | LBS | InstallThreadProc | | | 3376 | Installing latest Adobe Creative Cloud
07/13/14 12:42:45:722 | [INFO] | | ACC | LBS | ETS | | | 3376 | Event Guid generated is: 'b1395ac2-b690-4c0c-b413-d463c2151798'
07/13/14 12:42:45:731 | [INFO] | | ACC | LBS | ETS | | | 11576 | Event with guid 'b1395ac2-b690-4c0c-b413-d463c2151798' is being sent
07/13/14 12:42:45:735 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | GetIEProxyInfo - No default proxy present on the user machine
07/13/14 12:42:45:836 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 10296 | HTTP Request Status code 200.
07/13/14 12:42:45:836 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/13/14 12:43:43:832 | [INFO] | | ACC | LBS | ETS | | | 3376 | Event Guid generated is: '5ea7a9c4-bc9a-4636-b173-fab8bc23bf35'
07/13/14 12:43:43:839 | [INFO] | | ACC | LBS | ETS | | | 11576 | Event with guid '5ea7a9c4-bc9a-4636-b173-fab8bc23bf35' is being sent
07/13/14 12:43:43:844 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | GetIEProxyInfo - No default proxy present on the user machine
07/13/14 12:43:43:889 | [INFO] | | ACC | LBS | ETS | | | 3376 | Event Guid generated is: '24719e9d-510a-4795-a4de-77eee3b02aca'
07/13/14 12:43:43:944 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 10296 | HTTP Request Status code 200.
07/13/14 12:43:43:945 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/13/14 12:43:43:945 | [INFO] | | ACC | LBS | ETS | | | 11576 | Event with guid '24719e9d-510a-4795-a4de-77eee3b02aca' is being sent
07/13/14 12:43:43:951 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | GetIEProxyInfo - No default proxy present on the user machine
07/13/14 12:43:44:045 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 10296 | HTTP Request Status code 200.
07/13/14 12:43:44:045 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/13/14 12:43:46:123 | [INFO] | | ACC | LBS | IPCWrapper | | | 3376 | Sent IPC packet to quit ACC with data: <message><name>QUIT</name></message>
07/13/14 12:45:46:360 | [INFO] | | ACC | LBS | ETS | | | 3376 | Event Guid generated is: '8a1e5a0a-be2c-4461-a5a9-6542c7c89652'
07/13/14 12:45:46:360 | [ERROR] | | ACC | LBS | InstallThreadProc | | | 3376 | ACC installation failed with status: 89
07/13/14 12:45:46:361 | [ERROR] | | ACC | LBS | IPCWrapper | | | 3376 | Error sending IPC packet to ACC: -4
07/13/14 12:45:46:366 | [INFO] | | ACC | LBS | ETS | | | 11576 | Event with guid '8a1e5a0a-be2c-4461-a5a9-6542c7c89652' is being sent
07/13/14 12:45:46:368 | [INFO] | | ACC | LBS | ETS | | | 11484 | Waiting for the async thread to get the task completed
07/13/14 12:45:46:371 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | GetIEProxyInfo - No default proxy present on the user machine
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11088 | HTTP Request Status code 200.
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ETS | | | 11576 | Async thread is completed. Now exiting from function.
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ApplicationFacade | | | 11484 | ACC installation end with exit code: 89
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ApplicationFacade | | | 11484 | ****************Closing LBS workflow*******************
07/13/14 12:45:46:502 | [INFO] | | ACC | LBS | LBSUtils | | | 8172 | Elevated LBS exited with return value: 89
07/13/14 12:45:46:502 | [INFO] | | ACC | LBS | ApplicationFacade | | | 8172 | ****************Closing LBS workflow******************* -
Creative Cloud Desktop Manager not recognizing membership
All my CC apps are opening as trial versions and when I sign in after clicking "License this software" it still doesn't recognize my subscription and continues to ask for a serial number.
Looks like I had done all you advised except delete the Adobe Creative Cloud and Application Manager folders under Utilities. I did that and now CC installation is proceeding. THANK YOU, THANK YOU, THANK YOU! I spent an hour waiting for someone to get to me on Chat and gave up and was not looking forward to calling Adobe tomorrow.
-
Error message after creative cloud desktop app update
Everytime updates fails and i am gettin error message: Creative desktop cloud could not be installed. tryed to uninstalled, failted too. reinstallation aswell!
Helps help!Without system information and otehr details nobody can advise specifically. as a start run the cleaner tool and try again:
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium -
Cannot update Creative Cloud desktop Error Code: 204
I have tried for 5 days to update my Creative Cloud desktop manager, but it only gets 2% into update and fails each time. Message says There seems to be a problem with the file download. For troubleshooting tips, please visit our customer support page.(Error code: 204) Get help
The "Get Help" leads me to adobe forums with other people having this problem with no solutions other than 'Chat with an expert' which I've been trying to find on this site. I don't need tutorials, I've quit the CC desktop app several times, restarted the computer several times, the Preferences option under CC desktop is greyed out and can't access.
I can't update any other adobe product until this nuisance of a CC Desktop can get updated.
Any ideas? Untinstall and reinstall? If I uninstall the CC desktop will it magically break some mystical link with all my other CC 2014 programs?
Thanks in advance.Thanks for the link, Jeff. Even though error code 204 wasn't listed, everything around points to the download being corrupted/stalled/stopped. Was talking with an IT guy here and are exploring our firewall settings and securities. From your link I found the document "Creative Cloud for enterprise - Network Endpoints file" and have forwarded it to our IT dept to review.
-
Creative Cloud desktop failed to update.(Error code: 1)
Hello, I'm running a MacBook Pro Retina with Yosemite 10.10.2. I tried to update Creative Cloud Desktop manager and then tried to cancel it (it was killing my bandwidth while I was trying to work). It disappeared from the bar at the top of the OSx screen.
I couldn't get it back. I restarted my machine. When I clicked on Creative Cloud this time, I was prompted to update, but almost immediately got an error. There are other mentions of Error Code 1 on the forum, but they appear to be first time installations, not updates. Suggestions welcome! Thanks
Creative Cloud desktop failed to update.(Error code: 1)
Update:
Still no success. I tried the instructions here: Error "Failed to Install" Creative Cloud Desktop application which says to uninstall Creative Cloud. I got an error: "Unable to uninstall Creative Cloud Desktop. Quit Creative Cloud desktop and try again." But CC desktop is not running. I had a look in activity monitor and didn't see anything.Okay - I think I resolved this by closing some stalled processes in Activity Monitor, then restarting Creative Cloud desktop, then updating in the normal way.
-
Creative Cloud desktop keeps trying to reinstall updates
Just over the last week or so, Creative Cloud desktop keeps trying to reinstall the same updates for Photoshop CC, Photoshop 6 and Bridge CC over and over again. As we do not have a fast broadband connection, this blocks the internet for everyone else at the same location for about an hour. I am running Bridge 6.0.1.6 and Photoshop CC 14.2.1. I thought I had wholly uninstalled PS6 on the machine in question (Retina MacBook Pro), so I don't understand why CC desktop is trying to update it. Updates have installed for each of the last three days, so I cannot imagine there is another huge update waiting to install again today, as CC desktop shows.
In addition CC destop keeps losing LightRoom 5 from my Apps. I already had a copy of LR5, which came with a Leica Camera but just to make sure it was linked to my CC acount, I reinstalled it via the CC desktop. It was showing as one of my updated apps but this morning has dropped down to showing "install" again, even though the latest version 5.4 is defintiely installed, synched and working.
HELP!!
WilsonJohn T Smith wrote:
You MAY have a faulty installation, which requires complete removal and reinstall... not exactly your problem, but the links below may help
One fix for signout problems http://forums.adobe.com/thread/1408331?tstart=0
-http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-2 48.html
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html
I guess I'm a little mystified by this reply. I've reported no problem signing in or out of adobe, nor have I experienced any.
I've been going along with a creative cloud desktop and updates for over a yr now so not sure how my install would suddenly be 'faulty'. Complete removal and reinstall is something like a days work if you have any related difficulties at all yet it seems to be the most often suggested remedy.
Is there no chance of something that does not require a hefty input of my time getting the tools to work rather than using them, that can be done to remedy what seems to be something like a stuck routine in the install routines?
Any other folks with an idea about this?
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