C03 Error - 1.5 Months after activation date still...

Hi,
I ordered BT vision and broadband back at the start of April. Activation date was 21st April. Broadband worked straight away but I received the c03 error on my bt vision service. 9 Calls later still no further forward. Each call they helpline people, that's either Technical support, order management or other groups, all have come up with different theories and 'fixed' them. Each time with a 24-48 hour wait and the promise of a call back. Obviously each time no joy and no call back. Additionally I then received another welcome pack last week with a new activation date of June 2nd - again no difference to the service.
Main theory seems to be that the Vision is on the correct phone line and that the broadband is on a wrong line. This however can only be fixed by a 'back -office' department which I'm not allowed to speak to. And after several requests from the helpline to them I was told it had been changed and was fixed. However on my call today I was told that this had not been done. Was also told if I wanted to cancel my service there would be penalty charges!
Please can a mod sort this out?
Thanks
James

Hello Jamesrycroft and welcome,
You can point the mods to this thread using this form:
http://bt.custhelp.com/app/contact_email/c/4951
They take up to 72 hours to respond.
Hope you get your problem sorted.

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