C3-01 keyboard failure issue help

Help guys I have a nokia phone c3-01 .The problem is I can't use the keypad but if I create and type a message it types and it functions ,but If I try dialing numbers it wont even respond. I try updating firmware but no luck can you help me...or do I really need to go to a cellphone repair

have you tried re-installing your current firmware thru nokia suite? if not, try Restoring your phone to factory settings. failing that, you will need to take your phone to your local Nokia Care for inspection: http://nokia.com/support

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