C:\windows\system32\prevhost.exe error when adding files

When I attempt to add files to ITunes, I get the following C:\Windows\system32\prevhost.exe whic is a C++ runtime error. Therefore, I cannot add files this way. This is Windows 7 Home.

prevhost.exe is your Preview Handler Surrogate Host. It's a Windows OS file, so an sfc /scannow is worth a try with that:
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

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    Source:        LsaSrv
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    Event ID:      5000
    Task Category: None
    Level:         Error
    Keywords:     
    User:          SYSTEM
    Computer:      HV2008-Host
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    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="LsaSrv" Guid="{199FE037-2B82-40A9-82AC-E1D46C792B99}" />
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        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000000</Keywords>
        <TimeCreated SystemTime="2015-02-10T04:58:12.415529200Z" />
        <EventRecordID>8091130</EventRecordID>
        <Correlation />
        <Execution ProcessID="736" ThreadID="5888" />
        <Channel>System</Channel>
        <Computer>HV2008-Host</Computer>
        <Security UserID="S-1-5-18" />
      </System>
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    Source:        USER32
    Date:          2/9/2015 11:58:24 PM
    Event ID:      1074
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          SYSTEM
    Computer:      HV2008-Host
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     Reason Code: 0x50006
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     Comment: The system process 'C:\Windows\system32\lsass.exe' terminated unexpectedly with status code 255.  The system will now shut down and restart.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="USER32" />
        <EventID Qualifiers="32768">1074</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-02-10T04:58:24.000000000Z" />
        <EventRecordID>8091132</EventRecordID>
        <Channel>System</Channel>
        <Computer>HV2008-Host</Computer>
        <Security UserID="S-1-5-18" />
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        <Data>wininit.exe</Data>
        <Data>HV2008-HOST</Data>
        <Data>No title for this reason could be found</Data>
        <Data>0x50006</Data>
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        <Data>The system process 'C:\Windows\system32\lsass.exe' terminated unexpectedly with status code 255.  The system will now shut down and restart.</Data>
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        <Binary>06000500000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
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    Log Name:      Application
    Source:        Application Error
    Date:          2/9/2015 11:58:14 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      HV2008-Host
    Description:
    Faulting application name: lsass.exe, version: 6.1.7601.22653, time stamp: 0x534893ed
    Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeb033f
    Exception code: 0xc0000005
    Fault offset: 0x0000000000001111
    Faulting process id: 0x2e0
    Faulting application start time: 0x01d03c91dbe5854f
    Faulting application path: C:\Windows\system32\lsass.exe
    Faulting module path: C:\Windows\system32\msvcrt.dll
    Report Id: 6af0ff3d-b0e1-11e4-83ca-0026b9340d61
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-02-10T04:58:14.000000000Z" />
        <EventRecordID>267648</EventRecordID>
        <Channel>Application</Channel>
        <Computer>HV2008-Host</Computer>
        <Security />
      </System>
      <EventData>
        <Data>lsass.exe</Data>
        <Data>6.1.7601.22653</Data>
        <Data>534893ed</Data>
        <Data>msvcrt.dll</Data>
        <Data>7.0.7601.17744</Data>
        <Data>4eeb033f</Data>
        <Data>c0000005</Data>
        <Data>0000000000001111</Data>
        <Data>2e0</Data>
        <Data>01d03c91dbe5854f</Data>
        <Data>C:\Windows\system32\lsass.exe</Data>
        <Data>C:\Windows\system32\msvcrt.dll</Data>
        <Data>6af0ff3d-b0e1-11e4-83ca-0026b9340d61</Data>
      </EventData>
    </Event>
    Log Name:      Application
    Source:        Windows Error Reporting
    Date:          2/9/2015 11:58:23 PM
    Event ID:      1001
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      HV2008-Host
    Description:
    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: lsass.exe
    P2: 6.1.7601.22653
    P3: 534893ed
    P4: msvcrt.dll
    P5: 7.0.7601.17744
    P6: 4eeb033f
    P7: c0000005
    P8: 0000000000001111
    P9:
    P10:
    Attached files:
    C:\Windows\Temp\WER5001.tmp.appcompat.txt
    C:\Windows\Temp\WER535C.tmp.WERInternalMetadata.xml
    C:\Windows\Temp\WER53DA.tmp.hdmp
    C:\Windows\Temp\WER6690.tmp.mdmp
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    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_lsass.exe_3c1aa5eeba75bf26fcebc4f54e714efe7b5162a2_cab_20a56871
    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 6af0ff3d-b0e1-11e4-83ca-0026b9340d61
    Report Status: 0
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Windows Error Reporting" />
        <EventID Qualifiers="0">1001</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-02-10T04:58:23.000000000Z" />
        <EventRecordID>267650</EventRecordID>
        <Channel>Application</Channel>
        <Computer>HV2008-Host</Computer>
        <Security />
      </System>
      <EventData>
        <Data>
        </Data>
        <Data>0</Data>
        <Data>APPCRASH</Data>
        <Data>Not available</Data>
        <Data>0</Data>
        <Data>lsass.exe</Data>
        <Data>6.1.7601.22653</Data>
        <Data>534893ed</Data>
        <Data>msvcrt.dll</Data>
        <Data>7.0.7601.17744</Data>
        <Data>4eeb033f</Data>
        <Data>c0000005</Data>
        <Data>0000000000001111</Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Data>
    C:\Windows\Temp\WER5001.tmp.appcompat.txt
    C:\Windows\Temp\WER535C.tmp.WERInternalMetadata.xml
    C:\Windows\Temp\WER53DA.tmp.hdmp
    C:\Windows\Temp\WER6690.tmp.mdmp</Data>
        <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_lsass.exe_3c1aa5eeba75bf26fcebc4f54e714efe7b5162a2_cab_20a56871</Data>
        <Data>
        </Data>
        <Data>0</Data>
        <Data>6af0ff3d-b0e1-11e4-83ca-0026b9340d61</Data>
        <Data>0</Data>
      </EventData>
    </Event>
    Log Name:      Application
    Source:        Windows Error Reporting
    Date:          2/9/2015 11:58:22 PM
    Event ID:      1001
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      HV2008-Host
    Description:
    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: lsass.exe
    P2: 6.1.7601.22653
    P3: 534893ed
    P4: msvcrt.dll
    P5: 7.0.7601.17744
    P6: 4eeb033f
    P7: c0000005
    P8: 0000000000001111
    P9:
    P10:
    Attached files:
    C:\Windows\Temp\WER5001.tmp.appcompat.txt
    C:\Windows\Temp\WER535C.tmp.WERInternalMetadata.xml
    C:\Windows\Temp\WER53DA.tmp.hdmp
    C:\Windows\Temp\WER6690.tmp.mdmp
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    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_lsass.exe_3c1aa5eeba75bf26fcebc4f54e714efe7b5162a2_cab_20a56871
    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 6af0ff3d-b0e1-11e4-83ca-0026b9340d61
    Report Status: 4
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Windows Error Reporting" />
        <EventID Qualifiers="0">1001</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-02-10T04:58:22.000000000Z" />
        <EventRecordID>267649</EventRecordID>
        <Channel>Application</Channel>
        <Computer>HV2008-Host</Computer>
        <Security />
      </System>
      <EventData>
        <Data>
        </Data>
        <Data>0</Data>
        <Data>APPCRASH</Data>
        <Data>Not available</Data>
        <Data>0</Data>
        <Data>lsass.exe</Data>
        <Data>6.1.7601.22653</Data>
        <Data>534893ed</Data>
        <Data>msvcrt.dll</Data>
        <Data>7.0.7601.17744</Data>
        <Data>4eeb033f</Data>
        <Data>c0000005</Data>
        <Data>0000000000001111</Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Data>
    C:\Windows\Temp\WER5001.tmp.appcompat.txt
    C:\Windows\Temp\WER535C.tmp.WERInternalMetadata.xml
    C:\Windows\Temp\WER53DA.tmp.hdmp
    C:\Windows\Temp\WER6690.tmp.mdmp</Data>
        <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_lsass.exe_3c1aa5eeba75bf26fcebc4f54e714efe7b5162a2_cab_20a56871</Data>
        <Data>
        </Data>
        <Data>0</Data>
        <Data>6af0ff3d-b0e1-11e4-83ca-0026b9340d61</Data>
        <Data>4</Data>
      </EventData>
    </Event>
    Would really appreciate if someone can point us to the correct direction on how to get this issue sorted.
    Regards,
    Dhanushka

    Hi Sir,
    Please try the following items:
    1. if ther is anti-virus installed , please uninstall it temporarily
    2. run  " sfc /scannow "
    3. keep windows up-to-date
    4. if you updated some hardware driver please roll it back
    5. if the issue persists , please use windows installation media to perform inplace-upgrade for the system
    Also please refer to reinstall C++ runtime within the similar thread:
    https://social.technet.microsoft.com/Forums/windows/en-US/bf69eeff-24c4-499f-b280-b6a3098f4f9f/problem-with-msvcrtdll-version-70760117744?forum=w7itprogeneral
    Best Regards,
    Elton Ji
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected] .

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    I hope there is another computer around using the same version of windows 7. You need to create a repair disc. Then you need to run a startup repair.
    Hoov
    Microsoft MVP - Consumer Security
    SpywareHammer.com

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