C042 error after update of post office agent

hi folks
SR is opened but no progress in resolution
there are a couple of huge user mailboxes where after the POA update the sync of the content of the online mailbox to remote or caching constantly fails with c042 errors
the result is that several folders of the folder structure are missing after sync is finished and tons of e-mail sitting in the missing folders are not available
they have done the test with one huge mailbox to move all mails to the archive, delete the user mailbox from the groupwise system, recreate the user and his mailbox using the old groupwise id and put back all e-mails from the archive, the problem with the c042 trying to use caching or remote mailbox is still there
POA runs on Windows, in my perception Novell is not able to fix the problem because it is some weird file lock problem with some database files occurring only with the underlying Windows 2008 R2 platform with the POA files on NTFS flie system
if any other customer that has been subject of the issue found some workaround please advise asap, the customer is freakin' out completely because some of the big bosses with the biggest mailboxes are affected and to work online on the fat mailbox is a pain because of the poor performance

In article <[email protected]>, Oackerma wrote:
> weird file lock problem with some database
> files occurring only with the underlying Windows 2008 R2 platform with
> the POA files on NTFS flie system
>
I'm sure support has gone through a bunch of this, but check again to be
sure.
Make sure you don't have any antivirus of any sort running against any
of the GroupWise data files. If in doubt, turn off any antivirus for a
while as a test.
What else is running on this server?
How much of RAM and CPU are being used on the server? Are they maxing
out?
Anything in the event logs?
What is the hardware under than NTFS volume? SAN, NAS, or DASD. Flash vs
spinning. FC, SAS, or SATA? RAID level/controller?
Which build of the POA are you running?
Are the errors showing to the user or in the POA logs?
Do you have routine maintenance running?
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Andy of
KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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Message was edited by:
felipe.b

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Attachments:
ErrorMessage1.jpg ‏30 KB
FPGA-VI1.jpg ‏17 KB

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+at java.net.URLClassLoader.findClass(URLClassLoader.java:188)+
+at java.lang.ClassLoader.loadClass(ClassLoader.java:315)+
+at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:330)+
+at java.lang.ClassLoader.loadClass(ClassLoader.java:250)+
+at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:398)+
The appropriate command is:
*java -version*
which returns:
+java version "1.6.0_17"+
+Java(TM) SE Runtime Environment (build 1.6.0_17-b04-248-10M3025)+
+Java HotSpot(TM) 64-Bit Server VM (build 14.3-b01-101, mixed mode)+
FWIW. You should post Unix queries to the Unix forum under OS X Technologies.

C042 error after update of post office agent

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