C:\Programdata\apple computer\itunes

Hello,
I was just wondering if anyone knows anything about this directory?
Mine is 14gb and i believe it to be a bit excessive.
Is it ok to delete them?
Regards
JJ

I have been trying to update my iTunes for months and have been unable to. I decided to delete my old files and attempted to do a new install of iTunes but have now gotten the above msg. Can anyone help me with this problem keeping in mind that it is a new install?

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TS2363 ok, i get down to step 6 and copy and paste "C:\ProgramData\Apple Computer\iTunes\SC Info" and it comes up folder emty? ideas..

itunes will not open (win 7) followed instruction on a help forum. i get down to step 6 and copy and paste "C:\ProgramData\Apple Computer\iTunes\SC Info" and it comes up folder emty? ideas..

Hi Mac Attack,
My computer will not disconnect from the internet. It seems to find a clone router and continues even when I shut down and unplug my my own home iy
Your main question was 'chopped' in the title. Please reply in the body of a reply box with the full question and anything you have tried. And no, the long report was not helpful .
If the same website is opening each time you launch a browser (Safari?) hold down the shift key as you launch to prevent previous pages from opening.
Have a look at your settings in Safari > Preferences. Especially General and Privacy.
Reset Safari to remove cookies and other stored data.
System Preferences > General
Have a look at your settings in System Preferences > Security & Privacy.
Call back with more questions.
Regards,
Ian

Cannot update, repair, uninstall itunes in Windows7-64bit. Have itunes v10.5.0.142 installed but is missing "itunes64.msi" file . Need copy of itunes64.msi file which is located in the file folder ProgramData\Apple Computer\Installer Cache. Thanks.

Cannot update, repair, uninstall itunes in Windows 7-64bit. I have itunes version 10.5.0.142 installed but is missing the "itunes64.msi" file. Would like to obtain a copy of this file which is located in the file folder ProgramData\Apple Computer\Installer Cache. If someone could supply a copy of this file on this site, it would really be appreciated. Thanks in advance.

See Troubleshooting issues with iTunes for Windows updates for general advice.
If you want to install an older version of iTunes see http://support.apple.com/downloads/#itunes or OldApps.com.
tt2

Can't create directory c:\Program Data\Apple Computer\iTunes

While installing iTunes, get message "can't create directory c:\Program Data\Apple Computer\iTunes. After that, it uninstalls itunes and I'm back to square one. What can I do or what could be causing this?

First I think you'll find it is ProgramData without a space. Check for an existing iTunes folder at that location and rename it to Not iTunes. Try again.
tt2

Instller cant make "C:\ProgramData\Apple Computer\Installer Cache\Quicktime

My girlfriends computer (Inspiron 1440; Windows 7) was running iTunes fine for awhile. the upon an update it started to get the 2330 error. a disk check worked once, but it soon reverted back to the 2330 error. so here we were unable to install or uninstall iTunes + QT. upon the advice of another post we got a 3rd party uninstaller (Revo Uninstall Pro) and successfully (it seems) uninstalled iTunes + QT. then when we tried to run the installer again we received this error: "an error occurred while attemping to create the directory: "C:\ProgramData\Apple Computer\Installer Cache\Quicktime"<version#>. I'm no noob when it comes to trouble shooting computers and using the internet and forums for problem solving (however i haven't been in the windows world since XP), but i'm finding little to no info on this issue. Some of the only things i have found suggest permission issue, but it's running under the Admin with the UAC off.
Any help would be GREATLY appreciated on this seemingly obscure issue.
thanks in advance

"an error occurred while attemping to create the directory: "C:\ProgramData\Apple Computer\Installer Cache\Quicktime"<version#>.
I'm suspecting disk/file damage again, as per the the 2330, rocklebee.
If a disk check isn't cleaning that up, the following workaround might help.
First we'll need to adjust some view settings. (I think ProgramData might be hidden by default on Windows 7.)
1. From the Start menu, click Open.
2. In the Organize menu, click Folder and Search Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected.
5. Click OK.
Now, in Computer open your C drive.
Open the ProgramData folder.
Open the AppleComputer folder.
Attempt to rename the Installer cache folder *Installer CacheOLD.*
If you can rename her, reboot the PC and try another install. Does it go through properly again?

C:\programdata\apple computer\installer cache doesn't exist

I can't uninstall or upgrade QuickTime. The installer alerts with "Error getting file security: C:\ProgramData\Apple Computer\ GetLastError: 5".
The C:\ProgramData\ directory doesn't exist on my system (Win 7 Prof 64 bit on Dell laptop).
How can I get this program uninstalled and/or upgraded?
Thanks

It will most likely be there. (It's hidden by default on a Windows Vista or 7 system.)
The 5 suggests either permissions trouble or file damage. Perhaps let's first try checking on disk damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

Is it safe to delete iOS update files? (in this case 4.3.4, from DocsAndSets/username/AppData/Apple Computer/iTunes/iPod Software Updates/iPod4,1_4.3.4_8K2_Restore.ipsw)

Im just updated my iOS on iPod Touch 4 to version 4.3.4, but I do not have enough space on my hard drive to keep this on my PC. Thanks for answer.

You can, but if you do, the next time you have to restore your device, it'll have to download the software again.

Backup issues. Trying to delete iTunes preference files, but Apple Computer folder is missing (should be in the roaming folder)

Want to backup before a restore, but I have no backup option available in iTunes. I'm pretty sure I found the answer as this has solved the problem for others in other forums:
Remove iTunes Preference files
Some of the files that iTunes uses to store settings and preferences may be unusable and cause issues. iTunes has two folders where preferences are saved. Move one of them to the desktop and test to see if the issue persists. If it does, move it back and remove the second folder. The location for the two preference folders are:
C:\Users\username\AppData\Local\Apple Computer\iTunes
C:\Users\username\AppData\Roaming\Apple Computer\iTunes
BUT after getting into both my roaming and local folder I find I do not even have an 'apple computer' folder. I have iTunes installed on my computer and have used it so I am confused. I use Windows 7.
I would appreciate anyone's help. Thanks!

Nevermind. I found the files. It didn't work anyway as the files kept repopulating themselves after I deleted them and reopened iTunes.

Can I delete the files/folders in 'Apple Computer\MobileSync\Backup'?

Hi!
I have just tried to backup and update my iphone to iOS 5.1. The backup seems to have worked but when it came to restoring the iphone, I think the hard disk ran out of space and so it failed. I saw this and so I freed up around 3Gb of disk space and I tried it again. It again failed. Again I noticed that there was no space left on the hard disk. I assumed that to continue the restore it probably won't need that much more space (as it had already done most of the work) so I freed up a few more Gb.
Again it failed. When it fails, itunes leaves the partially restored elements on my hard disk meaning that my 'Apple Computer' folder is now 28Gb!! I cannot afford to delete anything else from the hard disk. I am using a PC by the way. I have noticed that in the folder 'Apple Computer\MobileSync\Backup' has 5 folders in it which is the same amount that I tried to restore the iphone (before the last restore attempt there were 4 folders). These folders amount to 20Gb. From this I am assuming that the actual backup that I made is infact in 'Apple Computer\iTunes\Mobile Backups'.
Can I delete the folders in 'MobileSync\Backup'? This would free up 20Gb of disk space giving me enough to properly restore (in theory!).
Thanks for your time!!
Nick

your advice worked for me and saved me what ever evil lurked behind my thought to just delete the backup and get back my very lmited space on my 250GB Mackbook Pro using daisydisk pro https://itunes.apple.com/us/app/daisydisk/id411643860?mt=12
Why DaisyDisk?
DaisyDisk remains the tool of choice for film makers (including companies like Pixar), digital artists, IT professionals and hundreds of thousands of Mac users worldwide when it comes to disk space management. Constantly improving since its initial introduction, the app easily blows away competition in terms of speed, efficiency and user experience.
@wjostenMar 27, 2012 4:03 AM Re: Can I delete the files/folders in 'Apple Computer\MobileSync\Backup'?
Re: Can I delete the files/folders in 'Apple Computer\MobileSync\Backup'?in response to nickcrowney
Delete iOS backups this way: iTunes>Preferences>Devices...select the backup/backups...hit delete. Do not mess with your backup folder.

Simple question for Apple Support, iTunes fails after immediate error message.

I am currently in a situation that after starting up iTunes (on Windows), immediately a pop-up error message tells me " Nieuwe iTunes-bibliotheek", i.e. "New iTunes Library"
After this message nothing happens anymore. Any help will be appreciated.

I don't know if any of this will help, but the first thing I'd suggest is to get a good antispyware checker and give it a go at your system. Some recent spyware has been reported by other users to shut down iTunes or prevents it from launching. From user reports, Ewido seems to be the best at catching it. You can download a free version of Ewido here.
If that doesn't cure the problem, try deleting the iTunes preference files:
C:\Documents and Settings\<username>\Application Data\Apple Computer\iTunes\iTunes.pref
and
C:\Documents and Settings\<username>\Local Data\Application Data\Apple Computer\iTunes\iTunes.pref
You might have to turn on "show hidden files" to find them. (Right click "my computer", select open, select Tools menu -> Folder Options. Select View tab, "show hidden files" radio button is in the center scrolling panel.) Delete them. This will force iTunes to run the setup assistance the next time you run it and you'll have to go back and set any preferences you've changed from the default.
Hope this helps.

ITunes 10.7 crashes all apps on Mountain Lion including Force Quit. First system wide prob with an apple computer since OSX introduced. Any ideas?

updated to iTunes 10.7 from app Store last night. After the update, iTunes opens then stalls with the "spinning pizza wheel". Force Quit is unresponsive and will not shut it down. If I then open other applications say Safari for example, the problem migrates over to Safari and it similarly stalls and becomes unresponsive. The only way to solve the problem is to manually shut the computer down. This is the most significant problem I have experienced on an apple computer since OSX was introduced because it impacts on Force Quit which means that you have to shut the whole deal down. There are obvious problems for use of Apple TV and apple store etc. ! I am running mountain lion 10.8.1 on a 27" iMac with 2T Time Capsule connected wirelessly. How do I downgrade iTunes back to 10.6? I had no problems with Mountain Lion or iTunes up to that point.

this is the exact same problem i've been dealing with for the past 2 days. after i installed itunes 10.7 for my iphone5 it would crash my mbp's lion system wide. i tried every solution i could find on google and i've actually had to reinstall lion & time machine my backups because of it. right now i'm too scared to redownload itunes 10.7. i actually feel like waiting for the "new itunes" that comes out in october.

Hello, I want to restore a backup on my Iphone 4S, but in i-tunes it's not vissable. When I'll look on te pc: (username)\Application Data\Apple Computer\MobileSync\Backup\ it's there! How can I get this backup to my iphone or itunes? Thanks in advance!

Hello, I want to restore a backup from this afternoobut in i-tunes it is not visseble. When I'll look on te pc: (username)\Application Data\Apple Computer\MobileSync\Backup\ it's there! How can I get this backup to my iphone or itunes? Thanks in advance!

Follow the steps in this article to restore from iTunes back up:
http://support.apple.com/kb/HT1766
Since you say you cant see the back up in iTunes you should be able to see it when following the last step where it says for iTunes 10.7 or earlier. Dont worry as this step also works for iTunes 11.

How do I add multiple apple ids to my computer iTunes

How do I add multiple apple ids to my computer iTunes account

You can authorize more than one account.
iTunes Store: Authorize or deauthorize your Mac or PC

I do not have an apple computer, I have had Itunes Previously but had not used it for some time. when I try to use it now the following message keeps coming up no matter how many times install Itunes. "The Itunes library is locked on a locked disc ?

I do not have an Apple computer, I have had Itunes previously but had not used it for some time, I have Itunes gift cards but can not get ,on to use them. I have tried to download Itunes again but the following keeps poping up, "The Itunes library is locked on a locked disc, oryou do not have write permission for this file." How can I overcome this?

To solve this issue all I did was check to ensure that the file permissions were set as described by the earlier posts, followed by simply deleting the iTunes Library Genius.itdb file. Once the file was deleted I was able to open iTunes without difficulty. Note that I am running Windows 8. Hope this helps!

Since years, my wife and I are sharing one Apple computer. On this, we both have an individual user account. Each of us has an own iTunes Account and an own individual media library. Why is this setup now blocked by Apple? Cannot download purchased music.

Since years, my wife and I are sharing one Apple computer. On this, we both have an individual user account. Each of us has an own iTunes Account and an own individual media library. Each of us is using an own individual iPhone, which we frequently update with our iTunes Accounts. We have had this setup for years. It was convenient, reliable and user friendly, since we both could download what we wanted, create playlists, etc. without impact on the other. Exactly this convenience has made me and my wife real Apple fans, so that we also wanted to convince our daughter to move from Android and PC to our easier Apple setup.
Since a few weeks, this setup does not work anymore. From Apple Support (online chat on Apple.at) I was not told that this is not supported any more. Every computer is only allowed to be connected to one iTunes account. From one perspective (sharing music across other users as an act or media piracy, etc.) I can somehow understand this. However, since we are using different user accounts on this computer, I do not have access to other user´s iTunes media and could not play, download or copy it. So what is the point in this?
This now means, that my wife and I are only allowed to download individually purchased music with our personal iTunes accounts only with an interval of 90 days, so every on of us 2 times a year!
Was I incorrectly informed by the Apple support? If so, how can I solve the problem? Or is this really a new policy by Apple? If so, what is the reason? Am I expected to purchase a Mac for my wife, my daughter, myslef and for the three smaller kids to follow soon?

Welcome to the Apple Community.
Unfortunately, if Apple simply allowed people to log into different accounts and download content, everyone would be using everyone could share everyone else's content and bypass the need to purchase anything. To protect against this, they limit you to logging into a new account to once every 90 days.
If two or more of you, have different accounts and use only one computer, you should each have your own user account on the computer, to avoid the need to log in and out of iTunes.

C:\Programdata\apple computer\itunes

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